SUMMARY

• Having 10+ Years of IT experience in all Software Development Life Cycle (SDLC) phases from requirement gathering to analysis, design, development, implementation, and enhancement of projects in Salesforce.com CRM as Salesforce Administrator and Developer.
• Facilitate communication between Business Owners and Development team to produce effective project outcome.
• Strong interpersonal communication, time management, process optimizations and problem - solving skills with detail orientation in the technology arena.
• 10+ Years of IT experience in Salesforce.com CRM (SFDC) and Force.com platforms as a Developer and
• Administrator, which includes around 3 years of Lead experience.
• Salesforce Development Life Cycle implementation covering Sales Cloud, Service Cloud, Health Cloud, B2B, B2C, Manufacturing, Logistics, Financial and App-exchange applications.
• Salesforce.com Applications Build and Design using the best practices.
• SFDC development using Visualforce Pages, Lightning Web Components (LWC), VF Components, Apex Classes, and Custom Controllers, Controller extensions, Test Classes, Test cases, SOQL, SOSL, MVC architecture, Release Management and Force.com IDE from scratch.
• Writing Apex batches, Schedule classes by implementing interfaces to process large data sets.
• Implemented Queueable classes to control of asynchronous apex processes by using Queueable interface and worked on Future methods.
• VS Code IDE for writing business logic in Apex programming language.
• Having Good Exposure on Salesforce Health Cloud, Community Cloud and Release Management using
• CI/CD with Copado.
• Good experience in automate the functionalities using Workflows, Process builders and Flows.
• Experience in Omni Channel to implement case auto routing functionality.
• Strong experience in defining and managing Custom objects, creating Page layouts, Developing field validations, formulas, and Workflow rules.
• Experience in implementing Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Expertise in customizing standard objects like Accounts, Contacts, Opportunities, Cases, Products, Leads, Campaigns, Reports, Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects, various advanced fields like pick list, field dependencies, formula fields.
• Worked on Security controls like Password policies, Login access policies, remote site settings, named credentials, sharing settings and certificate and key management.
• Expertise in creating different Text, HTML, Visualforce email templates for the clients and customers.
• Experienced on Lightning Web components (LWC) with Visual Studio and Experience in Salesforce Business Analysis. Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce Pages, Queueable Classes, Components, LWC, Sales, Service, Flows, Workflow Rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom Objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, Security Controls, Data Management, Health Cloud, Financial Cloud. Salesforce CRM
• Expertise in building Lightning components for Record pages and Quick actions.
• Experience in using Force.com Web services API for implementing web services in the application for access the data from different third-party applications.
• Salesforce Integration with RAC, Viewpoint, Oracle, SAP ERP, Mulesoft, Informatica, External systems using Apex web services WSDL and Rest API.
• Good experience in Salesforce integration with DocuSign.
• Experience in CTI integration for Phone to case functionality in Service cloud applications.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Involved in Process builder migration to flows and Apex triggers to avoid Apex CPU time limit exceptions and Improved application performance.
• Experience in working with Communities (Customer Portal).
• Proficient in Data Migration from Traditional Apps to Salesforce Using Apex Data Loader.
• Good experience on Salesforce DevOps (CI/CD) with Copado.
• Hands on experience on salesforce production support projects, ticketing tools, Defect fixing, enhancements and SLA process.
• Good experience and knowledge of Deployment using Change Sets and Kintana tool, Involved in Post deployment activities.
• Experienced in JIRA, Footprints and TFS in bug tracking, issue workflow, linking issues and in creating projects and user stories.
• Worked closely with business users, analysts for requirements understanding, analyzing, and preparing technical documents for the functional requirements and used LWC to increase application performance.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Agile Methodologies, Scrum Software Development processes as well as Waterfall model.
• Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different sets of roles.
• Salesforce.com implementation and customization using Apex (Classes, Controllers, Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs and Objects, Analytic Snapshots, Dashboards.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Implement Security and Sharing rules, Configuring Permission sets, Field level security, Object level security, Profiles, Triggers, Workflow rules, Approval process for Automated alerts, field updates, SOQL, SOSL, Visual force pages and Apex classes.
• Good Experience in Copado (CI/CD), GitLab (CI/CD), GitHub, Git, SFDX, VS Code, Visual Studio 2022, Mulesoft, Node js, .Net, Python.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player also accustomed to work in both large and small team environments.

TECHNICAL SKILLS

Salesforce CRM: Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce Pages, Queueable Classes, Components, LWC, Sales, Service, Flows, Workflow Rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom Objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, Security Controls, Data Management, Health Cloud, Financial Cloud.

Tools: Developer Console, Force.Com IDE, Force.Com Explorer, Workbench, Data Loader, Lightning, Integration, Informatica, MuleSoft, Copado.

Other Programming Languages: Core Java, JavaScript, HTML, XML

Operating Systems: Windows 10, Windows Server 2008/ 2012/2016

Domain Expertise: Sales Cloud, Service Cloud, Health Care and Financial applications

PROFESSIONAL EXPERIENCE

Confidential, Texas

Senior Salesforce Developer

Responsibilities:

• Worked as Salesforce Technical lead and managed team of 6 members.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Design, implement and deploy the solutions in Sales cloud, Service cloud, B2B, B2C applications.
• Developed Apex classes, triggers, Batch classes, Schedule classes, Test classes, Queueable classes and future methods.
• Developed visual force pages and LWC to build modern user interfaces in sales and service cloud applications.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities, Reports and Dashboards.
• Implemented Service Cloud including Service Console, Case Management, Customer Portal Communities, Entitlements and Entitlement process.
• Developed Omni Channel to implement auto routing cases functionality for agents in service console.
• Involved in Process builder migration to Flows and triggers, and improved application performance.
• Experience In CI/CD with Gitlab to deploy the components.
• Hands on experience in Administration setup like manage Users, Security Controls, Data export and Data Management.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implementation on Salesforce security model of access control and data visibility using roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Implemented many workflows, process builders and flows to automate the business functionalities.
• Worked on Salesforce integrations with Connection 360, EBIA, Oracle and other external systems.
• Experience in SalesForce integration with DocuSign.
• Design and implement the process builder migration to Flow or apex code to improve application performance.
• Involved in the apex code optimization to avoid apex CPU time limit issue and improved the application performance.
• Identify business requirements, and process improvements and implement appropriate technical solutions.
• Worked on Salesforce configuration activities and process builder migration.
• Responsible for all the activities related to configuring Data Loader, Work Bench uploading data in CSV files into salesforce.com.
• Involved in Data export, Data mapping and Migration with external systems.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers by following the Governor limits in Salesforce.com.
• Used SFDX CLI to have flexible and configurable scratch orgs for development and automated environments, to accelerate the app development.

Environment: Saleforce.com platform, Lightning Web Components (LWC), Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Jenkins, Security Controls, Sandbox, Eclipse IDE Plug-in, EBIA, Connection 360, SOQL, SOSL.

Confidential, New Jersey

Senior Salesforce Developer

Responsibilities:

• Worked on Centris Direct application (It’s a single end to end interaction management platform) development.
• Implemented Client-specific requirements and enhancements for AstraZeneca, Amgen, Novo, Smith & Nephew, Sanofi US, GSK, Gilead clients.
• Worked on web services & Veeva Connector as part of client business requirements with External systems.
• Involved in Salesforce integrations with RAC, Viewpoint, and third-party external systems.
• Experience with MuleSoft to integrate the Salesforce with Viewpoint.
• Involved in ETL integration with Informatica.
• Involved in SalesForce integration with DocuSign.
• Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.
• Designing and developing Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Developed batch classes to deal with large data operations and implemented schedulable batch classes.
• Implemented many future methods for callouts and developed Queueable class to avoided future handler exception.
• Developed the test classes to maintain the proper code coverage and prepared the test cases for the QA & UAT test.
• Developed custom settings and custom metadata types to access set of reusable data, also turn on/off the functionalities using the field value.
• Involved in SalesForce with Veeva connector integration to access the data from Veeva once the interaction created and vice versa.
• Involved in Inbound Salesforce integration with RAC using Mulesoft integration to access the data if any updates on employee master data.
• Involved in Salesforce integration with Viewpoint to access the speaker compensation data.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Deploying the packages for the Centris direct application updates using the workbench.
• Involved in release management planning and Experience in Salesforce DevOps (CI/CD) with Copado to deploy components.
• Providing system administration and customization support of internal and customer-facing Salesforce environment, especially related to customized applications including Apex, LWC, Visualforce and lightning components, user permissions, security settings, process builders, visual flow, custom objects, and validation rules.
• Build solutions that scale and perform, analyze customer requirements to determine an appropriate solutions design considering capabilities, limitations.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder with the new Lightning Design System.
• Run APEX data loader to import/load the data into Salesforce object after these files are successfully transferred.
• Used the sandboxes for testing and deployed the code using Change sets after the several stages of testing completed..
• Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data and images.
• Worked on Post deployment activities like some configuration setup, scheduling batch jobs, creating data in custom settings.
• Interacting with Clients to understand complex business requirements and documented the requirements, prepared technical design documents.
• Prepared test scripts and involved in developer unit testing, responsible for defect fixing.

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, Documentation, Data Loader, AppExchange, WSDL, Rep AppExchange, Data Tools, Lightning Web Components (LWC), CPQ, RAC, Viewpoint, process builders, Flows, Apex Language, VisualForce Pages, Data Loader, HTML, Java Script, Workflow & Approvals.

Confidential, California

Senior Salesforce Developer

Responsibilities:

• Designed and deployed the Custom objects, Custom Tabs, Validation rules, Workflow rules, Page Layouts to suit the needs of various customized applications.
• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Developed Salesforce.com ETL process using Informatica Cloud.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Hands on experience on implementing Omni channel for auto route functionality.
• Experience CTI integration with Genesys application.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail, and lookup relationships.
• Designed and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created Matrix and Summary reports in Salesforce.
• Monitoring and addressing system related defects by the business.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action Developed Apex (classes and triggers), Visualforce, (based on specific requirements) to extend Salesforce to support business requirements.
• Providing system administration and customization support of internal and customer-facing Salesforce environment, especially related to customized applications including Apex, LWC, Visualforce and lightning components, user permissions, security settings, process builders, visual flow, custom objects, and validation rules.
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code.

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, Documentation, Data Loader, AppExchange, WSDL, Reports, AppExchange, Data Tools, Community Cloud, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug- in.

Confidential, CA

Senior Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Providing system administration and customization support of internal and customer-facing Salesforce environment, especially related to customized applications including Apex, LWC, Visualforce and lightning components, user permissions, security settings, process builders, visual flow, custom objects, and validation rules.
• Worked on salesforce.com Standard Objects, Custom Objects, Entitlement process, Email 2 cases, customer portal, Validation rules, Workflow Rules, Custom Buttons, and Record types.
• Implemented CTI integration for Phone to Case functionality.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Worked in the Salesforce.com development environment which includes custom objects, workflows, triggers, migration tools, SOQL and REST-based web services using Apex programming, Lightning web components, and related technology components.
• Worked closely with business users, analysts for requirements understanding, analyzing, and preparing technical documents for the functional requirements and used LWC to increase application performance.
• Created multiple lightning components using design system to enhance the existing functionalities.
• Developed apex classes, extension controller classes to search adding records into other objects using DML methods.
• Worked on Salesforce Lightning Process builder to easily automate business processes. Developed reusable UI components with the Lightning Component Framework. Migrating from Salesforce Classic to Lightning and creating Lightning components.
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class. Used Relationship, Aggregate queries using SOQL, SOSL to query and search records from Salesforce platform database.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Involved in Business Process Modeling and Re-engineering to improve the current business process and gain efficiency through the new application.

Environment: Saleforce.com platform, Data Management, Data Loader, Apex Language, VisualForce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, User Management, Eclipse IDE Plug-in, SOQL, SOSL.

Confidential

Salesforce Developer

Responsibilities:

• Performing the roles of Salesforce.com Admin and Developer in the organization.
• Worked on page layouts, validation rules, workflow rules, email alerts, formula fields, Implementing the security for the application and duplicate rules.
• Worked on Footprints for the requirements gathering and moving the requirements to various levels once they are being done.
• Responsible for Unit testing, Root cause analysis for defects, fixing the defects based on severity.
• Worked on Security controls like Password policies, Login access policies, remote site settings, sharing settings and certificate and key management.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designing and developing SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Developed various Apex Triggers to include extra functionality and wrote Apex Classes and Test classes for the Triggers.
• Involved in data migration from CSV files to Salesforce using Apex Data Loader.
• Run APEX data loader to import/load the data into Salesforce object after these files are successfully transferred.
• Used the sandbox for testing and deployed the code using Change sets after testing.
• Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data and images.
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion.

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, Data Management, Security Controls, Documentation, Data Loader, AppExchange, WSDL, Reports, AppExchange, Data Tools

Confidential, New York

Salesforce Developer

Responsibilities:

• Involved in BSR (Business System Requirements) meetings, documenting functional and non-functional needs; was part of designing key solutions needed for project's progress.
• Analyzed customer needs and translated them to technical reality extendable by communicating with Business users.
• Used Salesforce Automation for managing Sales, Opportunity, Account, Contact, and Data Quality.
• Developed Apex classes, Apex triggers, Rest Services and Controller classes for functional needs in application.
• Used JavaScript and libraries with Apex for the desired functionality.
• Created processes to load data in database and/or extract from database and send to clients via email and FTP.
• Created Triggers like sending emails to portal users on updating account information comparing new with old.
• Involved in integrating Salesforce with external master data using SOAP and REST API; integrated web services by generating WSDL files to extract data from external systems to display in salesforce.com.
• Designed logic involving Apex Controllers and Triggers to support forecasting apps confined to Governor Limits.
• Configured Identity confirmation, Login restrictions, User Interface settings and Profile settings.
• Created roles, groups and executed role hierarchy, sharing rules and permissions for shared access among users.
• Created Page Layouts to make users comfortable to input data into CRM; implemented search, filtering, and tagging on page layouts for sales to locate relevant marketing content and documents in SalesForce.com CRM content.
• Developed UI using CSS, HTML tags, VisualForce components and used JavaScript forfront-end validation.
• Developed tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Created custom objects and defined lookup, master-detail relations used to read, extract, and load data from comma separated values (CSV) files; Data Loader to insert, update, and bulk import/export data from Salesforce objects.
• Used sandbox mode for testing, migrated code using change sets to production instance; created test scenarios on Sandbox for complex business logic and used Force.com component deployment wizard for migration of data.

Environment: Salesforce.com, Apex Controller, Visual Pages, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader, SOQL, SOSL, Sandbox, Profile settings, WSDL, HTML, CSS, Java Script