SUMMARY

• 9+ years of Experience as Salesforce.com Administrator and Developer.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experience working with salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role - based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Through understanding of lightning framework and experience developing/migrating new/existing components into lightning ready components.
• DevelopedLightning Component Frameworkand builtLightning componentusingaura framework.
• Involved in the configuration Implementation of Salesforce.com.
• Experienced in Javascript, Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
• Used Data loader for data management in force.com platform.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Extensive experience using SALESFORCE.COM'S Administration, Creating Roles, Profiles, Page Layouts.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Good understanding of Object-Oriented Analysis and Design (OOAD).
• Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large & small project teams
• Adept at determining end user needs, and in translating those needs into powerful, but easy-to-use software solutions.
• Team player, self-starter, ability to multi-task, detail oriented.
• Excellent communication, interpersonal and analytical skills along with can - do attitude.

TECHNICAL SKILLS

SFDC Technology: Apex classes, controllers and extensions, Apex, Triggers, Visual Force Page, SOQL, SOSL.

SFDC Tools: Apex Data Loader, Copado, IDE (Eclipse), Visual Studio Code, GIT version control

Support Tools: Service Now, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Parsippany, NJ

Sr.Salesforce Lead Developer

Responsibilities:

• Worked extensively with salesforce territories and service cloud.
• Worked with business and development teams to create new lightning communities using lightning web components.
• Developed and deployed lightning web components and aura components for various applications.
• Worked with Dataloader for account and contact updates.
• Worked with Copado and involved in training users as well.
• Worked on the GIT to Copado transition.
• Providing active support for the business users on existing Sales cloud, Service cloud, and Community portals
• Developed Aura and Lightning web components, controllers, helpers, and events
• Design and enforce the Cloud security model using Profiles, Roles, and Sharing Model
• (Organizational-wide defaults & Sharing rules)
• Used SOQL and SOSL queries to get data from different database objects

Environment: Salesforce.com, Force.com, Sales Cloud, Community Cloud, Workflow Rules Approvals, Integration, GitLab, Git, SFDX, VS Code, Data loader, LWC, Apex Classes, VF PagesTriggers, REST API, Email Services, Copado.

Confidential, Herndon, VA

Sr.Salesforce Developer

Responsibilities:

• Worked with business partners/stakeholders to gather requirements and implement the logic.
• Worked on Salesforce Lightning Aura Components for building customized components replacing the existing ones.
• Worked with Copado as a CI/CD deployment tool.
• Worked with debug logs to solve bugs and modifying the existing systems as per the user's and the client requirements.
• Worked extensively on service cloud and community cloud.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields
• Field Dependencies, Validation Rules, Workflows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Worked with GIT code repository using Eclipse IDE and Visual Studio Code and maintaining different code branches based on requirements and release schedules.
• Working extensively with Data Loader to transform data according to the new business process while retaining old data.
• Developed and maintained communities for multiple applications.
• Worked with sprint methodology to plan and execute multiple projects simultaneously.
• Worked with migrating legacy InfoPath application along with the attachments in to salesforce.
• Worked extensively with Process Builders and Case assignment rules.
• Worked extensively on generating, maintaining, reading and writing to xml files.

Environment: Salesforce.com, Force.com, Sales Cloud, Data loader, Lightning, Apex Classes, VF Pages, Triggers, Workflow Rules & Approvals, Integration, GitLab, Git, Scratch Orgs, SFDX frameworkVisual Studio Code, REST API, and Email Services

Confidential, Columbus, OH

Sr.Salesforce Developer

Responsibilities:

• Involved in migrating/developing existing instance components into lightning compatible components.
• Worked with business partners/stakeholders to gather requirements and articulate the logic required.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked extensively on Lightning Aura Framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Experience with understanding debug logs and solving bugs and modifying the existing systems as per the user's and the client requirements.
• Worked on community cloud extensively.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies
• Validation Rules, Workflows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in development of REST/SOAP web services which includes integration of external databases like Siebel with Salesforce.
• Contributed to client innovation ideas which helps ease/reduce business as well as developer’s daily activities.
• Responsible for deployments as well as post implementation review with business after deployments.
• Extensively worked on Agile methodology and attended Daily status/standup meetings.

Environment: Salesforce.com, Force.com, Lightning Communities, Community Cloud, Workflow Rules Approvals, Data loader, LWC, Apex Classes, VF Pages,Triggers.

Confidential, Monroeville, PA

Sr.SFDC Developer

Responsibilities:

• Involved in migrating/developing existing instance components into lightning compatible components.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed VF components in mobile apps.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, ReportsDashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential, Chelsea, MA

SFDC Developer

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer and Business Analyst in the organization.
• Worked under Agile SDLC using Scrum methodology.
• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations within Salesforce.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Wrote Apex classes, triggers to route the escalations to different queues and levels, assign it to different users according to the business logic.
• Created templates, page layouts, and record types according to the business process requirements.
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Experience in creating visual workflows to automate certain business flows.
• Created custom reports to track the cases, assets etc to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Created Change Sets and deployed it in Production organizations.
• Communicated with the business regularly to understand their requirements and designed solutions to implement them.
• Communicated the requirements to the team onsite and offshore and was responsible for providing the deliverables on time.
• Co-ordinated with the offshore team on daily basis to track the requirements.
• Provided support to the users when the project went live for phase 1 and was part of the maintenance team providing quick and effective solutions to the users.
• Provided knowledge transfer to the key users and to the support team.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Sales Cloud, Service Cloud Security Controls, Escalation rules, Marketing Cloud, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Custom Tabs.

Confidential, Charlotte, NC

SFDC Developer

Responsibilities:

• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts, to suit to the needs of the application.
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Deactivated users to release licenses when required and assigned new users to those roles
• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Mass delete/transfer records using Data Management.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick lists and lookup fields.

Environment: Salesforce.com, Visual Force (Pages, Component & Controllers), Pages, Force.com, Data loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in.

Confidential, Deerfield, IL

SFDC Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Developer in the organization.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components and S-Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing data and call activity.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Apex Language, Visualforce Pages, Custom Component, Marketing Cloud, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Data Loader.