SUMMARY

• 10 years of Salesforce Experience in the complete life cycle of SDLC including System Analysis, Design, Development, Administration, Testing and Deployment.
• Experience with Salesforce Lightning ( Lightning Design Systems, App Design and Lightning Components)
• Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud
• Worked closely with Business Users in improving their business processes by suggesting the best practices that are possible through Salesforce.com - - the world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Having good knowledge with Lightning Web Components uses core Web Components standards and provides only what's necessary to perform well in browsers supported by Salesforce
• Have good working knowledge in querying salesforce.com database using SOQL& SOSL queries using Force.com Explorer.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experienced in sales cloud by adding object, Fields, Tabs, Reports, and Dashboards and migrate data into Salesforce.
• Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud
• Experience with App Exchange marketplace apps like Congo Compressor, Rain King and partner products.
• Good experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Experience in using Integration tools like ESB, Informatics, AutoSys for synchronization with Salesforce.
• Experience in working with multiple teams on different applications in a fast paced agile environment.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
• In depth understanding of Salesforce programming including Lightning, APEX, Force.com, and Visual Force
• Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform.
• Well versed in cloud computing and on premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Through knowledge in developing Salesforce CRM App Exchange applications, Service Cloud and Sales Cloud functionalities.
• Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform and which Used REST and SOAP web services.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Good understanding of Software Development Life Cycle (SDLC), Waterfall and Scrum Methodologies.
• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript and other web development technologies.
• Competent in analysing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce.com: Salesforce CRM, Apex Triggers, Apex Classes / Controllers, Visual Force Pages/Components, Apex Web Services, SOSL, SOQL, Case Management Custom Objects Reports, Dashboards, Workflow and Approval.

Custom Integration: Field updates reports, Custom objects, Custom settings, Custom labels, Tabs, Account management, Contact management, Email services, Security controls, AppExchange, Package & Custom Application and Sandbox Data loading.

Force.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Salesforce Workbench, Force.com, Data.com Dupe blocker, Apptus and Excel Connector.

Web Technologies: HTML, WSDL, XML, Java Script, JQuery, DOM, SOAP, REST, API and AJAX.

Operating systems: UNIX, Linux/Solaris, Windows.

Application Servers: IBM Apache Tomcat, Glassfish, Web Sphere, JBOSS, Web Logic and AmazonEC2.

Languages: Apex, Ajax, Java, JSP, XML, HTML, Java Script, CSS

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

PROFESSIONAL EXPERIENCE

Salesforce Admin / Developer

Confidential, NY

Responsibilities:

• Constantly interacted with Technical team, Analysed and investigated on defects.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Responsible for creating Custom Objects, Custom Fields, Approval process, Workflow rules, Record Types, Validation Rules, Auto Response rules, Assignment Rules and Escalation Rules.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Developed Visual force pages in the form of a wizard and implemented JavaScript client-side validations on different fields.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.
• Implemented security settings, object level security, field level and record level security
• Extensively used Tab permissions, Record Type and Page Layout permissions
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Apex callouts to integrate with oracle pricing system using REST.
• Applied validation rule for discount submission by users for approval process.
• Building mobile application using Salesforce lightning to include new functionality in to Salsforce1 mobile app for sales team and service team.
• Integrated org with Hub Spot, Big Commerce, and Web Greeter. Installed and configured Conga Composer.
• Maintain Hub Spot marketing platform and provide marketing consulting and technical support to marketing staff.
• Worked on Financial Service Cloud to develop the Application
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
• Use Jira for project management and bug tracking, Fisheye for code reviews, Subversion for source code control, and Jenkins for deployment and continuous integration
• Creating of VF pages using aura framework to include them in communities.
• Worked with service cloud for including and customizing visual force pages into communities, creating web-to-case, email-to-case, Case escalation and assignment rules.
• Worked on Hub Spot-Salesforce integration which allows to pass data between Hub Spot and Salesforce seamlessly, and maintaining consistency between marketing and sales teams.
• Worked with Single-sign-on to enable the users to login in to various applications simultaneously.
• Worked proactively with team to deploy project into production using force.com migration tool
• Provided sales and marketing data analysis and reporting including metrics and results for the marketing campaigns.
• Created Sales Reports and dashboards on weekly bases and worked with Page layouts, Search layouts to organize fields, custom links, related lists and Queues.
• Provided training to internal users to use application and develop their own custom reports.
• Written and updated the test classes to reach the overall coverage of the Org above 90%.
• Focusing on govern limits, security level, error handling and integration issues.
• In critical period, worked overtime to deliver the tasks timely.

Environment: SalesForce.com, Force.com Apex Classes, Apex Triggers, Visual force (Pages, Component & Controllers), SOQL, SOSL, Data Loader, HTML, CSS, Reports, Custom Tabs and Objects, Email Services, Service Cloud, Marketing Cloud, Sales Cloud

Salesforce Admin / Developer

Confidential, Austin, TX

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visual force pages with fields, buttons and using various components to invoke methods.
• Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE.
• Using controllers and embedded JavaScript and HTML as needed.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.
• Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
• Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked with Pervasive Data integrator for Comprehensive data Integration.
• Build lightning components in modular way by using Lightning Components Framework.
• Performed SOQL and SOSL queries on data sets to gather critical information for Apex.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com.
• Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.
• Worked on Apttus CPQ configuration and integration.
• Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields.
• Run batches in order provided to project changes by following the instructions provided by Apttus.
• Wrote SOQL and SOSL statements within custom controllers, extensions.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Customized the Dashboards to the track usage for productivity and performance of business centres and their sales teams
• Deployed Envox's Phone Link, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM.
• Used force.com IDE for developing custom applications.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Environment: APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls.

Salesforce Administrator / Developer

Confidential - Chicago, IL

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visual force Pages as user interface.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Interacted with various business team members to gather and documented the requirements.
• Prepared technical documents and implemented the requirements on Salesforce.com platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities, and Campaigns.
• Designed, Implemented and deployed the Custom objects, Custom Fields, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Created and used Email templates in HTML and Visual Force.
• Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Velocity built using Lightning Web Components, a modern JavaScript programming model for building applications on the Salesforce Platform.
• Strong understanding of Visual force MVC framework for configuring feature-rich user interfaces and Apex Programming Language for implementing business logic extending the standard functionalities along with Batch processing and multiple system integration using SOAP, Rest API's and Single Sign-on (SSO).
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.
• Worked with Confidential team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Sales cloud, service cloud, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Salesforce Developer / Administrator

Confidential

Responsibilities:

• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Responsible for Salesforce.com Enquires regarding issue resolution from all parts of the Sales and Product Marketing organization.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.
• Documented & conducted multiple training sessions across various team
• Managed apttus application, releases, and future upgrades
• Successfully integrated Salesforce with multiple outsource programs to increase sales tracking, survey accuracy, IDP reach, and more.
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Developed and researched ways to improve productivity within and outside the Salesforce platform, with multiple companies worldwide
• Intensively worked on Visual Workflows for the automation of the business process which are triggered with Custom Buttons and also acquired knowledge in flow automation using Process Builder.
• Reviewed the code and made it refined by fixing the exceptions.
• Developed and customized User interface using Visual force Pages, APEX controllers.
• Supported the Administrator in resolving outstanding issues on tickets.
• Supported and maintained Service Cloud through cases and external ticketing system.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Performed object clean-up and data migration to and from Salesforce.com.
• Used Apex Data Loader with Bulk API for bulk import and export of data from Salesforce.com Objects.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Proficiently worked on Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects and Custom Tabs.

Salesforce Admin / Developer

Confidential

Responsibilities:

• Involved in various activities of the project, like information gathering, analysing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Data migration to Salesforce using Data Loader.
• Queried Salesforce database using SOQL SOSL queries using work bench.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Automated business procedures through server-side JavaScript.
• Solid understanding on OO program language like Java, CSS, JavaScript, XML, XSLT, JSON.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Proficient in programming JavaScript data capture and event handling methods.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Organized email templates and inbound emails using Visual force for the clients and customers.
• Integrated the external system like CSP, Workbench and making callout to them using SOAP.
• Managed Auto response rules if customers approached beyond the business hours.
• Worked with Standard Objects, Business Processes and Field-Level Security.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed Backup of data in CSV files using workbench and stored in libraries in our organization.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Performed Data Validation and used data utilities including Data Loader and Mass Delete
• Generated sync of contacts, Email alerts, events and tasks amidst Salesforce to Outlook and vice-versa.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse IDE and Cloud
• Designed, developed and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of the application.
• Worked on the Asynchronous apex called batch apex to insert and update the Offer records in Offer contact cache.
• Created a lighting community for the Users and included the custom components that are developed using the visual force pages and lighting components.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Created productive documents which will be used by rest of the team to have better understanding of the related system, Salesforce.com CRM.

Environment: Salesforce.com, Force.com, Data Loader, JavaScript, Apex Classes, Controllers, Triggers, Visual force, Sales Cloud, Service Cloud, Lightning, SOAP UI.