SUMMARY

• Skilled Salesforce Developer with around 9 years of IT experience in Salesforce Development and Administration on including analysis, design, coding, testing and implementation.
• 3X Salesforce Certified Administrator& Developer.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approval Process, Reports, Dashboards, Reporting Snapshot, Tasks and Events, validation Rules, workflow, process builder, e - mail services and approval processes using customization & Apex.
• Expertise in salesforce Web Services APIs like REST, SOAP and with the support of both XML and JSON used in Web apps, Built UI for Chatter, communities, or recommendations, used Chatter REST API; Bulk API, which is based on REST principles and optimized for large sets of data; SOAP API to integrate Salesforce with ERP and Finance system.
• Experience with Service Cloud, FSL (Field Service Lightning), Sales Cloud, Salesforce Community cloud and Marketing Cloud Functionalities.
• Experienced in Salesforce/Apttus CPQ (Configure Price Quote) and CLM (Contract Life Cycle management) package configurations and customizations as part of (QTC) Quote to Cash process.
• Hands on experience in Administration and development of salesforce CRM applications.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Developed various conga templates using conga Quote templates, setup discount schedules, datasets for quote lines, advanced approval rules, generating contracts, Subscriptions and Renewals.
• Good Exposure on Salesforce Community cloud by creating social platform to create branded sites by connecting customers, employees, and partners with each other.
• Built reusable UI Components and pages with the lightning component framework, Designed, developed, test and deployed custom salesforce applications using Apex Classes, Controller Classes, and Methods compatible with lightning.
• Worked with Jitterbit, Copado tools, and heroku connect to migrate data and metadata from one organization to another organization.
• Built an ironclad network infrastructure to ensure optimal connectivity and redundancy.
• Strong Experience in developing the Lightning Web Components, worked on SalesforceDX, creating devhub and scratch orgs.
• Experience in Using Lightning Scheduler, Einstein Activity Capture Standard for Outlook Integration.
• Experience in working with Automation studio, Content Builder, Data extensions, Amp scripts, journey builder, Email Studio, Mobile studio.
• Experience in using different tools like GIT, Bitbucket, JIRA and Remedy.
• Experience in Salesforce CPQ, Salesforce Billing and Revenue cloud.
• Experience in building product bundles, product configuration, product methods, Quotes, Price rules, price books, Discount Schedules, orders, contracts, amendment’s, renewals, invoices, payments and credit notes, etc.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Created customized pdf files by using visual force pages and Apex classes then attached to the Docusign templates and sent directly to the users.
• Implemented Block pricing, Percent of Total, option pricing, Account based contract pricing as part of Salesforce CPQ implementation.
• Implemented Salesforce CPQ Quote to Cash process, configured various product’s, setup various products rules, price books, automating the orders in this application.
• Experience in Conga Composer and built various Conga quote & invoice templates.
• Hands on experience in SFDC development using the APEX classes, Visualforce, Triggers, Collections, Components, Reports, Dashboards, Force.com IDE, Eclipse, lightning flows.
• Experience in using Batch Apex mainly used to collect the records that passed to the interface method execute for processing once at the Batch Apex Job. Also, Expertise with Query Locator object to retrieve the records by SOQL Queries.
• Hands on experience in writing queries using SOQL and SOSL.
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Admin Garage, and Lexi Loader.
• Proficiency in installing App Exchange applications like DocuSign, Laser credit access, Conga Composer, Dup Catcher, Mail champ, SMS Magic, Marketo.
• Experience in integrating the salesforce with JIRA.
• Experience in using source control Git, COPADO & Blue canvas Visual studio, Dev Console.
• Acquainted with apps like with apps like Remedyforce, Marketo, Docusign, Echosign and Conga Composer etc.
• Successfully achieved project goals using SDLC Methodologies like Waterfall and Agile; took active initiative in backlog grooming meetings, daily stand-ups, retrospective meetings and helped other developers, testers and programmers with troubleshooting and recovery.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Fields, Roll up fields, formula fields, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Process Builder, Apex Webservices, Aura Components, Aura UI Framework, Reports, EDA, Lightning Component Framework, Git lab, Copado, CPQ, Salesforce gMobile, Salesforce DX, MuleSoft Anypoint Platform, Email Template, Formula Validation Tools, AppExchange

Salesforce Tools and Integration Tools: Eclipse, Apttus CPQ/CLM, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production) QTP and Sandbox Testing, Jenkins Plugin- Migration Assistant

Data Visualization Tools: Tableau

Programming languages: Apex, Java/J2EE, PL/SQL

Lightning Platform APIs: REST API, SOAP API, Metadata API, Bulk API, Streaming API, Tooling API

Web Technologies and frameworks: HTML, JavaScript, XML Bootstrap

Operating Systems: MS-DOS, Microsoft Windows XP/7/10

Database: Oracle, MS Access, SQL Server, People soft

IDE: Eclipse, Force.com IDE

PROFESSIONAL EXPERIENCE

Confidential - Boston, MA

SR. Salesforce Developer/ Administrator

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Implementing the Salesforce to Salesforce utility to synchronize data across parent and child orgs.
• Created Web-to-case and Email-to-case, case assignment rules, Escalation rules to perform case Management (Service Cloud). Also worked on Web-to-Lead to do lead management (Sales Cloud).
• Developed custom REST web service classes for integrations.
• Designed and developed Apex Classes along Controller Classes Extensions and Apex Triggers.
• Developed multiple Lightning Components in one Lightning Application and handled Quote configurator functionality with different Objects in one Lightning Component. (Aura and LWC).
• Developed Lightning pages/components using the AURA Component framework, Lightning Design System, Lightning web components (LWC) for both Desktop and Mobile.
• Implemented complete reservations project in Lightning AURA framework and Lightning Web Components (LWC) development.
• Audit current security vulnerabilities and lock down systems and applications from all intrusions and exploits by implementing a robust security hardening policy plan to help mitigate risks.
• Minimize vulnerability and improve and maintain an ironclad secure.
• Data migration and updates through the tool provided by salesforce.com and copado tools.
• Design, develop and implement solutions for the Salesforce/Apttus CPQ/CLM system deployed on the Salesforce platform.
• Configured Various Salesforce Bundle products, features and options with specific requirements in Salesforce CPQ.
• Experience in Quote-to Cash tool and CPQ integration with DocuSign.
• Implemented Salesforce CPQ Quote to Cash process, configured various product’s, setup various products rules, price books, automating the orders in this application.
• Knowledge on the Field Service Lightning mobile app how it works and aids on-site job management to a mobile workforce.
• Worked closely with business partners to realize the full capabilities of Salesforce CRM.
• Salesforce.com Lightning development experience for Service Cloud and Community Cloud.
• Worked on Salesforce CPQ (Steel brick) and created Product rules, Pricing Rules, Approval rules, Product Configuration and Product Groups (SKU). Consumed Renewal (Multi Contract Renewals) and Amender API to work on Contracting and Quoting Services.
• Involved in integration of Salesforce CPQ/CLM with third-party domain (AEM) using webservices supporting team to implement the ecommerce functionality.
• Ensured proper process documentation are in place - e.g. user onboarding/offboarding (Joiner, Mover, Leaver process), association/disassociation of Salesforce & Youreka licenses, user guides for user provisioning, use of the Salesforce apps, mobility (IoT) solution etc.
• Used field service lightning (FSL) to track job management of technicians.
• Involved in creating account on Jitterbit and run application along with mapping of external databases and salesforce.
• Designed an ironclad network and security to support the operation.
• Good experience with customization of Salesforce Communities and platforms such as Market, Steel Brick.
• Form buildingactivities to configure and setup enriched forms to capture lead data used during B2B communications.
• Implemented Copado to improve the efficiency of salesforce release management and version control.
• Experience on Salesforce Lightning Utility bar.
• Worked on conga composer - a report building tool to generate customized and personalized reports according to the company standards in MS word, MS excel, MS PPT and pdf formats.
• Working with Admin Team to create profiles, OWD, Implementing object and field level security bases on client requirements.
• I used X-Author for excel/word to map the static clauses to respective fields in Salesforce and DocuSign for Quote approvals.
• Experience working on Jitterbit Data loader for create, insert, query and bulk loader through salesforce platform.
• Worked on remote site settings, connected app for Oauth authentication, experience on certificate-based authentication of Salesforce for external systems.
• Worked with different integration issues, managed custom webservice logs in integration.
• Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.
• Integrated Steel brick and Salesforce integration for automating quoting, contracting and billing process.
• Used tools like TFS to keep track of time for development and maintain the tickets while work as part of BAU support team.
• Used sandbox for testing and migrated the code to deployment instance after testing using eclipse and change set.
• Worked extensively on Salesforce Community Cloud. Created various customer support communities with which customers/partners can directly with the business and upload files, any data.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, CLM, CPQ, HTML, JavaScript, Custom Objects, Tabs, Workflows, Forms, Steel brick, Email Alerts, Ironclad, Messaging, Youreka, Dashboards, Reports, Conga, Eclipse, Sandbox, Production environment, SSO, JIRA, GitHub, VS Code, COPADO.

Confidential -Tampa, FL

Sr. Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com application setup and customized the app to match the functional needs of business
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Implemented Community Cloud for customer self-service using knowledge articles and FAQs
• Developed custom objects, profiles, permission sets, workflow rules, quick actions, groups, validation rules, screen flows to automate business processes, apex classes, triggers.
• Improved the CPU time limit to less than 5sec by implementing Queueable apex to triggers
• Strong experience in using Visual Studio code, Developer Console
• Developed a complex functionality of a trigger that will create child’s objects which go 8 levels down and getting the field values from different application using Salesforce Integration and ETL tools.
• Developed custom lightning components using SLDS, events, Lightning bundle and Lightning data service added CSS and Design Parameters that makes the Lightning component look and feel better.
• Involved in Unit testing and interacted with QA team for Bug fixes
• Made recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process and reporting.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experience developing solutions for the Salesforce Contract Lifecycle Management (CLM) system including X-Author for Word/Excel, development of clause libraries and contract templates.
• Worked with Conga Composer to generate word, Excel and power point documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.
• Deployed the components using COPADO (CI/CD) to the next environments, also used back promotion feature instead of sandbox refresh.
• Experience in creating modern Enterprise Lightning Apps with Lightning Components using Aura Framework with custom branding combining Salesforce Lightning Design System. Knowledge of Salesforce Lightning Web Components.
• Experience in building Lightning Web Components and Events using Lightning based Components, Lightning UI Components.
• Created Campaigns, Forms, Landing Pages, Layout Templates, Email templates, Generated Dynamic Email Lists, created prospects and configured custom fields.
• Hands on experience in building custom lightning components on the Aura framework and Lightning Web Components using Controllers, Helpers, Design Attributes, Renderer, Handlers and Events to focus on the logic and Interaction in Lightning Applications.
• The CI/CD tool reduced the complexities of merge conflicts while deploying to various environments.
• Creating email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Participated in Change control board meetings and given various impact analysis as and when necessary.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Utility, Visual force, Force.com, Lightning Components, Lightning Web Components, Copado, CLM, Steel brick, Forms, SOSL, SOQL, Sales Cloud, Conga, Service Cloud, Page layout, custom links, Roles, Data Loader, Youreka, Data Migration, Reports, Dashboard, Windows.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Actively involved with developers, involved in enhancement of business modules using Standard and Custom Objects, Formula logic, Apex classes, Test Methods and writing SOSL and SOQL queries.
• Designed and developed Apex triggers, Apex classes, Custom Objects, custom layouts, workflows, approval processes, tasks, email alerts, and record types in Salesforce.com.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Strong experience in Web based pages and site design usingHTML, CSS, XML, XSLT, JavaScript, Bootstrap JS, Node JS, Angular JS.
• Used jQuery plugins for Drag-and-Drop, Widgets, Menus, User Interface, and Forms.
• Providing support to Marketing team and other internal areas, on Marketing Cloud, managing changes, projects, and issue resolutions.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Salesforce User Interface.
• Good at migrations and deployment of code from one environment to other using Force.com IDE deployment wizard, and Workbench Deployment Wizard also have hands on experience in ANT Migration
• Designed and implemented Custom Objects, Page layouts, Visualforce pages, Triggers, validation rules, Custom tabs, and Components to suit the needs of the application.
• Designed Visualforce Pages for Lightning Experience, Alternates for Java Script Codes and Shared Visualforce pages between Classic and Lightning; created many custom controllers and custom Buttons which were used in the Visualforce pages.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system.
• Worked on a pulling data from jira, manipulating this data in excel using macros to make them salesforce data load compatible. This was used to load stories into Copado to track components related to each user story.
• Controlled different environments of the Salesforce org by creating sandboxes like Developer, Developer Pro, Partial copy, and Full editions; extensively used ANT Migration tool and Salesforce CLI to deploy metadata changes from Sandbox to Production Environment.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce pages, SOQL, SOSL, Workflow & Approvals, Java Ant, Copado, Custom Reports, Dashboards, Workbench, Java Script, static Js, Eclipse IDE-plug in

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Designed, implemented, and deployed the Custom Apps, Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Worked extensively on Workflow Rules, Validation Rules, Approval Processes, Flows, Process Builder, web-to-lead, web-to-case.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Queriedsalesforce.com database with SOQL & SOSL using Force.com Explorer or Workbench
• Used Data Loader and Import Wizard to deal with legacy data and scheduled timely data backup operations using Apex Scheduler
• Involved in handling data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, and Quotes
• Used multiple Sandboxes for testing and migrated the code to the Production instance after all the test cases were cleared
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services.