SUMMARY

• With 15+ years of Overall Professional IT experience, including 12+ years of extensive experience in Salesforce CRM/Force.com Platform and 3+ years of experience in Java/J2EE Technologies.
• Performed Various roles as a Salesforce Consultant, Administrator, Developer/Lead, Solution Architect and Technical Project Manager.
• Strong experience with SFDC platform Administration, Development, Integration, Communities and Lightning migration from classic to lightning, and Lightning component development using SLDS.
• Extensive experience in developing Apex Classes, Triggers, Async Operations using Batch /Queueable/Schedulable/Future classes, Visual Force pages and Lightning components Apex controllers, JavaScript controllers, JavaScript helpers, JavaScript renderers, Bundle markup Applications (.app), Components (.cmp), Interfaces (.intf), Events. AppEvent, Component Event, System Event (.evt), Worked with non - versioned artifacts like Styles (.css), Documentation (.doc), Design (.design), SVG (.svg).
• Working experience using Lightning Experience, Aura Lightning Component Framework, Salesforce Lightning Design System.
• Excellent knowledge of best practices and governor limit considerations.
• Hands-on with Workflows, Process Builder, Approval Processes and Email Templates.
• Experience in creating SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets, Assignment Rules, Sharing Rules, OWD, Page Layouts, Record Types, Related Lists, Reports and Dashboards.
• Extensive experience in designing and developing Entity-Relationship Data Modeling, Validation Rules, Formula Fields, and Components.
• Designed, Implemented, and deployed theSales, Service, Communities Cloud (customer community, partner community)with various custom-built Page Layouts, Custom Tabs, Custom Objects, Custom Apps, Custom Buttons, Links to suit to the needs of the application.
• Experience with the Eclipse Force.com IDE (Integrated Development Environment), Developer Console and aside.io.
• Experienced in querying Salesforce Objects using SOQL & SOSL queries using Force.com Explorer (Workbench), Schema Builder and Developer Console Query Editor.
• Configure Out of the box features of Salesforce like integrating and developing custom application requirements.
• Analyze data for the import and export Data Loader Activities, Experienced in Importing data from excel, csv sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard, Experience in Migrating data from legacy systems to Salesforce using Apex Data Loader.
• Build LWC Components for Migrating VF pages using Life-Cycle Hooks.
• Used @track and @api for reactive property declaration.
• Used Event Handling to communicate between components using Custom Event Interface.
• Used Lightning Data Service for getting data from salesforce using record ID
• Used @wire and Imperative declaration to call apex method from LWC component.
• Experienced in Integrating the SOAP and REST Web Services for extracting the data from external systems like Foxipedia, Box Integration Folders/Files.
• Experience in working with OAuth 2.0 and SSO.
• Hands-on, PoC experience with Financial Services Cloud.
• Working with AppExchange apps like Marketo, Big machines and Docu Sign.
• Experience with 3rd Party Application Integrations of Java, SAP, .Net, MuleSoft, Apigee, IBM API Connect, AWS, Azure, GCP, Dropbox, Gmail, Outlook, and Quip.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance Testing to prove that system conform to specifications of business and Quality Requirements.
• Built customized Salesforce 1 Mobile Apps using Lighting Component Framework.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax.
• Experience in implementing Java, J2EE applications using, JDBC, Servlets, JSP, EJB, Spring and Hibernate, Struts, ANT, SOA Web Services and XML.
• Experienced in writing PL/SQL Queries and Worked on Oracle, DB2 databases.
• Experience with Project Implementation in Agile/Waterfall Methodologies, and worked with Business Analysts, Scrum Masters, Project Managers and Release Managers.
• Worked with offshore and onsite teams.
• Global Implementation Experience with Southeast Asia clients like Telkom / Bakri
• Telkom (Indonesia: Jakarta/Bandung) & Clarity NGOSS (Singapore).
• Over 8+ years’ Experience in USA working with Various Clients.
• Domain Expertise in BFSI, Healthcare, Telecom, Media & Entertainment.
• Excellent Communication, Interpersonal and Leadership Skills.

PROFESSIONAL EXPERIENCE

Confidential, Brea, CA

Lead Salesforce Developer

Responsibilities:

• Developed Lightning Components using SLDS-Salesforce Lightning Design System.
• Have a good experience Lightning Web Components, Create Lightning Web Components, Fields, Properties, and Attributes, Communicate with Events, Mobile-Ready Components, Understand Mobile Development for Lightning Web Components, Create Responsive Layouts, Work with Salesforce Data, Lightning Data Service, Work with Records Using Base Components, Security with Lightning Locker, Components in Salesforce Experiences, Lightning Out Markup, Lightning Out Dependencies
• Worked with Lightning App Builder for Drag and Drop, Settings, Configurations of Lightning Components.
• Have a good knowledge on classic to lighting migration.
• Have a experience on created aura components by using lightning quick action interface.
• Worked on report by using lightning experience transition assistant and intact before making live to users
• Experience on migrated VF Pages to LWC component and displayed in recordpages.
• Worked on Build record pages, home pages for different apps and given conditional rendering of dashboards for different profiles.
• Worked on BEC Custom Code Service Max Apex controllers, JavaScript controllers, JavaScript helpers, JavaScript renderers, Bundle markup (Applications (.app), Components (.cmp), Interfaces (.intf), Events (.evt), Worked with non-versioned artifacts like Styles (.css), Documentation (.doc), Design (.design), SVG (.svg).
• Developed Apex Controller Classes, Batch Apex, Schedulable, Queueable, triggers on Service Cloud objects like Case, Work Order, Install base, BEC BillToSites and BEC ShipToSites.
• Worked with Case, Case Team and Case Automation using Queues, Assignment Rules, Auto-Response Rules, Escalation Rules and Macros.
• Worked with Workflows, Process Builder and Approval Processes.
• Worked with huge customer data using Data loader for Data inserts, upset, and update.
• Changesets deployments on ITA, ITA2, UAT and PROD.

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Oracle 10g

Confidential

Senior Salesforce Developer

Responsibilities:

• Developed Lightning Components using SLDS-Salesforce Lightning Design System.
• Worked with Lightning App Builder for Drag and Drop, Settings, Configurations of Lightning Components.
• Configured Users, Standard and Custom Profiles, Permission Sets for Talent and Pitch Application Users, Talent Read/Write, Product Write/Read.
• Mentored a team of Interface and Configuration resources on design decisions, reviewing Siebel technologies, and sharing best practices.
• Have good understanding and experience on activities in Siebel admin area like installation, configuration, troubleshooting, migration, and production deployment.
• Install Siebel Servers and its components on AIX, Windows, Linux environments
• Manage Siebel Servers and Components
• Proactively monitor and manage batch jobs.
• Enforce application change control and migration strategy policies are followed
• Troubleshoot Siebel Server related issues
• Work collaboratively with IT and Business partners to maintain, support and enhance enterprise business applications: Define and perform routine and maintenance practices related to application/system administration; Partner with assigned business areas to understand their business processes, and configure changing business needs as enhancements into new and/or existing solutions applying change management best practices effectively and efficiently.
• Provide technical administration and migration support for various Siebel environments
• Be available on an on-call basis for off-hour/Weekend support
• Gather and define usability, reliability, and performance requirements; Develop system metrics to track trends in usage and data integrity and recommend actionable solutions to address adoption issues and improve operational efficiency.
• Manage BI Publisher application and troubleshoot BI publisher issues
• With a strong customer service focus, collaborate with Helpdesk to respond to requests from business users - creatively resolve issues, answer questions and clarify business processes, design and develop enhancements, troubleshoot and fix bugs.
• Work collaboratively with Integrated Systems Administrators to implement and maintain integrations across enterprise business applications.
• Develop data quality/hygiene check and database maintenance plans and monitor overall system health, as necessary.
• Identify and correct performance bottlenecks which may occur at any application tier.
• Quickly identify and resolve any production system issues.
• Assist production support team on user issues, as needed
• Experience with Actuate, Resonate, Oracle, BI, Informatica, DAC
• Troubleshoot the issues with Siebel performance, and Performance issues with ETL's long duration
• Supported Multiple Projects like IBM CRM, Hologic, Merck, Southwest Airlines, Eli & Lilly, Club Car, New York Times
• Maintenance, Monitoring, Password change management & Proactive Monitoring
• Performer and involved DB Refresh activities from one environment to another environment
• Dry run/simulation tests, Productivity Improvement & bringing down the process cycle time
• Process documentation, Knowledgebase Repository for future reference
• Perform Compilation & Migration, Code Synch-up & Code and Repository management

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Oracle 10g.

Confidential, Charlottesville, Virginia

Salesforce Developer

Responsibilities:

• Extensively involved in Creating / Customizing Business Components, Business Objects, Views, Applets, Screens and Web Templates.
• Created/customized Dynamic Pick lists, Multivalued Group Applets, Association Applets in Sales and Service Request modules.
• Interacted with end -users to understand the B2B AND B2C business process.
• Extensively involved in enhancing the functionality of Zip codes using Siebel VB code.
• Designed and developed Master/Detail, Group Reports for Campaigns, Service Requests using Actuate Developer Workbench.
• Responsible for installation and maintenance of Fulcrum search for .COM Applications.
• Responsible for configuring Login and Logout Pages, Personalization page, Sales order and Product pages.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Configure Out of the box features of Salesforce like integrating and developing custom requirements.
• Working with AppExchange apps like Big machines
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Hands-on working experience with Zuora-CPQ for Quote-to-Cash functionality.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.
• Exposure in working with Marketo Marketing Automation App Exchange app.

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse.

Confidential, California

Salesforce Administrator/Developer

Responsibilities:

• Worked as an enthusiastic team member, performing the roles of Salesforce.com Developer as well as Administrator in the organization and maintained Reports and Dashboards to provide fast access to key business metrics.
• Used and developed Apex Classes, Controllers, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed dynamic salesforce.com visual force pages using HTML5, CSS, JavaScript, Ajax toolkit.
• Designed, and developed the Custom objects, Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
• Worked on Apttus CPQ for generating quotes, creating product catalogue and price.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Worked with Force.com SOAP, Bulk, and REST API.
• Performed day-to-day Salesforce.com functions for database maintenance and managed over 4,000 + user accounts and licenses.
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Configured and tested SalesforceService Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web, and Phone.
• Used Agile methodology and got good experience in daily Scrums and sprint meetings.

Confidential

Java Developer

Responsibilities:

• Developed the web tier using JSP, Spring MVC.
• Used Spring Framework for the Implementation of the Application.
• Implemented various design patterns - Singleton, Business Delegate, Value Object and Spring DAO.
• Involved in designing and developing front end application using Struts 1.x.
• Used JPA/Hibernate to write DAO classes to interact with the database.
• Involved in integration of external systems using Service Oriented Architecture.
• Used advanced corejavafeatures like annotations, generics, enhanced for loop etc. throughout the application.
• Exposer to various CoreJavaconcepts such as Multi-Threading, Exception Handling, Collection API to implement various features and enhancements.
• Implemented Service Oriented Architecture by developingJavaweb services using WSDL, UDDI and Restful.
• Involved in fixing defects in application- worked in JSF managed beans, converters, validator and configuration files.
• Mapped business objects to database using Hibernate, Used JPA annotations to Map DB to Objects.
• Deployed the Application in WebSphere server.
• Used Eclipse as the IDE for development.
• Maven is used as the build tool.

Environment: Java, JSF, J2EE, JSP, Servlets, JPA, Web Services-REST, WSDL, Oracle, JDBC, JavaScript, PL/SQL, HTML, SQL, AJAX, XML, WebSphere, Eclipse, CVS, JUnit, Maven.