SUMMARY

• Over 9+ years of IT experience in various stages of Software Development which includes 6 years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities, and lightning like classic to lightning migration and lightning component development. 3+ Years of experience on Java/J2EE Role.
• Experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Excellent work experience in administrative tasks like creating Users, Roles, Profiles, Page Layouts, E-mail alerts, Reports, Dashboards, Workflows, and various other components as per the client and application requirements.
• Intensive Hands-on Experience on Sales and Service Clouds Implementation.
• Experience in SFDC Development in implementing Apex Classes, Triggers, Visualforce, SOQL, SOSL and Force.com IDE.
• Experience in Configuring Salesforce.com by creating custom objects, various types of custom fields, links, buttons, record types, Junction objects, master-detail relationships, controlling/dependent picklists, lookup relationships, role-based page layouts, custom tabs, custom reports, report folders, report extractions to various formats, Snapshots.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export and Mass Delete.
• Hands on experience in implementing security and sharing rules at Object, Field, and Record level for different users at different levels of organization and creating various profiles and configure the permissions based on the organizational hierarchy.
• Experience in working with Salesforce.com Sandbox and Production environments.
• Configured email-to-case, web-to-case and web-to-lead set ups.
• Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
• Experience in building re-usable Lightning web components and using Lightning Framework.
• Involved in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Resolved technical and functional issues by creating cases for selective dealers.
• Experience with creating and configuring custom reports (tabular, summary, matrix).
• Created custom dashboards (charts, gauges, tables, and metrics) and dashboard folders to assist managers to better utilize Salesforce as a sales tool.
• Experience with data migration and data management activities using Import Wizard and Data Loader.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Worked with client’s developers and business analysts in developing configuration models in the CPQ workflow.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes.
• Experience in working with Cross Functional, Technical and Business Teams within an Organization.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers), Field service lightning.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: Java, C, C++, VB, Apex and UML

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Database: Oracle, MS SQL Server, MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools: GitHub, MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio

Platforms: UNIX and Windows (NT/2000/XP/Vista/10/11)

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Lightning Developer

Responsibilities:

• Created UI pages as per business requirement using Lightning web components (LWC).
• Designed and developed Flows using Lightning web components (LWC) to invoke methods.
• Created and invoked apex methods to read data from custom objects in LWC.
• Customized and used the external Java Scripts in a Lightning web components (LWC).
• DevelopedLightning Web Components (LWC)to display the Events on Calendar using Full calendar JS.
• Worked on customization of Sales Cloud Schema by customizing standard objects like Leads, Accounts
• Contact and Opportunity, Products. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component (LWC) features.
• Experience leading an entire work stream of relevant Confidential Cloud Financial applications.
• Configures application functionality, using rapid implementation for the financial.
• Ensure financial records are maintained in compliance with accepted GAAP & Internal policies procedures.
• Analyses financial information to provide recommendations about efficient use of resources and procedures and to solve business and financial problems.
• Identify financial risks and work with the business team to develop and implement mitigation plans.
• Created custom objects to easily model financial accounts, roll up financial information for clients and groups, and track customer goals.

Environment: Custom Objects, Flows, LWC, Financial Service.

Confidential, Palo alto, CA

Salesforce/Lightning Developer

Responsibilities:

• Worked on Apttus CPQ configuration and integration and responsible for creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Worked on the core enterprise service cloud salesforce projects spanning across multiple salesforce instances within legal and financial & risk business & have also administered the salesforce environment.
• Created Test Case, Test Plan Document for Project Modules Cases using ALM, HP Quality Center. worked on integrating DocuSign with salesforce for emailing the envelopes to the members and configured DocuSign end-to-end.
• Worked on integrating Salesforce with 3rd party products, using web services on REST API based integrations.
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organizational levels.
• Used ALM to synchronize between salesforce automatically created salesforce cases from ALM.
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Migrating existing Aura Components and Visual force page to lightning web components to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Constant involvement in exploring Apex change apps and using the apps wherever necessary & used apps like Aptos, target, cloud converter, chatter un-follow rules, field trip, conga composer, DocuSign & created relationships among objects using lookup and master-detail relationships and responsible creating TDDS, finalizing designs and FDDS.
• Pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Steel brick CRM.
• Integrated Steel brick and Salesforce integration for automating quoting, contracting, and billing process.
• Good exposure on Apex classes, triggers, visual force pages, custom objects and standard objects, reports, dashboards, workflows & approvals, batch Apex, canvas app, scheduler Apex and sites.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Design, styling in lightning component and building custom lightning component using IDS & worked with cloud technology and on-premise infrastructure integration for salesforce.com.
• Debugging and analyzing of Apex code / generated exceptions using developer console to view debug logs, execute SOQL as well anonymous code and use checkpoints & to prepare documentation covering design, code, errors, and recovery procedures.
• Have managed the queue to provide prompt support to end users to resolve issues with salesforce and related applications & conducted weekly demos of new functionality for business stakeholders.
• Maintained system metrics & logs to track trends in usage & adoption, data quality, integrity, & app failures.
• Actively worked as an analyst with stakeholders & agile teams to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business.
• Proven ability to apply best practices, work in the salesforce governor limits and devise innovative solutions to meet project's requirements and worked with managed Apex change applications like s-docs & modified unmanaged applications like magic mover to suit the requirement.

Environment: Salesforce Technologies Apex Classes, Triggers, Steel Bricks CPQ, Oracle Big Machine CPQ, Visual Force (Pages, Components), Lightning Pages, Controllers, Controller Extensions, Workflow & Approvals, Docusign.

Confidential, Raleigh

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed solution by customizing various standard objects of Salesforce.com.
• Designed, implemented, and deployed Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions, Components to suit needs of application using Eclipse.
• Designed, Developed and Deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs of application.
• Understand Data Model related to Steelbrick CPQ.
• Good knowledge of Steelbrick CPQ objects used in Quote to Order process.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Work with Asset Management marketing team, internal staff, and production team to plan and execute development cycle.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Hand-on deep understanding of Salesforce administration - Service Cloud, Sales Cloud and Force.com.
• Salesforce administration managing advanced Salesforce instances with Service Cloud.
• Engineering leading-edge systems for clients in variety of industries, with solutions targeting variety of customer models.
• Experienced in Financial Service Cloud, Sales Cloud, Service cloud, Customer portal using Salesforce CRM.
• Created custom objects to easily model financial accounts, roll up financial information for clients and groups, and track customer goals.
• Closely worked with Salesforce.com consultants for implementing business solutions for their client requirements, using APTTUS CPQ within exclusively developed framework.
• Implemented Web-to-Lead functionality for Marketing Campaign.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Implemented Web service using Visualforce framework to promote quotes from external systems to CPQ.
• Design solutions using CPQ Cloud's standard APIs to integrate with CRM, ERP, or any backend system.
• Created integration with Apttus CPQ and CLM applications and automating processes on Salesforce platform.
• Involved in data cleanup and mapping in data migration project.
• Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into Salesforce.
• Worked with ETL Tools to interface data from SFDC platform.
• Performed data migrations using Salesforce.com Data Loader.
• Used Sandbox for testing and migrated code to deployment instances after testing using change sets.
• Worked on Agile/Scrum Methodology using Version One and SDLC.
• API Integration through middleware like Informatica, Tibco.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components and Controllers), Workflow & Approvals, Reports, Data Loader, Data Migration, Rest API, SOAP API, Visual flows, Custom Objects, Custom Tabs, Email Services, Apttus CPQ, Java Script, Web Services, Eclipse IDE plug-in.

Confidential, Adelphi, MD

Salesforce Developer

Responsibilities:

• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.
• Developed Salesforce.com custom application using Apex, Visual force, and AppExchange.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged Apex Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the Apex Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Provided support for Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows, and approvals.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Agile, Salesforce Unlimited Edition, Lightning, LWC, Service Cloud,SalesCloud, Apex, Visual Force (Pages, Component & Controllers), jQuery, JSON, XML, HTML5, CSS3, JS, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, Sql Server.

Confidential

Salesforce Administrator

Responsibilities:

• Administered and supported CRM application for 500 users in marketing, customer service and sales.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Managed Auto response rules if customers approached beyond the business hours.
• Worked on salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Opportunities.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed Salesforce.com sites and customer portal for various organizational units and partners.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, SOQL, SOSL, Custom Objects, Custom Tabs, Windows.

Confidential

Java developer

Responsibilities:

• Involved in daily scrum meetings, worked on the sprint tasks in the Agile Scrum development.
• Used Servlets as an interface between frontend and backend to handle HTTP requests and to send the response back to the front end.
• Used WSDL and SOAP for the development of the XML based applications.
• Used JAXB for XML marshaling and un marshalling.
• Worked with Oracle 10g database. Involved in writing complex SQL queries and Stored Procedures.
• Used JDBC to persist Java Objects into the database.
• Debugged Java classes used to modify web pages such as Business Objects and Data Access Objects.
• Involved in the creation of dynamic web pages with the use of JSP and HTML.
• Utilized various utilities for User Interfaces like JSP, JSTL, JavaScript, HTML, CSS, jQuery, and Ajax.
• Implemented logging for the whole application using Log4j.
• Performed unit testing using JUnit and participated in integration testing.
• Maintained SVN repositories for branching, merging, and tagging.

Environment: Java 1.5, J2EE, JDBC, Servlets, XML, JAXB, HTML, CSS, JSP, JSTL, JavaScript, jQuery, Ajax, PL/SQL, Oracle 10g, JAXB, WSDL, SOAP, Log4j, JUnit, SVN.