SUMMARY

• Overall, 7+ years of Experience in Administration, Application Design, Customization, Development, support on Salesforce.com, Force.com platform and Web application using Apex.
• Extensive Experience in Salesforce Administrative skills like Profiles, Creating Roles, Page layouts, Org - Wide default, Sharing rules, Workflows, Approval Workflow, Validation Rules, Reports/Charts and Dashboards.
• Experience with Service Cloud including Service Console, Customer Portal, Case Feed, Knowledge base and Entitlements, Case Management, Escalation rules, auto response rules to help customer support agents.
• Worked on Sales cloud like customizing Opportunity Management and Service cloud activities and Marketing Cloud such as customizing campaigns.
• Used Salesforce Lightning Components for building customized components replacing the existing ones using JavaScript on the client side and Apex on the server side.
• Developed apex batch, schedule classes by implementing Batchable and Schedulable interfaces for processing periodic data updates, sending email alerts based on user criteria.
• Proficient in data migration and integration using tools like Data Loader, Workbench and Force.com migration tool on demand for day-to-day data management activities and migration of external data from legacy systems into salesforce.
• Used Aura framework, by adding Aura attributes and Aura Handlers for Events to focus on logic Developed Lightning Apps using Lightning Design System for Salesforce1.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, JavaScript, and other technologies.
• Expertise in salesforce Web Services APIs like REST, SOAP and BULK with the support of both XML and JSON used in Web apps, Built UI for Chatter, communities, or recommendations, used Chatter REST API; Bulk API, which is based on REST principles and optimized for large sets of data; SOAP API to integrate Salesforce with ERP and Finance system.
• Experience in JIRA for ticketing and as well as defect tracking system and configure various workflows, customizations and plug-ins for JIRA bug/issue tracker, integrated Jenkins with JIRA, GitHub, Maven.
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
• Extensively worked on Jenkins by configuring, maintaining the purpose of Continuous Integration (CI), End-to-End automation for all build and deployments implementing CI/CD for database using Jenkins.
• Involved in a cloud-based release management suite for applications on force.com platform using AutoRABIT and enabling automated metadata deployment, advanced data loading, version control, even automated source control, sandbox management and multiple end-to-end release management.
• Experience in all phases of the Software development life cycle (SDLC) with focus on the build and release of quality software and good at Waterfall model, Agile Methodology.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and interpersonal skills.

TECHNICAL SKILLS

Salesforce.com: Sales Cloud, Service Cloud, Community Cloud, Lightning Web Components, Lightning Design System, Aura Components, Apex, Visualforce, Einstein Analytics, SOQL, SOSL, Triggers, Process Builders, Workflows, Visual Flow, Custom Objects, Custom Settings, Email Templates, Validation Rules, Field service Lightning, Integration, Custom Visualforce Pages, MuleSoft, SalesforceDX

Lightning Platform APIs: REST API, SOAP API, Metadata API, Bulk API, Streaming API, Tooling API

Salesforce Tools: Developer Console, Visual Studio code, Data loader, Workbench, Force.com Platform (Sandbox and Production), ANT Migration Tool, Data import Wizard, Change Sets, Jenkins Plugin-Migration Assistant, Maven

Programming Languages: C, JAVA, APEX, Python

Data Visualization Tools: Tableau

Web Technologies: HTML, CSS, XML, jQuery, JavaScript, PHP

Database Technologies: PL/SQL, MS SQL Server, MySQL, Oracle

Operating Systems: Windows, Linux, MacOS

Version Control & Management: GitHub, Jenkins, Bitbucket, Copado, AutoRABIT, SalesforceDX

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Wisconsin

Responsibilities:

• Designed, developed, and deployed Apex Classes, Controller Extension and Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Customized Service Cloud Consoleby embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Creating a batch Apex class which copies the bulk records from history tables of each detail object inserts them into the Global History object.
• Developed the application with Lightning Design System which helps to create responsive apps using Lightning Components and Lightning App Builder quickly and easily.
• Also Implemented Community cloud functionalities by assisting in deployment and management of
• Customer Self-service community portal to help in building up deeper relationships with customers.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environmentwith Apex programming language at backend and Visual Force pages as user interface.
• Responsible for the data in JIRA, manipulating this data in excel using macros to make them salesforcedata load compatible, used to load stories into Copado to track components related to each user story.
• Triggered interface events by user interactions, which includes Lightning Component Framework and involved in building Lightning Components using the Aura framework.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual force pages to suit to the needs of the application.
• Implemented security and sharing rules at object, field level, and record level for different users at different levels of organization. Reviewed user profiles, roles hierarchies, and configured the permissions based on the organizational hierarchy.
• Design and developed CTI Integration functionality that routes the calls to salesforce by creating cases and implemented the security module framework that provides an extra layer of security to all the incoming calls.
• Used Data loader for insert, update and bulk import or export of data from Salesforce.com. Extract, and load data from comma separated values (CSV) files.
• Worked with outbound messages, SOAP and REST APIs for integration clients Salesforce instance with Datawarehouse and Salesforce environments via the MuleSoft cloud hub.
• Integrated ERP systems with Informatica Cloud to get the live data to different sObjects making salesforce in single source of truth.
• Gathered business requirements, designed, and implemented business process for Salesforce.com, especially in marketing, campaigns, opportunities, and lead generation.
• Involved in an Integration project to migrate data from Siebel CRM to Salesforce using MuleSoft Cloud Hub and data loader also used MuleSoft Anypoint Connector to integrate MS SQL Server Database with Salesforce.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Responsible for Continuous Integration (CI) and Continuous Delivery (CD) process implementation using Jenkins along with Shell Scripts to automate routine Jobs and pull the code from the GIT repository usingGIT plugin and build it using Ant.
• Migrated and deployment of code from one environment to other using AutoRABIT tool, Force.com IDE deployment wizard, and Workbench Deployment Wizard also have hands on experience in ANT Migration.
• Works on technology team Scrum in an Agile Methodology, participated in agile meetings, SprintPlanning, Retrospective, Scrum calls.

Environment: Agile, Salesforce.com platform, Apex language, Lightning framework, Visualforce Pages, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, SOAP, REST API, Jenkins, GIT.

Salesforce Developer/Administrator

Confidential, Trenton, NJ

Responsibilities:

• Used Force.com developer toolkit including Apex classes, Apex triggers, and Visualforce pages todevelop custom business logic.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rulesand Auto Response Rules related to Lead Management module in Sales Cloud.
• Hands-on experience on Service Cloud to handle Case Management, Email-to-Case routing, sharingsettings in queue-based model designed cloud console to enhance productivity with dashboard like interface.
• Used Community cloud to facilitates building branded online customer communities and providingchannels for support & feedback.
• Involved in designing custom formula fields, field dependencies, and Validation rules, approvalprocess for automated alerts, field updates, and email generation as per the application requirement.
• Involved in Field Service Lightning to connect with Dispatchers, mobile employees on one platform todeliver support by automated scheduling based on skills, availability, location to optimize on-site service.
• Built reusable UI Components and pages with the lightning component framework, Designed,
• Developed, test, deployed custom salesforce applications using Apex Classes, Controller Classes, andMethods for functional needs in the application compatible with lightning.
• Worked on increasing the leads & sales with Pardot email drip programs and involved in ReleaseManagement support for processing configuration and custom code changes.
• Managed Pardot for daily production and deployment of mass marketing emails, ensuring that theseemails also report metrics back to salesforce.
• Involved in federation Single Sign-on between third party vendors making both inbound andutbound calls security exchanging the attributes in SAML.
• Involved in an initiative to integrate SalesforceDX into Jenkins Framework to automate testing of
• Salesforce applications against Scratch Orgs.
• Implemented Test classes to support Code Coverage for deployment to production created the workflows for automated Lead Routing, Lead Escalation.
• Created Web Services and callouts using both SOAP and REST API for extracting the data from legacy systems to display in the pages of Salesforce.com.
• Worked on SOQL, SOSL query language necessary for the application in Apex classes and triggers and involved in designing approval process, creating visual workflows to automate field updates and new record creation.
• Hands-on experience in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Designed various Webpages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Tested apps by appending multiple components to a Lightning Application thereby deployed
• Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers to help in search engine optimism time.
• Involved in QA/UAT with the cross-functional business teams to ensure the Salesforce CPQ was aligned with the vision of the business teams including Pricing, Product and Quoting.
• Implemented JIRA to track all issues pertaining to the software development lifecycle & integrated
• JIRA with repositories of GIT to track all code changes.

Environment: Agile, Salesforce Lightning, Service Cloud,SalesCloud, Apex, Visual Force (PagesComponent & Controllers), JavaScript, XML, HTML5, CSS3, Workflow & Approvals, Reports, Custom

Salesforce Developer/Administrator

Confidential, San Jose, CA

Responsibilities:

• Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, Apex triggers and Web Services API.
• Provided support for Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows, and approvals.
• Using Tableau, Blended the data from multiple databases into one report by selecting primary keys from each database for data validation.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Conga Composer for documentation, presentations and reports using data from differentbjects.
• Used various Visualforce components using Action Function, Page Block, Input Field, Action Support,
• Data Table, Data list, Command Link, Command Button etc.
• Worked on Triggers like sending emails to the portal users whenever they update their accountinformation comparing their new information with their old information.
• Using Congo, Scheduled and batch the data with workflow rules with different reports like summary and tabular.
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth authentication and connected app. Involved in data cleanup and mapping in data migration project.
• Developed story telling dashboards in Tableau Desktop and published them on to Tableau Server which allowed end users to understand the data with the usage of quick filters for on demand needed information.
• Implemented case management automation to track and solve customer’s issues and implemented Email-to-case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked with setting up of Continuous Integration processes with build, release, and test. Utilized internal tools and Jenkins tools to perform and implement Continuous Integration processes.
• Migration of the Source Code from Apache Subversion (SVN) to GIT-HUB, and the migration from GIT-HUB to BIT Bucket.Responsible for design and maintenance of the GIT Repositories, views, and the access control strategies Used sub modules in GIT and trained the new users on working with sub modules in GIT.

Environment: Salesforce.com platform, Visual force (Pages, Component & Controllers), Apex, Triggers, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP

Salesforce Administrator

Confidential

Responsibilities:

• Involved in gathering business requirements from sales/marketing team, business analysts and performed detailed analysis of business and technical requirements.
• Worked on Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and configured Field Level Security for different profiles.
• Developed and configured Custom Reports and Report Folders for different user groups and configured the Analytic Snapshots for the sales performance and lead generation statistics.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created email to cases for multiple teams and departments with the purpose to automate the support process to efficiently communicate with our customers.
• Configured Custom Objects, Entity-Relationship data model, Formula Fields, Validation Rules, Assignment Rules, Workflow rules, List Views, Auto-Response Rules, Page Layouts.
• Extensively worked with Data loader and Bulk API to import or export the data from Salesforce.com objects in large volume.
• Designed various web/landing pages to provide registration for various content downloads and event attendance through Marketo.
• Established new best practices in building marketing programs (email, trigger) within Marketo, with consistent naming conventions and type of assets used.
• Involved with the implementation of Jira as a defect tracking system, as well as the configuration of numerous workflows, customizations, and plug-ins for the Jira bug/issue tracker.
• Using Jenkins with Maven and Tomcat repository to set up continuous integration and formal fields.

Environment: Salesforce.com, Apex, Visualforce Pages, Data Loader, Bulk API, Marketo, XML, CSS, Workflow & Approvals, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Email Services, Jenkins, Maven, Jira

Java Developer

Confidential

Responsibilities:

• Involved in design, development, Object Oriented Analysis and testing the application.
• Developed the applications following Agile Scrum, participated in daily stand-ups, Kickoffs and used JIRA for project management.
• Worked on Creation and maintenance of data using Oracle database. JDBC for database connectivity with Oracle. The request and response from the client are controlled using Session Tracking in JSP.
• Extensively worked on core java concepts like Multi-threading, Exception handling, IO Handling and Collections Framework.
• Worked with Hibernate for integrating legacy databases, writing custom CRUD statements, integrating stored procedures using SQL.
• Front end development using HTML, Java Script, and CSS.
• Used J2EE technologies like JSP, EJB and JDBC to develop business modules in the applications.
• Developed web Servlets using JSP, JDBC for processing the data on the server.
• Worked with core java by resolved data, application and connectivity issues related to java program functionality.
• Implemented Form classes, Action classes for the entire application domain module using Struts framework.
• Used JDBC for communicating with MySQL database. Created& implemented SQL queries, Stored Procedures, triggers for retrieving the data from database.
• Analyzed Use Case Diagrams and created various UML Diagrams such as class and sequence diagrams.
• Involved in configuration management setup using CVS repository and build management using ANT.
• Performed unit testing using Junit, system testing and integration testing.
• Configured secure HTTP for SVN source control, back-end communication with SQL Database and manage user access to SVN repositories. Build and Release software baselines, code merges, branch and label creation in Subversion and GIT, worked as migration lead to perform migration from Subversion to Git via Bit Bucket.

Environment: HTML, CSS, Java Script, XML, Core Java, EJB, Struts, Servlets, JDK, JDBC, MYSQL, Stored Procedures, PL/SQL, Triggers, Linux, SOAP, JBoss, Junit, Git, Bit Bucket, Sub Version and Eclipse.