SUMMARY

• Strong skillset in success factors, fusion, and kronos systems. SME of our companies kronos system.
• Expert written and verbal communication skills, customer service with a proven customer focus with awards
• Hold important skills such as critical thinker, problem solver, technical mindset, great communicator, analyzing abilities, etc.

Areas of Expertise

• Professional and energetic work attitude.
• Ability to organize, prioritize and work under extreme work pressure, high workloads, and deadlines and work across the organization and levels from executive to functional teams and IT.
• Experience delivering end - user training to large and small groups
• 8+ years experience in Kronos Super user for Time and attendance implementation, support, Configurations of Accruals, Pay Policies, adjustment rules, Activities, and Device management. Attestation and Advanced Scheduling and report building using Visual studio and experience in BIRT studio.
• Experience with low-level ad-hoc query tools (Toad, SQL) and a detailed working knowledge SQL queries.
• CRP and UAT testing, Regression Testing.
• Familiar with Payroll and HR business process flows
• Strong technical, analytical, and problem-solving skills
• Ability to listen to customer concerns and respond positively to their requests
• VB and EIS Tools
• Generate Reports using Cognos 10 Report Suite. EIS and Visual Studio for RDL in WFC.
• Experience in SDLC and Agile Software Methodologies.
• SCRUM Process
• Super user experience with JDE, HRIS (R12) SAP(EC,ECP)
• Experience with Active Directory, I Series, AS400, HP Exstream Software for Document composition.
• Experience with Taleo, and Employee Self Service.
• Advanced Microsoft Office skills
• Ticketing Software - BMC Remedy, Service Management and Pulse from HP, Service Now, Issue Track.
• Client Servers -WIM IN, VTS Fat Client and Workforce integration manager.

PROFESSIONAL EXPERIENCE

Confidential

Lead Kronos Consultant

Responsibilities:

• Involved with QA team on regular basis Developed and owned overall Test Plan.
• Reviewed test plans and test documents (Test Scenarios / Test Strategy / Test Cases) to ensure all requirements are covered in test scenarios.
• Perform the QA/testing for Pay Rules, Person Import, Payroll Export, Punch Import, Punch Export and Schedule Export.
• Oversee QA testing activities for all Kronos Timekeeping, Activities application related initiatives.
• Engaged with requirements gathering, assessments, interfaces, application configuration and support
• Kronos Workforce Management Systems Conducted user interviews with various stakeholders and documented business (BRD) and functional requirements (FRD).
• Evaluate requirements, write specifications for, develop, test and deploy interfaces through WFD in SDW workshops
• Responsible for developing Kronos Pay policies, Accruals Work rules, pay code profiles, Pay code, Wage Profiles
• FAP's, Display profiles, Assignment Rules, Schedules, Labor Levels, Labor Level sets, and configuring Kronos 4500 and Intouch devices utilizing WDM and DCM.
• As a Kronos Consultant, I work on implementing all building blocks of the Workforce Timekeeping and Attendance module.
• Conducted UAT session and trained admins from various sites.

Confidential

HRIS SR Kronos Analyst

Responsibilities:

• Work closely with HR, Total Rewards, Payroll, IT and HR business leaders.
• Liaison between HR and IT, collaborating with HR leadership to understand and translate business strategies into requirements that facilitate the functionality in Kronos.
• Create/Revise functional and technical design specifications based on business requirements and conduct UAT session as required to get to the finish line.
• Act as a liaison with managerial and systems analysis personnel to clarify program intent, identify problems, recommend changes, and determine extent of programming involved
• Worked with UKG to decommission Adobe, testing, training, and validating post upgrade identifying defects.
• Support Payroll among various field system such as MoFI, NI Launch and NI Canada Shelf Facing.
• Manage System and Advanced troubleshooting of any data issue using WIM and workforce central for an accurate environment.
• Created Reports using WIM and Visual Studio for Custom Reports Requests.
• Training internal Payroll and HR team and IT and create ad hoc reporting analysis based on requirement.
• Utilized PWA, Smartsheet and Jira and help resolve tickets of L1, L2 and L3 in Issue Track and Service Now.
• Worked on Data Integration between Kronos, Oracle Fusion and ADP and maintain flow of data.
• Implementing Quick Time Stamp functionality collaborating with UKG and IT.
• Continued education in WFD to keep up with upgrades of the software.

Confidential

HRIS Analyst

Responsibilities:

• 7+ years’ experience in Kronos Responsible for Kronos V8.0.12 Configuration, Maintenance, Support and training.
• Analyze HR processes and make recommendations for improvements via the use of technology.
• Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures.
• Work with the HRIS team and HR staff to consolidate data models and drive process decisions related to Kronos
• Responsible for maintaining auditing a thorough, efficient and accurate PTO balances for all business areas
• Troubleshoot and resolve HRIS problems by comparing data from different sources to create solutions.
• Provide regular updates to Kronos users regarding any changes to the system.
• Create and maintain process documentation and provides training to advanced users on HR systems.
• Investigate and resolve complex production support issues.
• Configuration of shift differentials, accruals and holiday schedule for union employees and non union employees.
• Experience in working SAP payroll, Employee central and other modules related to EC on boarding recruitment.
• Worked with Legal team to ensure the system is configured as per policy requirements.
• Create ad-hoc and operational reports SOX, etc…tuition reimbursement. Wellness program, Anniversary recognition award.
• Manage and resolve tickets on Service Now Platform as an Admin. Run and schedule reports to track resolution and SLA.
• Device Management, configuration-using VNC troubleshooting device issues.

Confidential, Nashville TN

IT Kronos Admin ERP Business Analyst

Responsibilities:

• Conducted Kronos timekeeper, HR coordinator and user Training on demand and to new users.
• Perform employee data corrections for Time Away from Work (JDE and Kronos)
• Perform system configurations in pay rules, Overtime rules, Accrual rules and job codes for labor level transfers, certifications, licenses, location codes, etc.
• Partner with key stakeholders to achieve problem resolution for Kronos issues JDE HR and Payroll.
• Consult with Corporate HR and Payroll and Stakeholders from different business areas regarding employee data maintenance, general system usage, etc.
• Manage and Monitor InTouch terminals update firmware and pass xmls as required to allow badge scan and wok with KGS Vendors for replacements.
• Coordinated ESU patch updates and performed UAT before applying Service pak updates for JDE and Kronos.
• Generate reports as needed by Finance user for Fiscal Audit Accruals, Benefits.
• Create new security roles for Business in Kronos and extract payroll data as required running SQL
• Identify system usage patterns and potential process improvement opportunities
• Performed Disaster Recovery tasks in mock environments as a part of DIR plan for System restoration.
• Creating SFTP connection for file transfer in Kronos WIM IN for interface troubleshooting and Troubleshoot reported functional and daily production system issues.

Confidential, Franklin, TN

Project Analyst

Responsibilities:

• Knowledge of (SDLC) Software development life cycles like Waterfall and Agile.
• Experience in developing business process and prepared process flow Diagram using Microsoft Visio.
• Knowledge of Cognos 10 Report Studio, Query Studio, and Analysis Studio.
• Worked on Oracle database and MS-SQL Server with good knowledge in SQL.
• Managed Document Creative Process and executed many generic and branded product communications for the organization.
• Clarified issues with developers during efforts to validate designs and functional specifications and making improvements based on the development of the project.
• Performed User Acceptance Test for enhancements as well as for Project initiatives.
• Managed assisted in designing Inventory components, preprinted stock and template setup for product fulfillment kits.
• Assisted in resolving customer service complaints and auditing kits by reviewing XML data file, PDF output.
• Experience in managing Pulse ticketing system for tracking and resolving production issues.

Confidential

Fulfillment Coordinator

Responsibilities:

• Managed orientation and training programs for new associates.
• Coordinated and Monitored gift card fulfillment and ensured orders are fulfilled within established Client SLA.
• Uploaded customer order files to Access Database, generated batch report, and Developed monthly reports of fulfilled orders for Client billing and accounting purpose.
• Co-ordinate and assisted in resolving customer complaints by working with Call center coordinators and providing details related to customer fulfillment.
• Assigned daily work to fulfillment associates monitored their work and collected status.
• Generated Excel and Access reports for annual auditing, store order history, tracking Employee time sheet and Inventory Management.
• Coordinate process improvement sessions, identify process improvement opportunities, and conduct presentation of findings and recommendations to management.