SUMMARY

• Over 6 years of Professional Experience in IT Business Analysis and detailed understanding of Requirement Gathering, Process Flow and Business Analysis.
• Handled diverse teams & resources to ensure successful project deliveries and worked with different levels of professionals across organizations.
• Comprehensive knowledge of and Solid experience in SDLC Methodologies like Waterfall & Agile (SCRUM) Models with strong knowledge base in various Process & Data Models.
• Matter expertise in Healthcare, Banking, Retail and Insurance domain.
• Experienced in creating wireframes using MS Visio.
• In - depth Experience in Collection, Analyses, Documentation of User Requirements, as well as Organizing interviews, User meetings, Workshops and JAD sessions.
• Expertise in the management of User Request Change, and handle User Conflicts.
• Extensive experience in documentation of business requirements and system functional specifications, including BRD, FRD, and FSD.
• Proficient in creating Use Cases, Use Case Diagrams, Activity Diagrams, Swim lane diagrams, Wireframing Diagram and Entity Relationship Diagrams etc.
• Knowledge in developing Test Plan, Test Conditions, and Test Cases; ensuring adequate testing of software both before and after completion; conducting and documenting UAT.
• Proficient in Microsoft Office and fair understanding in Database Concepts.
• Excellent Business Communication and Presentation skills.
• Extensive working and presentation experience with high level business users, software developers, senior management as well as business leaders.
• Experience in writing SQL queries involving multiple tables inner and outer joins, stored procedures to exract data.

TECHNICAL SKILLS

O/S: Win 95/98/NT/2000/XP, Vista & Windows 7, 8, 10.

Req. Management Tools: Rational Requisite Pro & Enterprise Architect, JIRA, HP ALM, Rally, Confluence, Together Solo & MS Project & MS Visio.

Modeling Tools: MS Visio, MockFlow, Balsamiq, Lucidcharts

Processes/Technologies: Waterfall, Rational Unified Process (RUP), Agile, Clear Case, Use Cases, Workflow Management and UML.

Other software: MS Word, MS Excel, MS Access, POSTMAN, SOAP UI, Tableau, MS PowerPoint. Working knowledge thru various projects on Oracle SQL Developer 11g.

Tools: like MS-Front Page, ETL tools like Informatica IDQ, Cognos & Reporting tools like OBIEE & Crystal Reports.

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Business Systems Analyst

Responsibilities:

• Created User Stories through Requirements workshop session, one on one interviews and document analysis for Creation of Safety Data Sheets.
• Responsible in entering and updating Issues (Epics, Stories, and Action items) into JIRA Agile application.
• Created UML diagrams, use cases, set the acceptance criteria, estimated story points, attached the test cases for the SDS system.
• Provided detailed reports and status on team progress via sprint plans, burn-down charts, mid-sprint reports, and sprint summary reports.
• Facilitated the removal of impediments, protecting against outside interference, and effectively managing cross team dependencies between Product-Code and Manufacturer System teams.
• Used SQL to extract the data of product codes, names, description, Composition to add it into the Safety data sheets system.
• Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced.
• Facilitate daily scrum, sprint planning and sprint retrospectives meeting and and followed up on action items for continuous improvement.
• Made REST API webservice calls between Safety Data Sheets System and the emergency information and hazards identification system using JSON.
• Created the Data mapping document to get the products data, emergency data and add it into the New Safety Data Sheets System.
• Responsible for creating, maintaining, and implementing Identity and Access Management (IAM) Governance processes such as audit issue management,
• Created User Stories and Guide the development teams to break down large and complex user stories into simplified versions for execution.
• Communicated with the off-shore development team to clearly communicate and collaborate on technical requirements along with ensuring application designs met Business needs.
• Worked closely with Product Owners of Manufacturer and Product-Code team, coordinating product backlog grooming and story estimation.
• Participated in analysis workshops for ICD-9 procedure and diagnosis codes in accordance with ICD-10-CM and ICD-10-PCS conversion compliances.
• Facilitated Electronic Data Interchange (EDI), worked on EDI 852, EDI 832 and EDI 820 and it’s storage in the ICD-10.
• Wrote Test Cases and performed User Acceptance Testing, documented the defects in detail using the Defect Tracking report.

Confidential, New York City, NY

Sr. Business Analyst

Responsibilities:

• Imported different requirements into HP ALM for end-to-end traceability and management of requirements.
• Employed Change Management Process for adding the Home Loans category in the Appointment Scheduling System.
• Gathered business Requirements from users to design process automation for Appointment scheduling system.
• Worked on Online Banking Enrolling system along with the Appointment Scheduling system.
• Involved in creating BRD, FRD, SRD, use cases, test cases, Wireframe diagrams, swim lane diagrams, conducted root cause analysis for creating the real time system for the Bank customers.
• Created Flow Charts and ETL Tables indicating the input files, output datasets, and capacity planning for the data flow to the downstream applications
• Worked with the test team to develop system integration test scripts and ensure that the testing is done according to a phased plan.
• Involve in identifying, assess, and document business requirements.
• Recommending business priorities, and advising business on options, risks, and costs.
• Involved in creating logical and physical model of the database using MS Visio, MS SQL Server.
• Conducted the GAP analysis on current system specifications for the developer.

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

• Used Agile Scrum (System Development Life Cycle) methodology for creating Fragrance and Cosmetics system.
• Used JIRA as a tool to write User stories updates, maintain and groom the backlog and attached the acceptance criteria to the User stories.
• Authored various Use Cases and Activity diagrams, Sequence diagrams using MS Visio and UML methodology.
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements for the Fragrance system developer team.
• Documented test/cases, test results, test procedure and reported to client using the Issue Tracker.
• Supported production code deployments and go-live efforts.
• Developed and presented test cases, plans and reports to the project team regarding UAT.
• Participated in the Standards Process of Identity and Access Management (IAM) solutions.
• Used GET method for REST API for sending the data to POS systems for processing the payment.
• Prioritized defect pipeline ensuring business critical defects were addressed in a timely fashion.
• Actively involved in conducting the User Acceptance Testing before delivering each sprint to the client.
• Managed daily and weekly meeting with the development and testing team for planning, retrospective and review meetings.
• Created Wireframe Diagrams, Use case diagram, Swim lane diagram, Data flow diagram, Flowcharts using MS Visio.

Confidential, Northbrook, IL

Junior Business Analyst

Responsibilities:

• Interface with businessusers to gather requirements, prepare and update Business Requirements Document for Auto claims mobile application.
• Prepare mockups and providing application process flow walkthrough to and business development team to get signoff.
• I created the BRD, Traceability matrix, use cases, UML diagrams, Test cases to make the application which enables the customer to start a claim, view/ update claims, QuickFoto claims.
• Heavily interacted with thebusiness Users to get a better understanding of client business processes and gathered business Requirements.
• Wrote and maintenance business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.
• Create Use cases, Use Case Diagram, business flow diagram, Work and Navigation flow diagram using Unified modeling language (UML).
• Conduct many informal sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Lead JAD sessions with end user community ensuring that the software addressed all business needs and also involved in Rapid Application Development sessions (RAD).
• Track the Change Requests and preparing the timelines for executing the CR's in phased manner.
• Conducted periodic Software Quality Assessment meetings to come up with test metrics and gauge the progress of the testing effort.
• Worked closely with System Architect to implement Service Oriented Architecture (SOA), Client side Validations, Server side Validations, Web Method definitions and data modeling.
• Extensively involved in Data Governance process. Assisted in data grouping and defined relationship among the different tables.
• Extracted data from SQL Server 2008 into data marts, views, and/or flat files
• Designed and published visually rich and intuitively interactive Tableau workbooks and dashboards for executive decision making.
• Prepared UAT test strategy documents and UAT test cases.