SUMMARY

• Over 9 years of IT experience in theSalesforce.com CRM Platform both as Developer/Administrator/BA ‘
• Expertise at all phases of Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC) involving requirements gathering, analysis, functional design, testing and implementation in Salesforce.com
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
• Expertise in implementation using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Service Cloud, Web Services, Components, Tabs, Custom Objects, SOQL and SOSL, Reports, Analytic Snapshots and Dashboards
• Extensive experience in building apps with the Lightning App Builder and Lightning components
• Experienced in writing test cases, running functional, automated, or performance tests, and managing defects
• Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Strong working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Experience in Authentication methods: Basic, OAuth.
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
• Experience in usingSalesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization

TECHNICAL SKILLS

CRM: Sales Force(Sales/Service)

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management

Languages/Methodologies: Apex, Visualforce, C#, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies: Salesforce, Apex C#, Java, JavaScript, SQL, VHLD.

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, SaaS

Web/Application Servers: Tomcat Server, IBM Web Sphere

Databases: Oracle, SQL server 2000/2005/2008

Operating Systems: Windows XP/ VISTA/7, Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Apex classes & Triggers to suit to the needs of the application.
• Experience on working with Territory Hierarchy Management.
• Responsible for analyzing complex system requirements
• Design and Implementing SOAP / REST based web services in order to extract data to SFDC from external legacy systems.
• Designed and Scheduled batch jobs to run the service classes to interact and retrieve data from external source systems.
• Developed Apex Classes, Visual Force Pages, Apex Triggers, and Controllers to implement complex business requirements.
• Used SOSL and SOQL, Workflows for validation of data
• Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
• Extensive Experience working with Dataloader, Workbench, Eclipse
• Customizations of Reports, Dashboards, Workflows, Process builder
• Extensive experience in customization and integration.
• Worked with the Salesforce Lightning using lightning pages.
• Experience working with Salesforce.com sandbox and production environments.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules and process builder for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Salesforce.com platform (Apex, Visual Force, Data Loader, Process builder and Approvals, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Excel enabler for Salesforce), MS Project, MS Excel, PowerPoint, SourceTree, GitHUb, Jenkins, Ant, Jira, Sonarqube.

Confidential, NJ

Salesforce Lead Developer

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Sales force Interface development and documented them.
• Prepared Business Requirement documents (BRD), Functional Requirement Documents (FRD), essential in bridging the gap between Business Management and the Development Teams.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows and activities.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Able to serve as an exceptional liaison between the functional and technical team by demonstrating good communication skills.
• Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from the Technical Department.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams.
• Involved in application setup activities and customized the apps to match the functional needs of the organization.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Worked with the Salesforce Lightning using lightning pages, components in the lightning app builder And UI.
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Salesforce.com platform (Apex, Visual Force, Data Loader, Workflow and Approvals, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Excel enabler for Salesforce), Sales Cloud, MS Project, MS Excel, PowerPoint, Lotus Notes, MS Outlook, MicrosoftSQL, Ihance, Demand tool, Steelbrick, Apptus.

Confidential, NC

Salesforce Developer

Responsibilities:

• Assisted in the collection and documentation of user's requirements, development of user stories, estimates and work plans
• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to salesforce.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Suggestion to SME’s and business users for the best practices in Salesforce implementations
• Configure Out of the box features of Salesforce like integrating and developing custom requirements.
• Automated multiple Business processes by Developing Batch ableand Schedulable Apex jobs, Triggers&workflows Rules.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Used ETL cloud for integrating with third party applications by SaaS.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Worked on Apex Data Loader for doing various activities.
• Maintained user roles, profiles, and security and approval process.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Working with AppExchange apps like Marketo and Docu Sign.

Environment: Salesforce.com CRM Application Platform (HTML, JavaScript, Custom Objects, Tabs, Workflow, Approval Processes, Email, Messaging, Dashboard, Reports, Data Loader), MS Project, MS Excel, MS Visio, MS Outlook, MS Office, Visual Basic, UML, MS SQL Server, SQL Server, Visual Force Safe.

Confidential, Whippany, NJ

Salesforce Consultant

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls &syntaxand also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Service cloud, Force.com platform.

Confidential, San Francisco, California

Salesforce Admin/Business Analyst

Responsibilities:

• Analyzed business requirements and resolved case requests including configuration / customization of profiles, permission sets, public groups, roles, role hierarchy, forecasting, field-level security, record types, queues, reports, dashboards, and identification / documentation of bugs.
• Collaborated with scrum development teams on Release Management tasks to promote tested functionality from sandboxes into production environments.
• Resolving end-to-end Admin, Configuration, Usage, Mobile, Performance & Security Skill Groups issues.
• Configured and Implemented Email-to-Case Process for Customer support
• Involved in the design of the application and created Custom Objects, Custom tabs, Custom fields and formula fields
• Involved in Requirement Gathering, Analysis, Testing the configurations and applications.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Setup or create Admin options, User Interface, Organization-wide defaults, Role hierarchy and Workflows
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.
• Created Reports, Dashboards, Page layouts, Search layouts to organize fields, custom links, related lists and Queues
• Responsible for creating Custom Objects, Custom Fields, Workflow rules, Record Types, Validation Rules, Auto Response rules, Assignment Rules and Escalation Rules
• Deploy changes from SFDC sandbox environment to Production environment using change sets.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Confidential

Technical Writer/Business Analyst

Responsibilities:

• Gathered Software requirement and documenting
• Preparing Software Requirement Specification documents for developers.
• Creating user guides, user manuals for every module using tools Adobe photoshop, framemaker, RoboHelp and Smartdraw.
• Interacting with clients and project manager in business development process.
• Communicating with developers and make them understand the functionality of every module.
• Preparing technical documents of modules assigned.
• Preparing technical architecture documents for future developer enhancement.
• Communicating with the developers, testing team, project managers and clients for