SUMMARY

• Over 8+years of IT experience and Certified Salesforce.com Platform Developerand excellent experience asConsultant, Developer and Salesforce Adminas well.
• Knowledge on CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in Analysis, Design, and Implementation using Salesforce.com configuration, Apex and Visual Force development, Lightning Components and Lightning Web Components LWC, Integrations between SFDC and Legacy systems.
• Integration of DocuSign into Salesforce to make workflow or approval simple, secure, and fully digital.
• Used Einstein analytics in Salesforce sales cloud that helps representatives identify the best leads, convert opportunities more efficiently, and retain customers with ease.
• Used Salesforce Marketing Cloud to create Email campaigns using analytics, tracking, segmentation to make the sales process more effective.
• Integrating Salesforce and Slack using plugins from app exchange, allows us to search your Salesforce instance from Slack, and share results or documents in Slack.
• Good Experience in Asynchronous Apex - Apex Scheduler, Batch Apex & Future Methods.
• Create projects on Jira and assignedJira Agileboards.
• Evaluated and selected/deployed ALM tools for the various supported tool chains, including JIRA, Bitbucket and Azure Devops.
• Extensive experience in designing of custom objects, custom fields, Page layouts, Workflow and Approval Process, Validation Rules, custom Tabs, Custom Reports, Report Folders, Dashboards and Email generation according to application requirements.
• Experience in data migration using Import wizard, Data Loader and dataloader.io.
• Expertise inaura framework,Lightning Componentsand Salesforce Lightning Design System (SLDS).
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Developed SFDC customized Reports and Dashboards to continuously monitor data quality and integrity which includes web application.
• Experienced in deploying Salesforce.com applications across various environments from Sandbox to Production systems using Change Sets, Force.com IDE, source tree, GIT and Copado.
• Proficiency in installing App Exchange applications for managed and unmanaged packages.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Proficient in dealing with the functionalities related to theService cloud,Marketing cloud,Sales Cloud,CPQ applications.
• Used Email to case, Web to Case features and created a community where the customers can create, update, and manage their cases.
• Good knowledge onSalesforce AppExchange,user security permissions,Salesforce Configuration,Salesforce one mobile app development,data migration.
• Experience developing and scaling REST or SOAP APIs
• Involved in Data Integration and Migration by using Force.com data loaders, web-based import wizards and Jitter bit.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments.
• Expert in SFDC Administrative skills like creating Profiles, Roles, OWD, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Salesforce CPQ and Salesforce Billing implementations and Coordinated with Business Users and Pricing team to gather requirements.
• Salesforce CPQ Quote generations and then Integrate Salesforce CPQ and Salesforce Billing as additional add on for invoicing, payment, and revenue recognition.

TECHNICAL SKILLS

Salesforce: AppExchange, Data Loader, LWC, Lightning Actions and Events, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components & Controllers), Validation Rules, Workflow rules, Flows, Outbound Messages, Approval Processes, Process Builder, Dashboards, Reports, Custom Objects, Force.com IDE, SOQL, SOSL, Lightning App Builder, Lightning Out, Lightning Bolt, Aura and Lightning Frameworks, Live Agent, Changeset, WSDLSalesforce Clouds and Integrations Sales Cloud, Service Cloud, Marketing Cloud and CPQ, Slack, Einstein Analytics, Omni studio, Salesforce connect, Jitter bit, Mulesoft.

Languages / Scripting: Apex, C, C++, Salesforce JavaScript, SOQL, HTML, jQuery, XML, CSS

Database & Tools: Oracle 12c, SQL Server.

OS & Browser Platforms: Windows, Linux, iOS, Android, Internet Explorer, Firefox, Chrome, Safari

Documentation / Project Management: Team Foundation Server / Visual Studio Team Services (TFS/VSTS), JIRA, Trello, SharePoint.

Testing: HP Quality Center / Application Lifecycle Management (HP QC/ALM)

Build / CI/CD / Deployment / Version Control: VSTS, GitHub, ANT, Salesforce Data loader CLI, SFDX, CLI

AppExchange: DocuSign, Dataloader.io, Slack, Copado

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Involved in End-to-End requirement analysis, design, development, and implementation with Salesforce CPQ and Sales cloud.
• Worked on Salesforce Lightning Web applications for building customized components replacing the existing ones.
• Used SOQL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Custom lightning development with inter component communication with out of aura handler and events.
• Generate Quote templatesand customize the way sales reps quote our company's products and services.
• Implemented quick questions and custom components for lightning record pages.
• Widely used dynamic lightning components-based lighting page parameters or record field values.
• Greater experience with no code processes like lightning process builder and flows as per business.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up Environments and maintaining the sandboxes—Refresh activities and configure the jobs in Jenkins to do deployments.
• Worked on customizing service Marketing cloud console in setting up the live agent for customer support and Knowledge article management.
• Written SOQL Queries to fetch the data from Workbench and Force.com Data Loader.
• Responsible for deploying all the components from various sandboxes to the Production with the help of Jenkins and using GitHub for code versioning.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Developing Various Apex classes, Controller classes, Apex Triggers, Visualforce Pages to implement business logic from apttus clm.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Dashboards with apttus.
• Involved in Continuous Integration in Salesforce using Jenkins and GitHub.
• Expertise in Identity management features like Single Sign-On on SAML with force.com
• Implementing Security access to the user profiles by creating object level security, field security level and record level security.
• Resolved the Cases and support the team on urgent basis, implementation and working with real-time troubleshooting.
• Create Approval Process, Validation rules, Workflow rules and defined related tasks, email alerts, field updates to implement business logic from oops concepts.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Worked with Dynamic Apex to access SObjects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Data Loading/Conversions using Salesforce Data loader for bulk uploads and Data Export.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to insert, export, update and delete data from comma separated values (CSV)files.
• Salesforce CPQ Quote generations and then Integrate Salesforce CPQ and Salesforce Billing as additional add on for invoicing, payment, and revenue recognition.
• Order Management in Salesforce Billing and Revenue reporting for each billing cycles.
• Responsible for successful testing of developed solution including User Acceptance Testing and working with the users to validate the solution.
• Configuring Analytical dash boards and developed Custom reports with cpq.
• Direct, manage and lead the strategy of other sales team members, company resources and partners throughout the sales cycle.

Environment: Saleforce.com platform, CPQ, Apex Language, DocuSign, Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, GitHub, JIRA.

Confidential

Salesforce Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Customized the standard objects as per the business requirements by using Visualforce components. Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Created Visual Force Pages and implemented in to Sites.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provides hared access among different users.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields from oops.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Worked on some business problems and code coverage simultaneously

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Webservices, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, CT

Salesforce Support

Responsibilities:

• Worked for DSA Student Organization to maintain Salesforce Applications.
• On the Cloud Support Technical Support team through hands-on management of support cases.
• Worked on various salesforce.com Standard objects including accounts, Contacts, reports, Dashboards, Events and Tasks

Confidential

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement of Health cloud gathering throughout the planning and implementation.
• Customize the health cloud console.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, ampaigns, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Used to control the processes are available for customization in health cloud.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
• Created and maintained user profiles, workflows, dashboards on Salesforce and other CRM software.
• Set permissions for users using Object-Level and Field-Level security best practices.
• Extensively worked on building complex Visual force pages (Executive Priority page, Costumer value capture page) using standard, custom and extension controllers to suit the needs of the application.
• Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
• Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Experience on developing the force.com platform to meet the various internal needs of healthcare domain.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox.