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Senior Servicenow Developer Resume

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FL

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TECHNICAL SKILLS

Bilingual: English, Spanish, Proficient in French, Conversant in Mandarin Chinese

Proficient with: MS Office, Access and Adobe Creative Cloud

Windows: MacOS and Linux literate

JavaScript: (Angular, Node, Vue), HTML5/CSS, XML, XAML, PHP, C++, C#, Swift, VB, SQL, Ruby, Python, Java, Flutter/Dart, ActionScript, BI and Telnet coding and programming experience

Certifications: MCITP, 2009; MCPD, 2008; MTA, 2016; ServiceNow System Administrator, 2017

PROFESSIONAL EXPERIENCE

Confidential, FL

Senior ServiceNow Developer

Responsibilities:

  • Serve as senior development and technical resource on ServiceNow implementations
  • Develop, design, configure and deploy new application modules, workflows, catalog requests, scripts, user interfaces and other components of the ServiceNow platform
  • Create and manage Web service integrations using SOAP and REST
  • Combine business knowledge and analysis with programming skills to develop applications that meet specific business needs
Confidential, FL

Technical Consultant

Responsibilities:

  • Serve as primary technical resource on ITSM, ITBM and PPM implementations
  • Develop, configure and improve core and custom requirements for clients
  • Work directly with clients through workshops, development, UAT, and deployment
  • Provide platform expertise and knowledge for efficient customizations
  • Develop ServiceNow applications and integrations with SharePoint

Confidential, FL

Systems Administrator

Responsibilities:

  • General support, administration and maintenance of ServiceNow instances
  • Develop, configure and improve core, ITSM, ITBM and custom applications
  • Work directly with end users to resolve support issues within ServiceNow
  • Monitor health, usage and overall compliance of ServiceNow and its applications
  • Develop systems integrations and process automation
  • Create and configure Business Rules, Script Includes, UI Macros, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
  • Coordinate application and platform upgrades
  • Load, manipulate and maintain data between ServiceNow and other systems
  • Create ServiceNow reports and dashboards

Confidential

Programmer

Responsibilities:

  • Design and deliver requested reports queried on BI SQL Databases through PowerBI
  • Manage Database tables and views using SQL Server
  • Code SProcs and Queries through BI and SSIS
  • Code and run reports through Report Retrieval Systems, ROSCOE, Culprits, and SSRS
  • Maintain and develop for Advancement’s CMS (NetCommunity) and SharePoint sites
  • Develop applications and websites for mobile including SharePoint development

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