SUMMARY

• Over 7+ years of experience in IT industry which includes over 5+ years’ experience in Salesforce.com CRM Platform as Administrator and developer in Salesforce.com and Lightning Platform using Lightning Components, Lightning Web Components included Lightning pages, apps, Bundle, Events etc…
• Experience on MVC Framework and Lightning Framework
• Working knowledge on DevOps tool VSTS
• Working the process for release management in the VSTS DevOps too including CI/CD.
• Created onSpark Kafka, Performance Tuning, JavaScript Frameworks, Apex Design Patterns, Salesforce security model
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions working on the Angular JS, Bootstrap, CSS3, REACTJS
• Workingwith Maintain infrastructure and web services developed including security (1 way and 2 ways SSL), along with all other customized tools across thesalesforce.com applications.
• Lightningcomponents and added Design Parameters fromLightningDesign System (LDS) CustomizedLightningcomponents were built using Java script on client side and Apex on server side.
• Worked inSalesforce.com including System analysis, design, development, testing, deployment of SFDC, Web based Applications, APTTUS CPQ, APTTUS CLM,SalesforceLightning, X - Author in word, X-Author in Excel.
• Worked in the Vlocity CPQ
• Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud.
• Used ServiceMax dispatch console functionality to configure dispatch console for field engineer.
• Worked with Jitter bit, Copado tools and Heroku connect to migrate data and metadata from one organization to another organization.
• Moved all servers from in-house server to cloud based AWS with Salesforce orgs.
• Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API
• Report/Dashboard creation & customization, user/role/profile management.
• Worked on Importing, Exporting and Upgrading Packages.
• Worked on Deploying using Change Sets and Force.com IDE.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.
• Worked with WSDL, BULK API, callouts, and Web services.
• Implemented Salesforce.com with other internal/external applications usingSOAPandRESTbased web services.
• Implemented in developing REST service in Java with JAX-RS using Jersey. Implemented in integration of Salesforce.com with external applications by setting up oath authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Expertise in Batch and Schedulable Apex Classes for handling bulk DML operations in timely manner.
• Worked in using Developer console and Debug logs for debugging apex methods.
• Worked in all phases of Software Development Life Cycle (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Hands-on experience using HTML, XML, CSS, JavaScript, Ajax.
• Experienced in working on methodologies such as Agile-SCRUM, V-Model and Iteration Model
• Created several reports and dash boards.
• Involved in configuration Implementation of Force.com.
• Used Data loader for data management in Force.com platform.
• Work within an Agile Scrum and DevOps model.
• Assist in other duties as needed and directed.
• Actively participate in Backlog grooming, daily standups, and Demo meetings
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
• Excellent Salesforce Customer Community Portal experience, to fully leverage Portal capabilities in support of new requirements.
• Worked on Notification services in setting up the Scheduled jobs and alerts.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, Java, Apex.

Databases: SQL, SOQL, jQuery, DB2, MYSQL, Oracle etc.

Operating Systems: Windows 10/8/7/Vista/XP

Scripting Languages: JavaScript, CSS

Web Technologies: Web services, HTML, XML, CSS and JavaScript

SFDC Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, JQuery,Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

SFDC Technologies: Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules, S- Controls, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components), Sandbox development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Cast Iron web sphere Integration, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Analytics: Wave/Einstein

PROFESSIONAL EXPERIENCE

Confidential, CA

SR SALESFORCE LIGHTENING DEVELOPER

Responsibilities:

• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions Asper Client Requirements.
• AS a lead working with business analysts, developers and stakeholders to implement, integrate and maintain the Salesforce.com
• Worked on Classic to lightning Migration.
• Extensively worked on VF pages to Lightning Components, url buttons to quick actions, lightning Record, Home, App pages, lightning Tabs.
• Worked with Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework.
• Experience in Salesforce Lightning Inspector Chrome Extension and chrome dev tools.
• Working on team building and project management skills.
• Worked on Apex Triggers for Automated actions.
• Distributed version control system that makes it easy for you to collaborate with your team using Git Hub, Worked with Trello Ticket handling system.
• Worked on creating Validation Rules, Workflow Rules and Approval Process.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked on Lighting flows, Flexi pages, Aura components, platform events and Lighting Web component.
• Created my single screen pages by using flows, AURA and LWC components.
• Created the permissions sets, users etc.
• Worked on profiles, objects and fields.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance by using Change Set.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex Data Loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Experienced in web technologies like HTML, XML, CSS, JSP, jQuery, JavaScript, WSDL, and SOAP.
• Used Services cloud to manage Cases and Entitlements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Saleforce.com platform, Apex Language, Servicemax, LWC Framework, Vlocity CPQ, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, AWS, Reports, Lightning design system (LDS), Community Cloud Health Cloud, Custom Objects, RESTful API, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, LAKE FOREST, IL

SALESFORCE LIGHTENING DEVELOPER

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Salesforce Partner Community for attorneys is built from the scratch using LWC Framework.
• Managed Salesforce integration with existing systems and third-party providers.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Configure salesforce andMarketing Cloud integrationuser along with configurationin salesforce.
• Understanding Marketing cloudapplication,web servicesand requirements for automating web services.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Code Coverage to make sure all or maximum apex code covered in servicemax application functionality.
• Data loader for uploading master data on Servicemax.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints
• Worked on the Service channel of work items that are received from organization—for example, cases, chats, or leads.
• Design and Develop customer solutions in Vlocity CPQ, Visualforce, Apex, CSS, JavaScript and other technologies.
• Implementation of Compliance, Control and Control Tracking for compliances like PCI, Fed RAMP and SOC.
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Configured the External Routing for Omni-Channel and Integrated third-party routing with Omni-Channel to give the support team more routing options for the tasks.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Used Web Services like SOAP, REST framework to exchange information on exchange rates.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic and Interactions
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com

Environment: Saleforce.com platform, Apex Language, Servicemax, LWC Framework, Vlocity CPQ, Visualforce Pages, Data Loader, HTML, Java Script, Marketing Cloud, Workflow & Approvals, AWS, Reports, Lightning design system (LDS), Community Cloud Health Cloud, Custom Objects, RESTful API, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, FREDERICK, MD

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed the roles of Salesforce.com Developer in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Responsible for JIRA and Salesforce Administration.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Involved in Supporting Servicemax applications in Americas time zone, primarily Pacific Time zone after Confidential Go Live.
• Developed and implemented Wizard for APPTUS CLM to handle conditionality over Tabs, Sections, and Cross Section Conditionality Questions to generate the Agreement.
• Integrated Par dot with Salesforce and used Par dot marketing automation to gain new referrals.
• Implemented Par dot B2B Marketing Automation platform for lead generation/nurturing.
• Active contributor to Salesforce MVC Communities.
• Updated and repaired outdated SQL database.
• Implemented Copado to improve the efficiency of salesforce release management and version control.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Building apps using Service Cloud, Community Cloud, Health Cloud, Marketing Cloud as well as Salesforce platform
• Worked on Velocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred knowledge to the offshore team.
• Worked on a pulling data from JIRA, manipulating this data in excel using macros to make them salesforce data load compatible. This was used to load stories into copado to track components related to each user story
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Built a custom app with Lightning experience for sales to monitor their performance close details.
• Used Angular JS as the development framework to build a web-page
• Cloud Craze development and Salesforce backend development + APEX & Visualforce
• Worked with Angular-js during the time of development environment.
• Worked towards explaining the capabilities of Veeva IMS to the business in layman's terms while also being able to be "hands-on"
• Expertise working on Visual force pages, HTML, CSS, JavaScript and JQuery.
• Worked on the different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Implemented in Pricing Configuration and Product Configuration into Apttus CPQ using Salesforce Principles.
• Worked within the Lightning Service Console for the organization through Omni-Channel.
• Development of SFDC B-2-B solutions using Cloud Craze & Service Cloud Infrastructure.
• Worked in creating relationship models in Salesforce based on Current Siebel data model used.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Designed and developed user interfaces using JSP, HTML and CSS.
• Developed Lightening Components, lightening apps using Lightening Design System (LDS) to provide more interactive interfaces to end users.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts. Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, Batch Apex Classes and Schedulers.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Working experiences on Salesforce.com intranet sites and Salesforce external sharing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Commerce Cloud, Mule Soft, Cloud craze, Siebel, Apttus CPQ, Visual force Pages, JIRA, SQL, Data Loader, HTML, Java Script, Vlocity, Workflow & Approvals, Reports, Lightening design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, COLUMBUS, OH

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on both Salesforce.com Custom and Standard Objects including Accounts, Leads, Opportunities, Cases, Reports, Dashboards and Activities.
• Increased leads & sales with Par dot email drip programs. Administrator for two instances of Salesforce with Par dot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE.
• Expertise working on Visualforce pages, HTML, CSS, JavaScript and JQuery.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Expert in Salesforce Sales and Service cloud implementation.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Implemented Development tasks by using Batch Apex, Apex Classes, Visualforce Pages, Triggers, SOQL and SOSL.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Worked on Veeva including System Configuration, to make business processes social, to collaborate in real-time from anywhere, with Chatter.
• Created Consumer and Partner portals using communities and configuring it for enhanced business perspectives and worked with trigger and Trigger handler frameworks.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements. Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data, images and videos.
• Developed the UI component architecture and API for application integration framework using Angular.JS.
• Implemented Wave analytics and designed Wave dashboards, lenses and datasets.
• Enhanced SOQL queries and Classes without hitting the governer limits.
• Administrated and monitored the company’s Salesforce CRM applications.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Developed client-specific solutions on the Force.com platform using Apex, Visualforce, Process Builder and Visual Flows.
• Performs new release evaluations with Business Owner & manages new functionality rollouts.
• Identified and resolved problems, which may impact projects by monitoring progress and project status.

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, CRM, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, SOQL&SOSL, Windows XP.

Confidential

JAVA DEVELOPER

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity and Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Worked on AngularJS controllers, views, and services for new website features.
• Created DHTML pages, used JavaScript for client-side validations and AJAX, AngularJS
• Developed user interface using HTML, CSS, Java Script, Ajax and JQuery.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, AJAX, JSON, XML, Eclipse, Sub Version. MS Office, MS Project, JIRA, Agile, Sprint Cycles, Product Backlogs, EPICS, User Stories, Gap Analysis, AS-IS Process, BRD, Backlog Grooming, SQL.