Salesforce Product Owner Resume Dallas, TX - Hire IT People

SUMMARY

5 + years of Professional Experience as Business Analyst with Salesforce.
Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
Excellent in Developing and evaluating business process Models.
Experienced in Telecom and Mobile App development domain.
Knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
Strong understanding of project life cycle and SDLC methodologies including Waterfall and Agile.
Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
Strong background withJiraand Confluence, ability to apply critical thinking skills and a logic - based approach to problem solving.
Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams.
Strong working experience on Excel and all other Microsoft Office Suite application skills.
Design and review of various documents including the Software Requirement Specifications (SRS)
Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD)
Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
Experience in developing Test plans, Test cases and user stories in Jira Align.

Areas of Expertise

Telecommunication
Requirements Documentation (BRD)
UI /UX
Salesforce CRM
Jira (Align/EPIC)
QA (Test case/ User Stories development)
Agile Scrum
Sharepoint

TECHNICAL SKILLS

SDLC
QA
Hybrid Mobile
APP Development
PhoneGap
Rhomobile
Agile
JIRA
JSON

PROFESSIONAL EXPERIENCE

Salesforce Product Owner

Confidential, Dallas, TX

Responsibilities:

Responsible for requirements gathering using interviews, use cases, scenarios, business analysis, task and workflow analysis, and/or viewpoints.
Develop functional specifications documents and business rules according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail.
Experience on End-to-End Legacy Salesforce to new Salesforce migration/implementation that includes Sales, Marketing and Support.
Lead testing efforts by creating initial test plans and conducting initial testing before User Acceptance Testing (UAT).
Facilitate UAT process and work with business stakeholders and project manager to obtain business signoff.
Log and track support tickets and work with development team for timely resolution.
Work with cross functional teams to determine impacts to different business verticals.
Data Validation by pulling reports from Salesforce after legacy data conversion during the Project.
Identified source systems and their integration and connectivity.
Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product.
Performed GAP Analysis, designed new business process flows, and documented various business scenarios.
Interacted with the testing team while developing the functional test cases and regression test cases.

Business Analyst

Confidential, Houston, TX

Responsibilities:

Gather requirements to author Current State, Requirements Specification and Impact Assessment Documents and Creating Sequence Diagrams to clarify billing process.
Advised business on Salesforce.com system configuration options and solutions articulating pros and cons of scenarios.
Managed individual elements of the Salesforce.com implementation from requirements gathering through implementation.
Captured requirements for billing enhancements.
Created and executed test plans for new functionality or changes for the Billing System to include unit, integration, system, and regression testing.
Conduct requirements elaboration sessions in salesforce CRM platform to review and validate business requirements.
Created mockup diagrams using MS VISIO and provided the screenshots replicating the changes to the User Interface (UI) as per the requirements.
Extensive experience configuring and designing the Salesforce.com CRM solution to meet business requirements and support existing business processes.
Tracking and reporting the defects using the HP ALM defect-tracking tool and Remedy.
Created spreadsheets using MS EXCEL in data gathering stages for requirements mapping.
Participated inGap Analysisto identify the deficiencies of the current system and to identify the requirements for the changes in the proposed system.
Assists in the business process redesign and documentation as needed for Billing Systems.
Translates high level business requirements into functional specifications for the Billing Systems.

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Salesforce Product Owner Resume

Dallas, TX

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