SUMMARY

• Total 9+ years of IT industry experience including as a Senior System Architect and over 4 years of Java experience in software analysis, development and implementation of applications.
• Experience in designing and developing Business Rules Engine (BRE) and Business Process Management (BPM) applications using PRPC.
• Implemented Reusable Components by using PEGA PRPC.
• Experience in developing Harness, Sections and SLA.
• Implemented the business rules based on Software Requirement Specifications (SRS) using PRPC.
• Proficient in using the Construction and debugging tools like Tracer, Rules Inspector, SMA and Clipboard.
• Expertise in designing complex process flows, UI screens, services, connectors and various other Pega components.
• Expertise in effort estimation and planning the project execution.
• Certified Senior System Architect with experience in Pega Rules Process Commander.
• Experience in designing/developing applications in PRPC v5.5 & v6.1.
• Proficiency in Pega implementation cycle which includes modeling of Business process, PRPC tool installation, development, testing and deployment.
• Experienced in implementing various authorization features of Pega such as Access Groups, Access Roles, Privileges, Access of Role to object rules and Access When rules.
• Actively involved in the development of different kinds of reports for the clients.
• Excellent PRPC skills in implementing User Interface, developing Flows, using Activities,
• Integrating PRPC with Third party systems, developing reports, scheduling Agents and Listeners and very good
• Identification of Consumer across core credit and alternate data to provide credit or blended credit data with decisioning.
• Primarily worked in financial, Health care and insurance domains.
• Ample experience in gathering, documenting and analyzing business requirements and worked on many project methodologies like Waterfall and Agile. Experience in AGILE Software Delivery Process and all phases of SDLC.
• Good knowledge in designing webpages using HTML, JSP, HTML fragments and Java code in PRPC, DB2 and SQL.
• Experience on CRM/CPMHC and IAC frameworks Experience in designing class structure, workflows and Rule set management in PegaPRPC.
• Extensive experience in Integrating with external systems and general concepts of methodologies for integrating process commander applications with other systems.
• Experience in troubleshooting & performance tuning of PRPC applications utilizing Clipboard, Tracer and Performance Analyzer (PAL) for performance analysis and Preflight to check application Guardrails Compliance, Live UI, Log Analysis/Log Analyzer.
• Project enabled Experian to provide core credit data and alternate data with decisioning, providing deeper insights into consumer credit behavior.
• Used Connectors and Services to integrate PRPC with External Systems.
• Exposure on using Correspondence and Reporting features in PRPC.

TECHNICAL SKILLS

BPM Product: PEGA Rules Process Commander (PRPC) 5.x, 6.x, 7.1,7.2.7.3,8.1,8.3 & 8.4PRPC

Skill Set: User Interface, SOAP Services, SOAP Connectors, Security, Class Design and Flow Rules.

Methodologies: Waterfall, Agile/Scrum

Modelling: Microsoft Visio 2003/2005 Professional, UML

Programming Languages: JAVA/J2EE, C, C++, SQL, PL /SQL.

Mark up Scripting Languages: SOAP, JSP, XML, XSL, HTML, CSS, JavaScript

J2EE Technologies: EJB2.0, Servlets, JSP, JDBC, JMS, JNDI

Databases: DB2, SQL Server, My SQL, Oracle 9i/10g/11g, MS Access

Application Web Servers: Apache Tomcat 6.0, Web logic 8.1/9.2, Web sphere 6.0

Business Verticals: Financial Services, Healthcare, Insurance

PROFESSIONAL EXPERIENCE

Confidential, Mount Laurel, NJ

Sr Pega Lead System Architect

Responsibilities:

• Provide technical input for creation of Business Requirement Documents.
• Interact with client business team to analyze the requirements and further enhancements.
• Preparation of functional specification document.
• Design and implementation of business functionalities.
• Rest integration (Integration of application with different external environment systems)
• Implementation of business logic using Pega features like flows, activities, DT, declarative rules, validations, routing logic and UI screens.
• Portals creation and decision table delegation.
• Application performance analysis using different Pega tools like PAL, SMA and Logs.
• Code Review participation and testing key business features.
• Migration and Deployment of code in different environments.
• Coordination between onsite offshore development team.
• Development using various PRPC components like Connect - SOAP, Service-Soap, Connect - Rest, Activities, File/Email listeners, Agents, Flows, Case Management etc.
• Responsible for code deployment to higher environments using G3 automation tool.
• Performing code reviews by following Pega Guardrails.
• Providing demo to BA/End users for developed sprint.
• Design of Complex workflow Maintaining the Firms DRCB consideration
• Majorly involved in Upgrade procedure and Updating layouts and Making Application compatible with 7.X
• Designing the Ruleset stack.
• Design and develop UI and backend for a Chordiant CRM application using Java, JSP, Java Script, Café, SOAP webservices, MQ.
• Good understanding of Customer Service strategic application - Should know Pega customer service framework (CRM).
• Integrated projects in cross platform environments e.g. interoperability between J2EE, Chordiant, Pega CRM and legacy systems like mainframes.
• Have extensive knowledge about various CRM frameworks like Pega, Chordiant, Amdocs Clarify.
• Knowledge and understanding of CRM and work with the Pega CRM Module

Environment: Pega PRPC 8.1, 8.3 & 8.4, HTML, JMS, MQ REST, XML, Oracle

Confidential, New Jersey

Senior System Architect

Responsibilities:

• Responsible for working with the clients to analyze requirements, identify gaps and coordinating with Business Units.
• Involved in Designing High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Performed various integrations with external systems by coordinating with the external team members and using the Pega Connectors and Services for both the Document Generation and Bankruptcy Project.
• Good Exposure with the Pega CPM Non Interaction Portals.
• Developed the Activities which implement the Core Business Logic following the pega guardrails.
• Used the performance measurement tools like Profiler, PAL, SMA, Alerts, and Preflight.
• Implemented dynamic decision making solutions using Decision Tables, Map Value, Decision Tree rules.
• Implemented the Pega Build for change approach by exposing various tables to the business and Implementing appropriate security mechanisms.
• Involved in rule set and collisions management between two applications in the same environment.
• Implemented the various security mechanisms creating Access Groups, Access Roles, Privileges, Access of Role to object rules.
• Development of various Change Requests and Defects as per requirement.
• SSO authentication, Entitlements application.
• Pega BIX
• Analysis and fixing the defects in the Quality Center.
• Participated in the status meetings and client meetings.
• Worked in HDS (Holistic Data Store) team on java as database support to PRPC application.
• Involved in defect fixing.
• Created Activities for implementing core Business logic.
• Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.
• Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level..
• Developed SOAP Services to provide service to external systems.
• Implementation of Decision tables, Decision Maps and Declarative expressions, Constraints and Indexes.
• Creation of search reports using List view, Summary view rules of PRPC.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Environment: Pega PRPC v6.1 Sp2, 7.2, HTML, SOAP, XML, Oracle

Confidential, Des Plaines, IL

Senior Pega Developer

Responsibilities:

• Involved in the initial set-up of the system by creating the Organizational Hierarchy, Organizations, Divisions, Units, Work Groups and Work Baskets.
• Analyzing requirements gap and coordinating withLine of Business.
• Worked with business line designees to improve processing efficiency through systems and business process improvements
• Involved in Designing High LevelClassStructure,WorkflowsandRulesetsin PRPC.
• Mentored the staff in quick resolution of work problems.
• Troubleshooting technical problems and conducted analyses for efficient program/ application solutions which support client business processes and functional requirements.
• Created various PRPCactivities,flows, flow actions,assignments,SLA,declarativerules.
• Design and development ofHarnessrules,LayoutandSections.
• Created Integration of PRPC system with External SystemsIVaultusing Connector.
• Created reports i.e.,summary viewsandlist viewsusing PRPC.
• Analyzing and improving performance usingPALandDBTrace,Preflight.
• Well versed with the usage of debugging tools includingClipboard,RULEInspector,TracerandLogAnalyzer.
• Responsible for application deployment in Test environments.
• Involved in TechnicalDocumentation, Interactive Reporting.

Environment: PRPC V5.5, AIX 6.1, DB2 9.5, IBM WebSphere 6.1, MS Visio 2003, JavaScript, HTML, Java 1.5. Oracle 11g

Confidential

Pega Developer

Responsibilities:

• Designing the application as per the requirements considering the Pega Guardrails
• Involved in business discussions and finding solutions
• Involved in creating Application rules, Access groups.
• Designed and developed Business rules using D-Rules (Decision Tables, Decision Trees, Declare expressions and When rules)
• Created reusable Data classes.
• Designed class structure and Rule sets structure forDisability Claim Triage, to fit into current Contact Center and to be reused for future developments.
• Designed tables for Triage business rules maintenance, to minimize code changes as the business rules get added, updated or expired.
• DesignedTriage flowto evaluate business rules of multiple modules set by business and come up with results, this flow can be re - used with few changes for other GI Line of Business
• Involved in creating genericRule-Service-SOAPto post Triage request from end User system (DCMS) via Middleware Services (GIBS) to Customer One Triage.
• Involved in CreatingRule-Connect-SOAP, to send the evaluated Triage results from Customer One Triage system to end User System (DCMS) via Middleware Services (GIBS)
• Created common parameterizedRule-Obj-Activity, to fetch and execute the Triage business rules of corresponding module.
• Created manyRule- Obj -When, Rule-Declare-Decision Tree, Rule-Declare-Decision Tablerules for implementation of Triage business rules of corresponding modules.
• CreatedRule-Obj- Summary View, Rule-Obj-List Viewrules to generate Triaged work item reports for quick Triage results analytics for business.
• Updated work manager portal (Rule-Obj-Portal) to provide access to Triage reports.
• Worked with Reporting Team on design ofRule-Admin-Extractrules for Triage results detailed reporting in Data Mart.
• Coordinated between business and offshore team exchanging Requirements and Change Requests.
• Participated in Technical discussions and conducted Design Reviews with business.
• Communicated feedback with offshore to implement changes suggested by business team.
• Created Email Account rules for sending notifications.
• Developed Integration rules using Rule-Connect-SOAP for ECM indexing
• Implemented activities that sends an e-mail to CCP as well as attach the e-mail to the work objects.

Environment: Pega v6.2 SP2, Pega CPM, Microsoft Visio 2003, HTML, JavaScript, DB2 UDB, Quality Centre

Confidential

Java Developer

Responsibilities:

• Involved in creating report rules to be used for various auditing purpose in production environment.
• Involved in Business requirement meetings to better understand and implement for future compatibility
• Gathered and analysed user/business requirements and developed System test plans.
• Managed the project using Test Director, added test categories and test details.
• Involved in using variousPeopleSoft Modules.
• Performed execution of test cases manually to verify the expected results.
• Used Quick Test Professional (QTP)to conduct Data Driven Testing by pulling data from a table.
• Created Recovery Scenarios for the application exception handling using recovery manager.
• Involved in doing theGAP Analysisof the Use cases and Requirements.
• Test Scenarios developed for Test Automation.
• Developed highly interactive web screens based onHTML 5anddisplay Tag Libraries.
• Tested the application thoroughly inUnit Testing phaseusingJUNIT.
• Developed application specific build scripts usingJavaScript.
• UsedSpring Frameworkto integrate withStrutsand used ORM mapping tool calledHibernate.
• Involved inRegression Testing, Backend testing, Functionality and Security testing.
• WroteSQL queriesto check the integrity of data and created Stored Procedures and Triggers.
• Involved in developing utilities to be used in production environment for automation of manual process
• Involved in bug fixes as part of post-production tasks and
• Involved in enhancements to the existing functionalities
• Involved in business discussions and finding solutions
• Provide technical input for creation of Business Requirement Documents
• Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements

Environment: Web Sphere Application Server 6.0, J2EE, CSS, Java Script, TOAD, Quality Center, MS Visio, Oracle