SUMMARY

• Experience in Kronos Workforce Central with different clients for business analysis, documentation, software configuration, testing and deployment as well as implementing, upgrading, and maintaining Kronos forecasting and scheduling.
• Extensive Experience on various Kronos modules like workforce timekeeper, accruals, activities, advanced scheduler, forecasting, attendance and Kronos workforce central upgrade.
• Vast experience in Kronos Configuration and Support of all modules (WFSO - Workforce Scheduling and Forecasting, now known as WFS-Workforce Scheduling), time & attendance (work rules, pay rules, holiday configuration, display/access profiles).
• Wrote various PS Queries according to the Client requirement to compare the Full Time and Part time employees and various Benefit plans, Queries for developing team for the migration changes, Queries for HR team for the Job Data and Employee Data including Prompts.
• Hands on experience working with Kronos MyTime, Kronos My Scheduling (Kronos Schedules or Schedule optimization) and Kronos Navigator.
• Experienced with DBMS concepts creating and modifying live and materialized views & in providing support of Kronos issues dealing with medical leave, payroll & human resources.
• Strong functional knowledge of HR, time, labor and payroll domains & Excellent Inter-personal and time management skills, insightful to determine priorities, schedule work and meet critical deadlines within budgetary constraints.
• Integrated Kronos T&A with Payroll system and HR using Kronos API and Interfaces & Created use case models, sequence diagrams, state diagrams, and process flows etc.
• Possess excellent troubleshooting skills, customer focus, sound judgment and negotiating skills & Expert in Workforce Connect/Integration Management, Time & Attendance, Activities implementation, Setup Data Management, Advanced Reporting and Forecasting.
• Experienced with Kronos 6.0-8.0 WFC products and Implementation & configuration to include Workforce Timekeeper, Workforce Connect 6.0, Advanced Scheduler, Leave & Attendance, Accruals, Analytics and Device Manager (4500 Terminals) and Experience in upgradation from 7.0 to 8.0 in Kronos module.
• Extensive technical experience in workforce management and partnering with other departments (HR, HRIS, etc.) specializing in Kronos application implementation, business analysis, troubleshooting, upgrades, and production support of large-scale software and hardware distributed systems.
• Involved in the production support activities for Kronos application in Time and attendance, Absence management and Accruals modules.
• Worked on Workforce Integration Manager (WIM): Developing interfaces, deploying in hosted environment and defining pay tables.
• Experienced in Workforce Integration Manager (WIM) Interface configuration for updating Kronos interfaces and extracting data.
• Experienced in Partnering with finance, HR, payroll, operations and other functions for business requirements, system design and implementation.
• Kronos experience with configuration of pay policies, schedules / schedule groups, system configuration, and accruals. Excellent knowledge of Kronos Time keeping, Kronos Scheduling and Kronos people record / profile modules.
• Also worked on Identifying the errors on the pages using the Application Designer and migrating the custom Projects to other environments.
• Specialized in integrating application, which is directly integrated to Kronos using APIs & Possess excellent written and verbal communication skills, demonstrated initiative, strong work ethic, and a desire to succeed.
• Implemented Global Time of Request GTOR for InTouch / 4500-time clocks & Worked on Project Management, business practices, workflows and procedures, related to the use of Payroll and Human Resources Information Systems.
• Utilized ITSM and Remedy ticket system to support local users in a timely manner & Assisted Project Manager with ticket reporting and clinical study status reports.
• Expert in applying application upgrades, service pack updates and applying break/fix changes to Kronos.

PROFESSIONAL EXPERIENCE

Kronos Consultant

Confidential - MENOMONEE FALLS, WI

Responsibilities:

• Conducting assessments to define and document current business practices and policies, educate how the Kronos product will impact business practice as well as process.
• Facilitate the "to-be" phase discussions that will define processes, roles and responsibilities in addition to security of the Kronos products.
• Worked on various Kronos modules like workforce timekeeper, accruals, activities, advanced scheduler, forecasting, attendance and Kronos workforce central upgrade.
• Created and modified configuration setup including but not limited to Access Profile,Pay rules, Scheduler and Advanced Scheduler.
• Performed analysis work within Workforce Device Manager (time clocks), WIM interfaces inbound (employee data) and outbound (payroll hours/wage), pay rules, accruals, reports, wage profiles, etc.
• Worked with WFM solution concepts such as Benefits, Time & Attendance, Entitlements, accruals and employee scheduling.
• Configuration of shift differentials, accruals and holiday schedule for union employees.
• Create testing workbooks, which includes scenarios and expected results to ensure a successful test phase.Create various interfaces into and out of the Kronos product.
• Worked on Creation/maintenance of Kronos pay rule configuration, timecard calculation interpretation, schedules (basic scheduling)
• Implemented ADP eTime/ Kronos Workforce core v3.x - v8.x, Navigator, Leave, Calculated accruals, Attendance, Activities, Advance Scheduler, Timecard Attestation, Calendar, Time Off Request, Org Maps & Jobs, Process Manager, WIM - Workforce Integration Manager, and Setup Data Manager
• Auditing and fixing enrollment data errors and member information as well as managed the process for primary care provider assignments and Performing with SDLC process utilizing Waterfall and Agile to ensure simultaneous releases were implemented accurately.
• Collaborated with stakeholders like product owners to write up and prioritize documents like user stories for product backlogs.
• Monitor training for Help Desk personnel as well as handle various personnel activities
• Implemented Agile Methodology And involve in strategic management in interacting with stakeholders' expectations and aspirations and engage in opportunities created by the stakeholders.
• Provide production support to WFC, WFA, Leave, and Process Manager. Utilized technical ability to create, maintain, and support Kronos WIM Interfaces.
• Experienced in organizing, managing and executing Global UAT projects and driving the completion of project deliverables within established timelines.
• Led business requirements gathering sessions, via interview process, using Level3 web meeting tools to write use cases.
• Created complex Stored Procedures, Triggers, Functions (UDF), Indexes, Tables, Views and other T-SQL code and SQL joins for applications following SQL code standards.
• Configuration of Workforce Timekeeper Pay Rules, Accruals, Wage Profile, Schedule Rules and Adjustment Rule, per DSR, in Kronos WFC v 6.3 and currently 8.1.4.
• Testing Lead devising test scripts for Pay Rules, Person Import, Payroll Export, Punch Import, Punch Export and Schedule Export
• Configure new functionality within Kronos to support changing business needs such as Pay Rules, Customer Reporting, Attendance Rules and Automated Alerts
• Responsible for Identifying required pay code Profiles, work rule Profiles and Labor Level Sets
• Implemented Kronos Workforce Center Timekeeper, Scheduler, Connect/Workforce Integration Manager, Data Collection Manager/Workforce Device Manager, Kronos terminals.
• Responsible for developing Kronos Pay rules, Work rules, Paycode Profiles, Paycode, Wage Profiles, FAP's, Schedules, Labor Levels, Labor Level sets, and configuring Kronos 4500 and 480 devices utilizing WDM and DCM
• Provided thorough knowledge transfer of NGUI and Labor Scheduling module.
• Developed designed documentation for the configuration of the software based on discovery and union contracts. Trouble shoots Kronos system issues and getting the right support function structure in place.
• Created and/or modified many KRONOS WFC / KRONOS WIM Interfaces. People Import update and Timecard/Schedule Inquiry (iSeries MQ web-service XML calls to KRONOS WFC)
• Conduct user acceptance testing for Kronos clients. Various phases of the project life cycle to fulfill client's requirement of data needs.
• Hands on experience with Cosmos; migrating SSIS to Cosmos for downloading commerce data to Cosmos and Cosmos to SQL Server.
• Experience working with USQL (Unified SQL), new Microsoft programming language to deal with Big Data that resides in Microsoft cloud Azure.
• Experience working with Microsoft cloud's Big Data Cosmos, ADL (Azure Data Lake) and ADS (Azure Data Storage)Experience in Creating, Deployment and Administration of SSIS and SSRS packages.
• Experienced in report generation using XML, Crystal Reports, SQL Server Reporting Services (SSRS) and Excel spreadsheet.
• Supports consultants on various organization development initiatives such as business unit talent reviews, succession planning, promotions, and individual and executive leadership development programs.

Kronos CONSULTANT

Confidential - Manhattan, NY

Responsibilities:

• Researched, wrote, and edited test procedures used for upgrades; Modules include HR/Payroll, Timekeeper, Leave, Attendance, WDM, WIM, Scheduler, and Analytics.
• Engaged with requirements gathering, assessments, interfaces, application configuration and support for Kronos Workforce Management Systems Conducted user interviews with various stakeholders and documented business (BRD) and functional requirements (FRD).
• Business Analyst of Kronos Workforce Timekeeper 6.1 and 6.2, Advanced Scheduler (including Self-Scheduling) and TTE (Telephone Time Entry) System.
• Supported approx. 4a000 employees including 200 Timekeepers (Manager) and 800 employees with Advanced Scheduler access. Created additional patterns and shifts to accommodate the implementation of additional departments.
• Evaluated requirements, write specifications for, develop, test and deploy interfaces through WIM 7.0 using extensive and complex calculations and database queries and commands.
• Delivered several trainings to agents introducing them to their role within workforce management to the leader of the Employee Engagement Team.
• Excellent Understanding of Software Development Methodologies like Waterfall, V-model and Agile.
• Participated in all the iterations while enforcing the agile framework. Wrote Use Cases and helped the product owner to prioritize them and other product backlog items.
• Developed Kronos Pay rules, Work rules, pay code Profiles, Wage Profiles, FAP's, Display profiles, Assignment Rules, Schedules, Labor Levels, Labor Level sets, and configuring Kronos 4500 devices utilizing WDM and DCM.
• Partnered with management and ETime/Kronos Administrators to reduce issues from the Kronos timekeeping system and to improve interfaces with ongoing assessments.
• Included analysis work of Workforce Device Manager (timeclocks), WIM interfaces inbound (employee data) and outbound (payroll hours/wage), pay rules, accruals, reports, wage profiles, etc.
• Worked on WFM solution concepts such as Benefits, Time & Attendance, Entitlements, accruals and employee Scheduling.
• Involved throughout the System Development Life Cycle (SDLC) and Agile Methodologies and performed a primary liaison between the business and the technical areas
• Implemented Advanced Scheduler for Employees of sites to reduce unnecessary costs of manual processing and possible employee relation's issue when schedule is not processed properly by the manager.
• Configured new functionality within Kronos to support changing business needs such as Pay Rules, Customer Reporting, Attendance Rules and Automated Alerts.
• Implemented Kronos best practices to ensure efficient timekeeping for managers, employees, and payroll staff.
• Configured Leave of absence, reasons, eligibility, documents, and Leave rules from HR practices, making recommendations for Kronos Timekeeping system best practices.
• Involved in the production support activities for Kronos application in Time and attendance, Absence management and Accruals modules.
• Developed and implemented a view in Kronos to calculate the Total number of hours worked in a year for all the employees and registering it in Oracle.
• Conducted "train the trainer" workshops for division payroll staff one Kronos Time and Attendance System.
• Led internal meetings on system build strategies for complex configuration, working with tables, interfaces, and SQL developers.
• Performed software upgrades to KRONOS multiple time clocks and maintained KRONOS pay rules, codes, work rules, wage profiles, Labor levels, schedules and shifts as required by HR/PR.
• Monitored system performance and clearly communicate any issues with Kronos technical support or internal IT resources to ensure timely resolution.
• Compiled Reports, Statements, and Summaries related to timekeeping and submit them to appropriate Internal Customers.
• Assisted payroll staff with identifying potential cost-saving opportunities via Kronos configuration options and Best Practices.
• Provided audit for the client system for better stability and uptime of the system with enabling various logs of WFC and collecting verbose logs.
• Resolved clock issues for client stores and maintaining the clocks by Configuring the Device Groups and Devices.
• Worked on implementing all the building blocks of Work force Timekeeper and Attendance module as well to configure the web server and app servers for the Kronos environment.
• Provided feedback to users on possible areas of inconsistency with pay practices and conditions to ensure accuracy in employee compensation.

Kronos business Analyst

Confidential - Dublin, OH

Responsibilities:

• Worked on environment configurations necessary to successfully develop, deploy and maintain Kronos interfaces integrating HRMS and Clocks like Kronos 4500.
• Maintained and Supported Kronos Work Force Central Suite of scheduling, timekeeping, payroll and HR system.
• Worked on creating and managing Pay rules, pay code distributions, work rules, breaks and all related block components for Pay policies.
• Involved in the production support activities for Kronos application in Time and attendance, Absence management and Accruals modules.
• Researched, wrote, and edited test procedures used for upgrades; Modules include HR/Payroll, timekeeper, leave, attendance, WDM, WIM, scheduler, and analytics.
• Created customized reports using Cognos, Brio, Tableau, Business Objects, and Crystal Reports & researched products for project management and enterprise-wide reporting needs.
• Worked on the new accrual setup, related changes (process profiles, access profiles, interface changes), Employee migration to new accrual plans and Oracle to Kronos interface changes from end to end.
• Involved in the configuration of holidays, access profiles, display profiles and understand core user essential functions including Timecard maintenance, Hyper find queries, reports, exceptions, schedules.
• Involved in the kronos Interfaces modification/deployment for employee process profile update and accrual plan changes.
• Provided audit for the client system for better stability and uptime of the system with enabling various logs of WFC.
• Worked on Creation/maintenance of Kronos pay rule configuration, timecard calculation interpretation, schedules (basic scheduling) & Utilized technical ability to create, maintain, and support Kronos WIM Interfaces.
• Collaborated with internal teams as an Analyst for HR payroll policy, HRIS system configuration, and Kronos set-up.
• Helped HR and Payroll departments transition outdated time and attendance systems to Kronos electronic system & Designed and developed project documents templates based on Agile SDLC methodology.
• Worked with Kronos implementation team to complete a successful implementation of Kronos & Resolved clock issues for the client stores and maintaining the clocks by configuring the Device Groups and Devices
• Elicited and evaluated information gathered from stakeholders to produce requirements and decomposes high-level information into details for a more general understanding.

Business Analyst

Confidential - IN

Responsibilities:

• Interface and collaborate with a diverse range of project staff, including project managers, PMO support staff, business analyst, developers, technical analysts, system architects, etc.
• Expertise in defining scope of projects based on gathered Business Requirements including documentation of constraints, assumptions, business impacts and project risks.
• Analysis and review of Software and Business Requirements documents. Conducting requirement gathering sessions, feasibility studies and organizing the software requirements in a structured way.
• Liaised between the Developers and Enterprise Architect to have project documentation such as the SDDs, User Guides, VDDs and Production Operations Manuals updated for various software releases and finalized by conducting technical writer edits.
• Gathering business and technical requirements that would best suit the needs of technical architectural process Took the lead in coordinating the team's assignments and facilitating a weekly documentation status meeting.
• Ability to collaborate with peers in both, business and technical areas to deliver optimal business process solutions in line with corporate priorities.
• Participated in requirement review sessions and visualization comment review sessions with stakeholders, capturing feedback and revisions.
• Worked on importing compliance requirements into the RRM tool according to the VIP. Lead projects in developing Gap Analysis, Risk Assessment, AS IS and TO BE, and requirements matrix.
• Used Requisite pro to document requirements, associated change requests with requirements and connected requirements with Use Cases.
• Used Rational Tools to create user stories, tasks and updates done to the project. Facilitate discussion with support teams in different phases of SDLC. Ability to execute in fast paced, high demand, environment while balancing multiple priorities.
• Ability to interpret business language into technical documentation. Outstanding problem solving and analytical skills with ability to turn findings into strategic imperative.