SUMMARY

• Over 10 years of diverse experience working within the Banking and Financial domains.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing and deployment.
• Developed expertise in identifying, assessing, and mitigating regulatory/treasury/operational risk affecting businesses and the process - financially; legally; & reputation wise.
• Lead Fraud Claims Project to help the client on Backlog handling to meet SLA per regulatory requirement and saving financial loss on Claims by devising a plan on prioritizing High Value Claims.
• Developed controls and design to assess compliance programs to achieve enhanced due diligence to fulfill the regulatory processes and procedures.
• Lead Operations and Managed Projects Programs to overhaul Clients Enterprise Wide Risk Management Framework by finding gaps in the process and recommending/implement efficiencies.
• Tested and validated compliance oversight program across the board for Transaction Monitoring/Reporting and Financial Intelligence Units with focus on Regulatory Risk Management.
• Performed SME Functions to create Business requirements and UAT plan to test newly launched AML Transaction Monitoring & Reporting Tools in alignment to Regulatory requirements.
• Performed liaising functions to facilitate internal and external audit members and regulators, and monitors.
• Performed SME functions to assist Internal and External Auditors, as well as Regulatory Authorities during yearly AML Compliance Audit & Control processes review.
• Developed and calibrated processes and procedures for enhanced due diligence and organizational efficiency which helps in establishing and enforcing consistency and standardization.
• Build standardized AML Compliance Audit and Control function meeting regulatory requirements and at par with industry standards.
• Issued the Test Plan Document, Test Planning, Test Design and Test Execution and was involved in the Testing Process which verified and validated all the defined business requirements and associated functionalities.
• Specialized in developing and executing IT and business strategies to produce value to the business customers.
• Skilled in GAP analysis of business rules, business and system process flows, user administration, and requirements, conducted SWOT Analysis, Impact Analysis, Cost Benefit Analysis, 5-Why analysis, Pareto analysis, Risk analysis and baselining acceptance criteria and Feasibility Analysis.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High-Level business requirements.
• Lead the requirements elicitation techniques such as Joint Application Development (JAD) sessions, Interview sessions, Brainstorming, Document analysis, Focus Groups, Requirement workshops and Questionnaire over the years.
• Focused on development of integrated data environment with minimal Data Redundancy.
• Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams Data/Flow/Navigational flow diagrams using UML Tools like MS Visio
• Worked with SMEs to understand Key Performance Indicators (KPIs’), and Service Level Agreements (SLA)’s.
• Extensive experience in gathering business and application requirements, business processes, identifying risks, impact analysis, UML and activity diagrams using Microsoft Visio.
• Conducted Gap Analysis, Business process analysis, SWOT analysis and ROI analysis.
• Designed and developed Wireframes, UI mock-up screens, Prototypes for better visualization.
• Worked with different business users eliciting business rules and various Functional & Non-Functional requirements.
• Expertise in Requirement Elicitation techniques. Highly proficient in coordinating with the team and in working with users, stakeholders to elicit the requirements using focus groups, Interviews and Brainstorming sessions.
• Conducted Root Cause Analysis in identifying system gaps and deficiencies that required a business and technical based approach for problem solving.

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Business Analyst

Responsibilities:

• Involved in handling client calls and acted as a point of escalation for regulatory compliance risk related questions from the client and support teams.
• Extensive worked on Finding gaps in Enterprise-wide risk management framework and providing solutions.
• Managed and added efficiencies to client’s risk-based Quality Assurance (“QA”) Program
• Directed high-level requirements gathering sessions with Business Owners, Users, Departmental Heads, SMEs, and end customers for elicitations by means of JAD sessions, Interviews, Surveys, Focused Groups, and Brainstorming Sessions.
• Translated business requirements into functional requirements for development and QA teams.
• Ensured Project & JIRA artefacts are current; Manage active sprint(s) and backlog to ensure JIRA status is up to date.
• Produced business cases, functional specifications, data validation mapping, SRS, BRD, FSD, non-functional specifications, use cases, RTM, mockup Screens and user stories for web application changes and enhancements.
• Facilitated Scrum of Scrum for offshore teams and assisted RTE in facilitating PI Planning meetings, PI demos and PI Retrospectives.
• Experienced in Enterprise Business Analysis, Process Workflows, Change Management, Requirements Management, Software Usability, Information Architecture, Risk Management and maintaining SLAs.
• Created technical debt backlog, collated, and tracked defects, and communicated defects to the development team.
• Conducted PCI-DSS Business and IT Security Gap Analysis by suggesting PCI credit card processing gap remediation.
• Co-ordinated with the offshore BA and Test Lead for requirements analysis, UAT progress and evaluation
• Analyzed the risks involved in standardizing the claims processing system through SWOT and Cost-Benefit Analysis
• Transformed requirements into user stories and supported the product owner in forming the Acceptance criteria.
• Participated in various Scrum ceremonies like Sprint Planning Meeting, Daily Stand-up Meeting, Sprint Review Meeting, Sprint Retrospective Meeting, and Backlog Grooming and achieved towards a release goal.
• Created use cases based on the high-level requirements document and user stories via MS word.
• Extensively interacting with the Credit Risk managers and Fixed Income support leads to understanding the current flows. Major products were tri-party repos and corporate bonds.
• Followed the UML based methods using MS Visio to create Use Case, Activity, Sequence, and Collaboration Diagrams.
• Created Use Case diagrams, activity diagrams, sequence diagrams in MS Visio
• Led Value Stream mapping sessions enhancing capacity and data protection provisioning, diminishing the sum of time to benefit, and convey on quality data lined up with Information Risk Management practices.

Confidential - Dallas, TX

Business Analyst

Responsibilities:

• Oversight over continuous monitoring of high-risk accounts to remediate suspicious or manipulative activity as well as transactional and depository alerts for potential money laundering violations and activity that could pose a risk to the firm.
• Creating plans, operational procedures, and overseeing ongoing reviews for projects.
• Continuous monitoring and evaluation of projects for optimization and business process improvement by meeting budgeting requirements and desired results.
• Worked with the team in brainstorming sessions for understanding and developing data transformation logic.
• Conducted interviews with key Business Users for better understanding of the requirement and business process information.
• Facilitated and managed JAD sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Developed business process models in Agile (Scrum) to document existing and future business processes.
• Facilitated meetings, including creation of agendas, and recording of action items from meetings, received, consolidated, and produced status reports for business constituents and steering committee, etc. using MS Word & PowerPoint.
• Performed task decomposition, delegated tasks, and monitored project milestones using MS Project.
• Created Use Cases and Designed UML diagrams like Use Case, Activity and Sequence using MS Visio
• Monitored, Managed and Tracked requirements using JIRA throughout Application/Project Lifecycle
• Assisted the team in preparation of the training modules, provided steps/tutorials to generate reports.
• Performed extensive "Gap analysis" of the Wealth Management application to document existing business process flows and derive requirements for the proposed functionalities.
• Assisted solution architects to develop technology solutions for the wealth management application and asset classes including Equities, Commodities and Fixed Income instruments.
• Support agile team on the best way to refine backlog and create Healthy and Steady User Stories
• Ensure daily processing of travel agents’ commission payments was completed accurately and in a timely manner.
• Facilitated training for quality assurance teams, UAT Team, and Line of Business on product enhancements and development.
• Implemented data staging for quality assurance and user acceptance testing (UAT).
• Worked with SMEs to comprehend Risk Management concepts including Credit Risk, Market Risk and Operational Risk
• Maintained, debugged, and optimized automation programs.
• Analyzed the operational procedures/methods and recommended changes for improvement with an emphasis on automation and efficiency.
• Conducted User Acceptance Testing (UAT) and Postproduction validations (PPV)

Confidential, Plano- TX

Business Analyst

Responsibilities:

• Actively involved in gathering requirements from end users, stakeholders, product owners and subject matter experts involved in modifying various technical & functional specifications according to their needs.
• Conducted interviews with key stakeholders, subject matter experts to collect requirements and business needs.
• Evaluate business opportunity by conducting market research, analysing information that was been collected, creating business case, eliciting senior management support, and funding the approvals when it is required.
• Conducted GAP analysis by identifying AS-IS and TO-BE process models, process models also conducted Document analysis by referring all the previous project documents, analyzing with current project for further ideas.
• Responsible for gathering information to create clear, concise, and complete business and functional requirements for assigned tasks, so that every member can understand every detail requirement of the end users from this project.
• Created Graphical User Interface (GUI) mockups using Lucid charts and Created Evolutionary and Throwaway Prototypes using balsamic to show mockups to the end users and making them understand the details of the product.
• Created data mapping documents with the assistance of the development team and various heterogeneous data sources.
• Identified Business Rules for credit line approval by gathering requirements and conducting extensive one-to one interviews with Subject Matter Experts so that it will make it faster and easier to understand the business rules.
• Participated in scrum ceremonies such as Sprint Planning, Sprint Review, Daily Scrum and Sprint Retrospective.
• Attended Demo meetings with the Product Owner, to gather feedback from the stakeholders about the product.
• Attended and assisted in conducting User Story Writing Workshops for the stakeholders not proficient in the art.
• Helped in delivering Potentially Shippable Product Increment (PSPI) and collected the feedbacks from end-users.
• Assisted Product Owner with Vertical slicing and SWAG estimation for Epics during High level grooming sessions.
• Assisted PO and the team in documenting and prioritizing the items for Product Backlog, Sprint Backlog.
• Designed use-case diagrams, process flow diagrams, activity diagrams and sequence diagrams using Balsamiq and created wireframes and low fidelity mockups to provide visual insights to business stakeholders.
• Drafted and uploaded various business artifacts to Confluence to maintain a shared, centralized, and easily accessible site while linking JIRA issues to relevant spaces to promote information accessibility among team members.
• Collaborated with QA team to create and implement Test plan, Test cases and Test Scenarios for User Acceptance Testing (UAT), also used it for tracking the progress of the development team. Involved during the whole User Acceptance Test (UAT) to ensure the performance of the system and meet the requirements of the end users.
• During the User Acceptance Test analyzed issues raised by the end users, created, and prioritized defects based on the criticality of the issue, so that it the changes can be made accordingly during the sprint or in the next sprint.

Confidential - Plano, TX

Financial Business Analyst

Responsibilities:

• Presented budget updates, expense forecasts and next steps to group of thirty plus at the monthly PATH Executive Board meeting.
• Defined scope and objectives for assigned projects while managing action items.
• Analyzed control deficiencies and loss events due to technical issues or vendor correspondence in ATM Replacement Project.
• Frequently facilitated meetings and conference calls with Senior Bank Executives and stakeholders.
• Created and maintained Market Expense Reports for bank-wide ATM Replacement Project.
• Forecasted market expenses for each of the Banks (12) markets and reported actual costs, exposing a 30% cost savings opportunity.
• Monitored Budget of over $7M and conducted individual vendor expense forecasts throughout each phase of ATM Replacement Project.
• Confirmed incurred tax expenses for all vendor purchases and coordinated with markets to determine accuracy on ATM Replacement project.
• Validated extremely large sets of data, comparing received converted FISERV Statements to production statements on the Historical Statements Conversion project.
• Provided time estimates of project tasks, reporting any changes and unreasonable deadlines to the assigned Project Manager and stakeholders.
• Produced Work Breakdown Structure and Expense Variance Reports to enhance process improvement on Statements Project.
• Reviewed department processes from end-to-end to identify technological risks or bottlenecks.
• Monitored Work in Progress (WIP) accounts for each market and coordinated with market VPs to explain variances and detail incurred expenses.

Confidential - Frisco TX

Senior AML Quality Assurance and Risk Analyst

Responsibilities:

• Developed Quality Review guidance for Internal Investigations Suspicious Activity Reporting function.
• Created metrics reporting which includes analysis and trends of findings based on QR results.
• Developed controls that mitigate regulatory/operational risks associated with quality.
• Interface with Internal Investigations leadership and other business units to communicate trends identified and provide recommendations for improved compliance, consistency, and reporting across the organization.
• Developed job aids, sample SAR Narratives, training process for QA Function for efficient business process management.
• Acted as a Team Leader for Quality Assurance Analysts and provided work direction and training to junior staff, including coaching lower-level analysts on quality assurance, department operations, procedures and policies.
• Assisted the Internal and External audit teams.

Confidential - Frisco TX

AML Analyst

Responsibilities:

• Performed end to end investigation on high-risk red flags and transaction alerts by triaging, promoting, investigating by enhanced research and analysis functions to detect and report suspicious activity to FINCEN by filing discrete SAR’s.
• Lead a high executive level time bound project ordered by regulatory bodies to develop documentation and process for remediation of red flags identified. Completed the project in time as per expectation and delivered reports to relevant parties within SLA requirements.
• Specialized in recognizing potential human smuggling, human trafficking, drug trafficking, terrorist financing activities, fraudulent activities, and financial, regulatory and reputational risks.
• Expertise in BSA/AML, OFAC Sanctions, PATRIOT’s Act, Dodd-Frank, Gramm - Leach - BlileyAct, KYC, CTF, GDD, EDD related regulations.
• Experienced in performing extensive Corridor Reviews to detect and mitigate emerging trends in business. Individually conducted Southwest corridor reviews which is High Intensity Financial Crime Area to find out emerging trends and imminent threat to firms’ money transfer business.