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Servicenow Developer Resume

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Atlanta, GA

SUMMARY

  • 6+ Years of experience in software analysis, design, development and test experience which includes 5 years of development experience with Remedy ARS 5.x/6.x/7.x/7.6.04x/8.1x.
  • 4+ years of experience in ServiceNow platform as both Developer and Administrator.
  • Experience in working with Helsinki, Geneva, Dublin, Eureka and Fuji versions of ServiceNow.
  • Experience in migrating or upgrading from one version to another for multiple instances.
  • Experience in Installation and configuration of different modules of Service - Now Configured Applications using Service-Now tool used in ITIL Management.
  • Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
  • In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
  • ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.
  • Hands experience on Business rules, Client scripts, Schedule jobs, UI Action, UI Policies.
  • Experience in working on Java, HTML, JavaScript, XML, and CSS.
  • Experience in working in operating systems like UNIX, Windows.
  • Conversant with the complete Software Development Life Cycle (SDLC) of applications and conformed to quality procedures and standards.
  • Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.
  • Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications.
  • Analyzed and studies request processes and future automated processes.
  • Integrated tools with ServiceNow applications utilizing mid server and email technologies.
  • Excellent trouble-shooting capabilities and have good bug-fixing skills.
  • Installed, configured and evaluated new and latest HP versions.
  • Attention to detail and complex problem solving abilities from operational and technical perspective.
  • Provided technical advisory services for multiple options and risks.
  • Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.

TECHNICAL SKILLS

Programming Languages: C/C++, JavaScript, XML, Ajax, HTML, CSS

Operating Systems: Windows-98/NT/2000

Application Tools: Service-Now, Jira, Rally, SharePoint

Networking: LDAP, SSO, ITIL, Web Services

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

  • Developed Service Catalog items based on the requirement.
  • Developed workflow customizations, and performed quality assurance testing and user acceptance testing.
  • Maintained the Configuration Items and modified the forms and form Sections.
  • Experience in Web Services, Rest, SOAP, WSDL.
  • Developed reports as per requirements from management.
  • Defined and configured DISCOVERY schedules, worked on DISCOVERY, set up mid servers and Check for the connectivity.
  • Working with Discovery tools to discover and Import Configuration items into Remedy CMDB.
  • Worked on Discovery tool and set up mid servers and check for the connectivity, expertise in troubleshootingDiscovery tool.
  • Worked on various modules of ServiceNow like Incident management, Change management and Problem management, Service Catalog, User Administration and Reporting.
  • Manages users, groups and roles.
  • Experience in working with UAT tool for testing the developed application.
  • Built integrations between existing Retail toolsets and ServiceNow to drive efficiency for the Service Desk, Retail, and Deployment teams
  • Worked on Email Notification, Reports and Database views.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets.
  • Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and businessusers.
  • Worked on CMDB, Asset management and Software Asset management.
  • Performed Data migration to import data from other applications and external databases, and SCCM.
  • Worked on end to end implementation of various third party monitoring tool Integrations, Supported the team with the work flow of the integrations.
  • Designed and delivered technical methodologies around the Service-Now platform.
  • Worked with clients to assess current state processes and tools, defined Service-Now requirements and developed and configured the Service-Now platform.
  • Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.
  • Implemented Project Portfolio Management.
  • Performs migration activities (Dev to Stage, Stage to Prod).

Environment: SERVICE-NOW (Dublin, Fuji, Helsinki), JavaScript, Java, Html, CSS, Glide Script, Web Services.

Confidential, Stamford, CT

ServiceNow Developer

Responsibilities:

  • Worked on AWS Cloud Watch integration with ServiceNow. It is created an incident in ServiceNow.
  • Hands Experience on monitoring tool with ServiceNow integration.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets.
  • Worked on PagerDuty integration.
  • PagerDutyprovides alerting, on-call scheduling, escalation policies and incident tracking to increase uptime of our apps, servers, websites and databases.
  • Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
  • Develop and manage application code, user interface, and third-party integration components
  • Design and Configuration of workflows to meet specific business needs to support ITIL and business processes.
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Setup MID Server used by Discovery and troubleshooting problems with the tool configurations. Worked on Configuring rules, monitors and management packs in SCOM.
  • Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
  • Worked on integration using SOAP / WSDL / RESTFUL.
  • Performs core configuration tasks including system policies, business rules and client scripts.
  • Strong knowledge of the server side scripting Business rules and Script Includes.
  • Worked on Inbound Email actions.
  • Worked on Email Notification, Email Templates and Email scripts.
  • On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.

Environment: SERVICE-NOW (Eureka, Dublin), Java Script, HTML, CMDB, CSS, Jelly etc.

Confidential

ServiceNow Administrator

Responsibilities:

  • Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
  • Suggested and advised clients to tactfully alter workflow of application to increase the efficiency and ease of use.
  • Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX.
  • Extensively used JavaScript for client side validations.
  • Experience with input validation using JavaScript.
  • Worked on design of interfaces using web services of external applications.
  • Developed application based on SDLC Software Development Life Cycle.
  • Created user-friendly GUI interface and Web pages using HTML, JSP.
  • Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.
  • Designed intuitive responsive web pages using the concept of negative margins and percentages.
  • Experience with UI designing for open source CMSs like word press, magneto, joomla etc.
  • Designed cross browser compatible web pages.
  • Redesigned several web pages with better interface and features.

Environment: Remedy ARS 5.x, 6.x,7.x, ITSM 6.x/7, Change Management & Help Desk, Oracle 9.2.04, Solaris 2.9, Migrator 7.x. and Crystal Reports 10 SRM 2.2, SLM 7.x, APIs, C#, Windows 2000/XP, Oracle 10g.

Confidential

HP Service manager coordinator

Responsibilities:

  • Work with Human Resources leadership on the formulation and establishment of corporate - wide HRIS data standards and processes.
  • Ensure the communication of these standards and the appropriate training/education of both corporate and field HRIS staff.
  • Researches, analyzes and recommends appropriate hardware and software.
  • Manage the interface process between the company and third-party vendors ensuring the accuracy of the information
  • Responsible for the day-to-day operations of the corporate HRIS team including data input and reporting.
  • Responsible for providing consultation to property HRIS teams
  • Manages payroll department activities to ensure the accurate and timely preparation and distribution of the organization's payroll.
  • Ensures appropriate withholding of federal, state, and local taxes; Social Security; employee benefits contributions; etc.
  • Ensures the accurate and timely preparation and filing of all legally required reports.
  • Acts as liaison in the resolution of payroll problems/errors.
  • Develops and implements approved changes to methods or procedures to improve the efficiency of the payroll function.
  • Manages the integration of present Human Resources office procedures into electronic data processing systems

Environment: HP Service manager, excel, MS office.

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