SUMMARY

• Accomplished Scrum Master with PSM and 10 years of experience years of diversified experience in contributing to efforts to leverage continuous improvement tools and methodologies to clearly define current operational states and institute measures that enhance quality, elevate productivity, and improve the sustainability of operations.
• Career emphasizes experience in medical device production and pharmaceutical product development and manufacture.
• An innovative, effective analyst, communicator, and facilitator with broad technical skills and the capacity to utilize and integrate diverse resources in achieving business objectives.
• Full lifecycle experience in scoping, designing, developing, deploying, and supporting the enterprise - scale business application, Web Applications, Web Portals using Agile, Waterfall, and Iterative development methodologies.
• Experience helping clients transition from Waterfall methodologies to Agile practices.
• Educated Business Owners and Technology Managers on strategies to use Agile to improve IT effectiveness and for business process improvement.
• Strong background in scrum methods, knowledge, and experience on techniques that help teams and stakeholders be agile (e.g. User Story writing, prioritization techniques).
• Prepared and led weekly or bi-weekly "Iteration Planning Meetings" (IPMs) as part of the Agile development process and led software demos to the client.
• Hands-on experience with Backlog Grooming, Sprint Planning, and Story Points.
• Educated the team on how to estimate user stories using story points and hourly estimates.
• Planning & Conducting Software Development sessions, project meetings, reviews, walkthroughs, and coordinating various technical and managerial teams at all levels.
• Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise-scale business/e-commerce applications, SaaS, Web Applications, Web Portals using Agile, Waterfall, and Iterative development methodologies.
• Handled Risks and Issues in a timely manner and played a key role in solving complex issues.
• Planning & Conducting Software Development sessions, project meetings, reviews, walkthroughs, and coordinating various technical and managerial teams at all levels.
• Acted as a “liaison” between business users and technical teams by planning, facilitating, and directing the analysis of business problems to be solved with required enhancements.
• Proficient in Technical and Business Writing, Business Process Flow, Business Analysis and Testing
• Expert at building teams, leveraging synergies and delivering concrete results.
• Addressed diversified productivity issues associated with the manufacture of medical devices, conducting root cause analysis to identify deficiencies, and utilizing 5S and lean six sigma methods in developing recommendations to eliminate waste, optimize resources, and increase productivity and prospective profitability.
• Extensively worked on Scrum, Kanban and SAFE frameworks..
• Conducted analyses employed in non-conformity identification and corrective action/preventive action (CAPA) implementation for pharmaceutical raw materials and finished products, employing diversified chromatographic, spectroscopic, and wet chemistry techniques.
• Examining business operations to identify the critical areas and projects enabling transformations into higher-performance operational models.
• Collaborating with business leaders to transform and streamline work processes and restructure the organization to optimize resources while working to eliminate waste and non-value-added processes.
• Participating in meetings and presentations for purposes of disseminating information, soliciting feedback, and building consensuses for established plans and courses of action.
• Delivering quantifiable process improvements and cost benefits from various analytical, performance improvement, and resource optimization initiatives.
• Contributing to cross-functional teams engaged in various phases of projects and operations.
• Incorporating proactive and innovative solutions in addressing challenges and achieving goals and objectives.
• Employing skills in process improvement, project management, facilitation, problem-solving, transformation acceleration, and value creation to drive achievement of the required outcome.
• Work with a team to provide end to end continuous quality improvement.
• Consult and work with management in identifying process improvement opportunities.
• Develop an overall plan/approach/timeline based on client scope (e.g., areas above) and help manage/track progress.
• Tracked progress on a daily basis to eliminate potential issues and risks, and present overall project status and metrics to management.
• Use the Kanban approach to manage, prioritize and allocate resources to address issues in a timely manner.
• Developing strategic insights and recommendations based on the research conducted.
• Participate in the design, development, implementation, and monitoring of quality programs.
• Provide explanations and information to others on topics within the area of expertise.
• Share Best practices from within and outside the organization/industry/domain and provide recommendations for implementing them.

PROFESSIONAL EXPERIENCE

Confidential, NY

Scrum Master

Responsibilities:

• The basic purpose is to implement the quality of work for customer satisfaction by using the core values and principles of agile methodology, continuous delivery to the customer.
• Best service or product delivers to customers by using a hybrid methodology.
• And blocking or reducing impediments by using lean methodology. Projected as a liaison between marketing management and IT department for business prospects and IT solutions.
• Responsible for bringing up a new, distributed Agile team from scratch.
• Successfully apply Agile/Scrum practices, roles, events, artifacts, and rules on multiple Agile/Scrum projects for the company.
• In the first 4 weeks, bring over 15 disparate initiatives under control by redefining initiatives, epics, and stories.
• Use JIRA, Confluence, and Portfolio to document and track work products and prepare vision documents for various corporate initiatives.
• Enforced the rules of SCRUM and SAFe and actively coached the team towards continuous improvement. Resolved conflicts and managed dependencies with other teams within the program.
• Create and prioritize product features and user stories in the Product Backlog.
• Lead the team in estimation (relative pointing), sprint planning, daily scrum, review, and retrospective meetings.
• Create User Stories, Groom the Product Backlog and get the EPICS Ready for the PI Planning sessions Quarterly
• Act as a liaison between the Marketing department and IT, providing both IT and business support.
• Worked with Marketing to ensure that their requests were well-defined in terms of requirements and business value.
• Support demand and provide feedback as needed to business stakeholders and IT.
• Regularly report status of requests or issues to the Directors.
• Anticipate potential issues and worked to resolve them proactively before they became problems.

Confidential, Oakland, CA

Scrum Master

Responsibilities:

• The Project was to develop a new payment process tool & new billing system for all across hospitals & doctor's offices to access portal & insurances.
• The goal was for this project to implement a simple payment application & mobile app for the end user's convenience.
• Collaborated with users to gain an understanding of their total user experience when interacting with systems or applications through the course of their daily work.
• Interpreted and diagnosed unnecessary complexities that can be replaced with simplified requirements, consistent procedures, and automation.
• Facilitated work sessions with business units to develop functional business requirements for complex initiatives and facilitated business process design/redesign sessions and create documentation, wire framed, created pro types as needed for a new methodology.
• Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews, retrospectives, demos, and other Scrum-related meetings
• As a Scrum Master for three separate teams (25+ team members), identified process changes required to accelerate development and remove impediments.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability, and visibility; ensured the consistent application of scrum methodologies across the enterprise
• Assisted teams with making appropriate commitments through story selection, sizing, and task definition and participated proactively in developing and maintaining team standards, tools, and best practices
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Hands-on knowledge of DevOps capabilities such as Continuous Integration and Delivery (CI/CD), automated testing with tools such as Jenkins, Selenium, Docker, and GitHub
• Taught the team to create clear and concise epics/stories and ensured all stories met the 'Definition of Done' and get accepted within the sprint
• Used JIRA & Confluence tools for Release & Spring planning, story tracking, defect management, Burndown, and velocity reporting
• Increased the team's agile fluency through coaching to embrace and embed lean and agile practices in their work
• Enabled the team to become the self-organized and empowered team to consistently deliver on their sprint commitments
• Worked closely with the Developers, Analysts, and Architects for knowledge sharing and to resolve issues during scrum sessions using Agile Methodology
• Ensured project team compliance with program/project management and governance standards
• Used interactive techniques in retrospective meetings to guide, identify and stimulate team morale to improve future iteration.
• Maintained records of impediments, problems, and remedial actions taken.

Confidential, Tampa, FL

Scrum Master

Responsibilities:

• This project also focuses on auto-issuing all OFF&ON Exchange and policies for the renewal year 2017, generating/suppressing letters, and migrating banking tokens to the policies in the new platform.
• Worked as client-dedicated Business Analyst, responsible for gathering requirements from the client ( Confidential Inc. ) and documented Business requirement document (BRD).
• Facilitated Sprint Planning, retrospective, and sprint demos.
• Facilitated JAD sessions with both internal and client teams to get a better understanding of On & OFF Exchange business processes.
• Conducted sessions with development and technical teams to document solution/functional requirements.
• Attended daily scrum calls, Sprint planning, and review sessions in order to achieve efficient work progress.
• Developed and maintained Market movement matrix, reporting members/policies.
• Generated ad-hoc SQL queries to fetch data from the main Database to develop and analyze reports of migrating members.
• Designed and developed Activity Diagrams, Sequence Diagrams, Use Cases, and other Process Flow Models using Visio.
• Interfaced with Project Management Office to ensure project goals and requirements are being met.
• Worked as production and testing support, performing daily testing validation of 834 files to analyze and understand the impacts of migration.
• Actively interacted with other corporate departments, including executive, legal and recon, and regulatory.
• Participated in developing test plans, test scripts, and test scenarios and designed user documentation.
• Managed change requests from business users and web developers and conducted sessions to resolve conflicts.

Confidential, Dallas, TX

Scrum Master/Business Systems Analyst

Responsibilities:

• Developed high-level and low-level documents like Business Requirement Document (BRD), and System Requirements Specification (SRS), and Business process flow (As-is and To-be) document.
• Facilitated JAD sessions to identify business rules and requirements and then documented them into BRD.
• Facilitated Sprint Planning, Daily Stand Up's, Sprint Review, Sprint Retrospective, and Backlog Grooming sessions.
• Facilitated backlog grooming and assisted the PO to develop acceptance criteria
• Broke down epics into user stories with the product owner using the Relative Mass Evaluation model.
• Designed use case diagrams and wrote their specification in the use case specification document.
• Assisted in designing Test Plan, Test Cases, and Test data for all testing phases and was involved in ad-hoc testing.
• Conducted Gap analysis by identifying the As-Is and To-Be Scenario, and documenting the enhancements to bridge the gap between the two scenarios.
• Assisted in testing and defect logging tools like HP Quality center.
• Conducted training sessions for the users and prepared user manuals of the designed system for the users.
• Coordinated with the product owner in backlog grooming meetings to reprioritize and negotiate on the user stories and tracking the team's progress through burn down charts.