SUMMARY

• Over 9+ years of IT experience including 7 years of experience with Salesforce.com.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Experience using Salesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Brand new Field Service Lightning MVP
• Field Service Lightning Proof of Concept
• Created Field Service Lightning Set up for multi - level service territories that represent the regions where your agents and technician can work
• Knowledge ontheField Service Lightning mobile apphow it works and aids on - site job management to a mobile workforce.
• Implemented Salesforce Development Cycle coveringSales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Implemented SalesforceDevelopment Cycle covering extensively in Sales Cloud, Service Cloud and Call Center.
• Good Experience in Salesforce.com Configuration and Design of Sales Cloud with an emphasis on Sales Cloud solutions.
• Performed a variety of tasks, such as designing, documenting, integrating local and Sales cloud based systems.
• Customized existing Visual-force to align with Salesforce new Lightning UI experience.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Experienced in Sales force SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, and Salesforce.com S - Controls.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search
• Experience working with Lightning web components framework and Aura framework.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application of LWC with best practices.
• Strong exposure to Lightning Aura and LWC programming.
• Involved in the enhancement and development of different LWC components
• Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Extensive experience of analyzing business requirements and entity relationships.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Extensive experience in implementation of sales forces Chatter functionality.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S-Controls, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Analytic Snapshots.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Databases: MySQL 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008 , DB2

Languages/Technologies: Apex, VB.Net, ASP.Net, C, C++, Java, Java Script, UML, HTML, XML, XHTML, DHTML, SQL, Perl, WSDL.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Roseland, NJ

Salesforce Developer/Deployment Lead

Responsibilities:

• Active participation in requirements gathering and creating functional requirements for different business units.
• Designed Campaign management and Assert Management for various campaigns and Accounts.
• Written APEX classes and Triggers to implement the functionality as per requirements and boundaries of Governor Limits.
• Worked on Java script to implement time tracking on each Campaign and display it on the case object.
• Worked on Schedule Jobs to populate revenue value of an Account made by Sales representative associated to respective district.
• Designed new data backup solution to reduce excessive maintenance and provided additional sales cloud-based data redundancy.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Built and presented customized demonstrations for SFDC Sales Cloud product offerings.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Developed Service Cloud Console Application for Business flexibility of viewing multiple records on a single view.
• Well expertise in Field Service Lightning (FSL).
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Good knowledge onSet up field service featuresaccording to client unique business needs.
• This includes installing theField Service Lightning managed packageandField Service Lightning mobile app.
• DevelopedLightning appswith design systems using CSS and Parameters, App Builder andLightning componentfeatures for the use of Desktop and Salesforce1 Mobile Platforms.
• Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
• UsedField service lightning (FSL)to create a customer portal and help the customers.
• Worked on Duplicate Management to take the duplicates and merge in.
• Handful of experience in Territory 2.0 management.
• Worked on both lightning frameworks Aura and LWC.
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning components (Aura and LWC).
• Developed a Visual Force report on Affiliations with respective of hierarchical level (AARDT) Area1, Area2, Region, District and Territory.
• Integrated Data Warehouse to Salesforce to get periodic updates for Standard and custom objects in Salesforce.
• Working on Campaign Management to Increase Revenue, track customer interest and sell more to the same customer pool Enhance upsell/cross-sell of products.
• Developed flow for the business process which would reduce coding effort for writing triggers.
• Written unit test cases and made sure to get 90 percent test coverage for all the apex classes and apex triggers.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Extensively used Data loader and Import Wizard to insert, update, upset and export the data.
• We track all the deployments with Release management application.
• Collect all components related to release management and create a change set and validate it before 1 day going to prod.

Confidential, Phoenix

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Implemented Salesforce Sales Cloud, Service Cloud, and Community Cloud. Possess knowledge on Field Service Lightning (FSL) setup, process life cycle, and object model.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work
• Created Lightning web components (LWC) in order to call message channels and publish events.
• Drove and contributed to project that rely on Salesforce Sales Cloud from discovery through delivery: gathered requirements, collaborated with the team to define a solution, build it and trained the users.
• Involved in bringing all the customer information together in an integrated platform using Sales Cloud that incorporates marketing, lead generation, sales, customer service and business analytics and provided access through the AppExchange.
• Using Salesforce Sales Cloud, I was involved in helping users with lead management and email marketing needs.
• Designed new data backup solution to reduce excessive maintenance and provided additional sales cloud-based data redundancy.
• Worked on Jest Mock classes for the LWC test class code coverage and for covering mutations.
• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Develop various re - useable lightning web component (LWC) and aura components for Salesforce and Salesforce Community.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Hand on experience in salesforcelightning featureand knowledge. And Implemented Wave Analytics to track overall business which increased 20% of entire sales
• Technical Knowledge about Salesforcelightning schema builder, process builder, app builder, components and lightning connect.
• Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Designed Apex Controllers and Visual Force Pages to support complex business logic adhering to the boundaries of Governor Limits
• Created complex Triggers to handle bulk data and invoked future methods to support asynchronous execution.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals.

Confidential, Seattle

Salesforce Developer/Admin

Responsibilities:

• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Develop product capabilities using Force.com, Apex, Visual Force pages, Java Script, other technologies to connect with other party by integration service.
• Worked on Delegated Single Sign On, integrating with .net platform.
• Created profiles and implemented Object and field level security to hide critical information.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Script Eclipse Sandbox data loading, Eclipse IDE Plug-in.

Confidential, San Francisco

Salesforce Developer/Admin

Responsibilities:

• Participated in requirements gathering and creating functional requirements.
• Involved in Solution Packages of the Integration by interacting with team members and splitting out with many possible solutions for use cases.
• Created Visualforce pages to show the fields in collection call object for data entry and show the history of collection calls.
• Create Technical Designs for new integration product functionality on our client's Student Relationship Platform.
• Develop product capabilities using Force.com, Apex, Visual Force pages, Java Script, other technologies to connect with other party by integration service.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Script Eclipse Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Washington, DC

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Salesforce Objects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Uploaded about close to a million records using the Data loader and experienced in Cleansing and De-duplicating bulk loads.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, NYC

Salesforce Developer

Responsibilities:

• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Added Budget object to the Campaign resulting into ability of managers to effectively allocate budgets and review based on budget reporting.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner portals.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.