SUMMARY

• Over 7+ years of experience in IT industry which includes over 5+ years’ experience in Salesforce.com CRM Platform as Administrator and developer in Salesforce.com and Lightning Platform using Lightning Components, Lightning Web Components included Lightning pages, apps, Bundle, Events etc.
• Experience on MVC Framework and Lightning Framework
• Working knowledge on DevOps tool VSTS
• Working the process for release management in the VSTS DevOps too including CI/CD.
• Created onSpark Kafka, Performance Tuning, JavaScript Frameworks, Apex Design Patterns, Salesforce security model
• Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API
• Report/Dashboard creation & customization, user/role/profile management.
• Worked inSalesforce.com including System analysis, design, development, testing, deployment of SFDC, Web based Applications, APTTUS CPQ, APTTUS CLM,SalesforceLightning, X - Author in word, X-Author in Excel.
• Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud.
• Worked on Importing, Exporting and Upgrading Packages.
• Worked on Deploying using Change Sets and Force.com IDE.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions working on the Angular JS, Bootstrap, CSS3, REACTJS
• Workingwith Maintain infrastructure and web services developed including security (1 way and 2 ways SSL), along with all other customized tools across thesalesforce.com applications.
• Lightningcomponents and added Design Parameters fromLightningDesign System (LDS) CustomizedLightningcomponents were built using Java script on client side and Apex on server side.
• Used ServiceMax dispatch console functionality to configure dispatch console for field engineer.
• Worked with Jitter bit, Copado tools and Heroku connect to migrate data and metadata from one organization to another organization.
• Moved all servers from in-house server to cloud based AWS with Salesforce orgs.
• Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• Worked with WSDL, BULK API, callouts, and Web services.
• Implemented Salesforce.com with other internal/external applications usingSOAPandRESTbased web services.
• Implemented in developing REST service in Java with JAX-RS using Jersey.
• Implemented in integration of Salesforce.com with external applications by setting up oath authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Expertise in Batch and Schedulable Apex Classes for handling bulk DML operations in timely manner.
• Worked in using Developer console and Debug logs for debugging apex methods.
• Worked in all phases of Software Development Life Cycle (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Hands-on experience using HTML, XML, CSS, JavaScript, Ajax.
• Experienced in working on methodologies such as Agile-SCRUM, V-Model and Iteration Model
• Created several reports and dash boards.
• Involved in configuration Implementation of Force.com.
• Used Data loader for data management in Force.com platform.
• Work within an Agile Scrum and DevOps model.
• Assist in other duties as needed and directed.
• Actively participate in Backlog grooming, daily standups, and Demo meetings
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
• Excellent Salesforce Customer Community Portal experience, to fully leverage Portal capabilities in support of new requirements.
• Worked on Notification services in setting up the Scheduled jobs and alerts.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, Java, Apex.

Databases: SQL, SOQL, jQuery, DB2, MYSQL, Oracle etc.

Operating Systems: Windows 10/8/7/Vista/XP

Scripting Languages: JavaScript, CSS

Web Technologies: Web services, HTML, XML, CSS and JavaScript

SFDC Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, JQuery,Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

SFDC Technologies: Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules, S- Controls, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components), Sandbox development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Cast Iron web sphere Integration, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Analytics: Wave/Einstein

PROFESSIONAL EXPERIENCE

Confidential, CA

SALESFORCE LIGHTENING DEVELOPER

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Salesforce Partner Community for attorneys is built from the scratch using LWC Framework.
• Managed Salesforce integration with existing systems and third-party providers.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Configure salesforce andMarketing Cloud integrationuser along with configurationin salesforce.
• Understanding Marketing cloudapplication,web servicesand requirements for automating web services.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Code Coverage to make sure all or maximum apex code covered in servicemax application functionality.
• Data loader for uploading master data on Servicemax.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints
• Worked on the Service channel of work items that are received from organization—for example, cases, chats, or leads.
• Design and Develop customer solutions in Vlocity CPQ, Visualforce, Apex, CSS, JavaScript and other technologies.
• Implementation of Compliance, Control and Control Tracking for compliances like PCI, Fed RAMP and SOC.
• Constant involvement in exploring apex change apps and using the apps wherever necessary.
• Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Used Web Services like SOAP, REST framework to exchange information on exchange rates.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic and Interactions
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com

Environment: Saleforce.com platform, Apex Language, Servicemax, LWC Framework, Vlocity CPQ, Visualforce Pages, Data Loader, HTML, Java Script, Marketing Cloud, Workflow & Approvals, AWS, Reports, Lightning design system (LDS), Community Cloud Health Cloud, Custom Objects, RESTful API, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Fort Worth, TX

SR. SALESFORCE LIGHTENING DEVELOPER

Responsibilities:

• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions Asper Client Requirements.
• AS a lead working with business analysts, developers and stakeholders to implement, integrate and maintain the Salesforce.com
• Worked on Classic to lightning Migration.
• Extensively worked on VF pages to Lightning Components, url buttons to quick actions, lightning Record, Home, App pages, lightning Tabs.
• Worked with Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework.
• Experience in Salesforce Lightning Inspector Chrome Extension and chrome dev tools.
• Working on team building and project management skills.
• Worked on Apex Triggers for Automated actions.
• Distributed version control system that makes it easy for you to collaborate with your team using Git Hub, Worked with Trello Ticket handling system.
• Worked on creating Validation Rules, Workflow Rules and Approval Process.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked on Lighting flows, Flexi pages, Aura components, platform events and Lighting Web component.
• Created my single screen pages by using flows, AURA and LWC components.
• Created the permissions sets, users etc.
• Worked on profiles, objects and fields.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance by using Change Set.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex Data Loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Experienced in web technologies like HTML, XML, CSS, JSP, jQuery, JavaScript, WSDL, and SOAP.
• Used Services cloud to manage Cases and Entitlements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields.
• Run batches in order provided to project changes by following the instructions provided by Apttus.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Saleforce.com platform, Apex Language, Servicemax, LWC Framework, Vlocity CPQ, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, AWS, Reports, Lightning design system (LDS), Community Cloud Health Cloud, Custom Objects, RESTful API, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, FREDERICK, MD

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed the roles of Salesforce.com Developer in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Responsible for JIRA and Salesforce Administration.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Involved in Supporting Servicemax applications in Americas time zone, primarily Pacific Time zone after Confidential Go Live.
• Developed and implemented Wizard for APPTUS CLM to handle conditionality over Tabs, Sections, and Cross Section Conditionality Questions to generate the Agreement.
• Integrated Par dot with Salesforce and used Par dot marketing automation to gain new referrals.
• Implemented Par dot B2B Marketing Automation platform for lead generation/nurturing.
• Active contributor to Salesforce MVC Communities.
• Updated and repaired outdated SQL database.
• Implemented Copado to improve the efficiency of salesforce release management and version control.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Building apps using Service Cloud, Community Cloud, Health Cloud, Marketing Cloud as well as Salesforce platform
• Worked on Velocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred knowledge to the offshore team.
• Worked on a pulling data from JIRA, manipulating this data in excel using macros to make them salesforce data load compatible.
• This was used to load stories into copado to track components related to each user story
• Worked towards explaining the capabilities of Veeva IMS to the business in layman's terms while also being able to be "hands-on"
• Expertise working on Visual force pages, HTML, CSS, JavaScript and JQuery.
• Worked on the different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Implemented in Pricing Configuration and Product Configuration into Apttus CPQ using Salesforce Principles.
• Worked within the Lightning Service Console for the organization through Omni-Channel.
• Development of SFDC B-2-B solutions using Cloud Craze & Service Cloud Infrastructure.
• Worked in creating relationship models in Salesforce based on Current Siebel data model used.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Working experiences on Salesforce.com intranet sites and Salesforce external sharing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Commerce Cloud, Mule Soft, Cloud craze, Siebel, Apttus CPQ, Visual force Pages, JIRA, SQL, Data Loader, HTML, Java Script, Vlocity, Workflow & Approvals, Reports, Lightening design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, COLUMBUS, OH

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on both Salesforce.com Custom and Standard Objects including Accounts, Leads, Opportunities, Cases, Reports, Dashboards and Activities.
• Increased leads & sales with Par dot email drip programs.
• Administrator for two instances of Salesforce with Par dot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE.
• Expertise working on Visualforce pages, HTML, CSS, JavaScript and JQuery.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Expert in Salesforce Sales and Service cloud implementation.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Implemented Development tasks by using Batch Apex, Apex Classes, Visualforce Pages, Triggers, SOQL and SOSL.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Worked on Veeva including System Configuration, to make business processes social, to collaborate in real-time from anywhere, with Chatter.
• Implemented Wave analytics and designed Wave dashboards, lenses and datasets.
• Enhanced SOQL queries and Classes without hitting the governer limits.
• Administrated and monitored the company’s Salesforce CRM applications.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Developed client-specific solutions on the Force.com platform using Apex, Visualforce, Process Builder and Visual Flows.
• Performs new release evaluations with Business Owner & manages new functionality rollouts.
• Identified and resolved problems, which may impact projects by monitoring progress and project status.

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, CRM, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, SOQL&SOSL, Windows XP.

Confidential

JAVA DEVELOPER

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity and Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators
• Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Worked on AngularJS controllers, views, and services for new website features.
• Created DHTML pages, used JavaScript for client-side validations and AJAX, AngularJS
• Developed user interface using HTML, CSS, Java Script, Ajax and JQuery.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, AJAX, JSON, XML, Eclipse, Sub Version. MS Office, MS Project, JIRA, Agile, Sprint Cycles, Product Backlogs, EPICS, User Stories, Gap Analysis, AS-IS Process, BRD, Backlog Grooming, SQL.