Servicenow Developer Resume
Atlanta, GA
SUMMARY
- 6+ Years of experience in software analysis, design, development and test experience which includes 5 years of development experience with Remedy ARS 5.x/6.x/7.x/7.6.04x/8.1x.
- 4+ years of experience in ServiceNow platform as both Developer and Administrator.
- Experience in working with Helsinki, Geneva, Dublin, Eureka and Fuji versions of ServiceNow.
- Experience in migrating or upgrading from one version to another for multiple instances.
- Experience in Installation and configuration of different modules of Service - Now Configured Applications using Service-Now tool used in ITIL Management.
- Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
- In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
- ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.
- Hands experience on Business rules, Client scripts, Schedule jobs, UI Action, UI Policies.
- Experience in working on Java, HTML, JavaScript, XML, and CSS.
- Experience in working in operating systems like UNIX, Windows.
- Conversant with the complete Software Development Life Cycle (SDLC) of applications and conformed to quality procedures and standards.
- Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.
- Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications.
- Analyzed and studies request processes and future automated processes.
- Integrated tools with ServiceNow applications utilizing mid server and email technologies.
- Excellent trouble-shooting capabilities and have good bug-fixing skills.
- Installed, configured and evaluated new and latest HP versions.
- Attention to detail and complex problem solving abilities from operational and technical perspective.
- Provided technical advisory services for multiple options and risks.
- Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.
TECHNICAL SKILLS
Programming Languages: C/C++, JavaScript, XML, Ajax, HTML, CSS
Operating Systems: Windows-98/NT/2000
Application Tools: Service-Now, Jira, Rally, SharePoint
Networking: LDAP, SSO, ITIL, Web Services
PROFESSIONAL EXPERIENCE
Confidential, Atlanta, GA
ServiceNow Developer
Responsibilities:
- Developed Service Catalog items based on the requirement.
- Developed workflow customizations, and performed quality assurance testing and user acceptance testing.
- Maintained the Configuration Items and modified the forms and form Sections.
- Experience in Web Services, Rest, SOAP, WSDL.
- Developed reports as per requirements from management.
- Defined and configured DISCOVERY schedules, worked on DISCOVERY, set up mid servers and Check for the connectivity.
- Working with Discovery tools to discover and Import Configuration items into Remedy CMDB.
- Worked on Discovery tool and set up mid servers and check for the connectivity, expertise in troubleshootingDiscovery tool.
- Worked on various modules of ServiceNow like Incident management, Change management and Problem management, Service Catalog, User Administration and Reporting.
- Manages users, groups and roles.
- Experience in working with UAT tool for testing the developed application.
- Built integrations between existing Retail toolsets and ServiceNow to drive efficiency for the Service Desk, Retail, and Deployment teams
- Worked on Email Notification, Reports and Database views.
- Manages data with Tables, the CMDB, Import Sets, and Update Sets.
- Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and businessusers.
- Worked on CMDB, Asset management and Software Asset management.
- Performed Data migration to import data from other applications and external databases, and SCCM.
- Worked on end to end implementation of various third party monitoring tool Integrations, Supported the team with the work flow of the integrations.
- Designed and delivered technical methodologies around the Service-Now platform.
- Worked with clients to assess current state processes and tools, defined Service-Now requirements and developed and configured the Service-Now platform.
- Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.
- Implemented Project Portfolio Management.
- Performs migration activities (Dev to Stage, Stage to Prod).
Environment: SERVICE-NOW (Dublin, Fuji, Helsinki), JavaScript, Java, Html, CSS, Glide Script, Web Services.
Confidential, Stamford, CT
ServiceNow Developer
Responsibilities:
- Worked on AWS Cloud Watch integration with ServiceNow. It is created an incident in ServiceNow.
- Hands Experience on monitoring tool with ServiceNow integration.
- Manages data with Tables, the CMDB, Import Sets, and Update Sets.
- Worked on PagerDuty integration.
- PagerDutyprovides alerting, on-call scheduling, escalation policies and incident tracking to increase uptime of our apps, servers, websites and databases.
- Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Develop and manage application code, user interface, and third-party integration components
- Design and Configuration of workflows to meet specific business needs to support ITIL and business processes.
- Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
- Setup MID Server used by Discovery and troubleshooting problems with the tool configurations. Worked on Configuring rules, monitors and management packs in SCOM.
- Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
- Worked on integration using SOAP / WSDL / RESTFUL.
- Performs core configuration tasks including system policies, business rules and client scripts.
- Strong knowledge of the server side scripting Business rules and Script Includes.
- Worked on Inbound Email actions.
- Worked on Email Notification, Email Templates and Email scripts.
- On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.
Environment: SERVICE-NOW (Eureka, Dublin), Java Script, HTML, CMDB, CSS, Jelly etc.
Confidential
ServiceNow Administrator
Responsibilities:
- Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
- Suggested and advised clients to tactfully alter workflow of application to increase the efficiency and ease of use.
- Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX.
- Extensively used JavaScript for client side validations.
- Experience with input validation using JavaScript.
- Worked on design of interfaces using web services of external applications.
- Developed application based on SDLC Software Development Life Cycle.
- Created user-friendly GUI interface and Web pages using HTML, JSP.
- Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.
- Designed intuitive responsive web pages using the concept of negative margins and percentages.
- Experience with UI designing for open source CMSs like word press, magneto, joomla etc.
- Designed cross browser compatible web pages.
- Redesigned several web pages with better interface and features.
Environment: Remedy ARS 5.x, 6.x,7.x, ITSM 6.x/7, Change Management & Help Desk, Oracle 9.2.04, Solaris 2.9, Migrator 7.x. and Crystal Reports 10 SRM 2.2, SLM 7.x, APIs, C#, Windows 2000/XP, Oracle 10g.
Confidential
HP Service manager coordinator
Responsibilities:
- Work with Human Resources leadership on the formulation and establishment of corporate - wide HRIS data standards and processes.
- Ensure the communication of these standards and the appropriate training/education of both corporate and field HRIS staff.
- Researches, analyzes and recommends appropriate hardware and software.
- Manage the interface process between the company and third-party vendors ensuring the accuracy of the information
- Responsible for the day-to-day operations of the corporate HRIS team including data input and reporting.
- Responsible for providing consultation to property HRIS teams
- Manages payroll department activities to ensure the accurate and timely preparation and distribution of the organization's payroll.
- Ensures appropriate withholding of federal, state, and local taxes; Social Security; employee benefits contributions; etc.
- Ensures the accurate and timely preparation and filing of all legally required reports.
- Acts as liaison in the resolution of payroll problems/errors.
- Develops and implements approved changes to methods or procedures to improve the efficiency of the payroll function.
- Manages the integration of present Human Resources office procedures into electronic data processing systems
Environment: HP Service manager, excel, MS office.