SUMMARY

• 15+ years of overall IT experience that includes around 6+ years of experience in Salesforce.com Platform and 9 years of experience with Siebel CRM
• Involved in various projects in end - to-end implementations with multiple roles as an Administrator, Technical Analyst, Project Management, Developer and Lead.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, design, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Administer Salesforce.com SFA setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Implementation and Integration experience using Custom Objects and Custom Tabs.
• Expertise in business concepts for CPQ (Configure, Price, Quote)
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards. Experience in designing of custom objects, custom fields, custom formula fields, validation rules, custom reports, work flows and approval processes for automated alerts, field updates and Email generation according to the application requirements.
• Experience in Creating Roles, Profiles, Page Layouts, Record Types, Workflow rules, and Approval Processes.
• Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master-detail relationships, lookup relationships.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• Collaborate with architecture and infrastructure team to develop data retention strategy, data
• Worked with SOQL, SOSL, Visualforce, APEX, Force.com and Web services API..
• Having Experience in design development of Configuration & customization using Siebel tools.
• Good knowledge and experience in Scripting, Workflows and EAI
• Have a very good experience in working with Client team.
• Experience in the creation of Detailed Functional Design Document and Technical Design Document based on the requirements.
• Excellent team player, self-motivated, quick learner with good communication skills and detail oriented problem solving skills.

TECHNICAL SKILLS

Salesforce Technologies: Custom Settings, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Roles, Profiles, Permission Sets, Flows, Sites, Change sets.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform (Sandbox, and Production).

Siebel e-Business Applications: Siebel Call Center, Siebel Public Sector, Siebel Sales, Siebel Marketing and Siebel e-Clinical

Siebel customization: Siebel Tools, Siebel e-Script

Operating Systems: Windows 98/2000/XP.

Database: Oracle 10g11i MS SQL Server

Productivity tools: MS Office

Programming Languages: C,C++

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Understand business requirements and translate into technical solutions on Salesforce platform.
• Experience with Salesforce.com Governor limits, Lightning UI, Apex, and performance optimization.
• Integrate multiple technologies with Salesforce Sales Cloud
• Design, and develop advanced customizations utilizing Salesforce Sales cloud
• Lead the technical planning & requirements gathering phases for Salesforce projects
• Lead Salesforce development team in developing solutions through collaboration and discussion, within our teams and with clients
• Manage teams to deliver the given enhancement requirements and tickets.
• Handled a team of 12 members and mentored freshers with Salesforce knowledge.
• Managing a team of developers and consultants in developing Salesforce projects
• Took full ownership of the Salesforce CPQ implementation through all phases of development.
• Provide Estimations and deliverables time to stakeholders
• Resolve Business user tickets as per SLA.
• Communicating and acting as the first point of call for clients.
• Enhance the team and streamline the processes by which they achieve their goals
• Leading the scrum meetings and liaise with team and stake holders
• Conducting regular project meetings with the development team.
• Ensuring that the team produces work that adheres to Salesforce best-design principles.
• Guiding and mentoring the team to achieve project outcomes
• Created custom applications on Force.com Platform for multiple business requirements.
• Created Custom Report Types, Reports and Dashboards as per user requirements.

Environment: Force.com Platform, Standard Objects, Custom Objects, SOQL, SOSL, Report Types, Dashboards, Apex Data Loader, Eclipse, Flows, Force.com IDE, Developer Console, Data Import/Export, Batch Apex, Apex Classes, Triggers, Visualforce pages, Lightning Web Components, CPQ, SOAP API, Web Services.

Confidential

Salesforce Developer & Team Lead

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Understand business requirements and translate into technical solutions on Salesforce platform.
• Manage teams to deliver the given enhancement requirements and tickets.
• Resolve Business user tickets.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Developed Custom List Views and assigned them to respective public groups based on the criteria.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, sharing rules, public groups and Apex Managed Sharing.
• Created Apex classes, components and triggers with 100% code coverage using test classes.
• Created Visualforce pages to override the standard functionality in customer portal.
• Written SOQL and SOSL statements within custom controllers, controller extensions and triggers.
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse and Change Sets.
• Created Custom Report Types, Reports and Dashboards as per user requirements.

Environment: Force.com Platform, Standard Objects, Custom Objects, SOQL, SOSL, Report Types, Dashboards, Apex Data Loader, Eclipse, Flows, Force.com IDE, Developer Console, Data Import/Export, Batch Apex, Apex Classes, Triggers, Visualforce pages

Confidential, Texas

Salesforce Developer

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• Developed Custom List Views and assigned them to respective public groups based on the criteria.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, sharing rules, public groups and Apex Managed Sharing.
• Created Apex classes, components and triggers with 100% code coverage using test classes.
• Created Visualforce pages to override the standard functionality in customer portal.
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse and Change Sets.
• Created Custom Report Types, Reports and Dashboards as per user requirements.
• Participated in designing and developing the applications using agile methodologies.
• Designed and deployed applications as per the Sprint/Iteration schedules.

Environment: Force.com Platform, Standard Objects, Custom Objects, SOQL, SOSL, Report Types, Dashboards, Apex Data Loader, Eclipse, Flows, Force.com IDE, Validation Rules, Record Types, List Views, Page Layouts, Tabs, Apps, Workflows & Approvals, Permission Sets, Profiles, Public Groups, Sharing Rules, Queues, Developer Console, Data Import/Export, and Chatter, Batch Apex, Apex Classes, Custom Controllers, Controller Extensions, Triggers, Visualforce pages

Confidential

Siebel Onsite Coordinator, Salesforce Administration

Responsibilities:

• Working with the Euroclear bank business group on call center application Case and Task planning for the Contact center representatives.
• Interacting with various business team members to gather the requirements and document
• Demonstrative skills in supporting the end users with issues. updating
• Created proof of concepts for different user requirements to evaluate the feasibility of the platform before initiating the project timelines.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options
• Created Custom Fields, Custom Reports, Triggers, Formulas and Field History Tracking.
• Developed Custom List Views and assigned them to respective public groups based on the criteria.
• Created Workflows rules with field actions and validations.
• Created complex Validation rules to implement the logic for user requirements.
• Created Visualforce, email templates to send emails to the appropriate users.
• Created Profiles, Permission Sets, Sharing rules and public groups
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Worked with the Milestone and Entitlement process to support the business Timeline, Start Time, End Time
• Created Custom Report Types, Reports and Dashboards as per user requirements.
• Worked with the data migration team for de-dupe, Data mapping, Data analysis, created new data architecture sheet for future use. (Worked on- Data Loader, Workbench, MS Excel)
• Developed the pending design for “Program Enrollment” custom application in SFDC.
• Worked on the SFDC call center app and demoed to business.
• Worked with the Euroclear IT on the CTI adapter for new implementation for the Contact center representatives.
• Worked on the document to bring all the Org data structure, integration, application e.g. PeopleSoft, deal desk, SAP, MDM, SFDC, Siebel architecture in one doc.
• Working to create different Dashboard for reps and executive which will increase the productivity and visibility to the company.
• Implemented multiple customer satisfaction survey applications for millions of users/contacts by using click tools.
• Gathering requirement with Euroclear Bank VP’s and Executive’s for new program offer and integration with SFDC
• Participated in designing and developing the applications using agile methodologies.
• Handle weekly meetings with stake holders for enhancing the Siebel application
• Resolved the Siebel application support cases/enhancement requests within SLA.

Environment: Force.com Platform, Standard Objects, Custom Objects, Custom Reports, Report Types, Dashboards, Apex Data Loader, Eclipse, Customer Portal, Flows, Force.com IDE, Validation Rules, Record Types, List Views, Page Layouts, Tabs, Apps, Workflows & Approvals, Developer Console, Siebel 7.8 Tools

Confidential

Siebel Developer

Responsibilities:

• Key role in analyzing the client needs between Siebel and Salesforce.com
• Created a case solution for Confidential to support rep and find the right solution for the case.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Developed Custom List Views and assigned them to respective groups based on the criteria.
• Requirement gathering and business analysis to fit in Siebel 8.0 environment
• Handle the POC project for Siebel by providing Siebel technical solution and doing gap analysis.
• Creating, replying the cases created via Email-to-Case or On-Demand Email-to-Case; use the Emails related list on the case.
• Integrated CIH with 3rd party applications
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules to implement the business logic for user requirements.
• Written e-Script for certain requirements
• Involved in Peer Review
• Report work progress and any problems faced to the Project Manager as required.
• Provide inputs to the team in order to improve the test process
• Report defects, create test logs and report the test results to the stake holders

Environment: Siebel 8.0 Tools, Oracle 10g, Windows 2008, Siebel 8.0

Confidential

System analyst and Senior Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Functional Design Document
• Reviewed teams Functional Design Documents and logged issues to the Onsite team
• Configured Siebel Find Object
• Involved in configuring External Component Business Components
• Configured Recent Records and Search Applets for each views
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Configured Pick list, Drilldowns, Toggles
• Involved in Peer Review
• Participate in test plans and test scenarios
• Preparing the test data for the test cases and executing the test cases.
• Log the test defects and report to the development team.
• Prepared lessons learnt document and suggestion document to improve the quality of the application
• Handle defect tracking meeting with development lead and provide necessary information to fix

Environment: Siebel 8.0.0.1, Siebel Tools, Oracle 10g

Confidential

System Analyst/Senior Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Functional Design Document
• Reviewed Functional Design Documents and logged issues to the Onsite team
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Configured Pick list, Drilldowns, Toggles
• Involved in Peer Review
• Prepared Test cases for each of the View and performed unit testing.
• Application testing and bug fixing.

Environment: Siebel 8.0.0.3, Siebel Tools, Oracle 10g.

Confidential

Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Technical Design Document
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Configured Pick list, Drilldowns
• Created MVF, MVL and Calculated fields
• Configured MVG’s and Links to interlink different Business Components
• Configured certain requirements using User Properties. States Model. DVM
• Written e-Script for certain requirements
• Involved in Peer Review
• Prepared Test cases for each of the View and performed unit testing.
• Performing basic feature testing and fixing issues

Environment: Siebel 8.0, Siebel Tools, Oracle 10g.

Confidential

Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Technical Design Document
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Writing test cases/scripts, execution of scripts
• End to end application testing and bug fixing

Environment: Siebel 7.8, Siebel Tools, Oracle 9i.

Confidential

Trainee/Developer

Responsibilities:

• Attending training for 3 months on Siebel 7.5
• Working as shadow resource under Senior Developer and submitting weekly learning progress
• Understanding Siebel Sales and Service Functionalities.
• Analyzing Siebel version release update and implementing
• Analyzed the Business Requirements and Involved in Preparing Technical Design Document
• Writing the Functional test cases
• Document and evaluate test results
• Customized Siebel GUI layer (Screens, Views and Applets) objects using functionality as per the requirements using Siebel Tools.
• Customized Business Components according to the requirements
• Writing test cases/scripts, execution of scripts
• End to end application testing and bug fixing

Environment: Siebel 7.6/7.7, Siebel Tools, Oracle 9i.