SUMMARY

• 7 years of experience as a Salesforce Business Analyst and Scrum Master working in the Mediclaim and Manufacturing domain.
• Well versed in Software Engineering methodologies - Agile using SCRUM (certified), SAFe, Test-driven development, Iterative development, Kanban and traditional Waterfall.
• Experienced in working with clients to implement requirements and in providing team leadership for development support teams comprising of the client and third-party contract staff. Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player.
• Extensive experience in implementation of Software Development Life Cycle (SDLC) using various methodologies and frameworks such as Waterfall, Agile, Scrum, Kanban, Scaled Agile Framework (SAFe).
• Strong facilitator of Scum Ceremonies: Sprint Planning, Daily Stand Up, Sprint Review and Sprint Retrospective.
• Understanding of technology, including databases, API’s, Webservices, and Integration approaches.
• Participated in Scrum of Scrums (SOS) meetings and coordinated with RTE for Architectural Runway issues.
• Good knowledge of registration on compliances such as FDA, HIPAA, DEA, and NCQ.
• Experience in reviewing USR(User Requirement Specifications) and executing of IQ/OQ/PQ test cases in a GXP environment
• Assisted Product Owner in Grooming product backlog, EPICS to User Stories and gathering requirements.
• Project leadership in variety of different roles and facilitated development of Acceptance Criteria for user stories using INVEST technique.
• Strong Interpersonal, Communication and Multi-Tasking Skills with ability to work in a global environment with Cross- Functional and Diverse teams.
• Facilitated estimation meetings gather/report all relevant agile metrices such as Burn Down Charts, Burn Up Charts.
• Coach team members on Agile principles and excellent communication and scrum values and manifestos.
• Extensive experience in business process modeling, Requirement gathering, business process analysis & flows.
• Proficient experience in creating UML diagrams such as, Use Case Diagrams, Activity flow diagrams, Data-flow diagrams, Sequence diagrams, class diagrams and other UML diagrams using MS Visio, Axure RP etc.

TECHNICAL SKILLS

Methodologies: Agile-Scrum, SAFe Hybrid, Kanban.

Languages: JAVA - J2EE, JavaScript, SQL

Modeling Tools: MS Visio, Balsamiq, Axure RP, Adobe Photoshop and Adobe Illustrator

Web Technologies: XML, JSON, HTML & CSS, SOAP, REST JavaScript, Ajax

BI Reporting Tools: Tableau Desktop, Crystal Reports, Power BI, Visual Basic Studio (VBS), TFS

Environment: s: Java-Eclipse, .Net-Visual Studio, HTML5, SQL, R Programming

Testing Tools: HP ALM, SoapUI, LoadRunner, Selenium

Business Process Tools: MS Visio, Axure RP, Rational Rose, Lucidchart

Documentation Tools: MS Office Suite, SharePoint

Project Management Tools: MS SharePoint 2010, SharePoint, JIRA, Confluence, RALLY, TFS, HPALM

CI/CD Tools: Bitbucket 4.12, Jenkins 2.40, Selenium 2.53.4

PROFESSIONAL EXPERIENCE

Confidential, Hamilton, New jersey

Salesforce techno functional BA

Responsibilities:

• Performed the roles ofSalesforceDeveloper/Administrator in the organization.
• Interacted with different business teams and developing teams to acquire the requirements.
• Requirements documentation: Translate features and functions into documented items for the development team.
• Creates acceptance criteria to express requirements. Ensures test and validation plans are complete.
• Organize fields, custom links, related Lists and other components in detail and edit pages of records.
• Conduct testing such as functional testing, user acceptance testing (UAT), automated acceptance testing (AAT), and specification by example.
• Developed AMP script code to implement business requirements by creating Dynamic content.
• Accountable for sprint readiness and delivery.
• Used Data Loader for insert, update, bulk import or export of data fromSalesforce.com sObjects
• Used it to read, extract and load data from comma separated values (CSV) files.
• UsedSalesforce.comdevelopertoolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services API.
• Create/setup Sandbox for user testing and migrate code from development org to other sandbox And production orgs, and vice versa using Force.com IDE.
• Used the Agile methodology to develop documentation and business models in support of SDLC Implementation.
• Experience in connecting the Sales and Service clouds with marketing cloud connect.
• Hands on experience on Batch/Real Time Data migration tasks.
• Created various Reports and Dashboards Report Folders to better utilize Sales force as a sales tool And configured various Reports for different user profiles based on the needs of the organization.
• Integrated salesforce.com platform with SAP to check the availability of the service in that Particular region by passing zip code using lightning connect.
• Developed JDBC connectivity classes for connecting to the Oracle database.
• Integrated Oracle CPQ with DocuSign app to send different quotes to the customer.
• Integrated with SAP for payment transactions and with USPS for address verification using SOAP API.

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox Testing.SalesForce.com Platform, S-Controls,Salesforce.com Custom Objects, Workflows, ReportsForce.com Eclipse Plug-in,SalesForce.com sandbox, Salescloud

Confidential, Hamilton, New Jersey

Salesforce business Analyst

Responsibilities:

• Worked closely with Business user groups in ironing out Requirements and was responsible for Gathering business and user requirements and Designing Data model and Solutions.
• Used Salesforce standard and custom objects to build database of Doctors and expenses related to Visit as well as scheduling the appointments.
• Experienced with SFDC Government Cloud implementation that need to comply with: FedRAMP Moderate Risk Baseline requirements DoD Information Impact Level 2 (IL2)/ DoD Information Impact Level 4 (IL4)/ DFARS 252. or 252. requirements.
• Design and implement a proactive Government Security Operations Program with a heavy emphasis on NISPOM and ICD security compliance.
• Designed and developed Application on Force.com Platform in Salesforce.com environment with Apex Programming language at backend and Visual-Force pages as user interface.
• Developed Visual Force Pages, Templates, Apex Classes (Different types of Controllers for Visual Force Pages), Apex Components and Apex Triggers for various functional needs in the application using Force.com IDE.
• Developed rich UI using custom Cascading Style Sheets (CSS) in Visual force pages and used Java Script, JQuery to integrate Google maps API.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the Application using platform database objects.
• Designed and deployed Custom tabs, validation rules, and workflow rules to automate business logic And also defined related tasks, time-triggered tasks, email alerts and field updates to implement the Business logic.
• Integrated with SAP for payment transactions and with USPS for address verification using SOAP API.
• Used Force.com Web Service SOAP API for implementing WSDL in the application for sending data to Other systems.
• Created reports and dashboards to monitor weekly and monthly activities.
• Used sandbox for testing and migrated the code to deployment instance after testing (Triggers, Controllers and Web Services).
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot

Environment: Saleforce.com CRM, Unlimited Edition, Apex Classes, Controllers, Visual force pages, Web Services, REST, WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, WorkflowsApproval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML5, CSS3JavaScript, JQuery.

Confidential, Hartford, Connecticut

Salesforce Business analyst

Responsibilities:

• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• In-depth understanding of Sales Force Service & Health Cloud to build a Marketing Automation platform with strong emphasis on data hygiene & data integrity.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Onsite point of contact for salesforce for the inside sales team
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Managed ongoing support request and administrative needs of users
• Monitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.
• Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.

Environment: Saleforce.com CRM, Unlimited Edition, Apex Classes, Controllers, Visual force pages, Web Services, REST, WSDL, Custom Objects, Tabs, Email Services, WorkflowsApproval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML5, CSS3JavaScript, JQuery. Health & Sales Cloud:Email Studio, Mobile Studio, Audience Builder, Automation Studio, Content Builder

Confidential, Allen, Texas

Salesforce Developer

Responsibilities:

• Implemented different new applications, worked on supporting existing applications.
• Proficient with Lean Six sigma Methodology and Agile for better production and smooth process.
• Created custom Objects and established relationships using Lookup and Master-Detail, Fields, Field dependencies, Tabs, Page layouts, Record types, Validation rules, Sharing rules, Permission sets, Public groups, Queues and multi-level Approval process.
• Written Apex classes (with and without sharing), Standard set, list, Extension controllers, Apex triggers, trigger handlers and invoked approval process from the triggers.
• Enabled and customized communities for vendors (external users) to submit their complaints(requests).
• Developed custom UI using CSS, HTML, Visualforce components and used Java Script for front-end validation.
• Written apex test classes and covered 90% of coverage organization wide and some individual classes from 95% to 100%, and new annotations like @testSetup apart from @isTest and @testMethod.
• Developed Visual Flows, Workflow rules, Time dependent and independent Actions (Email, Field update, Task) and Email templates (Custom and Visualforce) to implement the declarative business logic.
• Optimized SOQL, SOSL, aggregate queries to fetch the data by using relationship queries and filters.
• Good Understanding of Governor limits, best practices and coding techniques.
• Deployed code across various sandboxes using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.
• Used development tools Eclipse IDE (Force.com plug-in) for Customizing meta-data components (Objects, Fields, Page Layouts, FLS), Developer Console for Triggers, Apex Classes, Visualforce Pages, Components, Executing Unit test classes.
• Created Test cases document for client to perform unit testing on Test and Pilot environments.
• Created Reports using tabular, summary, matrix and joined reports, added various kinds of charts to reports and configured for schedule runs.
• Used Data loader, Workbench to bulk Insert, Update, Delete operations on bi-weekly basis.
• Developed Dashboard components for reports and enabled analytic snapshot to track historic data.
• Created technical documents for IT maintenance and User guide for end users.
• Made current Enterprise Lightning Apps joining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component highlights.

Environment: Service Cloud, Force.com platform, lightning, Apex classes, Visualforce pages, Triggers, Flows, Workflows, Sandbox, Data loader, Workflows, Approval process, Communication Templates, Java Script, HTML, XML, AJAX, Force.com plug-in for Eclipse IDE, CSS, Java Script, Dreamforce, Customer Community, Windows 7.

Confidential

Jr Business System Analyst

Responsibilities:

• Created Use Case Diagrams, Class Diagrams and Interaction Diagrams using MS Visio and Rational Rose.
• Prepared Process Flow Diagrams, Mockup screens and conducted Gap Analysis to compare the current state and proposed functionalities of the desired state using tools such as Adobe Illustrator.
• Designed Meeting Work Plan and facilitated virtual project meetings to validate requirements with the concerned Subject Matter Experts (SMEs) and IT Team during the entire project.
• Created and Maintained the Business Rule Engine using XML.
• Reviewed test results and prepared Test Scenarios and for Performance, Usability, and Regression Testing.
• Conducted Joint Application Development (JAD), Focus groups and Interview sessions with the management and users to gather and communicate business requirements and understand the problems and challenges.
• Conducted requirements gathering sessions with the business user to collect Business Requirements, Data Requirements, Non-Functional Requirements and User Interface Requirements.
• Managed UAT Testing; developed and reviewed QA Test Strategies and Test Plans for appropriate test coverage.
• Incorporated Rational Unified Process (RUP) to create Business Requirement Specifications using MS Visio.
• Conducted Joint Application Development (JAD), Focus groups and Interview sessions with the management and users to gather and communicate business requirements and understand the problems and challenges.

Environment: Lean Six Sigma, MS SharePoint 2007, MS Visio, MS Project, Windows 2000/XP, MS Visual Studio 2008, MS SQL Server R2, UML, Oracle 10g.