SUMMARY

• Over 10 years of extensive experience using Salesforce.com's Administration, Creating Roles & Users, Profiles, Permissions, Page Layouts, Custom Objects, Custom Fields, Record Types, Validation Rules.
• Collaborate with the key stakeholders to collect functional requirements.
• SFDC development using lightning, Visual Force Pages, VF Components, Apex Classes, and Custom Controllers, Controller extensions, tests, test cases, SOQL, SOSL, MVC architecture and Force.com IDE from scratch
• Salesforce.com Applications Build and Design using the best practices
• Experience working in Agile Methodology, Scrum Methodology, Waterfall model and Test - driven development.
• Experience in managing DevOps pipeline and also in AWS services.
• Good experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud and Service Cloud)
• Experience in managing large Salesforce transformation projects and Application support engagements.
• Strong experience in front and backend development and release management strategies, change management and hands-on-skills in designing solutions that meet or exceed business needs.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST)
• Have good experience in Marketing cloud connectors for salesforce sales and service clouds.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Implemented Salesforce Development Cycle covering extensively in Sales Cloud, Service Cloud and Call Center.
• Experience with lightning reports and dashboard creation, process automation, security configuration, data model creation, force.com sites and single sign-on.
• Knowledge in setting up Salesforce’s native functionality/declarative development features.
• Expertise in building Lightning components for Record pages and Quick actions.
• Used Lightning Component Framework, Dashboards and Reports in Lightning Experience
• Extensive knowledge of the Force.com platform, Apex, Visual force, Triggers, SOQL, SOSL
• Create and maintain fully automated CI/CD pipelines for Salesforce code deployment using Jenkins Groovy and Gitops automated code promotion.
• Experience with Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Analytics, Sales Cloud in Salesforce.com CRM.
• Proficiency in applications such as JIRA, Apex packages, Rally Salesforce Service Cloud.
• Knowledge of configuring SSO, JWT tokens, Certificate based authentication, TLS 2.0 Security.
• Experience with various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflow, Approval Processes, Process Builder and Visual Flow for automated alerts, field updates and Email generation per application requirements.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes. Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Experience working in Agile methodology (Scrum) and involved in onsite and offshore coordination.
• CRM Business processes like Forecasting, Campaign, Lead Management (Web-to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case)
• Salesforce.com implementation and customization using Apex (Classes, Controllers, Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs and Objects, Analytic Snapshots, Dashboards.
• Experience working on Lightning process builder flows, Connect API, Chatter and Quick Action.
• Experience in SFDC customization of reports and dashboard.
• Developed lightning components using Aura framework.
• Worked with Salesforce Process Builder and consolidated existing workflow rules with Process Builder.
• Embedded lightning components in visual force page by using new lightning out-feature by event-driven programming.
• Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Lightning application,Apex, Visual Force Pages, SOQL, SOSL, Workflow & Approvals, Dashboards, Reports, Custom Objects, Force.com, APEX Data Loader, Selenium, Copado, Docusign

Technologies: MVC, ASP.Net, HTML

Databases: Microsoft SQL Server, MySQL, SOQL

Version Control: Team Foundation Server (TFS)

PROFESSIONAL EXPERIENCE

Confidential, Omaha/NE

Salesforce Administrator/Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Took part in DevOps scrum team to support both packaged applications and hosted applications on platforms such as Rackspace.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Slaesforce1 mobile to make Lightning Application mobile.
• Develop and deploy Apex classes, Apex triggers, and Visual Force Pages to maintain the flow of the automated process
• Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Worked on Docusign integration with salesforce for signature to provide electronic exchanges of contracts and signed documents to multiple users at a time.
• Created customized pdf files by using visual force pages and Apex classes then attached to the Docusign templates and sent directly to the users.
• Tested apps by appending multiple components to a Lightning Application there by deployed applications from Sandbox to production.
• Experience in Performing User Acceptance Testing UAT and end-user training
• Integrated Applications with Salesforce.com using SOAP web services API.
• Closely working with product owners and business Analysts of Salesforce team and Power BI team to gather requirements for Analytics.
• Experience working with Selenium test automation during my unit testing.
• Migration of data into SF using Data Loader 54.0.0
• Implemented Salesforce best practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
• Architect technical solutions as well as operate as a working technical lead for the CRM while helping and mentoring in review configurations made by junior staff.
• Worked to create front end solutions within Salesforce to allow a streamlined user experience for users and Assists with developing training programs and materials.
• Worked on Lightning components, lightning web components, Event registration, handlers, and apex classes for performing logic in the actions.
• Meets with functional users to understand needs and translate to technical requirements and user stories.
• Experience in performing Salesforce health cloud technical tasks including unit testing.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com
• Experience with configuring Salesforce OOTB features, Salesforce security model and Shield encryption.
• Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages.
• Explore technical options and determines the viability of various technical approaches.
• Monitor contract timelines and assist in license count discussions and planning for relevant SaaS and CRM services.
• Deployed Apex using Force.com IDE, Force.com. Migration tool and Web services API.
• Manages user licensing assignments, permissions, and monitors usage. Communicates platform enhancements and system notifications.
• Manages user support cases and assists Level one support team members on cases including escalations to the technical development team.
• Gather/create/capture requirements for additions or changes to the application that are prioritized with leadership.
• Administrator of Salesforce.com CRM application responsible for configuring and maintaining user security settings as per organizational policies.
• Worked extensively on APEX Triggers, APEX Classes, APEX Test Classes, Visual force pages to fulfill various business requirements.
• Built Custom Lightning App Home pages, App pages and Record pages.
• Build and test end-to-end CI/CD pipelines, ensuring that systems are safe against security threats.
• Developed Salesforce Lightning Applications using Aura Lightning components, controllers and Events and used custom CSS in the components.
• Built reusable UI components and pages with the lightning component framework.
• Works across sales and cross-functional support teams to develop and maintain standard and/or customized reports, dashboards, and trainings.
• Configures triggers and validations for automated workflow solutions; assists with page layouts and maintenance of field values.
• Works with business and development teams on gathering new requirements and testing of technical solutions.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and performed the roles of Salesforce Developer/Administrator in the organization.
• Effectively used the out of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events.
• Created Lightning Components for POC to show the new Lightning look and feel along with the functionality.
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Responsible for implementing scalable solutions including continuous delivery, optimization, monitoring, release management and support the end to end release process.
• Extensively worked on Agile methodology and attended Daily status/stand up meetings.
• Worked with Einstein Analytics BI tool of salesforce to visualize the business flow through datasets, lens and dashboards.
• Created visual force pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded Java script and HTML as needed.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Used Rest API for implementing Web Service Definition Language (WSDL) in the application for access to data from external systems and web sites.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Created templates, Page Layouts and Record Types as per business requirements.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Designed and developed Workflow rules, Validation rules, Approval processes, and customizations within Salesforce.
• Lead UAT for each new release of the application.
• Conduct checkpoint meetings and implements quality control measures.
• Worked on large Salesforce CRM implementations including- Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration, and legacy systems, etc.
• Experience in Apex Classes, Controllers & Triggers considering governor limits as per client and application requirements.
• Developed front pages to prepopulate certain fields and embed it in the application.
• Customized Dashboards to track usage for productivity, and performance of business centers and sales teams.
• Used Sandbox for testing and deployed code to different instances post testing.
• Worked on Sales Cloud and Service Cloud implementations.
• Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Created multiple lightning components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Experience in Aura framework, Lightning components and Salesforce Lightning Design System (SLDS).
• Worked on various Salesforce.com Standard Objects including Accounts, Opportunities, Cases, Contacts, Reports Dashboards, Events and Tasks.

Confidential, San Jose, CA

Salesforce Developer/Administrator

Responsibilities:

• Experience with data modeling, custom objects, permissions, SQL queries, SFDC parameters and user defined objects.
• Worked with the business group for requirement gathering throughout the planning and implementation.
• Administered and monitored the company's Salesforce sales cloud application by creating the workflows for automated Case routing, Case escalation and email alert.
• Worked with the development team to review and resolve design issues and get required clarifications from the business team.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Supporting web-to-case process, email-to-case process Managing user accounts, tickets, and working with Salesforce Admin-Assist.
• Developed Apex Triggers, Classes, Visual Force pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Apex Classes and Triggers to format phone/fax/zip code in account object.
• Extensively used Rest APIs for integration between Salesforce and on Premise systems.
• Experience developing Salesforce training materials and work instructions.
• Experience with data and data Manipulation (Excel, SQL) is required.
• Answer functional/technical questions regarding Salesforce Sales Cloud, Chatter and Marketing Cloud.
• Administers third-party AppExchange Solutions on SFDC Platforms.
• Create and maintain page layouts, record types, objects, and profiles.
• Experience on Lightening component framework and worked on lightening App builder.
• Worked on Salesforce 1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce 1 mobile platform to make Lightning Application mobile.

Confidential, Jacksonville, FL

Jr. Salesforce Administrator

Responsibilities:

• Optimize and extend Sales Cloud.
• Evaluate and implement Community and Service Cloud.
• Create and maintain page layouts, record types, objects, and profiles.
• Create and maintain setup and process documentation.
• Perform functional testing of modifications.
• Initiated transition to Lightning interface, including running readiness reports and identifying Developer needs
• Managed Salesforce users, profiles, and security settings and created custom fields to eliminate the tracking of data outside of Salesforce
• Refined custom objects to increase adoption among end-users and added mail-merge functionality
• Salesforce, allowing office administrator to batch process donor acknowledgement letters instead of manually creating each one
• Created best practices and Salesforce training resources, trained end-users
• Designed reports and dashboards to analyze financial performance of organization
• Research future Salesforce releases and assists in implementation of new functionality.