SUMMARY

• Overall, 15+ years IT industry exp and 6 years of experience with Salesforce Sales and Service Cloud customizations in line with business, functional and performance requirements.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Good development experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers).
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Actions and Approval Workflow.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal and customer portal.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experience inmigrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand and Cast Iron.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Batch Apex, Apex Web Service, Partner WSDL & Enterprise WSDL, web Services API and custom user interfaces using HTML.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Salesforce Lightning

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, Java, SOQL, SOSL, EJB

Web Technologies: HTML, XML, CSS, JavaScript JSP, WSDL.

Database: Oracle, SQL Database.

IDE: Eclipse, Visual Studio.

Platform: Windows, Linux.

PROFESSIONAL EXPERIENCE

Confidential, GA

Salesforce Administrator Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on CRM Platform environment of SFDC Sales Cloud and Service Cloud modules.
• Developed APEX triggers, Apex classes for various functional needs in the application.
• Implemented Apex classes & Triggers as per the needs of the application.
• Created Batch Apex classes and scheduled Batch jobs.
• Developed APEX Classes and Triggers to calculate the compensations and incentives for client's suppliers and employees Confidential various levels of hierarchy.
• Created Server APEX Controller for Salesforce Lightning. Added Lightning Component to Lighting Pages and Record Pages.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Used SOQL& SOSL for data manipulation needs of the application using platform database objects.
• Worked with various Salesforce.com standard objects like Users, Contacts, Case, Account and Opportunity.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Page layouts, search layouts to organize fields, custom links, related lists, and other components.
• Implemented Email-to-Case, Web-to-Case and Page Layouts for manual case entry for entering customer's cases in Cases Tab.
• Created users, hierarchical roles, profiles, security controls and new fields as required.
• Deployed the Custom objects, Custom tabs, validation rules, and Workflow Rules and Page layouts to suit to the needs of the application.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Provided Data Reports and Dashboards to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Interacted with client and produced all the reporting needed on a daily, weekly and monthly basis.

Environment: Salesforce, APEX, Triggers, Salesfore Lightning, APEX Controllers, Visualforce Pages, HTML, CSS, JavaScript, Custom Objects, Reports, Workflow Rules, Emails, Data Loader, Dashboards, Web-Service API, Sales Cloud, Service Cloud, Eclipse, Force.com, Windows.

Confidential, IA

Salesforce Administrator Developer

Responsibilities:

• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Designed, and developed ApexClasses, Controller Classes, extensions and ApexTriggers for various functional needs in the application.
• Developed and Customized User interface in Salesforce.com using Visualforce,Apexcontrollers andForce.com IDE.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Designed and build custom applications usingForce.com and Visualforce.com.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language Confidential backend and Visualforce pages as user interface.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud & App-exchange applications.
• Worked on Eclipse IDE withForce.com Plug-in for writing business logic inApexprogramming language.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Involved indatamapping andmigrationof data from legacy systems to Salesforce.com Objects and fields.Work on complexdata migration projects usingData Loader tool.
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and Triggers.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Salesforce Lightning, Apex (Classes, Controllers, Triggers), Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Dash Boards, Data Loader, Custom Objects, Tabs, Accounts, Leads Emails, Eclipse IDE and Windows.

Confidential, Austin, TX

Salesforce Administrator Developer

Responsibilities:

• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Designed, developed and deployedApexClasses, Apex Controller and Extension Classes to support Visualforce pages development, Test Classes for Unit testing andApexTriggers for various functional needs in the application.
• Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application.
• Designed and developed Triggers,apexclasses and Test classes for the integration module specific to business requirement.
• Developed complex reports anddashboardsusing HTML, PDF, Apex, Visualforce page and mail merge.
• Created Custom Objects, defined lookup and master-detail relationships on the objects, and created junction objects to establish many-to-many relationship among objects.
• Involved in Migrating data from legacy systems usingApexData Loader.
• Developed Apex classes and triggers on Force.com. Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Integrated Salesforce with legacy systems usingApex Web services and outbound messaging.
• Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data inSFDCwith the extensive usage of Web services API.
• Actively involved in design and development of customSalesforce CRMsolution to service.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Worked on integrating REST API using callouts framework inSFDC.
• Usedagilemethodology of daily stand ups, story pointing, and sprint planning.

Environment: Salesforce.com, Apex Classes, Apex Controllers, Apex Triggers, Visualforce Pages, Force.com, Lightning, SOSL, SOQL, Eclipse IDE, Service Cloud, Sales Cloud, Cast Iron, Data Migration, Data Loader, Roles, Pick Lists, Workflows, Emails, agile and Windows.

Confidential, Long Beach, CA

Salesforce Administrator Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed dynamic Salesforce.com Visualforce pages using APEX and AJAX tool kit.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed and developed Service cloud and integration
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Migrated data from external resources and performed insert, delete, upsert, export operations on millions of records using Apex Data Loader.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a Sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com, APEX, Service Cloud, Visualforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Service

Confidential, GA

Oracle SOA Developer

Responsibilities:

• Involved in building Workflow Orchestration using ActiveVos and Camunda tools.
• Implemented SOA and created BPELS to support the requirements.
• Worked in SAREA EVC(Camunda), EVC, EVC Activation, LAG (ActiveVos) workdflows.
• Worked on creating new XSD’s and involved in discussions with other teams to create generic XSD’s
• Executed Database Queries.
• Involved in building Workflow Orchestration using ActiveVos and Camunda tools.
• Created complex CAMUNDA workflows to trigger REST APIs and validate responses in automation process
• Created CAMUNDA workflows to automate the complex manual process to deal with cloud resources.
• Designed and implemented CAMUNDA workflows to automate Confidential communication process for resource maintenance in cloud environment.
• Implementing tool to migrate CAMUNDA BPMN processes from one version to other version.
• Followed Agile Work Model, Design and Development of User Stories for each Iterations.
• Worked over the Visio for designing the diagrams and Usecases.
• Worked on making use of ActiveVOS for developing the integration of interfaces using BPEL
• Responsible for making use of ActiveVOS BPEL Process Manager for building the BPEL Process.
• Developed the Web Services (WSDL, SOAP)
• Used ESB (Enterprise Service Bus) for transforming the messages.
• Involved in using the various adapter services like AQAdapter. FileAdapter etc.
• Using the HTTP Post for communication in BPEL Process.
• Responsible for participation in UnitTesting, SystemTesting, AdvancedIntegration testing and Business users testing.
• Participated in troubleshooting BPEL Workflows.
• Responsible for managing the WS-Security for intersite communication.
• Involved in using the SVN source control for the application.
• Responsible for working as an integration development with BPEL.
• Worked over the Visio for designing the diagrams and Usecases.
• Worked on making use of ActiveVOS for developing the integration of interfaces using BPEL
• Responsible for making use of ActiveVOS BPEL Process Manager for building the BPEL Process

Environment: ANT, SVN, BPEL, AcitveVos, XML, XSLT, XSL, Java 1.8, CAMUNDA BPMN 2.0, CAMUNDA Modeler, XSD, SOAP, Spring Boot 1.5.7, XPATH, WSDL, Weblogic Server10.

Confidential, Hartford, CT

Oracle SOA Developer

Responsibilities:

• Going through the Use Cases for designing the class diagrams and sequential diagrams.
• Study and analysis of business and functional requirements.
• Worked with business users to prototype the work.
• Responsible for the coding and developing the applications Administrative Module and EndUser Module.
• Responsible for client-side validations using the JavaScript technology.
• Responsible for developing the dynamic templates using Jsp.
• Responsible for developing the validations in the application using struts-validator framework.
• Responsible for coding the properties files which control the flow of HelpNow Operations.
• These files must be configured to customize the application for each account.
• Implemented and designed the Data access layer of the system by using JDBC
• Made use of AQT tool for the database statements execution, updating of data, to view data etc.
• Extensively worked on writing the stored procedures for retrieving the data.
• Developed a batch file for registering n-no of users in the application.
• Involved in preparing and running ANT Scripts to generate java classes.
• Used Log4J for logging purposes
• Responsible for using the CVS tool for maintaining the versioning of the files.
• Preparing test plans for verifying the NLS characters usage in the project.

Environment: ANT, SVN, BPEL, XML, XSLT, XSL, XSD, SOAP, XPATH, WSDL, SOA 10g