SUMMARY

• 10+ years of professional experience on software application Development, Configuration, Administration, Testing and implementation.
• Having 5+ years of experience in Salesforce CRM applications on Sales and Service Cloud.
• Having 5 years’ experience in Siebel CRM, Siebel Analytics Production Support.
• Having good experience in configuring/Customization of Lead Process and Case Management using Sales Cloud and Service Cloud.
• Worked on configuring salesforce application’s Security Access, profiles,roles, users, page layouts, Org - Wide default, sharing rules and workflows.
• Having good experience in Lightning framework by creating lightning components.
• Having good experience in Lightning Web Components (LWC)
• Having good experience in Integrations with AWS, Heroku, Documentum, DocuSign.
• Worked on configuring Salesforce application’s standard objects and developing custom objects.
• Having very good experience in creating Visualforce pages to Customize/Create new functionality to the end users.
• Having very good understanding of object-oriented programming for creating Apex classes using Salesforce Design Patterns to implement out of box requirements to fulfil the business needs.
• Worked on Salesforce Object Query Language (SOQL) and Data Manipulation Language to fetch the data in to Visualforce pages.
• Worked on different Asynchronous operation like Future Methods, Quable Apex, Batch Apex and Scheduled Apex to implement bulk DML operations and call Web Services.
• Having good experience in Creating triggers to automate the process where required.
• Having good experience in UI development using HTML, CSS, JavaScript and Aura frameworks.
• Mostly worked on Agile development model. Having good experience in handling production issues and enhancements.
• Having good experience in migrating code between environments using inbound/outbound change set and Bit bucket for version control
• Having good experience in Flosum for release management for CI/CD and GIT for version control.
• Having good experience in creating salesforce native dashboard and reports. Worked on SDocs to create adhoc reports.
• Having domain knowledge in Finance, Healthcare and Pharma domains.
• Committed to excellence, self-motivator, quick-learner, team player, and a prudent developer with strong problem solving, analytical skills and communication skills.

TECHNICAL SKILLS

Databases: Oracle, SQL Server, Sybase.

Operating Systems: Windows, Linux, iOS

Programming Languages: C, C++, Java

User Interface Development: HTML, CSS, JavaScript, jQuery, Angular JS, AJAX, Aura

CRM: Siebel CRM, Salesforce CRM.

Analytics: Siebel Analytics, OBIEE

Other Tools: MS Office, QC, ServiceNow, Test enter.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Environment: Saleforce.com platform, Apex Language, Lightning, AURA, Triggers, Visual Force, Data loader, Salesforce.com Data Loader, Lightning Components, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, JavaScript, Web Services, REST API, Sandbox, Eclipse IDE Plug-in, CPQ, Apttus.

Responsibilities:

• Writing SOQL queries and DML queries to retrieve data into Visualforce pages and then format in the Salesforce tabs and screens.
• Worked on Extensions to change standard functionality of salesforce standard buttons and components.
• Worked on Batch Apex and schedule Apex to run long running queries, bulk DML operations and web services.
• Created after Insert, before insert and after update triggers for automated actions performed backend during DML operations.
• Created data integration rules and duplicate rules for better data management.
• Support productions issues and enhancement requests.
• Involved in writing Test Classes to test apex classes developed during the development process.
• Created workflow rules and defined related tasks, Email alerts, and field updates.
• Worked on writing Apex Classes (Schema Programming) to retrieve Salesforce standard object properties
• Migrated salesforce code between environments using outbound/inbound changesets and Flosum for deployments.

Confidential

Responsibilities:

• Actively participated in the development and implementation of new Salesforce-based solutions
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Created Scratch org using command prompt and Visual code, downloaded repositories from Jenkins.
• Created/modified lightning web components in the Visual code and tested using scratch org, pushed the changes into the Jenkins Built.
• Working knowledge of Lightning design development and Lightning web component (LWC) development.
• Experience in aura framework, Lightning Components, and Salesforce Lightning Design System (SLDS).
• Created various lightning components using lightning data services.
• Created and worked on the queues and queue routing rules and created the Apex classes according to the rules.
• Worked on various tools for deployments such as Source Tress, Git, GitHub.
• Develop, manage and maintain change management documentation to comply with IT change management processes
• Work directly with Business POCs and independently perform development, testing, implementation, and documentation related to the Salesforce.com development. work with the offshore team daily and check with the daily updates regarding the production support and tickets.
• Work with business leaders and the current development team to document and develop enhancements to our current Salesforce.com org
• Recommend, schedule, and perform software improvements and upgrades for optimal performance
• Performs administrative responsibilities to include custom fields, workflows, validation rules, user management, etc
• Provide hands-on, expert-level technical assistance to developers
• Works within established procedures to develop, test, implement, and maintain application software.
• Have experience on CI/CD with copadpo.

Confidential - PA

Salesforce Administrator/Production Support

Responsibilities:

• Worked on Creating permission sets and sharing rules to grant extra access to a specific group or user based on the requirement. worked on Creating custom objects and fields using Master-Detail, lookup and hierarchical relations.
• Worked on Creating custom formula fields to implement complex business logic and created validation rules to implement the business rules and restrictions.
• Created Several page layouts and mini page layouts to create the screens based on the user roles and profiles.
• Created workflows and approval process to automate the actions which are performed by the system at the backend to meet the business requirement.
• Created rich and user-friendly visual force pages using advanced features and techniques.
• Created Apex classes to implement out of box requirements to fulfil the business needs.
• Created different reports like Tabular report, Summary Report, Matrix report and display these reports in the dashboard for user friendly GUI. Worked on SDocs to create adhoc reports. involved in deploying code across environments using inbound and outbound change sets to migrate the code developed.
• Helped/trained end users to explain salesforce navigation and features.
• Identified and prepared the team for Automation Tasks to support the clients to ease their efforts.
• Developed and configured various Reports and Report Folders for different user profiles based on the rganization initiatives.

Confidential, Hackensack, NJ

Siebel Analytics Administrator

Responsibilities:

• Created dimensions, dimension hierarchies, levels (to support drilldown), level-based calculations and defined level attributes, level keys.
• Defined static and dynamic repository variables to modify metadata content dynamically to adjust to a changing data environment.
• Configured Dashboards, Charts, Pivot table views, and filters in user interface. Configured Global Filters and Prompts in Web.
• Created Alerts to show the exceptional reports, Conditional Reports and Navigation Reports with conditional formatted columns.
• Implemented Data level security using external database tables.
• Working on configuration of informatica to populate data warehouse.
• Creating and Applying patches to RPD in DEV/QA/UAT Environments.
• Performing RPD Merge for DEV/QA/UAT and other forms of testing.
• Performed the Server Administration tasks of migrating the RPD, Webcast between the DEV/QA/UAT/PROD environments by creating the release plans.
• Performed Unit and Integration testing, Involved in End User training and creating manuals.
• Worked on configuring salesforce application’s Security Access, profiles,roles, users, page layouts, Org-Wide default, sharing rules and workflows.
• Migrated salesforce code from sandbox to production using outbound/inbound change set and Eclipse and ANT.
• Worked on configuring Salesforce application’s standard objects and developing custom objects.

Confidential, Horsham, PA

Siebel Analytics/OBIEE Production Support

Responsibilities:

• Created dimension sources for each level of aggregated fact data and specified aggregate levels for each source in the OBIEE BMM Layer.
• Created dimensions, dimension hierarchies, levels (to support drilldown), level-based calculations and defined level attributes, level keys.
• Created calculation measures that were required using Calculation Wizard based on physical columns, existing logical columns.
• Defined static and dynamic repository variables to modify metadata content dynamically to adjust to a changing data environment.
• Created users and groups and assigned explicit and individual permissions and privileges to access the data.
• Configured Dashboards, Charts, Pivot table views, and filters in user interface. Configured Global Filters and Prompts in Web.
• Created Alerts to show the exceptional reports, Conditional Reports and Navigation Reports with conditional formatted columns.
• Creating and Applying patches to RPD in DEV/QA/UAT Environments.
• Performing RPD Merge for DEV/QA/UAT and other forms of testing.
• Performed the Server Administration tasks of migrating the RPD, Webcast between the DEV/QA/UAT/PROD environments by creating the release plans.