SUMMARY

• Over all 10 years of IT experience in various stages of Software Development which includes 6 years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development. 4 Years of experience on Java.
• Experience in implementing technology - enabled business solutions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.
• Hands on experience in developing Salesforce Lightning Web Components (LWC).
• Worked on Apttus CPQ Steel Brick product setup, pricing setup and integration with Salesforce objects to bring existing custom functionality in parity. I also worked on DocuSign for Quote approvals.
• Integrated Apttus CPQ, Steel Brick and CLM applications and automating processes on salesforce platform.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ.
• Extensive experience using Salesforce Administration (SFA), profiles, creating Roles, Page Layouts, Org-Wide default, Sharing Rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom Objects, triggers, Workflows/Workflow Rules, Approvals, S-Controls, Visual Force pages, and Apex Classes.
• Developed Lightning Components using Aura Framework and Lightning Web Components (LWC).
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Implemented Data integration using SOAP, REST API and outbound messaging to establish communication between SFDC and other homegrown system.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Strong knowledge of SFDC Standard Data structures and familiarities with designing Custom Objects and Force.com platform and Force.com sites.
• Set up workflows for marketing in exact Target which will send out emails based on time intervals.
• Configured the customer journeys with the company, worked on Journey Builder, Email Studio and Automation Studio of Salesforce Marketing Cloud (Exact Target).
• Salesforce.com implementation and customization using Apex (Classes, Controllers, Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs and Objects, Analytic Snapshots, Dashboards.
• Writing Apex batches, Schedule classes by implementing interfaces to process large data sets.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, CSS3, JavaScript, XML, HTML and SOAP.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Worked closely with Business Users to enabled business process using SFDC.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: Java, C, C++, VB, APEX and UML

Database: MS SQL Server and MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools: MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

PROFESSIONAL EXPERIENCE

Confidential, Dallas-TX

Salesforce Lighting Developer

Responsibilities:

• Development, implementation and update focusing on Sales cloud and Service cloud.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account,
• Contact, Opportunity and Custom Objects.
• Performed the role of Salesforce developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Developed Lightning Web Components (LWC) to display the Events on Calendar using Full calendar JS.
• Worked on advanced JavaScript and HTML elements for developing the LWC components.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple Lightning web components (LWC) regarding service case console pages.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Implemented Apttus CPQ to create quote, quote line items after submitting quote creating Sales orders.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Apex Language, Visualforce Pages, Components and Controller, Data Loader, Apex classes, Apex triggers.

Confidential, Jackson MS.

Salesforce Developer

Responsibilities:

• Developed various lightning components that integrate to form a single point of interactive payment calculator to generate a payment plan.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible withlightning.
• Supported the data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector and Import Wizard.
• Worked onsalescloudand customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
• Implemented on Force.com/servicecloudfunctionality leveraging web and email services/web-to-custom object/email-to case functionality.
• Assisted in Plug-In’s with MuleSoft.
• Experience in Apttus CPQ, LDAP and Integration with Share point.
• Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.
• Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
• Established SOAP API with the aid of a two-way communication between Salesforce and other applications.
• Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.
• Salesforce Lightning Design System and Lightning App Builder.
• Developed enterprise Einstein Analytics strategy to replace the tableau dashboards.
• Configured product and pricing setup using CPQ/Product consoles Formatted and migrated the user data into Lightning Experience.
• Worked on Partner Portals for clients and updating price books often for the vendors.
• Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.
• Defined Analytics dashboards to bring action-based insights on Opportunities / Sales / team performance.
• Developed Rest API callouts to perform data sync between salesforce and Apttus.
• Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements.
• Quote/Proposal and Agreement document generation using Apttus.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools.

Confidential, Portland, OR

Salesforce Developer

Responsibilities:

• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked with Visual Force Pages, Custom Controllers, Extension, Apex Coding, Batch Apex and Apex Web Services.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound Messages.
• Integrated with external system using REST Web Services Callouts and Future Methods for cleansing the Address and save the data in the pages of salesforce.com.
• Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Provided support for existing deployed apex classes and triggers.
• Created Record Types, picklists, fields, lookups, groups, Role hierarchy and managed field level security.
• Created Reports, Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled its refresh.
• Developed an email service that automatically creates contact records based on contact information in messages. Created Self-service customer portals, communities for customer support.
• Developed Controllers, Extensions, workflows, approvals and Visual Workflows with outbound messages, approvals for various campaign processes.
• Build Custom Apps using custom objects, roles, profiles and object relationships: Master Detail, lookups.
• Created Formulas, Email Templates, Triggers, Approval Processes, Approval Page Layouts and defined approval actions on them to automate the processes (considering best practices)
• Deployed application from Sandbox to Sandbox and Sandbox to Production environments using Change Sets.

Environment: Saleforce.com, Apex, Visualforce, Sandbox, Service Cloud, Lightning Experience, Lightning Components, CSS, JSON, JavaScript, chatter, Oracle, Force.com IDE, REST API, Apex Data Loader, Metadata API, Salesforce Communities.

Confidential, Overland Park, Kansas

Salesforce Administrator

Responsibilities:

• Created various Custom Objects and Custom Fields
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.
• Implemented security settings, object level security, field level and record level security
• Extensively used Tab permissions, Record Type and Page Layout permissions
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case
• Create various custom objects, custom fields, picklists, page layouts, validation rules and custom tabs
• Created custom reports, report folders and Dashboard.
• Create Test Scripts based on the Business Requirements Specification documents
• Build tests suites for regression and smoke testing
• Provide estimates for test design and execution work
• Involve in reviewing test results and bug fixes after each deployment and update the test scripts as needed
• Help business users in carrying out the User Acceptance Testing
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Executed various levels of Unit, Integration, User Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Handled different Integrations with other platforms, like CTI Integration.
• Implemented Cast Iron for Data Migration with XML and XML schemas.
• Created Workflow Rules, Workflow actions and time dependent actions
• Configured Validation Rules based on business requirement
• Implemented pick lists, dependent pick lists, lookup and master detail relationships
• Managed all new user set-ups and deactivation, including following approval process and transferring ownership of account/contact/opportunities for deactivated users.
• Created various Reports and Dashboards based on company's requirement
• Configured and integrated Salesforce for Outlook
• Arranged weekly webinars and trained end users to use SFDC application

Environment: Saleforce.com platform, Sales Cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, GitHub, Jenkins, Windows Vista.

Confidential, IL

Java developer

Responsibilities:

• Re-engineered the application with screens in JSP based on Spring framework.
• We followed SCRUM Methodology and having daily SCRUM meeting for progress reporting as well as task distributing.
• Involved in Core Java coding by using Java APIs such as Collections, Multithreading, Exception Handling, Generics, Enumeration, and Java I/O to fulfill the implementation of business logic.
• Responsible for designing the User Interface by coding inHTML5, CSS3, AngularJS, Bootstrapto build thisSPA Single Page Application
• Configured the xml files for Hibernate 3 and applied its Object Relational Mapping ORM to enable the data transactions between POJO and Oracle Database using caching on Session Factory as well as caching on query.
• Developed application service components and configured beans using Spring IoC, creation of Hibernate mapping files and generation of database schema.
• Used Spring Inversion of Controland Transaction Management in the GUI for Maintenance Screens.
• Used various libraries of JavaScript likejQuery,react.js, backbone.js, Ember.js Require.js and node.jsto develop User Interface of web pages.
• Developed Stored Procedures and triggers for database intensive tasks
• Used JUnit for Unit testing and Maven for build.
• Configured Jenkins to integrate with SVN and Maven to build and deploy test, stage and prod builds.
• Involved in development of persistence layer using Hibernate ORM framework with spring support.

Environment: J2EE, JSP, JDK 1.8, Spring 4.0, Hibernate 4.0, Ajax, Angular JS, SCRUM Methodology, HTML5, JavaScript, XML, Maven, Restful Web services, WebSphere Application Server, Oracle 11g, SVN, and Log4j.

Confidential

Java developer

Responsibilities:

• Developed the component usingJava, JSP, Struts, hibernate framework. Involved in complete SDLC - Requirement Analysis, Development, System and Integration Testing.
• Implementation of SOAP Web Services using CXF.
• Usedspring IOC integrated with Struts MVC frameworkto inject session layer objects into the web layer.
• Develop persistent objects usingHibernate.
• Configured Tomcat Apache for deployment.
• Developed EJB components encapsulating business logic.
• Involved in Configuring web.xml and struts-config.xml according to the strut’s framework
• Developed and deployed applications using Web Logic 7.x with JBuilder as IDE tool.
• Used SVN as source control.
• Used JDBC to connect and perform operations on database
• Responsible for fixing the production issues and supported the application after pushing to the production
• Designed and created various tables required for the project in MySQL database.
• Used Log4j to capture the log that includes runtime exceptions and debug information.
• Developed the application using Eclipse.

Environment: Java, JSP, JavaScript, DHTML, SQL, AJAX, Apache Struts1.2, JMS, Hibernate 3.0, Eclipse, WSDL, SOAP Web services, Oracle 10g.