Business Process Analyst Resume Syracuse, New York - Hire IT People

TECHNICAL SKILLS

Programming languages: R, SQL, HTML, CSS, JavaScript, Perl, Unix, MATLAB, C++, Java

Other tools: Other tools MS Access, MS Visio, MS Project, MS Excel, Google Analytics, Tableau, Adobe Photoshop

PROFESSIONAL EXPERIENCE

Business Process Analyst

Confidential

Responsibilities:

Highlighted project need and objectives by developing a business case report after examination of business problems
Defined scope, challenges and resource requirements for the project lifecycle by developing a project charter
Allocated time and resources for different project phases by creating Work Breakdown Structure (WBS) using MS Project
Streamlined business processes and eradicated human errors by interviewing involved staff and creating process flow diagrams
Proposed recommendations for improvement in adjunct faculty hiring and course scheduling processes using gap analysis

Data Analyst Intern

Confidential, Syracuse, New York

Responsibilities:

Maximized research output by developing a project plan to acquire brain data from human subjects using an fNIRS device
Visualized the data using R to depict emotional states and workload in the brain during different corporate tasks and activities
Enhanced efficiency in data analysis application by redeveloping MATLAB code to remove redundant procedures
Streamlined data collection methods by resolving technical issues in the functionalities of the fNIRS device

SAP Security & GRC Consultant

Confidential

Responsibilities:

Administered ERP implementation and authorized clients through account creation, role creation and role assignment
Resolved business - critical incidents through client meetings, authorizations analysis and background system traces
Eradicated system overload through IT Audit and mass clean-up of unused and redundant user authorizations
Educated project team of new service requests by preparing and presenting Standard Operating Procedures (SOP)
Trained new recruits on service-level agreements (SLAs), incident management and client handling guidelines
Maintained good customer relationships by handling client queries and escalations as a point of contact