SUMMARY

• Product Manager with deep understanding of gathering requirements, defining scope, and translating them into application design
• Experience and passion in Agile - Scrum, Kanban
• Responsible for product backlog, PI planning, refinement, delivery and participate in other scrum events
• Vivid storyteller, conflict resolver, solution & outcome oriented and effective escalator
• Coordinate UAT efforts and work with DevOps team and publish release schedule
• Track project progress and train users on the new functionality and receive continuous feedback to evaluate customer opportunities and generate repeat business
• Analyze & re-engineer workflow processes to improve efficiency
• Access database to fetch data, create procedures and other ad-hoc reports
• Experience as Release Engineer to rollout code to dedicated client environments
• Review Change Management documents and approve other internal product releases
• In-depth Data Mapping knowledge in creating use case design, ER diagrams, Hierarchical data modeling, Star Schema Modelling by using tools like Erwin
• Utilize TableauDesktop/Server to create highly interactive Data Visualization Reports and dashboards
• Work with VP and Line of Business Executives in planning, schedule, implementation, and delivery
• Lead multiple scrum teams and deliver towards product Vision
• Strong problem solving, analytical and decision-making skills with good oral and written communication
• Ability to work in a time-constrained and team-oriented environment and deliver high quality product
• Advance skills in MS Office applications (Excel/Word/Access/Project/PowerPoint/Teams), Google Suite and SharePoint

TECHNICAL SKILLS

• Linux/Unix
• Toad
• MySQL
• SQL Server
• Product Board
• Miro
• Amplitude
• Tableau Desktop version 9.1
• Visual Paradigm
• JMP11 from SAS
• IBM Rational Suite
• JIRA align
• ServiceNow
• Teams
• Confluence WIKI
• TFS
• TTP
• C
• C++
• C# .NET
• HTML
• R
• SOAPUI
• Azure

PROFESSIONAL EXPERIENCE

Confidential, Maryland

Product Manager

Responsibilities:

• Own the roadmap for android, iOS and tvOS platforms.
• Work with API teams when building new features and improve UX to the users.
• Work with other product managers for any dependencies and prioritize work accordingly.
• Create briefs and demo to walkthrough the feature and provide clarifications.
• Work with design teams and content delivery to align on business goals.
• Work with SRO teams to understand the users concerns and add it to product backlog and prioritize accordingly.

Confidential, Maryland

Product Manager

Responsibilities:

• Own and strategically prioritize the near-term product roadmap to deliver business vision.
• Identify points of leverage in complex problems and provide recommendations.
• Create decks to update leadership on product deliverables, progress, risks, and accomplishments.
• Onboard Advisory, Operations, BAU and other stake holders to align on requirements and design.
• Partner with technical delivery, ADLs to plan and deliver any vulnerabilities, enterprise tech backlog.
• Build APIs to eliminate pain points for users, create test scenarios to leverage ATDDs.
• Provide MVP demo to stakeholders, answer any open questions and deliver release notes.
• Create Epics, groom the intent with teams and add acceptance criteria for further refinement.
• Responsible for PI planning read-out decks and raise risks and dependencies across ARTs.

Confidential, Maryland

Product Manager/Owner

Responsibilities:

• Implement new functionalities and identify business challenges and opportunities for improvement.
• Play a vital role in redesigning the product to meet our Organizational goals and help our customers.
• Work with other business units within FIS and ensure cohesiveness of e2e functional solution design.
• Lead team to strategically build and test the consumer portal and remediate any critical issues prior to client UAT.
• Work with Engineering teams to migrate data to Azure cloud services.
• Prepare GAP Analysis, Workflow/Process/Data Flow diagrams, Interface Mapping Document.
• Provide training, remove any barriers between clients and internal teams to improve project deliverables.
• Assist clients in building their warehouse to ingest data successfully.
• Build configuration wherever possible to minimize code changes and efficiently deliver projects using Agile throughout the project.
• Hands on experience as DevOps engineer for rolling out code to QS and DEV environments.
• Support newly implemented client in their daily business transactions of about $50M.
• Work with multiple vendors and build interfaces to remove manual intervention.
• Gather technical requirements and work with development to build APIs.
• Work with Infrastructure to implement BOKs across all servers.

Confidential, Maryland

Business Systems Analyst

Responsibilities:

• Accountable for upgrading industry leading Lending product to a newer version.
• Migrate configuration to new Database platform and maintain workflow intact.
• Responsible for enhancing upgrade process and reduce project delivery time by a third.
• Work with Service Delivery teams and facilitate to migrate to Azure cloud services.
• Responsible for rolling out code and configuration to Development and UAT environments.
• Effectively transitioned DEV team and other internal teams to Agile Scrum and Kanban.
• Create knowledge base for team members to minimize dependency.
• Seek continuous ways to make more efficient process and identify improvement opportunities ensuring all regulatory and compliance standards are met.

Confidential, Maryland

Product Support Representative III

Responsibilities:

• Tier-I Support for all FIS clients and handle critical production issues.
• Review the data in the Database, system logs and product logs to determine root cause.
• Responsible for smooth workflow of our customers transactions over $1B daily.
• Transition support process from meetings to ticketing system by adding strict SLAs and metrics tracking.
• Resolve client concerns raised during operations and maintenance to support business processes.