SUMMARY

• An IT professional with over 11 years of experience in the industry and track record of successfully delivering large scale complex projects across Banking and Financial Services, Consumer Goods & Online/Digital/Mobile industries.
• Comprehensive knowledge and experience of end to end project delivery using software development methodologies like Waterfall, Agile and SCRUM
• Gain confidence of business stakeholders and building productive working relationships with key stakeholders and technology team
• Ability to communicate with technology and use business language to understand business objectives and drive delivery
• Good understanding and usage of Systems Development Life Cycle (SDLC) terminology and processes
• Extensive experience in developing business requirements documentation, technical & functional documentation, use case/user stories methodology tools & techniques
• Excellent analytical skills, demonstrated by the ability to research and to apply problem solving skills to complex problems
• Extensive experience in delivering projects in Digital, Online shopping, Financial Services, Retail Banking and Online & Mobile Banking space
• A proactive, high energy, results oriented and delivery focused approach
• Ability to work on multiple projects in a fast - paced environment
• Working closely with business stakeholders and technology team from project inception through to delivery
• Developing effective on-going relationships with key stakeholders in various business divisions like sales and marketing and with third party vendors
• Developing, modifying and presenting project governance communication at project/program status meetings
• Effectively communicate status, issues and risks in a timely manner to stakeholders and senior management

TECHNICAL SKILLS

• Microsoft Office family
• Windows
• Mac
• Linux
• Agile & Waterfall methodologies
• Microsoft Sharepoint
• Siebel
• Microsoft Visio
• Microsoft Project
• SQL
• RDBMS
• XML
• UML
• Atlassian’s Jira & Confluence
• Balsamiq & Axure
• Fiserv’s Voyager.
• Strong understanding of every stage of SDLC.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Senior Business Analyst

Responsibilities:

• Develop a project schedule by identifying the tasks, sequencing them and allocating resources to it
• Conduct daily standup with onshore and offshore team for status update
• Manage the infrastructure readiness for test and production environment
• Engage Adobe to manage licensing, development support and organize business training for AEM
• Coordinate the test execution and track the testing progress on daily basis
• Conduct defect triage meetings to address the testing defects
• Develop a light requirements document and obtain business sign off for the document
• Develop content management and authoring workflow using Visio
• Engage multiple vendors onsite, offsite and offshore and effectively communicate the requirements
• Develop implementation plan and a rollback plan for contingency
• Raise change order, providing supporting change details and obtain approvals from change team and various other teams

Confidential

Project Manager

Responsibilities:

• Collaborate with business stakeholders to understand the business drivers, benefits and project objectives through clearly defined success criteria
• Determine the resources (time, money, environment) required to complete the project including engagement with various internal team and external agencies
• Establish a detailed project plan that identifies and sequences the activities needed to successfully complete the project and maintain priority-based milestones
• Conduct daily stand ups with the team for status update and identify roadblocks
• Maintain strong project governance and controls, documentation, reports and management information
• Build and maintain effective working relationships with cross-functional business, technical and third party stakeholders, with the focus on project delivery
• Identify and proactively manage risks, issues and dependencies by conducting weekly team meeting. Escalate when appropriate
• Manage the project budget through estimates, tracking and up to date forecast. Monitor financial performance to ensure project is delivered within budget
• Manage scope creep and ensure formal project change requests are issued where appropriate
• Establish implementation plan and confirm implementation readiness by conducting check point meetings

Confidential

Senior Business Analyst

Responsibilities:

• Analysis & articulate business requirements from online and mobile banking perspective, while working closely with Business
• Collaborate with user experience (UX/UI) team to ensure the requirements are met in the wireframes & prototypes
• Analyze and document non-functional requirements
• Develop as-is & to-be swimlane process maps and work closely with change management team
• Document business requirements document (BRD), functional specification document (FSD), use cases/user stories and requirement traceability matrix
• Conducted BRD/FSD/use case walkthrough sessions for business stakeholder and for development/testing team
• Establish data mapping with the internal/external webservices
• Review ST and SIT test cases and provide feedback/signoff
• Support the development and testing team during the build and testing phase respectively
• Work across all phases of SDLC
• Participate in daily defect triage meeting with offshore team (India) with result oriented objective
• Work across multiple projects with each project in a separate SDLC phase
• Maintain strong working relation with vendors (Fiserv & AUSIEX)
• Create and update application content with in collaboration with SME

Confidential

Senior Business Analyst

Responsibilities:

• Identify the business requirement by conducting workshop with business stakeholder and document business requirements document (BRD)
• Mapping the key business processes and developing swim lane process using Visio
• Managing multiple vendors and working across time zones
• Develop test cases and undertake testing (SIT)
• Establish process to create and update ‘master data’ on an ongoing basis

Confidential

Senior Business Analyst

Responsibilities:

• Stakeholder management involving stakeholders at all levels of the organization
• Develop use cases, functional specifications, test cases and user manual documentation
• Develop project handover documentation and presentation for the support team
• Undertake customer data migration by mapping customer data across systems
• Run gap analysis workshops to determine gaps and address them
• Apply organizational standards to all analysis, designs and documentation

Confidential

Senior Business Analyst, Project Manager

Responsibilities:

• Develop project plan and track tasks against the plan
• Conduct the planning & estimation process for the delivery of the project
• Document and execute the implementation plan
• Perform analysis and work closely with the business & technology stakeholders
• Produce project artefacts including functional / non-function requirements specification, process maps and gap analysis
• Drive continuous improvement and innovation, develop an outside-in view based on cross-industry networking
• Develop UAT test cases and support business during UAT execution

Confidential

Software Engineer

Responsibilities:

• Develop software solution using Java/J2EE and web technologies
• Develop and execute database queries using SQL