SUMMARY

• Around 9 Years of experience insalesforce.com Development and Administration on force.com platform including analysis, modeling, design, coding, testing, and implementation on various business domains like Financial, Insurance and Manufacturing.
• Strong Experience working with Apex classes, Triggers, Controllers &Controller Extensions, Components, Test Methods, Application Design and Development on Multitenant Force.com platform.
• Hands on experience on Lightning Web Components, Application and Events creation using Aura.
• Created Aura enabled controller and implemented controller logics.
• Strong experience in implementing lightning design systems.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Knowledge ontheField Service Lightning mobile app (FSL)how it works and aids on - site job management to a mobile workforce.
• Good knowledge onSet up field service featuresaccording to client unique business needs. This includes installing theField Service Lightning managed packageandField Service Lightning mobile app.
• Experience on Salesforce migration from Salesforce Classic to Lightning process.
• Implemented HTML 5.0 with AngularJS and Remote Action methods.
• Strong Experience in Agile methodology and involved in grooming, planning, team ceremonies, program increments and scrum calls.
• Experience in using Source Tree and Bit bucket for deployment.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used bysalesforce.com customers and recommended ways to improve their processes usingsalesforce.com.
• Hands on experience insalesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Strong knowledge on Administration setup, Apex, Visual force, and experience with different SFDC development tools like Force.com, Eclipse IDE.
• Experience in Apex coding to implement the complex business logic within Governor Limits.
• Developed test classes and test methods to ensure maximum code coverage in production instance.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL.
• Experience in integration ofSalesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc.)
• Experience with sales processes - building out a sales pipeline, etc. in a commercial business environment (B2B).
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Strong Experience design, Development, and implementation of custom CPQ, Confidential, CLM, Based Solutions.
• Worked with team members for full-cycle projects, such asdevelopers, to complete consulting projects on time, and deliver outstanding consulting services tosalesforce.com clients.
• Experience in Sales cloud, Service cloud, and Marketing Cloud, Chatter and App Exchange applications.
• Having administration experience on CRM applications like data exports &imports, application supports security administration, maintenance, and user &security management
• Strong experience in Agile and Waterfall methodologies.
• Oversee integration with 3rd party data provider, Definitive.
• In-depth understanding of the capabilities and constraints of the Salesforce CRM and CPQ application
• Experience in web technologies like HTML, XML, CSS, and JavaScript.
• Experience with databases such as Oracle, Teradata, and SQL Server.
• Exposure to B2B SaaS models from the vendor side, including commercial contracts
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

Languages: Java, Apex, JavaScript, HTML, DHTML.

Salesforce CRM: Apex Programming, Apex Classes, Apex Triggers, Salesforce Object Query Language (SOQL), Salesforce Object Search Language (SOSL), Visualforce (Pages, Components and Controllers), Web Services, Apex Data Loader, AJAX, Data Integration, Reports and Dashboards, Standard and Custom Objects, Force.com, Lightning experience.

SalesforceTools: Eclipse IDE Plug-in, Force.com Explorer, Force.com DataLoader, APP Exchange, Offline edition

Visualforce: Custom Visual Force Pages.

Languages: Apex, Java, J2EE, XML JSP, JSON

Web Technologies: WDSL, CSS, JavaScript, PHP

Methodology: Agile, Waterfall.

Web: HTML, XML, CSS, XHTML, HTML5, JavaScript.

Database: Oracle 10g/9i Microsoft SQL Server, MS Access.

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server, UNIX, Linux.

Tools: Workbench, Apex Data Loader, Jitter bit, Eclipse IDE, Mavens mate, Sublime Text3, Jenkins, AutoRABIT.

Database: SQL Server, MS Access, My SQL

Operating System: Windows XP/Vista/NT/98/UNIX

PROFESSIONAL EXPERIENCE

Confidential, Windsor, CT

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Knowledge in Apex Classes, Apex triggers,3rd Party Integration, Visual force,Salesforce.com API, SOQL, and SOSL, running job with use of Developer Console Knowledge in Apex Classes, Apex triggers, Integration, Visual force, Salesforce.com API, SOQL, and SOSL, Running job with use of Developer Console.
• Created manyLightningComponents and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Worked on latest SFDX tooling and practices, and work within a devs and box and testing sandboxes as part of build/QA/deploy processes.
• Provides knowledge of CRM application in support of projects and enhancements
• Upgraded some Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
• Developed Flow Diagram for the development of FSL App, Architecture and Designed CMC Field Technicians Mobile app.
• Worked on Service Cloud where I have used entire integration part with case management.
• Worked on Case Object Integration and Implementation part in Service Cloud
• Implemented live agent CTI in custom design using VF pages some live agent tags.
• Created VF pages for Live Agent inSalesforce.
• Development and unit testing for the Salesforce Sales cloud environment and interfaces with other applications like Vertex, CPQ etc.
• Worked on the design for the Business Rules Engine that would reside in SFDC for the Base Case and all programs specific to each client, with data for one client visible only to that client.
• SFDC Live Agent Implementation on Service Cloud.
• Configured Live Agent, created visual force pages and deployed them using Force.com Sites.
• Performed CTI testing with AMC Technology CTI adapter.
• Used Field Service Lighting to give customer support teamto handle Customer Data, records and monitor them constantly.
• Experience with SFDX, APEX, Visualforce, SOQL.
• Integrated Contact Center withSalesforcefor managing customers.
• Solution Design for the Integration of the Confidential CPQ Data with the SAP order Systems
• Implemented Sales cloud, having great knowledge on Sales Cloud life cycle.
• Added VF pages to standardSalesforceLive Agent to add additional details.
• Experience installing FSL managed package and guided setup configuration
• Experience in building reusable UI components and pages withLightningcomponent framework.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API have and displayed within the lightning component.
• Experienced on deployment tools Standard change sets, Copado, Copado Essentials
• End to End CPQ Implementation. Migration of CPQ Data to Multiple Sandbox, Test and Prod Instances
• Lightning components look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Worked on designing part like enabling Aura framework- migration from standardSalesforcestatic tolightningfor better UI purpose.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
• Used Lightning process builder for visualizing and creating automated business processes.
• Extensive experience in creating B2B and B2C store using Salesforce and Cloud Draze
• Extensive experience in Integration of Data from Traditional Applications toSalesforceusing REST/SOAPAPI, and bulk API.
• Promote and perform any field service-oriented sales and maintain a confident customer relationship for the company.
• Created an FSL Standard Mobile app called PPL Data Collector for the Audit Survey (web and mobile- iPad compatible and Android) for the technician’s survey.
• Experience in Salesforce Deployment Process and tools like SFDX, ANT and Force.com IDE.
• Designed and Delivered the Data Integration & Migration Solution on B2B store using web sphere Commerce.
• Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Manage the technical aspects of Salesforce.com CRM application, including the customer portal and custom integrations and applications
• Experience working in the following: Salesforce.com areas, Sales Cloud, Service Cloud, Community Cloud, Salesforce Integration, Data.com and Salesforce CPQ
• Implemented the Web Services through WSDL in theSalesforce.com for outbound messaging. Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Automated schedules using CLI

Environment: Lightning, Aura framework, Apex Coding, Live Agent, Sales Cloud, Integration, Visual force, Triggers, Workflows, SOQL, SOSL, Data Loader, Service Cloud, Work Bench, Avaya CMS tool, Avaya one X tool, Avaya all agent tool, App Builder, Case Management, Email Alerts, Force.com IDE,DeveloperConsole, Java Script, HTML.

Confidential, Woodland Hills, CA

Salesforce Developer

Responsibilities:

• Excellent practice in working with administrative tasks like, creating Users, Profiles, Roles, Permission Sets, Page Layouts, Pages, Dynamic Forms, Procedure Builders, Record Types, Duplicate rules, and configured sharing rules based on Organization role hierarchy.
• Build Canvas and Integrated Java and .net Application with salesforce. B2C and B2B Integration through Salesforce.
• As a Part Sys Admin Controlled User of FSL technicians license for about + users, for service cloud CSR's and CCR are also controlled by me. Create validation rules for the approval process.
• Implemented the requirements on Salesforce platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Triggers, Apex Classes, Scheduled Class, Batch Class, and Test Methods.
• Configured & developed the triggers, workflows, Flows, validation rules & having hands on the deployment process from one sandbox to other.
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, finance, and sales operations.
• Testing and Defect fixing for the Confidential CPQ and Confidential Functionality in the Test and UAT Environments
• Advanced some Apps from SalesforceClassic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action, Standard change sets, Copado, Copado Essentials.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken toward resolution
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Worked on Salesforce Wave analytics for optimizing the mobile access and data visualization
• Cooperated with organization users for requirements gathering, analysis and development.
• Created relationships among objects using Lookup, Master-detail, and Junction Object relationships.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Used Field Service lighting to attain quicker delivery, smarter and progressively customized service from the mobile phone to the field on one platform
• Working experience on developing APEX, VF and Service Cloud.
• Support Trainee Field Service Lighting Technicians where required
• Automating the schedules using CLI
• Designed custom formulae fields, field dependencies, validation rules, Duplicate rules, workflows, and approval process for automated alert, field updates and email generation according to application requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, APTTUS CLM, APTTUS CPQ and Dashboards.
• Developed excellent UI using custom Cascading Style Sheets (CSS) in Visual force pages and used Java Script for client-side validations.
• Configuration of the CPQ Using products, price lists Categories, Constraints Rules. Product attributes Rules, Apex Triggers, and workflows.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from objects.
• Developed custom Objects, Fields, Dependent pick list values, and validation rules, Page Layouts, Search Layouts and Tabs.
• End -End Testing of the CPQ flow leveraging the Functionalities of tr Salesforce CRM, Confidential CPQ and Advanced Approvals.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message, and Field updates.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, and Sales Forecasting.
• Deployed applications from sandbox to sandbox/production using migration tool Eclipse and Change set.

Environment: Salesforce.com CRM, Apex Classes, Controllers, Triggers, Visualforce pages, APTTUS CPQ and CLM, Custom Objects, Tabs, Email Templates, Workflow Approvals, Sharing rules, Reports, Dashboards, Eclipse, Force.com IDE, Flows Sales force outlook connector, Web service, SOAP, REST, HTML, CSS, Java script, Windows 10.

Confidential, Fort Worth, Texas

Salesforce Developer/Administrator

Responsibilities:

• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Designed, developed, and deployed Apex Classes, Controller Classes, Scheduled Class, Batch Class, and Apex Triggers, visualforc pages, Scheduled Classes, Batch Class, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Providing the best solutions for the gathered requirements & functional support for existing and future business processes on the salesforce.com
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Implemented Single Sign on project.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.
• Worked on InsideSales and Demand Tools App-Exchange applications to make Salesforce.com instance effective.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Recognized SF.com usage problems and produced optimal solutions.
• Managed with vendor partners and formulated optimal solutions for integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.
• Configured Service Cloud console for internal support agents for case support.

Environment: JavaScript, jQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Work Bench, Data Loader, Force.com, Maven, Service Now Tool, Force.com IDE, Sublime text.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked with Business System Analyst to the provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Experience in working with call in and callouts API's
• Have good understanding and knowledge of the functionality of Web Services for SOAPAPI.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with SSO Setup and SAML2.0 to integrate internal and third-party applications like LMS and Web applications.
• Experience in Salesforce Encryption and platform encryption.
• Worked on deployment tools Standard change sets, Copado, Copado Essentials
• Implemented Case Assignment Rules to direct the case to an appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rules, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on the design of the application data model and business process as a part of the technical architect.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows, Flows, Procedure Builders, and approval process for approving new accounts and another business process.
• Created Dynamic Forms, Pages,
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in instalments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Admin

Responsibilities:

• Involved in analysis, development, implementation, testing, and maintenance of the Complete Software Development Life Cycle (SDLC) projects using Waterfall
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Administrator for differentsalesforce.com CRMapplication for sales cloud and service cloud
• Designed and developed the Customobjects, Page layouts, Custom tabs, Components, Visual force Pages as a Salesforce consultant
• Implemented the requirements on the Force.com platform and Force.com IDE Plug-in using Eclipse
• Wrotecustom controllersimplementingcomplex codefor retrieval fromSalesforce to Visual Force pages
• Integrated Siebel CRM with external systems through Oracle Fusion, MQ, Tibco services as middleware
• Wrote SOQL statements within custom controllers and created Online Forms
• Created and maintainedUser Roles, Security and Profilesthat were required for theSalesforceKnowledge implementation.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.