SUMMARY

• Having 7+ years of IT Industry experience in PEGA PRPC development of Business Process Management (BPM) and Business Rules Engines (BRE) applications, involved in developing critical projects using PRPC technologies.
• Certified as a Senior System Architect in PEGA, Proficient in PEGA Implementation cycle. The Implementation cycle includes PRPC Development, Testing, Bug Tracking, Fixing and Deployment.
• Extensively worked and been a part in entire system development life cycle (SDLC) phases like Analysis, Design, Development, Testing, Deployment and Maintenance.
• Involved in analyzing the business user specified requirements and designed the appropriate business process workflow and their respective business rules by optimizing the resources for the expected Return of Investments (ROI).
• Developed the hierarchical class structure based on PEGA best practices and Guardrails, security rules based on role and privileges, Configuring Agents, Service rules, Connectors, Data model, Process flows, Business logic definition and User interface Design using Smart Build BRE of PRPC.
• Expertise in PEGA Rules Process Commander (PRPC) Flows,(DCO)Direct Capture objectives, interpretation of Flow Shapes, Tickets for tangible business scenarios.
• Designed Agents, SLA’s, and Correspondence to meet the goals and achieve the productivity by using available resources.
• Experience in troubleshooting and performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer, PAL, and Log analyzer.
• Experience in building and implementing SOAP web services and consuming external Webservices from PEGA PRPC by creating Service and Connector rules.
• Experience in migrating rules across various environments by creating Product and Product Patch rules.
• Experience in creating Report Definitions, List View and Summary View custom reports in PEGA to monitor the business activities.
• Good experience in working with team members from vendors, product owners and internal departments to coordinate activities across multiple applications.
• Ability to manage multiple project tasks and deadlines along with troubleshooting skills to facilitate effective and efficient resolution for problems.
• Performed Unit and Integration testing on Web services implementation via Soap - UI tool.
• Proficient knowledge in many areas of PRPC which includes Flow Actions, Harness rules, Section rules, Activities, Decision rules and Reporting features.
• Created Decision rules like Decision table, Decision tree whencondition, Map Value Declarative Expressions and Constraints.
• Experience in Banking and Insurance Domains.
• Involved in all stages of software development cycle (SDLC) with software methodologies like waterfall and Agile.

TECHNICAL SKILLS

BPM Platforms: PEGA PRPC 8.8/8.4.2/7.4/7.2.2/7.1/6.3

Web Development: Java Script, HTTP, HTML, CSS, XML

Tools: Eclipse, SoapUI, Postman, Kibana, Splunk, Notepad ++, Jenkins

Databases: Oracle, MS Sql server

Operating Systems: Windows, MacOS

Programming /Web Languages: Java, Java Script, C, C++, HTML

Web/Application Servers: IBM Web Sphere, Apache Tomcat, Web Logic

Internet/Intranet: XML, JSP, EJB, ASP

Methodologies: Waterfall, Agile/Scrum

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

PEGA Developer

Responsibilities:

• Good working knowledge on Pega PRPC 7.x versions for implementing business logics/requirements for the frontend/backend functionalities.
• Following SDLC andAgilemodel coordinating withProductowners,Scrummasterandteammembersaspartofdailyactivities using Scrum as framework and Sprint as delivery cadence.
• Designed and Developed the User interface for the application by creating the harness and section rules.
• Used Work list, work baskets and work groups to route the work to specific users and Involved in Designing High Level Class structure, Workflows and Rule sets in PEGA PRPC.
• Worked extensively with Agents, Job Schedulers, Correspondence.
• Integrated with external systems to retrieve or send data using Connect SOAP/REST/, Service SOAP.
• Coded various PRPC activities, data transforms, flows, flow actions, Tickets, assignments, SLA (Service Level Agreement), declarative rules.
• Followed PEGA Guardrails in implementation of the application.
• Implementation of Declarative Processing features - Expressions, Constraints, On Change, Decision Rules like Decision Table, Decision Tree.
• Design Application using BPM(Business Process Management) tool Pega PRPC to achieve the user requirements like frontend user screens, backend business logics, Integrating other systems using Pega as per business requirements.
• Creating SLA's to complete the end users work within a given timeline by assigning the Goal, Deadline and Passed deadline SLA's and prioritize work items.
• Creating Correspondence rules to send email/mail/text notifications to the users as per business requirements.

Environment: PRPC 8.8/8.4.2, Windows, Oracle Toad, Postman, SOAP UI, Splunk, Rally, JIRA Layer7 WS gateway, Rapid7, OneAccess, uDeploy, uRelease, Service-Now, Notepad++.

Confidential, Sunrise, FL

PEGA Developer

Responsibilities:

• Worked with the Business users, Business Leads and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.
• Knowledge on Flows to create work objects/transactional processes, Creating Activities to implement the business logics, Creating User interfaces to interact the end users with the Application, Flow actions to move the assignments from one screen to another screen, Creating Agents to work as a background requestor.
• Created flows to insert logs in Splunk and transactional actions in Notes.
• Worked on Agents (Standard and Advanced) as well as Data Pages and report definitions.
• Worked on UI rules like Sections, Harness and Portal, Modified skin rules for User interface as per business requirements.
• Created Rules for Validation, Integration rules like Rule-RDB-SQL using methods like RDB Save, RDB Open, RDB List, Creation of Work Objects, assigned to Operators.
• Created validations using property validate Rule - Obj-Validate and property-set-messages.
• Having frequent meetings with Tech Lead to review the code design and code quality to avoid latency issues, following organizational level code standards as per leads guidance.
• Following Pega guiderails to design the application, monitor alerts for any performance/slowness, tracing issues, deploying the code from development to higher environments.

Environment: PRPC 7.4, Mac OS, Oracle, Postman, Splunk, Atom, Rally, Jenkins.

Confidential, Norfolk, VA

PEGA System Architect

Responsibilities:

• Involved in building the class structure and configurations.
• Worked on writing Activities, Flows, Decision and Declarative rules in workflow development.
• Used Work list, work baskets and work groups to route the work to specific users and work queues, also defined SLA's for tasks to specified users.
• Created validation rules and workflows to implement business logic validation.
• Created Process flows for work object life cycle and Screen flows to assign skills for the users.
• Used declare pages and system settings to store dynamic values.
• Used Circumstancing rules, Correspondence, Ticket,
• Implemented Decision tables to set priority for work items based on business priority matrix.
• Worked on the agents involved in the application which are scheduled to read the data from Staging tables and creating work items into transactions table.
• Implemented on Get next and manual assignment functionality for the users to pull work items from queues based on user skills.
• Implemented Notification functionality for the users whenever a manger assigns an escalated work item to the user’s work list.
• Handled Branching and application specific structuring of access groups.
• Created Data types for Local list, Skills& LOB’s etc.
• Used Performance log analyzer tool to log performance of the application.
• Worked on REST Integration rules to get claims data from eHUB and other applications like CIW&Solution central.
• Used Postman, SoapUI for API testing.
• Configure BIX Extracts to extract and report work object information to an external DB for reporting.
• Maintained separated JVM to run BIX extracts.
• Specify Destination and run the extract.
• Created separate classes for BIX tables to display reports in the form of graphs.
• Created Delegated rules tab for the Client managers to modify the values for data tables.
• Specified the INS key of the bundle when running the extract through command line. Used filter conditions as per business requirements.
• Making BOIP and arranging all CREATE & ALTER SQL scripts for each release and proactively involved in Production support for monthly release.

Environment: PRPC 7.4, Windows 10, Oracle 12c, Postman, PLA, Notepad ++, JIRA, Informatica, Service-Now.

Confidential, Lake Mary, FL

PEGA System Architect

Responsibilities:

• Involved in designing the Technical Design Documents for the Workflow development process and technical specifications.
• Created File Listeners to read the data from the file and to create transactions.
• Created Activities for implementing core Business logic.
• Extensively worked in Integrations, Activities, Flows, Data Tables, Agents, File-Listeners, Declare Rules and Reports.
• Interaction with Users to understand expectations, requirements, and backend issues.
• Created Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB Save, RDB Open, and RDB List etc.
• Creation of Rules for Validation, Integration rules like Connect& Service REST and Connect - SQL.
• Implementation of Declarative expressions, Constraints.
• Implemented Decision tables to set Insurance type and Agencies for work items based on business logics.
• Involved in all phases of the application development.
• Design and development of Harness rules, Layout and Sections.
• Built REST services and used extensively to validate the member enrollments from all Counties in New York City.
• Implemented bar graphs for the Managers& users to check daily/weekly/monthly/yearly Statistics.
• Worked on Get next functionality for the users to pull work items from queues based on user skills.
• Monitoring Alerts and Performance test using PRPC-PAL tool.
• Providing technical assistance to Production Support teams, Applications Delivery teams, Operations teams, and Business Clients to resolve Test and Production issues.

Environment: PRPC 7.2.2, Windows 10, Oracle, Mulesoft, Postman, Kibana, Ultraedit, BizTalk, Version one, Bitbucket.

Confidential, Cherry Hill, NJ

Pega Developer

Responsibilities:

• Involved in designing the Technical Design Documents for the Workflow development process and technical specifications.
• Worked in creating the service package to create loans using the text file and parse the contents of the text file and send an email notification to the user with the summary of loans created.
• Extensively used SOAP UI to map the request and response parameters and analyze the error codes to resolve the issues with MSP service calls.
• Analyzed the log files and find the root cause for crashing the application server.
• Implemented the functionality for user to be able to spend the loans and be able to push the worked cases to a different work basket.
• Also used SLA to route the case to the specified work basket.
• Resolved the node related issues when the agent is called multiple times and analyzed the issue.
• Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.
• Created Activities for implementing core Business logic.
• Worked with the various business teams to gather business requirements, designed prototype of the system and presented to the business users/managers.
• Interaction with Users to understand expectations and requirements.
• Involved in Designing High Level Class structure, Workflows and Rule sets in PRPC.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SOAP and Connect - SQL.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Creation of search reports using List view, Summary view rules of PRPC.
• Involved in all phases of the application development.
• Design and development of Harness rules, Layout and Sections. Performance test using PRPC-PAL tool.
• Used Debugging tools such as Tracer and Clipboard to identify and resolve the issue.

Environment: PEGA PRPC V7.1, Windows 10, SoapUI, SQL Server 2014, XML, HTML, JavaScript, AJAX, Web sphere8.

Confidential

Software Engineer

Responsibilities:

• Started as a junior developer in this project and acquired the project knowledge.
• Worked closely with senior Developers, product owners, system architects, and the QA team to deliver optimal designs and software to meet and exceed expectations.
• Analyzed both use case specifications and business flow diagrams of the application and effectively designed the rules in context to them.
• Designed and implemented complex user interfaces using Harness, Section and HTML stream rules.
• Creation of Data transforms, activities, steps, and methods like property set, page new, calling activities for implementing core business logic.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Created rules for validation, Integration rules like Rule-Connect-SQL using methods like RDB-Save, RDB-Open, RDB-List, creation of work objects and assigning work objects to operators.
• Data-Admin-DB-Name instance was created to connect the external database using the JDBC Connection URL or the JDBC Connection Pool.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard and Tracer.
• Migrated data instances and Rulesets using Product and Patch rules from development to UAT& Production environment when needed.

Environment: Pega PRPC 6.3, IBM Web Sphere6.1, Oracle 10g, JavaScript, HTML, CSS, Quality Center, Windows XP.