SUMMARY

• 6+ Years of experience in software analysis, design, development and test experience which includes 5 years of development experience with Remedy ARS 5.x/6.x/7.x/7.6.04x/8.1x.
• 4+ years of experience in ServiceNow platform as both Developer and Administrator.
• Experience in working with Helsinki, Geneva, Dublin, Eureka and Fuji versions of ServiceNow.
• Experience in migrating or upgrading from one version to another for multiple instances.
• Experience in Installation and configuration of different modules of Service - Now Configured Applications using Service-Now tool used in ITIL Management.
• Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
• In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
• ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.
• Hands experience on Business rules, Client scripts, Schedule jobs, UI Action, UI Policies.
• Experience in working on Java, HTML, JavaScript, XML, and CSS.
• Experience in working in operating systems like UNIX, Windows.
• Conversant with the complete Software Development Life Cycle (SDLC) of applications and conformed to quality procedures and standards.
• Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications.
• Analyzed and studies request processes and future automated processes.
• Integrated tools with ServiceNow applications utilizing mid server and email technologies.
• Excellent trouble-shooting capabilities and have good bug-fixing skills.
• Installed, configured and evaluated new and latest HP versions.
• Attention to detail and complex problem solving abilities from operational and technical perspective.
• Provided technical advisory services for multiple options and risks.
• Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.

TECHNICAL SKILLS

Programming Languages: C/C++, JavaScript, XML, Ajax, HTML, CSS

Operating Systems: Windows-98/NT/2000

Application Tools: Service-Now, Jira, Rally, SharePoint

Networking: LDAP, SSO, ITIL, Web Services

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

• Developed Service Catalog items based on the requirement.
• Developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Maintained the Configuration Items and modified the forms and form Sections.
• Experience in Web Services, Rest, SOAP, WSDL.
• Developed reports as per requirements from management.
• Defined and configured DISCOVERY schedules, worked on DISCOVERY, set up mid servers and Check for the connectivity.
• Working with Discovery tools to discover and Import Configuration items into Remedy CMDB.
• Worked on Discovery tool and set up mid servers and check for the connectivity, expertise in troubleshootingDiscovery tool.
• Worked on various modules of ServiceNow like Incident management, Change management and Problem management, Service Catalog, User Administration and Reporting.
• Manages users, groups and roles.
• Experience in working with UAT tool for testing the developed application.
• Built integrations between existing Retail toolsets and ServiceNow to drive efficiency for the Service Desk, Retail, and Deployment teams
• Worked on Email Notification, Reports and Database views.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and businessusers.
• Worked on CMDB, Asset management and Software Asset management.
• Performed Data migration to import data from other applications and external databases, and SCCM.
• Worked on end to end implementation of various third party monitoring tool Integrations, Supported the team with the work flow of the integrations.
• Designed and delivered technical methodologies around the Service-Now platform.
• Worked with clients to assess current state processes and tools, defined Service-Now requirements and developed and configured the Service-Now platform.
• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.
• Implemented Project Portfolio Management.
• Performs migration activities (Dev to Stage, Stage to Prod).

Environment: SERVICE-NOW (Dublin, Fuji, Helsinki), JavaScript, Java, Html, CSS, Glide Script, Web Services.

Confidential, Stamford, CT

ServiceNow Developer

Responsibilities:

• Worked on AWS Cloud Watch integration with ServiceNow. It is created an incident in ServiceNow.
• Hands Experience on monitoring tool with ServiceNow integration.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Worked on PagerDuty integration.
• PagerDutyprovides alerting, on-call scheduling, escalation policies and incident tracking to increase uptime of our apps, servers, websites and databases.
• Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
• Develop and manage application code, user interface, and third-party integration components
• Design and Configuration of workflows to meet specific business needs to support ITIL and business processes.
• Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
• Setup MID Server used by Discovery and troubleshooting problems with the tool configurations. Worked on Configuring rules, monitors and management packs in SCOM.
• Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
• Worked on integration using SOAP / WSDL / RESTFUL.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Strong knowledge of the server side scripting Business rules and Script Includes.
• Worked on Inbound Email actions.
• Worked on Email Notification, Email Templates and Email scripts.
• On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.

Environment: SERVICE-NOW (Eureka, Dublin), Java Script, HTML, CMDB, CSS, Jelly etc.

Confidential

ServiceNow Administrator

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Suggested and advised clients to tactfully alter workflow of application to increase the efficiency and ease of use.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX.
• Extensively used JavaScript for client side validations.
• Experience with input validation using JavaScript.
• Worked on design of interfaces using web services of external applications.
• Developed application based on SDLC Software Development Life Cycle.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.
• Designed intuitive responsive web pages using the concept of negative margins and percentages.
• Experience with UI designing for open source CMSs like word press, magneto, joomla etc.
• Designed cross browser compatible web pages.
• Redesigned several web pages with better interface and features.

Environment: Remedy ARS 5.x, 6.x,7.x, ITSM 6.x/7, Change Management & Help Desk, Oracle 9.2.04, Solaris 2.9, Migrator 7.x. and Crystal Reports 10 SRM 2.2, SLM 7.x, APIs, C#, Windows 2000/XP, Oracle 10g.

Confidential

HP Service manager coordinator

Responsibilities:

• Work with Human Resources leadership on the formulation and establishment of corporate - wide HRIS data standards and processes.
• Ensure the communication of these standards and the appropriate training/education of both corporate and field HRIS staff.
• Researches, analyzes and recommends appropriate hardware and software.
• Manage the interface process between the company and third-party vendors ensuring the accuracy of the information
• Responsible for the day-to-day operations of the corporate HRIS team including data input and reporting.
• Responsible for providing consultation to property HRIS teams
• Manages payroll department activities to ensure the accurate and timely preparation and distribution of the organization's payroll.
• Ensures appropriate withholding of federal, state, and local taxes; Social Security; employee benefits contributions; etc.
• Ensures the accurate and timely preparation and filing of all legally required reports.
• Acts as liaison in the resolution of payroll problems/errors.
• Develops and implements approved changes to methods or procedures to improve the efficiency of the payroll function.
• Manages the integration of present Human Resources office procedures into electronic data processing systems

Environment: HP Service manager, excel, MS office.