SUMMARY

• Having 7+ years of diversified experience as a Sr. Business Analyst/Scrum Master in Banking, Finance and Insurance domain.
• Experienced in executing testing/business analysis projects in agile and waterfall methodologies.
• Excellent knowledge of all the phases of the Software Development Life Cycle (SDLC), Test development life cycle (TDLC), Project Management life cycle (PMLC) in P&C (Property and Casualty) lines of Insurance and also in data storage management.
• Strong knowledge of Core Banking System, Retail and Commercial banking business, products, policies and procedures.
• Having strong domain knowledge in application catering to banking/Credit cards / mortgage business. Familiar with full life cycle of credit cards applications for different banking systems. Have strong knowledge in following phases of credit cards life cycle.
• Excellent knowledge in Asset Management, Wealth Management, Investment Banking, Derivative products such as Options and Futures, Credit Card, Insurance and Bonds.
• Strong knowledge in migrating the Commercial Lending Process from existing AFS Application to the new application platform Loan IQ, mainly focusing on the Commercial Lending Servicing process.
• Knowledge of Commercial Lending Systems like Loan IQ. Familiarity with Consumer Lending Processes.
• Understanding of different Money Market Investment Tools including Fixed Income.
• Extensively uploaded test cases from MS Excel, MS Word to Test Director Quality Center.
• Experience in performing Root Cause analysis, Cost Benefit analysis, GAP analysis, Project planning and scheduling, business use cases, and business scenarios, business documents.
• Experience with various tools for planning, tracking and managing projects and requirements using Atlassian JIRA, MS SharePoint server and MS Project Professional and SQL for testing database integrity.
• Self - directed professional with leadership experience.

TECHNICAL SKILLS

Tools: JIRA, KANBAN Board, Azure Board, Microsoft Project, Bugzilla, Google Analytics.

Office Tools: MS Visio, MS Excel, MS PowerPoint, MSWord, MS Access

BPM Tools: MS Visio, Draw.io

Document Management & Knowledge Management: MS SharePoint server, Confluence, HP ALM, JIRA Green Hopper, Jira Test.

Data Bases: Oracle SQL, MS SQL.

UI/UX Design Mockups: Balsamiq Mockups, Wire frame tool, Adobe XD.

Operating Systems: Windows, MacOS, Linux

Scripting: Shell Scripting.

PROFESSIONAL EXPERIENCE

Confidential, TX

Scrum Master / Sr Business Analyst

Responsibilities:

• FacilitateSprint Planningsessions
• Shared and tracked updated versions of project specific documents such asBusinessRequirement Documents (BRDs), Functional Requirement Documents (FRDs) using MS SharePoint.
• Worked with the front office and back-office teams on the LOS side and also was involved in working with credit analysts in determining the requirements for LOS (Loan Origination System).
• Operating SWIFT messaging service for financial messages, such as letters of credits, payments, and securities transactions, between member banks worldwide.
• Create an agenda forSprint Review/ Demo Meetings
• Deep understanding the Business Flow of Investment Banking, Mutual Funds, Securities trading.
• Conducted JAD (Joint Application Development) sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Created AS-IS process workflow and TO-BE process workflow in MS Visio and conducted GAP analysis for projects.
• Created and maintained Requirement Traceability Matrix (RTM) to ensure all the requirements are fulfilled and all the test cases have been executed according to the proposed plan.
• Coach the team and product owner on Agile processes to ensure team is continually improving
• Facilitate Stakeholder Question and Answer session and scrum of scrums.
• Work with the team to formulate a plan for demos prior to meeting time.
• Participated in the Agile/Scrum Community of Practice to introduce and continually improve agile processes within the organization.
• Used JIRA for User Story requirements management throughout the Agile Sprints and development life cycle.
• Assist in managing product roadmap, including overall prioritization of strategic and tactical activities (including inter-project dependencies).
• Define, document, and communicate requirements in work items for development teams (epics, features, user stories, and acceptance criteria).

Confidential, PA

Scrum Master /Business Analyst

Responsibilities:

• Served asScrumMasterfor the project and ensured team maintains focus on Quality and Continuous delivery
• Worked closely with business partners, SMEs and product owners to understand the business processes.
• FacilitatedScrum ceremonies SprintPlanning, User Story grooming,Scrumexecution and retrospectives with team comprising of Business analyst, Architects, Technical leads, developers, Testers, security architects.
• Created an executed GL allocation to re-state ledger balances as needed for the process, updating ledger configuration, performing UAT, researching and correcting issues, and implementing in Production.
• Created AS-IS Business Process Model and Project Definition Document (PDD) for Mobilizing ACH Payment Service.
• Conducted DSU (daily stand up) within Time Box period and guided teams to remove roadblocks for successful iterations, which led to the transition of releases on time.
• Documents business, technical requirements, and/or critical business processes using textual and visual modeling techniques like user stories, activity diagrams, business process flow, use case, system flow.
• Performed GAP analysis and carefully elaborated application enhancement specifications detailing in scope/ out of scope items, as-is/to-be process maps
• Interacted with offshore team and onsite developers, and testers by working on user stories using JIRA and organized grooming calls using adobe connect to get the estimated story points on the work involved.

Confidential, Ohio

Business Analyst/Scrum Master

Responsibilities:

• Responsible for facilitating the creation and prioritization of Product Backlog, establishing Sprint goals andSprint Backlogduring the Sprint Planning Phase.
• Facilitate daily Standup to measure Sprint progress. Remove any impediments and re-prioritizeSprint Backlogsas required.
• Evaluate risks, trade-offs, benefits; ensuring the right things are worked the right way, at the right time working with cross functional teams and executives to remove obstacles impeding productivity
• Coordinated timely response and support to production line customer issues, when escalated. Helped the team to solve problems rather than providing solutions
• Followed Agile/Scrum methodology to track user stories on Azure DevOps Server and the progress of the team by leading standup, sprint planning, and retrospective meetings while reviewing sprint reports and burn down velocity charts
• Managed scrum team of 10 - 15 using Agile and SAFe methodologies
• Works closely with product owner, UI/UX designers, facilitate the generation of workflow, lo-fidelity and hi-fidelity wireframes.

Confidential, KY

Data Analyst

Responsibilities:

• Coordinated the upgrade of Transaction Sets 837P, 835 and 834 to HIPAA compliance.
• Data Mapping for Group and detail Product analysis and report writing
• Responsible for troubleshooting and resolving errors in 834 transactions for health insurance exchanges and performing root cause analysis.
• Handled additional responsibilities of a QA Engineer/Tester by coordinating with QA teams to lead user acceptance and regression testing
• Used the Requirement Traceability Matrix (RTM) to map test cases to requirements and ensure test coverage for Institutional and Professional claims.
• Conducted manual and database testing by running SQL scripts on Microsoft SQL Server Management Studio (SSMS)
• Logged and tracked defects in JIRA via Defect Manager
• Designed Test Plans, Scripts after analyzing various scenarios/requirements & performed defect tracking using Test Director & Clear Quest.
• Assisted in developing the Data Warehousing ETL procedures for extracting the data from all source systems to the target system. Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements using UML.

Confidential, Springfield, MA

Business Analyst/Scrum Master

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions and brainstorming.
• Involved in capturing functional and non-functional requirements.
• Responsible for assisting the testing team to develop the test plans and test cases for the system.
• Act as a key facilitator within an organization, acting as a bridge between the client, stakeholders, Business, IT, and the solution team.
• Collecting metrics for the scalability measurements for each application from the business and responsible for preparing the Requirement Specification Document.
• Developed a positive working environment where all team members were encouraged to communicate in an open manner and make active contribution to help resolve conflicts, problems, and business challenges.
• Developed strong relations with existing and prospective customers and external vendors.
• Responsible for analyzing and evaluating the criticality of issues and making decisions as to the appropriate level of escalation.
• Involved in preparing the change request form, mitigation, and risk assessment plan to handle changing requirements.
• As scrum master communicated dependencies and potential risk to the completion of the sprints including resources, costs, and systems.