SUMMARY

• Certified in Salesforce Administrator and Force.com Developer, having Eighteen plus years of IT Experience as (Techno - Functional) Architect in CRM Implementation, Design, Development, Configuration and Technical Infrastructure experience
• Strong Architecture experience in SFDC development and customization of applications to suit specific requirements utilizing Salesforce.com (both Point and Click, Custom solutions)
• Analyzing, Solutioning, Design, development, maintenance and enhancements to existing Salesforce applications by adhere to SFDC security, data privacy and performance guidance
• Proficient with Salesforce automation and customization tools
• Good Domain Knowledge and Experience in SFDC Sales Cloud, Service Cloud and proficient in designing & building custom applications on Platform
• Extensively worked on Salesforce Lighting Communities (Customer and Partner)
• Experiencing in Salesforce Integration using REST and SOAP API. Should be able to integrate external, 3rd party systems with Salesforce using web services
• Extensive experience in application development using Lighting components, apex, objects, triggers etc
• Involved in every SDLC phase of the project with thorough understanding of the delivery process and expectation
• Excellent Communication, Analytical, Interpersonal skills, Capable of working well as a lead, team member as independent/group
• Experience in Agile (Scrum), SDLC methodology
• Excellent Client facing and good communication skills

TECHNICAL SKILLS

Salesforce.com: Sales Cloud, Service Cloud, Salesforce Communities, SFDC Data Visibility, Data loader, APEX, Visualforce, Lightning Components, REST API (Inbound / Outbound), SOAP API, JavaScript, Visual Studio Code, SFDX, GitHub, Reports and Dashboards, workflows, Validation Rules, Process builder, Visual Flows, Auto-response rules, Approval Processes, Escalation rules, Email Chatter etc.

Siebel Applications: 7.x, 8.0, 8.1.1, Siebel Call Center/Service, Siebel HTIM, Siebel Sales, Siebel Field Services, Siebel Communications, Siebel PRM, Siebel sales / eservices

Business Processes: Accounts, Contacts, Opportunities, Activities, Quotes, Order Management, Cases Management (Service Request), Change Request

Integration: Siebel EAI, Siebel EIM

Databases: Oracle 7.x/8.x/9.x/10g, SQL Server 2000

Operating Systems: Windows Server 2008, Unix

PROFESSIONAL EXPERIENCE

Confidential, NY

SFDC Technical Architect

Responsibilities:

• Responsible for Analyzing, Design & mentoring and ensuring the development of Experience Cloud application as per the design and exact use case stories.
• Drives architecture, solution and ensures enterprise best practices are adhered to complex technical issues.
• Provide expert-level technical assistance to developers and hands-on as necessary.
• Interact with BA/Business team on day to day basis to understand and convert the functional stories acceptance criteria into Implementation approach descriptions.
• Worked with business stake holders and ensured user stories were captured with acceptance criteria.
• Responsible for developing in Apex, Lightning Web Component, Integration and other technologies to build customized solutions that support business requirements and drive key business decisions.
• Assist the administrator with complex workflow, flows rules and approval processes.
• Involved in agile development life cycles and participated in daily sprint calls.
• Review and ensure management of end to end solution impact.
• Provide strategy and roadmap on platform and solution implementation.

Confidential, VA

SFDC Technical Architect

Responsibilities:

• Actively involved in Application architecture design, solution discussions, helped explaining abilities of SFDC and demonstrating POC‘s to help better understanding the tool to business.
• Responsible for Analyzing, Design, translating and migrating the existing complex Confidential Siebel CRM (CG) Sales application into new Salesforce Sales application in a phased-out manner.
• Individually responsible for a end to end functional story implementation and adhere to Sales force best practice recommendations.
• Worked with business stake holders and ensured user stories were captured with acceptance criteria.
• Responsible for developing in Apex, Lightning Web Component and other technologies to build customized solutions that support business requirements and drive key business decisions
• Leading technical end to end solution for business processes using Salesforce.com Sales Cloud & Service Cloud, technical design documents and published technical design with data model.
• Involved in agile development life cycles and participated in daily sprint calls.
• Intensively involved in Salesforce Lightening communities and oversee the development efforts from Implementation Vendor.
• Worked extensively with Salesforce Lightning communities (both Customer/Partner) and Service. ews, email templates, auto-response emails etc..,
• Designed sharing rules, permission sets, roles and profiles etc..,

Confidential, CA

SFDC Architect

Responsibilities:

• Actively involved in design discussions with other architects, converting the BRD into technical specs, designs, development, team management and delivery.
• Development & implementation of Hyundai Sales cloud (Customer) and Service cloud (Partner)
• Involved in agile development life cycles and participated in daily sprint calls.
• Intensively involved in Sales and Service functionality development which includes point and click, custom solutions (APEX).
• Worked extensively with Sales Lightning applications and Service Cloud console
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Extensively worked with application admin. like setting up sharing rules, permission sets, roles and profiles etc.,
• Extensively worked on apex classes, triggers, test classes, test utilities for generating data, batchable classes, and schedulable classes, SOAP/REST Api integrations.
• Extensively worked with ConnectAPI for customizing some of automated chatter feeds.
• Worked with inbound Rest API by consuming payload, parse Jason and processed the request internally

Confidential, MI

SFDC Senior Developer

Responsibilities:

• Responsible for translating and combining MI state Government’s two legacy Public Case management system into one SFDC business requirement, Gap analysis, Design, development & testing.
• Worked on Salesforce Configurations across all the Standard objects like Accounts Contacts Cases etc.
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
• Good understanding of standard Chatter objects and their limitations.
• Designed Implemented and deployed the Service Cloud with various custom-built Page layouts
• Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Designed Reports and Dashboards, created Lightning applications.
• Involved in User Management - Creating users Roles Profiles.
• Created various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time-Based Workflows etc.
• Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract Insert or Update vast data millions of records from/into custom objects Standard objects.
• Designed System Configuration Enhancements Dashboards Reporting Page Layouts Sharing Rules Role Hierarchy etc.

Confidential, CT

Senior System Analyst

Responsibilities:

• Responsible for the support and enhancement of the Order Management, Quote, Pricing, Activities, Open UI enhancements, Workforce Management and Assets.
• Designed and developed 6 EIM integrations to Import 3rd party purchased potential lead info & sale point application data in daily batch import.
• Documented business problems, analyze them, come up with technically feasible solutions and be able to write FDDs (Functional Design Documents).
• Worked closely with Business Team and Technical Team to ensure the Business Requirements are understood
• Broadly communicated and clearly documented and Prepared Use Cases, Functional Specification Documents
• Worked with Technical Team to validate the Technical Design Documents against the gap between the Functional Requirement Specifications and the Technical Design.
• Liaise between Onsite and Off shore teams in creating Orders to help business testing
• Significant role in Test Script Writing, SIT/UAT testing.
• As a SIT/UAT tracker, resource should be able to compile and track the demands/Projects/Incidents for the system releases.

Confidential, CA

Senior Lead Developer

Responsibilities:

• Analyzed, designed and developed EAI outbound and Inbound web services integration process, Custom Business Services, EBC, Integration objects, configuration, Data Mapping & Workflow
• YCRM is a Confidential internal Sales Application, which serves to all the Sales Team through the world.
• Siebel 7.8.2 is used to enable the Call Center Integration, Order information management as well as Integrating with custom built Order Provisioning software called APT.
• The integration between Siebel and APT is achieved using Web Service (xml over HTTP).
• This requires customized validations, user interfaces and integration requirements for each of the organizations.
• Automation of Integration Transactions that need to be executed in sequence are achieved using a Custom Framework.
• The Framework executes pre-defined sequence of transactions, handles the exceptions, and is easy to scale.

Confidential

Integration Lead

Responsibilities:

• Confidential upgraded Siebel 6.0 to Siebel 8.1 and redesigning CRN Claim process.
• Out of 600+ transactions, most of the interfaces were changed and new ones added to the claim process
• Responsible for EAI integration design strategy and development
• Design of Farmers’ Claims inbound and outbound integration’s using ALSB, Web services and MQ series
• Responsible for EAI, Web Services, Configuration, Data Mapping & Scripting
• Created custom BCs, Integration Objects, custom MQ receiver, Workflows, Business services to to integrate external data in/Out from Siebel system
• Created WSDL and validated before sending it to the middleware ALSB system
• Onsite Team lead for offshore Integration development team. Coordinated offshore team and gave direction in building the interfaces
• Developed 18 Queue based inbound and outbound claims integrations using MQ as middle ware
• Created a common framework for the Web services (Inbound/Outbound) and MQ transactions(Inbound and Outbound)

Confidential

Siebel Architect

Responsibilities:

• Responsible for EIM, Web services, Web Logic, EAI and Siebel Configuration deliverables
• Modified existing vanilla integration objects to meet the requirement. Used the vanilla ASI business services to create the inbound web services
• Designed, Developed tested and migrated Siebel 7.8 - pharmacy delta data to the new 8.0 environment. The migration contains data of 31 business entities
• Created data mapping documents, EIM configuration files, Batch files, SQL / PL SQL scripts, to migrate data from 7.8 EIM tables to the 8.0 EIM tables and all necessary Siebel Tools configuration

Confidential, VA

Senior Lead Developer

Responsibilities:

• Responsible for critical production enhancements and fixes.
• Designed, Configured and Tested Applets and Views, Screens, BC’s etc. for Web Client- Public Sector & eService, Created several Scripts using Siebel eScript to fulfill the Client Requirement
• Created Workflows for automation of object task and created and modified Integration objects to integrate the eservice template based data into public sector application
• Cloned all the necessary BC and BO objects and based on that created light external IO, to perform the integration smoothly, since there was no need of any validation required due to the same structure of database between source and target
• Used Siebel adapter, data mapper, XML converter business services on a workflow to perform the integration

Confidential

Siebel Architect

Responsibilities:

• Responsible for Configuration, Workflow, SVB, EAI, MQ Series, EIM
• Configured Applets and Views, Screens for Web Client, Configuration Design for Web client & EAI. Worked on Siebel Server Installation and Administration
• Created several Scripts using Siebel VB.
• Designed, Developed and Tested MQ Integration with external system to create new and updated Account
• Contact and corresponding address, New Employee data using MQ Series middle layer
• Modified Account, Contact Integration objects to match the structure of external IO.
• Created Workflows by using Siebel adapter, data mapper, and XML converter to automate the transaction between target and source system
• Configured the MQ queue name, sendqueue and other parameters of MQ named subsystem and specified the integration WF to be invoked when the Queue data arrives
• Created EIM config files for importing the batch legacy data into Siebel

Environment: Siebel ePharma, CTMS 7.7.2.2, Siebel Life Science 7.7.2.2, Oracle 9i &, eScript