SUMMARY

• Leadership and oversight of processes within IT
• Establish an agile methodology and implement scrum practices in the organization
• Transition waterfall process to agile in multiple lines of business
• Establish transparent reporting to stakeholders
• Knowledge of Project Management methodologies with experience in allocating and utilizing project resources
• Experience in the preparation of major customer proposals through analyses of customer requirements as articulated in the RFPs across various domains
• Responsible for client relationships, managing financials, staffing and overall program health
• Responsible for identifying and managing key risks, issues, dependencies and work to resolve them
• Proficient with Agile techniques User Stories, ATDD, BDD, TDD, Continuous Integration, Continuous Deployment, Continuous Testing, Automated Testing, Agile Games.
• Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable.
• Strong experience in Agile working methodologies - Scrum, SAFe, Kanban.
• Good experience in designing and developing continuous deployment pipeline, integrating Git, Jenkins and Puppet across geographically separated hosting zones in AWS and Azure.
• Capability in utilizing mechanized form scripts like Maven, Jenkins and Puppet/Chef.
• Experienced working with Order Management system products (IBM Sterling OMS).
• Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories, monitoring progress, Definition of Done.
• Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task with facilitation on user stories.
• Act as a liaison with all functional areas to analyze and identify resource management improvements for IT Services.
• Experience in supporting the PaaS team as the Project Manager and Scrum Master in corresponding transition from internally hosted systems to the AWS cloud.
• Experience in executing large programs that involved multiple project work streams, vendors apart, performed multiple vendor evaluation, contract negotiation planned, administered IT resource requirements.
• I have Worked closely with executives, business unit leaders, product owners, and squads as an expert on agile methods to educate organizations, used a variety of approaches to deliver customer value in both business and IT teams.
• Provide concise project status report in a different form with appropriate details considering the audience (project team, stakeholders, and executives) in a regular or as requested basis
• Facilitate sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives for software development and implementation and continuous improvement.
• With emotional intelligence, addressing team dynamics and helping resolve conflict
• Create change that increases the productivity of the Scrum Team
• Serve the product owner by finding techniques for effective Product Backlog management.
• Help the Scrum Team and Product Owner understand the need for clear and concise Product Backlog items and effective management of the Sprint Backlog
• Familiarity with the use of Rally, JIRA and other Agile tools
• Managed and architected a fixed-price contract and on-time, on-budget implementation for first iteration data warehouse/data mart application
• Work with multiple teams as Key Accounts Executive and multiple projects at the same time with teams distributed geographically
• Participate and contribute in the transformation of BPM (APPIAN) technologies, solutions, methodologies or governance needs
• Onshore/Offshore Co-ordination, Onshore Delivery Lead, Handling multiple requests from the customers
• Provided overall management and support for concurrent projects across multiple Accounts.
• Strategized, implemented, and maintained program initiatives that adhere to organizational objectives.
• Served as a conduit between customers, management and the development team.
• Applied best practices to ensure projects run consistently and that risks are communicated.
• Worked closely with Development Manager, QA Manager, Scrum Master and Audit manager to ensure projects are executed successfully.
• Administered the daily activities of an enterprise IT operations unit and its equipment. Responsible for planning and achieving budgets, goals, and business objectives.
• Implemented and maintained Staffing Accounts.
• Followed established operating policies to mitigate risk.
• Expertise in supporting program offices in developing strategies, statement of work, cost estimates and business cases for supporting acquisition decisions.
• Acquired new business for design, delivery and service proposals on behalf of the service lines.
• Handled tasks of supporting program officers in resolving issues, monitoring contractor performance and deliverable schedules.
• Managed and developed forecasts, budgets and resource, monitoring drivers against business change & developing models to improve accuracy.
• Recorded business, resource and seasonal changes, making appropriate resource plans for expected changes in profile and workloads, reporting on expected and experienced results.
• Provided continuous improvement for the application release and deployment management process, workflow and post-implementation reviews.
• Attended and contributed to the status and change management meetings to review proposed changes and ensuring overall management of deployment activities.
• Led, nurtured and monitored the performance of the team to ensure efficiency in process operations & meeting of individual & group targets.
• Imparted training program for new recruits, while ensuring their career development and positive contribution to the company.
• Formulated effective strategies to increase team’s performance. Developing and taking ownership of Customer Service Plans and Service Development Plans with a focus on resolving service issues.
• Excelled in implementing and developing service development strategies across customer base

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

Scrum Master / Project Manager

Responsibilities:

• Proficient with Agile techniques User Stories, ATDD, BDD, TDD, Continuous Integration, Continuous Deployment, Continuous Testing, Automated Testing, Agile Games.
• Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable.
• Strong experience in Agile working methodologies- Scrum, SAFe, Kanban.
• Good experience in designing and developing continuous deployment pipeline, integrating Git, Jenkins and Puppet across geographically separated hosting zones in AWS and Azure.
• Capability in utilizing mechanized form scripts like Maven, Jenkins and Puppet/Chef.
• Experienced working with Order Management system products (IBM Sterling OMS).
• Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories, monitoring progress, Definition of Done.
• Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task with facilitation on user stories.
• Act as a liaison with all functional areas to analyze and identify resource management improvements for IT Services.
• Experience in supporting the PaaS team as the Project Manager and Scrum Master in corresponding transition from internally hosted systems to the AWS cloud.
• Experience in executing large programs that involved multiple project work streams, vendors apart, performed multiple vendor evaluation, contract negotiation planned, administered IT resource requirements.
• I have Worked closely with executives, business unit leaders, product owners, and squads as an expert on agile methods to educate organizations, used a variety of approaches to deliver customer value in both business and IT teams.
• Provide concise project status report in a different form with appropriate details considering the audience (project team, stakeholders, and executives) in a regular or as requested basis
• Facilitate sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives for software development and implementation and continuous improvement.
• With emotional intelligence, addressing team dynamics and helping resolve conflict
• Create change that increases the productivity of the Scrum Team
• Serve the product owner by finding techniques for effective Product Backlog management.
• Help the Scrum Team and Product Owner understand the need for clear and concise Product Backlog items and effective management of the Sprint Backlog
• Familiarity with the use of Rally, JIRA and other Agile tools
• Managed and architected a fixed-price contract and on-time, on-budget implementation for first iteration data warehouse/data mart application

Scrum Master

Confidential, Charlotte, NC

Responsibilities:

• Transitioned four teams in the Consumer & Commercial Banking: Digital Security Development Organization from waterfall and/or pseudo-Scrum to the official Scrum framework adopted by JP Morgan Chase.
• All four teams passed L1 certification by the 3 rd quarter assessment. Goal is to achieve L2 for the 4 th quarter assessment. Eight months for:
• Provided classroom training in Scrum, including tests, based on the Scrum Guide by Sutherland and Schwaber.
• Proficient with Agile techniques User Stories, ATDD, BDD, TDD, Continuous Integration, Continuous Deployment, Continuous Testing, Automated Testing, Agile Games.
• Assess the Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable.
• Strong experience in Agile working methodologies- Scrum, SAFe, Kanban.
• Good experience in designing and developing continuous deployment pipeline, integrating Git, Jenkins and Puppet across geographically separated hosting zones in AWS and Azure.
• Capability in utilizing mechanized form scripts like Maven, Jenkins and Puppet/Chef.
• Experienced working with Order Management system products (IBM Sterling OMS).
• Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories, monitoring progress, Definition of Done.
• Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task with facilitation on user stories.
• Act as a liaison with all functional areas to analyze and identify resource management improvements for IT Services.
• Experience in supporting the PaaS team as the Project Manager and Scrum Master in corresponding transition from internally hosted systems to the AWS cloud.
• Experience in executing large programs that involved multiple project work streams, vendors apart, performed multiple vendor evaluation, contract negotiation planned, administered IT resource requirements.
• I have Worked closely with executives, business unit leaders, product owners, and squads as an expert on agile methods to educate organizations, used a variety of approaches to deliver customer value in both business and IT teams.
• Provide concise project status report in a different form with appropriate details considering the audience (project team, stakeholders, and executives) in a regular or as requested basis
• Facilitate sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives for software development and implementation and continuous improvement.
• With emotional intelligence, addressing team dynamics and helping resolve conflict
• Create change that increases the productivity of the Scrum Team
• Serve the product owner by finding techniques for effective Product Backlog management.
• Help the Scrum Team and Product Owner understand the need for clear and concise Product Backlog items and effective management of the Sprint Backlog
• Familiarity with the use of Rally, JIRA, and other Agile tools
• Managed and architected a fixed-price contract and on-time, on-budget implementation for first iteration data warehouse/data mart application
• Provided hands-on team training to teams acting in the role of Scrum until I determined the team had achieved a level of mastery adequate for another Scrum Master, whom I mentored, took over.
• Facilitate backlog refinement sessions, daily scrums, sprint planning, release planning, sprint reviews, and sprint retrospectives.
• Configured Jira to manage sprints and configured custom reports and dashboards to report to upper management and all stakeholders.
• Trained the team in proper story creation and sizing, and how to interpret velocity for sprint and release planning
• Selected as the only Coach/Scrum master’s in digital security Dev organization to provide hands-on training acting the role dedicated to Scrum Master due to initial success with the first team.

SCRUM MASTER

Confidential

Responsibilities:

• Collaborated and negotiated with multiple stakeholders to insure complex cross-team dependencies were properly prioritize and managed to reduce overall program risk.
• Used Rally to keep a track of user stories and track project progress through burndown and burnup charts.
• Interacted with stakeholders/product owners to gather the requirements and to map them with the User stories.
• Implemented agile project management methodology and served as Project Manager, Agile Coach and Scrum Master
• Worked with Product Owners to refine the Product Backlog.
• Served as a Subject Matter Expert across several Scrum Teams.
• Used Agile for Team Planning, to track Iteration Status, Team Boards/Status, Kanban Boards and report on sprint progress via Iteration Burndown/Burnup and Velocity Charts.
• Prepared, tracked and monitored the scope, estimates, timelines, deliverables, status, risk and issues log for design/development and QA team.
• Assisted the Product Owner with various activities including communicating updates and impediments as well as assisting with backlog and release plan maintenance.
• Coaches and mentors Agile team members and provides constructive performance feedback.
• Responsible for the matrix reports like burn down charts, burn up charts and the velocity graphs.
• Point of contact for any external dependencies or escalations for both the Scrum teams.
• Worked with the product owner in creating the Features and User stories.
• Participated in Sprint Planning, Sprint Reviews and Product Demos.
• Prepared and presented training on Agile and Scrum to 100+ associates

SCRUM MASTER

Confidential

Responsibilities:

• Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning.
• Educated and reinforce scrum methodology and agile best practices to improve team performance.
• Protected scrum team from outside distractions, impediments, or team conflicts, and maintain focus on agenda.
• Tracked sprint progress, velocity, team capacity, product backlog, burn-down metrics, and task break-down.
• Managed with the QA support to meet the sprint timeline with 100% done.
• Build a Quality team by keeping constantly updated with the project updates and emphasizing on the responsibilities.
• Effectively communicated through emails, conferences and scheduled meetings with Stakeholders, Developers, and cross functional teams.
• Eliminated project impediments by effectively handling risk and providing mitigation plans
• Coordinated with product owner to prioritize product backlog based on Delivery schedule, sprint summary, business Value based on ROI calculation.
• Helped the team in understanding requirements during Product Backlog Grooming (PBR) sessions