SUMMARY

• Over 7+ years of experience in Salesforce CRM Developer, in SFDC Development across various industries and working with Agile Scrum Methodologies, and expert in implementation and end user .
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, the end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.
• Strong Knowledge about Sales cloud, Service cloud, Community Market Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Worked on integrating fax system with Health Cloud's Intelligent Document Automation features by creating and importing documents programmatically.
• Hands on experience on standard and custom fields to some standard Salesforce objects to represent information about individuals in Health Cloud.
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise in developingSalesforceLightning Apps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.
• Worked on the designing of the custom objects, custom fields, role - based page layout, Custom tabs, Custom reports, Custom folders, report extraction to various formats, design of visual force pages, Snapshots and dashboards.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Triggers, Apex Classes, Lightning Components, Lightning Web Components, Visualforce Pages, Page layouts, Templates, Formula Fields, Validation rules, workflow and approvals, AppExchange, Data export and Import wizard, Data Loader.

Custom Integration and management tools: Workflow & Approvals, Field updates, Outbound/Inbound Messages, Reports, Custom Objects, Custom Settings, Custom Labels, and Tabs, Account Management, Contact Management, Pipeline Management, Email Services, Security Controls & Custom Application and Sandbox environment, Lightning Experience, Jenkins

Force.com tools: Apex API, Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector, Workbench and Eclipse IDE with plug-in, Migration tool, Lightning Component Framework, Lightning App Builder.

Relational DB: SOQL, SOSL, SQL, Schema Builder

Operating Systems: MS Windows, Linux, Unix.

Programming Languages: C++, JAVA, HTML5, CSS3, JavaScript, XML

Web Services: REST API & SOAP API

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Created Lightning components, Apps, Pages and Customized Lightning components were built using Java script on client side and Apex on server side.
• Migrated the knowledge articles from Salesforce classic to Lightning and implemented feature topics to share these articles with the customers in the community Initiated the Salesforce Lightning Migration from Classic.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Implemented Single sign-on process with Octa and Salesforce for the internal users to sign-in Worked on Chase API for tokenization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people and Used field level security along with page layouts to manage access to certain fields
• Involved in API/Web Service design and developing technical specifications for theSalesforce.com (SFDC).
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospect.
• Setup, maintained, and optimized Email marketing campaign utilizing Exact Target/Salesforce.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Experience in managing Repositories using Azure Devops and GitHub.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforceObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Packaged and Deployed components from Sandbox to higher environments using CICD Process.
• Customized Page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Worked with Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, App Exchange Package & Custom Application, Sandbox data loading.
• Defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish connectivity among objects.
• Worked with Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications
• Methodology testing package upgrades in sandbox org and deploying in production org.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Packaged and Deployed components from Sandbox to higher environments using CICD Process.

Environment: Salesforce.com, Force.com, Apex, Data Loader, SOQL, SOSL, Communities, CRM, Import Wizard, Aura Framework, Eclipse IDE, Sales Cloud, Service Cloud, GitHub, Controllers, Visual force Pages, GitHub, and Triggers.

Confidential, Louisville, Kentucky

Salesforce Developer

Responsibilities:

• Designed, and developed the new interface for implementing a better solution that replaced the old interface.
• Served as a SFDC liaison between end users and IT. Worked closely with the business and IT teams to understand business strategy and contributed to achieve business goals from assigned applications for SFDC.
• Created Custom objects, validation rules, Custom tabs, Components, Visual force Pages to meet the application requirements.
• Created modularized and Reusable custom components.
• Worked on web services to integrate Salesforce using REST API calls.
• Worked with compatibility in a team to Gather, Analyze, Create technical, functional documents and System design.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Worked on Accounts, Opportunities, Quotes, and Orders and implemented the logic based on the business needs.
• Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, and Sharing settings.
• Created Multiple Sandboxes to migrate all the related Development, Customizations, and Configurations from one system to another system.
• Created Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.
• Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment.
• Migrated Data and associated the relationship for Standard as well as Custom objects using data loader, Import Wizard.
• Used SKUID to create custom components as an extension to Lightning.
• Implemented/Worked on Apps such as Conga Composer, Conga Solutions, and Quote Sync to meet the business requirements.
• Designed and developed Visual force pages and controllers.
• Used Salesforce Lightning Connect Integration with third party tools.
• Used Canvas tools and JavaScript API’s to integrate a third-party application in Salesforce.
• Exposed various applications as a Canvas app and made them available to user as part of their Salesforce experience.
• Served as a marketing product expert and administrator of SFMC processes (manage subscriber-level data).
• Setup, maintained, and optimized Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.

Confidential, Marlborough, MA

Salesforce Developer

Responsibilities:

• Created Custom Objects and fields for transactional and contractual information.
• Used Lightning process builder for visualizing and creating automated business processes. experience of deployments using force.com migrations tools (Force.com IDE, Eclipse, ANT,/Copado
• Effectively monitored tasks, email, meetings, and calls using Opportunity management.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Started using Lightning Experience for new modern user interface.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• For Data Manipulation requirements of the application used SOQL & SOSL using platform database objects.
• Developed custom business logic using Force.com Developer toolkit containing Apex Triggers, Apex Classes, Visual Force Pages.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Customized page layouts for Salesforce standard and custom objects.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in migration of business data to Sales force based on External ID’s using the Apex Data Loader.
• Created Visualforce pages for capturing different customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Data Loader, Apex Classes, Aura Components, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Ant, Custom Reports, Dashboards.

Confidential, Pasadena, CA

Salesforce Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Experience in User acceptance testing
• Worked on mobile application ‘UTI Mobi’ to connect with users for fast and easy service.
• Good Knowledge on GIT technology for data integrity and support the user application
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Worked on building strong communication with the customers using communities and site.com
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database

Environment: SalesforceUnlimited Edition, Apex, Visualforce Pages, JIRA, Eclipse IDE, Workbench, Data Loader, SOAP, WSDL, REST, Process Builder, JIRA, Workflow, Health Cloud.

Confidential

Salesforce Admin

Responsibilities:

• Configuration and administration of Salesforce.com enterprise editions
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked on creating custom Objects and fields.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on creating workflow rules and defined related tasks, email alerts, and field updates.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created complex Triggers to handle bulk data and invoked future methods to support asynchronous execution.
• Created profiles and implemented Object and field level security to hide critical information
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing and code coverage.
• Extensive experience in writing unit test cases and test coverage for all the apex classes designed.
• Organized security and sharing rules at object, field, and record level for different users at different levels of organization.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services.