SUMMARY

• Certified Salesforce Developer and Administrator with around 13+ years of IT experience with the Salesforce.com CRM platform as both Administrator /Developer and over 1+ years of experience in Java/J2EE Technologies.
• Excellent work experience in designing of custom objects, custom fields, role - based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.
• Hands on Experience in CONGA CLM. Worked on Conga Clause types, Clauses, Queries, Generating Solutions, creating template using template builder.
• Accumulated extensive Salesforce knowledge and hands on experience on Sales Cloud, Service Cloud, Cloud craze, and Marketing Cloud, Commerce Cloud.
• Experience with Service Cloud, FSL (Field Service Lightning), Sales Cloud and Marketing Cloud Functionalities.
• Experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Understanding and writing user stories for the implementation of SOSL, SOQL and WSDL.
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Good knowledge of mobile applications like Salesforce1 and Salesforce classic.
• In-depth understanding of CRM business process that includes Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Strong knowledge about Sales cloud, Service cloud, Community cloud & Marketing cloud configuration and customization and good understanding with Client/Server architecture.
• Hands on experience in Salesforce lightning Design System (SLDS) and Lightning Web Components (LWC).
• Proficient in Steel Bricks and Oracle Big Machines CPQ implementation. Used Apttus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Experience in developing UI using Visualforce pages and providing business logic using Apex.
• Hands on experience of Salesforce Web Services API like REST, Bulk & SOAP.

TECHNICAL SKILLS

Salesforce technologies: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, sales force.com IDE, Apex data loader, web services. Dashboards, Analytic Snapshots, Custom Objects, Lightning

Salesforce Tools: Eclipse, Force.com, Eclipse IDE plug-in, Force.com ExplorerForce.com Data Loader, Force.com Excel connectorForce.com Platform (Sandbox, and Production) QTP and Sandbox Testing

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Databases: SQL Server 2005, Oracle, MS Access, Peoplesoft

Programming Languages: Java, C#, .NET, HTML, Apex, DL/SQL

Configuration Skills: Workflowtime-dependent actions, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Project Management: Waterfall, Agile.

PROFESSIONAL EXPERIENCE

Confidential, Palo Alto, CA

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Hands on Experience building Lightning Web Components (LWC) for Confidential Procurement to track requests from various departments.
• Worked on pub sub modules to communicate between LWC components along with API decorators.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Developed Lightning App for agents with enhanced Lightning Templates and experienced in modifying Visualforce pages to be supported in Lightning Experience.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Base Lightning Components and implemented the platform interfaces.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events/Logic & Interactions.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Worked on Data loader tools such as SFDC Data import wizard, Apex Data loader, Data loader IO, Workbench.
• Worked on customer portals and communities’ administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Apex classes, Apex triggers, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirements for the application of the Salesforce CRM with the Customer Portal.
• Worked on Customer Service Center on Commerce Cloud.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Pricing factors like variance pricing, volume-based pricing, attribute-based pricing have been configured using Steel brick CRM.
• Create journeys and implement marketing campaigns using marketing cloud tools like Journey Builder, Email Studio, and Automation Studio.
• Integrate campaign members to marketing cloud and use them in Journeys.
• Hands on Experience in CONGA CLM. Worked on creating conga Clause types, Clauses, Queries, Generating Solutions, creating template using template builder.
• Created Conga documents and generation process.
• Configured Service Cloud to handle Case management, Email-to-case routing, sharing settings in queue-based model.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Integrate commerce clouds with Salesforce with Salesforce community.
• Hands on understanding and experience with implementing Salesforce Field Service Lightning product, FSL Mobile, or a like Field Service product.
• Worked on several FSL Roll Up/Roll Down Controllers throughout the org.
• Worked on mobile applications like Salesforce1 and Salesforce classic to provide easy services to end customers.

Environment: Saleforce.com platform, Service Cloud, Sales Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, LWC, Custom Tabs, Lookup and Master Detail Relationship, Security Controls, Apttus CPQ, Salesforce1 Mobile, Java Script, Lightning, Web Services, Sandbox, Power BI, Azure.

Confidential, Chicago, IL

Sr. Salesforce Developer

RESPONSIBILITIES:

• Designed, developed, and deployed the Custom objects, Components, Visual Force Pages to suit the needs of the application.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Build B2C store using commerce cloud.
• Created data migration document for a to & fro migration of data from SFDC environment.
• Possess noledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Used Data Loader for Data Management in force.com platform.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities, and sales data from external systems into SFDC.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Designed, developed, tested, and deployed customSalesforceapplications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Latest salesforce technology and native integration in salesforce withOpen CTI.
• CTI Data Connector for salesforce will automatically pop-up the record in salesforce
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Used CTI in Inbound and outbound call information and interaction times are automatically logged in Salesforce CRM.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic.
• HandledSalesforce CRM administration/configuration, daily support & maintenance, and reporting analytics for Sales and Support teams.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Deliver continuing support in the areas of SFDC Marketing Cloud configuration, administration, reporting, data migration, solution design and project coordination.
• Design workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Work with Marketing Cloud Connect, Data Stream, query writing, data extensions and AMP Script.
• Embedded Flex component into VisualForce pages of Salesforce.com.
• Implemented Data integration process using Informatica Power Exchange.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Integrated Steel brick and Salesforce integration for automating quoting, contracting, and billing process.
• Configured complete PLI with different charge types and charge type criteria combinations for all the products and services using Steel brick CRM.
• Created Validation Rules, workflow rules, time triggered tasks, email alerts and updates to get real time updates for the process on Field service lightning (FSL) mobile App.
• Experience on writing jest tests for LWC components for unit testing at client side.
• Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and performed CURD operations.
• Working on Commerce Cloud and Demandware.
• Designing and developing Service Cloud Applications for Advanced Customer Service in Salesforce.
• Help Define/Groom User Stories for Service Cloud Implementation by collaborating with Product Owner, End Users and Development Team.
• DocuSign integration for conga documents for E-signature.
• Build templates using Conga Composer and S-DOCS.
• Incorporated real-time field updates, user profiles, groups into the custom applications through chatter tool.

Environment: Saleforce.com, Security Controls, Reports, LWC, Dashboards, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential, New York City, NY

Sr. Salesforce Developer

Responsibilities:

• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Involved in integration of Salesforce.com with external applications by setting up oAuth authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Strong experience in working with Security framework, Dashboards, and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them into one composite application.
• Defined documentation review cycles for the project and assigned review tasks to the project team. Follow-up with reviews to see them through the completion.
• Involved in migrating data into salesforce application using apex data loader through CSV files. Installed and configured Apex Data loader.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Optimized Soql Queries in Batch Apex when they reached Query Timeout Exception.
• Worked onUnit testingfor the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Used Custom Labels in Apex classes and Visual Force Pages so that hard coding and Translations can be managed easily.
• Worked with translation Workbench to enable different languages for users.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Optimized Test classes as the code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Data loader, Salesforce.com Data Loader Force.com API.

Confidential, Deerfield, Illinois

Salesforce Developer/Administrator

Responsibilities:

• Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API.
• Developed test classes for triggers and classes with more than 80% code coverage.
• Implemented Roll-up summary fields and formula fields for reporting purpose.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Coordinated with Oracle apps team to integrate opportunity and quotes from SFDC.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Developed outbound and inbound email services.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Develop and regularly perform de-duping and data cleanup procedures.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Maintained Salesforce.com for 370 + users.
• Build REST API integration to third party system to pull the customer information on near real time.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java, Sandbox, Eclipse IDE Plug-in.

Confidential - Overland Park, KS.

Java/J2EE Developer

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) of the application like requirements gathering, Design, Analysis and Code development.
• Used Spring Model View Controller (MVC) 2 architecture. Used JSPs in front-end, Used XSL/XSLT for transforming common XML format into internal XML format.
• Used Log4J API for logging and debugging.
• Used JIRA as bug tracking tool.
• Implemented the Web Services with WSDL, UDDI, and SOAP from scratch by using Apache Axis.
• Deployed the application on WebSphere server.
• Debugged the code using Java debugger and Eclipse and used exception, condition, and other break points.
• Involved in installation of Oracle Client, troubleshoot, and establish the connection to Oracle database.
• Developed Use case diagrams, Object diagrams, Class diagrams, and Sequence diagrams using UML.
• Extensively designed and developed web pages using JSP, HTML5, JavaScript, AngularJS, and CSS in the front end.
• PAGE FLOW is used to drive user interfaces.
• Used JDBC to invoke Triggers, Stored Procedures in Oracle10g.
• Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.
• Developed Restful Web services for transmission of data in JSON format.
• Developed ANT scripts for automating the build process.
• Extensively worked on XML DOM Parser.

Environment: J2EE, Struts, Servlets, EJB, AJAX, HTML, CSS, XML, Ant, JavaScript, Oracle 10G, Eclipse 3.0, WebSphere 5.x, Log4J, Junit, Rational Rose AngularJS.