SUMMARY

• Over 7+ Years of IT experience that includes 4+ years of experience inSalesforce.com CRM Platform and 3 years of experience with Java technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, design,developer, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
• Extensive experience in designing of Custom Fields, Role Based Page Layouts, Workflow Approval, Profiles, Users, Tasks, actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Dashboards and Email generation according to application requirements.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force AppExchange and JAVA.
• Experience in Marketing Cloud, Sales Cloud, Service Cloud, Call Center, Force.Com and Chatter in Salesforce platform.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Hands on experience in DevOps and AWS, Experience in managing DevOps pipeline and also in AWS services.
• Hands on experience in Administration setup like Manage Users, Security Controls and Data Management.
• Good Experience on SalesForce Lightning Aura Component and Lightning web Component.
• Good work experience in designing various Webpages in Visualforce.
• Worked on Security Controls (Profiles, Roles, OWD, Sharing Rules, Groups, Permission Sets).
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experience in lead case management (Web - to-Lead, Email-to-Case).
• Experience working with Force.com IDE, Data Loader, Apex Explorer andSalesforce.com Sandbox environments.
• Experience in using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Good knowledge in Unit Testing, Test Coverage and Code Review.
• Good Experience Schedule Apex and Batch Apex.
• Experience with Collections like List, Set and Map.
• Good working knowledge in implementing the many-to-many, Look-up and Master-Detail relationships and Automating the business Processes using Approval Process, Workflows, Process Builders, Escalation Rules and Auto-Response Rules.
• Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
• Have extensive experience in deploying code fromSandboxto Sandbox and Sandbox to Production using change sets and using COPADO and ANTtools.
• Experience of working with excellent understanding of the MVC (Model View Controller) design pattern.
• Excellent knowledge on Workbench to export and import the data and to test, troubleshoot the Force.com API’s.
• Excellent in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards as per the application requirements.
• Experience in AJAX, Java Script and CSS, HTML, DHTML, Adobe ColdFusion.
• Experience in writing SQL and PL/SQL programming with DB2, Oracle and MySQL Server.
• Worked with various SDLC like Agile and Waterfall methodologies.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visual Force Component and Controllers, SOQL, SOSL, DML, Batch Jobs, Schema Builder, App Exchange, Service cloud, sales cloud, Marketing cloud.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit, Force.com Platform (Sandbox and Production), Workbench, Force.com Explorer.

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports.

Languages: Apex, C, C++, Java.

Web Technologies: HTML,DHTML, CSS, XML, Java Script, Bootstrap, PHP

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003/ 2008.

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office.

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, Copado.

Databases: Oracle, SQL Server and MYSQL

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Salesforce Developer

Responsibilities:

• Involved in daily standup, planning and gathering requirements from business and created Jira stories based on the business requirements.
• Created, developed and improved validation rules, custom workflows, Visualforce pages, Apex customizations, custom objects, fields, and formulas.
• Implemented new service cloud features with security model, Case Management, UI, Reports & Dashboard, Omni-Channel Capabilities.
• Implementing Batch Classes and Schedule class according to the business requirement to improve the work efficiency and developed the batch process to load data from external system to salesforce
• Worked with Report & Dashboard, Assignment rules, profiles, roles, Trigger and sharing rules to enhance the logic.
• Using Copado for deploying changes from Development sandbox to Production.
• Used Service Now to create change request, incidents and release records.
• Intensively worked
• Supported with technical assistance and end user troubleshooting for bug fixes, enhancements.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Integrated application with salesforce.com using SOAP, REST web services and Connected Apps.
• Supported different team to perform integration testing and resolved the issue with our salesforce environment.

Environment: Salesforce.com Platform,Salesforce.com Custom Objects, Java Script, Workflows, Dashboards, Reports, Apex, SOQL, SOSL, Sharing Rules, Visualforce Pages, Triggers, Batch Apex, Schedule Apex, Copado and Service Now.

Confidential, Louisville, KY

Salesforce Developer/Admin

Responsibilities:

• Several business process automations- record updates, tasks, email alerts were done through process builders in addition to invoking flows, triggering apex code.
• Created different workflow rules and Approvals to run the Assignment rules and defined related tasks, time triggered tasks, filed updates to implement logic.
• Design and implementation of business logic-based User Interface entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model.
• Worked onSalesforce1Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created modern EnterpriseLightning application feasible for different users by combiningLightning DesignSystem,Lightning App BuilderandLightning Component features.
• Implemented Chatbots using Bot Framework (AI) and improved customer conversation experience over the automated chat.
• Technical Knowledge about Salesforce schema builder, process builder, app builder, Aura component, Lightning web component
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to the component.
• Implementedmarketing cloud integrationwith service cloud to manage cases.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Increase in the robustness of the applications built using LWCs.
• Implemented Visualforce Pages for Lightning Experience using Iframe, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on to prioritize tasks across all their patients needs with health cloud.
• Used the standard related lists to display several data records using lightning record pages.
• Usage of tools like postman for Integration API’s and Data Loader - data Migration tool and Workbench for several SOQL, SOSL operations.
• Managed automated email campaigns in the email service provider platform, include setup, testing, deployment and reports.
• Designed technical design documents from BRS/FRS.
• Create and maintain email reporting dashboards, conduct A/B testing and provide test results to the Marketing team to drive segmentation, delivery and content decision.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Doing bulkification of the trigger using Collections like list, set and Map.
• Used SOQL and SOSL queries within custom controllers, extensions and triggers.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Worked on Service cloud in opportunity management, account management.

Environment: Salesforce.com Platform,Salesforce.com Custom Objects, Java Script, Workflows, Dashboards, Reports, Import Wizard, Apex, SOQL, SOSL, Sharing Rules, Visualforce Pages, Approval Builder, Triggers, Batch Apex, Schedule Apex, Lightning Component features.

Confidential, Denver, CO

Salesforce Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions to meet business requirements.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, Time-triggered tasks, email alerts, field updates to implement business logic.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Took part in a DevOps scrum team to support both packaged applications and hosted applications on platforms such as Rackspace.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on CRM-Salesforce.com (SFDC both Sales cloud & Service Cloud)
• Good Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Experience in Data Migration using Import Wizard and other integration tools like Infosphere, Apex Data Loader.
• Experience in writing Flows and Process builder for a perfect CPQ functionality of sales process.
• Design Implementation of GUI using HTML, JSP, AJAX and CSS.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force, MVC architecture and Apex (Classes, Controllers & Triggers)
• Experienced customizing Standard Objects Accounts, Contacts, opportunities, Products, Price Books, Cases, Leads, Campaigns.
• Workedinintegration of Salesforce portal with Ecommerce (Cloud craze).
• Proficiency in Object Oriented Languages like Java and web technologies like HTML, XML, CSS, jQuery and JavaScript.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex Data Loader.

Environment: Salesforce.com Platform,Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in,SalesForce.com sandbox, Import Wizard, Apex, SOQL, SOSL, Sharing Rules, Visualforce Pages.

Confidential, Austin, TX

Salesforce Developer/Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Worked on salesforce community to publish, update and approve content. Salesforce Chatter feed company to Collaborate directly with experts. Employees will be able to post, share and get feedback from the customers.
• Interacted with various business user groups for gathering the requirements.
• Works with the Pre-Sales Team to drive Sales Growth for the Community Cloud Products.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Campaigns, Cases.
• Used Jenkins to do code builds from Git to perform the Salesforce deployments.
• Developed Visualforce pages, controllers for goal setting and performance evaluation.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Developed applications that connect using Web Services to download data from external data providers.
• Customized standard objects to better suit the requirements of the client, adding new fields, relationships, validation rules and Triggers wherever needed.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for the Applications.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes.
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Experience working on community cloud enabling members to create and update records and processes from within the community.
• Updated opportunities so that customers can provide product feedback and employees can escalate customer support cases.
• Imported several millions of records to certain objects leveraging the BULK API functionality of Salesforce using Informatica Cloud data wizard.
• Used Apex classes and Visual force pages to implement highly customized requirements.
• Strong Experience in ETL activities like data migration using APEX Data Loader, Excel Connector, Import Wizard.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects. Used it to read, extract and load data from comma separated value (CSV) files.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Customized Dashboards to track project status and performance of business centers.
• Integrated the Web Services for extracting the data from external systems.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Excellent writing skills in preparing business requirement documents (BRD), system requirement specifications (SRC), System Design Specification (SDS) &Use Cases.
• Comprehensive understanding& experience of SWOT, Risk & Cost/Benefit analysis.

Environment: Salesforce.com, Cast Iron, Apex Language, Visual Force (Pages, Component & Controllers), Workflow& Approvals, Custom Objects, Custom Tabs, Email Services, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Cast Iron, Sandbox data loading, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential

Java Developer

Responsibilities:

• Developed the database and UI design for the web module.
• Built prototypes of complex modules and analyzed the performance.
• Developed EJBs, JSPs andJavaComponents for the application using Eclipse.
• Prepared the Unit test plans and the integrated test plans.
• Implemented Version control for the Project using Microsoft Visual Source Safe.
• Coordinated and supported the team during implementation.
• Involved in design, development and testing phases of the application.
• Involved in the understanding and designing of the complex back-end middleware framework.
• UsedJavaServlets, JSPs, AJAX, HTML and CSS for developing the Web component of the application.
• Planned and implemented various Oracle Tables, stored Procedure, triggers, views, cursors.
• Involved in the analysis, definition, design, implementation and deployment of full software development life cycle (SDLC) of the project.
• Participated in the technical code reviews, prepared unit test cases, detailed time estimation, impact analysis and code review documents.

Environment: Java1.4, Hibernate, EJB, HTML, CSS, JSP, Servlets, Oracle 9i, Windows XP, MVC Pattern, SVN, Log4J.

Confidential

Java Developer

Responsibilities:

• Contributed in all phases of software development life cycle.
• Involved in designing the application in various design patterns were used in the design of the Application.
• Designed the application page flow using struts actions and forms.
• Extensively used XSL to style XML data.
• Also supported building front end for existing processes using HTML, XML and CSS.
• Worked in a team of 2 people as adeveloper.
• Developed HTML and JSP pages for user interaction and data presentation.
• Involved in writing application level code to interact with APIs, Web Services using, AJAX, and JSON and XML.
• Responsible for developing various static and dynamic modules, which are displayed in different, web pages according to the specifications.
• Used AJAX for the development of the application.
• Responsible for complete coding of the application.
• Participated in design reviews and code reviews.

Environment: Java 6.0, JavaScript, HTML, CSS Eclipse, XML, Oracle, Ajax and Apache Tomcat.