SUMMARY

• 10+ years of professional experience as a Business Analyst with expertise in transforming business process requirements into Functional Requirements, Functional Specifications, Business Process Mapping and Modelling.
• Expert in all phases of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile and Waterfall.
• Experience in usingTableaufor analyzing data sources fromMS Excel.
• Excellent knowledge of business document writing skills including Business Requirements Document (BRD), Use Cases, Functional Requirements Document (FRD) and System Requirements Specifications (SRS).
• Capability in creating and managing Requirement Traceability Matrix (RTM) for tracking and managing changes based on evolving needs of projects.
• Experience in creating defect tracking using HP Quality Center and JIRA and subsequent iterations of the application development process.
• Experience in using different UML diagrams such as Use Case Diagram, sequence diagrams, and activity diagrams using MS Visio and Draw.IO.
• Working with product owner in prioritization of User Story that constitute product backlogs & refining the user story in sprint backlog for every sprint.
• Expert in broad range of technologies, including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, and MS SharePoint.
• Effective time management to ensure all tasks/issues are completed efficiently and within established timelines.
• Proficient in Risk Management planning which includes Risk Identification, Assessment, Risk Analysis, Reporting, and Risk Response/Monitoring/ Controlling.
• Worked closely with Stakeholders, SMEs and Staff to understand and document Business, Functional and Software Requirements.
• Worked with differentRequirement Elicitationtechniques like, JAD sessions, Prototyping, Observation, Interview, Brainstorming, Requirement workshop.
• Experienced with Amazon Web Services (AWS) Cloud environment.
• Proven record of Team Management and Leadership skills. Excellent Presentation skills in regard to communicating with both business and technical teams.

TECHNICAL SKILLS

Methodology: SDLC, Agile, Waterfall, DevOps

Reporting Tools: Tableau, MS Project, MS Excel, MS SharePoint

Documentation: FRD, BRD, SRS, Jama, Jira, Confluence

Analysis: Cost/benefit analysis, GAP analysis, Risk Analysis, SWOT Analysis, MOST Analysis, PESTLE Analysis, Brainstorming

Tracking / Other Tools: SQL, Jira, Rational Requisite PRO, MS Visio, HP Quality Center, JAD, RTM

Business Skills: Time management, Problem - solving, Analytical, Leadership and management

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE

Confidential

IT Senior Business Analyst

Responsibilities:

• Working as liaison between the business group and the IT Implementation Vendor to align the new Cosmetovigilance Application with the organization IT strategy.
• Determining operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Gathering and documenting requirements for configuration/customization of the Cosmetovigilance Application, including workflow.
• Creating UML and BPML processes for developing, testing, deploying and updating workflows and approval flows and rules.
• Reviewing (routing for approval) IQ, OQ and PQ scripts (created by the Validation Team) through use cases and user stories, and documents acceptance criteria and assists with user acceptance testing for system and process changes.
• Uploading approved test scripts in Jira test environment for test execution by the Validation Team; monitoring and facilitating the resolution of bugs found during the test execution.
• Data extraction, mining, cleaning, analysis, visualization & reporting.
• Creating version control system for post-project management of all Project documentations on the SharePoint.
• Providing references for users by writing and maintaining user documentation; providing help desk support; training users.
• Managing a small team of developers and assigning new tasks, synchronizing enhancement and upgrades to source code, develop Software Development Sprint plans and Test documents for testing.

Environment: /Tools: Hybrid Environment; Jira, Confluence, Balsamiq,SharePoint, Draw.io, MS Project, MS Office

Confidential, Fort Lauderdale, FL

IT, Business Analyst

Responsibilities:

• Worked using DevOps as a project execution approach.
• Works with IT and business teams in Discovery Sessions to understand business needs and develop project scope notes for multiple internal and external Medicare Parts C&D plans clients.
• Investigates service-related issues (in Convey’s Miramar System) to identify root causes of issues; identifies and communicates business needs assessments as necessary.
• Determines operational objectives by studying business functions; researching and gathering information; evaluating output requirements and formats.
• Investigates and analyzes current processes and develops recommendations to improve system performance.
• Documents the current processes as well as the expected changes and outcomes that will result from implementing the changes defined in the service request.
• Creates detailed, comprehensive, and well-structured test plans and test cases; develops testing scenarios and assists with User Acceptance Testing (UAT) for system and process changes.
• Leads Joint Application Development (JAD) sessions with SMEs and development teams; meets with IT, business partners and other stakeholders to develop dependencies and assists Project Manager in developing project plans and monitoring of progress of those plans.
• Monitors project progress by tracking activities; resolving problems; publishing progress reports; recommending actions.
• Performs system demonstrations to external and internal clients.
• Documents and manages Requirements Traceability Matrix (RTM) for project review purpose and to ensure that the business requirements were met.
• Models UI wireframes, mockups and documenting the end-user's AS-IS workflow and TO-BE business processes.
• Documents user stories, defines acceptance criteria and estimates the extent of efforts required to complete each user story using JIRA.
• Drafts Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs) using Jama tool.
• Defines existing business process (BPM-Business Process Modeling) and identified the gap (Gap Analysis) between the existing & improved business process to redefine the process (BPI) and SOPs.

Environment: /Tools: Hybrid Environment; Jira, Jama, Confluence, Balsamiq,SharePoint, Draw.io, MS Project.

Confidential, Uniondale, NY

IT, Business Analyst

Responsibilities:

• Worked using hybrid project execution approach.
• Elicited, analyzed and validated business needs of stakeholders (Management, Business Units, End Users).
• Documented BRDs/FRDs following requirements gathering and elicitation from concerned business teams.
• Collaborated with Project Sponsors and Project Owners to determine project scope and vision.
• UsedSharePoint to document project processes and procedures; communicated requirements and version controlled same.
• Improved systems by studying current practices, designing modifications
• Created dashboards using Tableau and MS Excel; presented findings to business stakeholders and identified areas of process improvement.
• Actively participated and/or managed Business Acceptance Testing and User Acceptance Testing.
• Created and developed key documents such as Cost/Benefit Analysis, GAP Analysis, Risk Analysis.
• Created detailed test plans and testing strategies and ensured these were extensively executed; this included executing SQL queries to retrieve data and test.
• Worked with the project manager for planning and organizing the project activities and communicated the information with business users and stakeholders.
• Led Joint Application Development (JAD) sessions with SMEs and development teams and documented functional business requirements as product backlogs using JIRA.
• Created and maintained a project schedule using MS Project showing all target dates for deliverables.
• Created design documents like data flow diagrams, process flow charts using Draw IO and UML.

Environment: /Tools: Hybrid Environment; Jira, Balsamiq,Tableau, Draw.io, Share Point, MS Office Suite.

Confidential, Cheyenne, WY

IT, Business Analyst

Responsibilities:

• Gathered, analyzed and documentedbusinessprocess flow, information flow,businessand system requirements.
• Supported testers in testing and demo of backroom tool application to ensure User Acceptance using Cucumber.
• Designed and documented software solutions by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications as needed.
• Prepared BusinessRequirement Document (BRD), Risk Registers, and Test Cases.
• Created Data Flow Diagram using Lucid Chart and provided documentation.
• Partnered with technical Subject Matter Experts (SMEs) to determine and document the optimal design.
• Assisted in facilitating daily Scrum stand up meetings periodically as a Scrum Master.
• Conducted Gap Analysis to derive requirements for existing systems enhancements.
• Created User stories and Use Cases for the Application.
• Created workflows, and managed project documentation using Lucid Chart.
• Conducted User Acceptance Tests; developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Created wireframes and data requirements for the user interface using Balsamiq.
• Assisted in creating User Manuals forbusinessusers and process improvement.

Environment: /Tools: Hybrid Environment; Jira, Balsamiq;Lucid Chart, Draw.io.

Confidential

Business Analyst

Responsibilities:

• Performed Document Analysis; conducted Observation; facilitated JAD sessions, interviews, surveys withbusinessusers, SMEs and App Developer teams to gather requirements on various projects.
• Interacted with the legacy systems to understand the requirements of To-Be systems.
• Led the System Development Life Cycle (SDLC) process consisting of Design and Gap Analysis,BusinessRequirements, Systems Requirements, Test Criteria, Implementation and post-implementation support.
• Enhanced supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) for standardization and future referencing.
• Worked collaboratively with architects, developers, analysts, and stakeholders.
• Helped in breaking down the BRD into user stories by conducting workshops with the team and defined the acceptance criteria for the user stories and creation of the product backlog on issue tracking tool Jira.
• Performed data mapping between source systems to target systems, logical data modeling; created class diagrams and ER diagrams.
• Planned and defined Use Cases; created Use Case diagrams, Scenarios and Use Case narratives using the UML methodologies.
• Coordinated with DataAnalysts, ETL Testers and UI Developers.
• Participated in agile ceremonies like sprint planning meeting, Daily Scrum meeting, sprint review and retrospective meeting.
• Created data mapping document from existing data capture documents for data integration from source to target database.
• Designed the test plan and worked with the QA team to implement and monitor the entire QA process. Assisted the testers in writing Test cases and scenarios to test the data and conducted the UATs with business end users.
• Worked as a liaison between business and IT stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes.
• Performed Gap Analysis by undertaking an in-depth study of the current process, planned implementation actions and Change Control Process.