SUMMARY

• Solution driven professional with expertise working as a Business analyst, UAT Analyst and Salesforce Administrator 9+years combined experience leading cross - functional teams in the development, documentation and delivery of process innovations in Telecom, Insurance, and E-commerce domains.
• Certified Endorsed Business Analyst experience in facilitating projects in Waterfall and Agile both environments.
• Certified Scrum Master with an added knowledge of agile scrum environment.
• Certified Product Owner with an added understanding of the responsibilities.
• Certified Salesforce Administrator with good working knowledge of salesforce.
• Deep knowledge of SDLC and application under different development Methodologies such as Waterfall and Agile.
• Contributed in Business Requirement Document (BRD), Functional Requirement Document (FRD), Stakeholder Analysis Document, User Stories, prioritize requirements, Product backlog grooming Current /proposed process (Gap Analysis), process mapping using MS-Visio.
• Analysis/Design, Development and Testing for the Software/System development process.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Requirement gathering and eliciting expertise, working effectively with technical staff to translate tactical business requirements into functional requirements, enhancements, and/or creation of new applications.
• Proficient at drawing Activity Diagrams, Swimlane diagrams using MS Visio.
• Experience in facilitating Joint Application Development (JAD) sessions with end-users, expert team, QA team, implementation subject matter experts, domain subject matter experts and other stakeholders.
• Experience with Microsoft Suite, including Word, Excel (i.e. Vlookups, Pivot Tables, etc.), PowerPoint, and Visio.
• Developed/executed user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.
• Excellent analytical, interpersonal, communicational, presentational, administration skills throughout the product life cycle and within business units.
• Knowledge and experience in the IIBA BA Body of Knowledge (BABOK).
• Experienced in Salesforce.com and its development life cycle including Analysis, Design, Development, Testing and Deployment.
• Working knowledge in Model View Controller (MVC) design pattern where model consists of Objects, Fields & Relationships; View consists of Visual force pages, Layouts & Tabs; Controller includes Workflow rules, Apex classes and Triggers.
• Experienced in customizing standard objects - Accounts, Contacts, Leads, Campaigns and Opportunities.
• Good experience in Force.com administrative tasks such as creating Profiles, Roles, Users, Tasks and Actions, Dashboards and Reports.
• Knowledge in designing Custom Formula Fields, Field Dependencies, Validation Rules, Page layouts and search layout.
• Experience in automating business processes by creating workflows.
• Hands on experience with Salesforce security features such as Permission sets, Organization-Wide Defaults, Role Hierarchy, Sharing Rules etc.
• Working knowledge in Data Management using Import wizard, SFDC data Export and Apex Data Loader.

PROFESSIONAL EXPERIENCE

Intermediate Business Analyst

Confidential

Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement.
• Conducting meetings and presentations to share ideas and findings.
• Effectively communicating insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders.
• Prioritizing initiatives based on business needs and requirements.
• Ensuring solutions meet business needs and requirements.
• Working closely with stakeholders to determine acceptable solutions.
• Performing user acceptance testing.
• Following up on defects.
• Updating, implementing, and maintaining procedures.
• Serving as a liaison between stakeholders and users.
• Monitoring deliverables and ensuring timely completion of projects.

Environment: Windows 10, Microsoft Office (PowerPoint, Excel, Word), Jira, Shared Point, Visio.

Business Analyst

Confidential

Responsibilities:

• Perform stakeholder analysis and build relationship among all stakeholders for a positive and an expected outcome.
• Contribute to gap analysis to find out the current state and the future state of the projects.
• Requirements gathering and elicitation utilizing suitable elicitation techniques as per the project needs.
• Assist Product Owner with Backlog grooming, User Story development and prioritization keeping in view the business value.
• Contribute to sprint planning meeting by walking through the requirements explaining the acceptance criteria.
• Collaborate and provide business analysis support to the product owner, business sponsors, and the team by delivering approved requirements.
• Attend daily scrums, sprint planning, sprint review and sprint retrospective meetings.
• Simplify complex concepts so that they can be understood by a variety of stakeholders.
• Utilize MS Visio to create UML diagrams to extract business process flows and workflows, assisting development team in understanding the requirements.
• Prepare graphical depictions of use cases using wireframing tool Balsamiq (Wire frames, Mockups)
• Develop material to support new processes, systems.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates.
• Used Email templates in Text, HTML and Visual Force.
• Implemented security settings, object level security, field level and record level security
• Extensively used Tab permissions, Record Type and Page Layout permissions
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case
• Configured Validation Rules based on business requirement
• Implemented pick lists, dependent pick lists, lookup and master detail relationships
• Managed all new user set-ups and deactivations.
• Documented Salesforce fundamentals for easy understanding and navigation for business users
• Developing, implementing and testing on the Sandbox environment

Environment: One Drive, Windows 10, Microsoft Office (PowerPoint, Excel, Word), Jira, Visio, Balsamiq, Saleforce.com platform, Data Loader.

UAT-Analyst/Business Analyst

Confidential

Responsibilities:

• Created Contact, Customer Billing Profile, Financial Account/Billing Account as a part of testing
• Placed Orders in Proposal and Delivery mode and later tested as per business reporting.
• Tested Ordering of Highspeed Internet with different make and models of Modems.
• Tested Ordering of Rogers Smart Home Monitoring with Primary/Secondary Touchpad and various Peripherals.
• Tested Provide Orders with Fulfillment Options as Rogers Technician, 3rd Party Technician, Self-Install.
• Tested all Offers and Products available for HSI (High Speed Internet), RSHM (Rogers Smart Home Monitoring)
• Created Provide Orders with Acquisition Types as Rental, Purchase from Rogers / Purchase from 3rd Party.
• End to end testing from Order creation, New activations, Suspend, Move, Cease, Re-establish, Change, Amend, Cancel, Discontinue, Equipment Exchange, Swap.
• Performed User Acceptance Testing/Enterprise Business Acceptance Testing and continuously worked in conjunction with the team of business partners, Business Analysts and developers.
• Was responsible to test different flows including different equipment on CRM application.
• Analyzed Project documentation details, test artifacts pertaining to the project (Test plan, SDS, DDD, Requirements matrix, High Level Documents, Use Cases and PCR’s). Reviewed all documents for full understanding of the Waterfall project expectations.
• Analyzed user stories and acceptance criteria to validate as per the Agile Project expectations.
• Contributed to Sprint Planning, attended daily scrum meetings, attended Sprint Review and Sprint retrospective for all Agile projects.
• Used waterfall and Agile methodology as per the project needs.
• Validated Preconditions / Post conditions to test different scenarios as per the project needs.
• Created Test Data based on functional requirements and validated as per the project needs.
• Analyzed MicroStrategy reports requirements/expectations in detail to validate if reports were generated as expected and reported the bugs found in the phase of execution.
• Analyzed the data for different reports as per the expectation from each report for business.
• Followed up with the team of developers onshore and offshore for the opened defects.
• Set up meetings with business teams and business analysts to clarify the gaps.

Environment: SharePoint, Windows 7, Windows 10, Microsoft Office (PowerPoint, Excel, Word), SQL, MicroStrategy, RQM & Clear Quest and transitioned into Application Lifecycle Management (HP ALM) as a test case and defect repository, Teradata SQL Assistant, Jira, Visio, Balsamiq.