SUMMARY

• 15 years of experience in several industries in business and systems analysis, business process modeling, process re - engineering, data analysis, quality assurance and project management capacities
• Progressive experience in working directly with clients’ management (director- / senior director-level)
• Experience in Financial Sector including Credit Card Payments ( Confidential ) and Insurance ( Confidential )
• 8 years of experience in Identity and Access Management Systems, including Oracle OIM, SailPoint IIQ, Quest TPAM
• Solid understanding of Six Sigma methodology; experience implementing it in service organizations
• Detailed in requirement analysis, requirement management; Understanding of SOA, ITIL, RDBMS, and data modeling
• Well versed in System Analysis and SDLC methodologies: Agile, Waterfall
• Solid understanding of project management principles based on PMBOK of PMI.
• Understanding of Product Management concepts and methods
• Hands-on with UML modeling, MS Visio, ProcessModel and MS Project; experience with BPMN
• Versed in Quality Management; Hands-on with test management: Zephyr for JIRA, Quality Center

TECHNICAL SKILLS

Business Analysis: Lean Six Sigma Professional, ProcessModel, Six Sigma Green Belt (certification WIP), Excel, Access, Visio, UML, BPMN, SQL

Quality Mgmt.: DMAIC, Quality Center, ISO 9001 Lead Auditor (recertification WIP)

Collaboration: JIRA, Wiki, SharePoint, MS Office Suite, Livelink

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr. Business Analyst

Responsibilities:

• Met with the project managers, the in-house analyst, and the director to understand project's custom SDLC methodology, project management methodology, Confidential standards and sometimes conflicting and cumbersome methods on requirements management
• Worked with the director and the in-house analyst to develop and get buy-in on methods for requirements workflows and management.
• Established JIRA as a requirements workflow tool for the project; simultaneously followed project's JIRA practices for task execution and tracking
• Worked around numerous limitations on client side and with product manager, director, and IAM SME's to capture and document business requirements, use cases, and process workflows
• Met with project managers regularly to set and manage expectations with product manager and the director
• Captured and developed requirements and process flows around disconnected targets, active directory, Exchange and Lync, Workday and Contract Lifecycle Management (Zycus) as trusted sources, role creation and modification, enterprise and functional birthrights, on-boarding / modifying / decommissioning of infrastructure and applications, NERC CIP compliance and reporting requirements, OIM self-service and password policy, notifications and escalations, non-functional requirements, etc.

Environment: JIRA, MS Visio, OIM, MS Office, Wiki

Confidential, San Francisco, CA

Sr. Business Analyst / Process Analyst

Responsibilities:

• Facilitated meetings with business representatives and consultants and leveraged audit worksheets (RSAW’s) to communicate on the requirements of NERC standards and discuss a master solution in overall implementation phases of basic, sustain, and optimize
• Worked with the business teams in workshops to map as-is high-level and detailed processes of Confidential &E’s operations with respect to specific requirements of NERC CIP-003, CIP-009, CIP-008, CIP-004, CIP-002, CIP-010 and CIP-011 standards, and obtain sign-off
• Engaged with Confidential &E’s six sigma team in multiple workshops and with business and technical teams, using SIPOC and Value Stream Mapping to analyze and identify improvement opportunities and produce to-be processes that fulfill the requirements of the standards
• Participated in Failure Modes and Effects Analyses and scoring (FMEA exercises) with Confidential &E’s black belt team to analyze the reliability of process and communicate improvement opportunities for the sustain and optimize phases
• Worked with analysts from other CIP streams to analyze and produce inter-CIP process flows and develop a comprehensive legend
• Analyzed the process maps and worked with CIP leads and business to develop internal controls and metrics for processes
• Provided key support for CIP PMs in defining the tasks involved, task dependencies, prioritization and input to weekly status calls
• Worked with the Documentum D2 team in gathering requirements, analyze processes, and testing (UAT) of the implementation of Documentum for NERC program
• Met with the technical writing team to produce the procedures detailing the process maps
• Participated in group testing of process flows to validate the process and capture any details that might have been missed previously
• Worked through a rigorous review process to internally review and update the to-be process maps before they can be presented to the compliance monitoring and enforcement entity of the Western Interconnection - WECC
• Attended intensive training for ProcessModel process mapping and simulation
• Used ProcessModel 5.5.0 to map and run simulations of the process flows for a detailed and executable demo of such flows and to identify improvement opportunities, including alternate flows, resource assignments, automation, bottle-necks, and time analysis
• Worked with analysts from other CIP streams to identify process steps and requirements of Electronic Document Routing System (EDRS) and Enterprise Compliance and Risk Tracking (ECTS)

Confidential

Responsibilities:

• Participated in workshops with different lines of business (LOB) to discuss and document user and system requirements for Asset Health Index, Asset Comparison and Exception Reporting, NERC-related functionality for cyber assets, Dashboard, and Enterprise
• Leveraged JIRA Cloud to document, collaborate on and communicate requirements (user stories); facilitated team meetings to improve the process of producing and fulfilling user stories
• Facilitated weekly backlog grooming sessions and provided key data in release management (internal and client releases)
• Drove the identity and access management landscape for AMPS from ground up including: analyzing user audience of AMPS, capturing access requirements of each group, producing and socializing the entitlements of user groups (role-based access), producing user experience flows, to implementation and shift from internal groups to external security groups (authentication and authorization) and OIM in 16 releases
• Worked with the security team to produce requirements for re-engineering the operational data network (ODN) access process
• Teamed up with SAP and Remedy and business teams to produce data, end-to-end data flows and AMPS integration requirements
• Put together an evaluation check-list for the selection of a test management product; worked with Atlassian team to perform and share the evaluation with the internal team
• Introduced Zephyr for JIRA as the test management product to the team including training and producing a user guide for the team
• Worked closely with the dev team, business, data specialists, project managers and others as a liaison to produce acceptance criteria to and prioritize user stories, keep dev on track, close any communication gaps and assure on-time delivery of functionality in sprints
• Worked with the mobile app product manager, product analyst and project manager to produce and communicate requirements for the mobile application in sprints and drive to approval
• Provided daily support for the Project Managers with clarification on requirements, prioritization, project planning and scheduling
• Worked with the testing team to perform testing of different modules within AMPS desktop and mobile applications, including producing test plans and test data, executing test cases, providing and presentation of test metrics during daily status calls
• Participated in UAT workshops with the business and technical bodies to further communicate the product and to document any gaps; participated in the support calls during and after go-live to capture any details that might have been missed, and future improvements

Environment: JIRA, ProcessModel, MS Visio, SAP, Remedy (Atrium), OIM, Zephyr, Operational Data Network (ODN), Documentum, Utility Data Network (UDN), SQL, MongoDB, SharePoint

Confidential, Foster City, CA

Sr. Business Analyst

Responsibilities:

• Worked with network admins from each firm, integration & common services, and Global Information Security to analyze complex access management for privileged users, capture requirements and use cases for data center operations, SSH key mgmt., network security, and remote system access.
• Worked with the TPAM technical lead to define access control matrix for each firm.
• Defined the required Active Directory groups and requested their creation using the Access Request Center
• Drove a series of UAT sessions for Operations and Business users to capture usability issues
• Assisted the project manager in better understanding of different tasks involved, task dependencies and time-lines
• Produced a live sheet of issues and their resolution as a reference for different implementations
• Worked with ops teams from each firm to develop the RBAC model for each TPAM implementation, including business function, description, entitlements, AD groups, members and owners.

Environment: TPAM, MS Office, MS Visio, Linux and Solaris and Windows servers, Oracle DB

Confidential, Houston, TX

Business Analyst (Lead)

Responsibilities:

• Facilitated meetings with Component Service Managers from T-Systems, HP and AT&T in The Hague, London and Cyberjaya to capture access verification and remediation processes for all the “Other Classes of Accounts”; identified gaps and issues in the current processes and made recommendations
• Produced and maintained a dashboard of account types and categories - managed centrally in Active Directory, or locally - their business-criticality & metrics
• Worked with the technical lead and senior consultant to capture consolidation flows of 3 authoritative sources - Active Directory, Identity Provider, and Shell People - into IMS identity repository
• Used LDAPExplorer and CSVDE to query and report on Active Directory and communicate to the project manager
• Worked with technical team, data architect and CSMs to produce the To-Be processes
• Helped produce monthly presentations / dashboard of the progress, the analysis, and next steps and present to Shell HQ in the Hague

Environment: Active Directory, MS Office, MS Visio, UNIX, Oracle, SQL, CSVDE

Confidential, Greensboro, NC

Lead Business Analyst

Responsibilities:

• Lead requirements gathering and JAD sessions to document requirements around EDI connection, XML communication and Data transfer, UG response, Common Decision and Pricing Engines, and MISMO using Agile methodology.
• Documented end-to-end process flows from LOS data entry and transfer to UGC’s pricing & decision engines & rate quote service
• Created use-case flows and use-case diagrams and produced supplementary specifications, referencing MISMO 2.3.1 / 3.0 in non-functional requirements in the XML communications
• Participated in meetings with each LOS vendor to answer their questions, customize and define further LOS-specific requirements
• Created user scenarios for different situations for Data / Documents submit or re-submit
• Gathered requirements for delivering Documents to UGC’s document processing system - CAPTIVA
• Worked with the Documentum team during Global360 replacement for relevant requirements
• Worked with the project sponsor, HR team, PM & security personnel to define initial phase’s scope and create the Vision document
• Held meetings with the main vendor to discuss and document an implementation methodology; served as the onsite facilitator for SailPoint vendor the entire project duration
• Worked with application owners, SME’s, and technical leads; gathered and documented requirements for access and entitlement structure, application instances, recertification processes, current processes (as-is) with respect to 21 applications subject of the scope of the 1st phase, including 7 green-screen applications on AS 400 mainframes
• Documented the application, database, and operating system account requirements, entitlement details, access requirements, attestation details, etc for each of the 21 items in the scope.
• ACES Enhancements on AS 400 (Automated Claim Examination System): show A1 messages after their release by the 201-analyst
• Claims Inventory Management System - IMS
• SSN Visibility: showing the full SSN to anyone with a fraud role in one central place
• Loss Reserve Calculation for Stat 4 to Stat 8: calculating loss reserves to zero for claims on residential loans that move from stat 4 (foreclosure) to stat 8 (denied).
• IMS Data-fixes: IMS tool developed to enable business users manage Work Items in queues.
• Contributed to the development of the UGC own business analysis best practices
• Served as an SME for the BA team during use-case modeling, requirement definition, etc.
• Created structures for project documents per document type, project type, and project size

Environment: MI Guide Portal, Loan Central, Active Directory, MS Visio, IBM AS 400 iSeries, SailPoint

Confidential, Durham, NC

Project Lead / Senior Business Analyst

Responsibilities:

• Met with the application team point of contact to define a suitable approach to understand and document the business case and the application architecture
• Derived and documented the “as-is” processes and performed analysis of the architecture including the applications, databases, data flows, billing and fund transfer through Lockheed Martin codes
• Took ownership of the client problem, documented and analyzed the as-is identity creation, entitlement assignment, and access provisioning processes; worked with business users to document TSSMS up-stream and down-stream processes
• Developed a shared image of the current and desired systems; found ways to bring business and technical stakeholders’ perspectives closer to each other about future end-to-end flows
• Created the main body of response to the Request for Proposal (RFP) by the US EPA during the interim contract bidding for the contractor company, which ended in winning this piece
• Analyzed and documented current and desired flows for Oracle Disk-space Allocation involving Application Deployment Checklist process, intending to take such flows away from TSSMS
• Went through extensive training by newScale team; worked with SRA team to implement newScale Service Catalogue Front Office 9.1 / RequestCenter

Environment: Oracle DB, Oracle Internet Directory - OID, IBM MainFrame, RACF, IBM FOCUS, SQL Developer, Toad Quest, newScale (Cisco) Front Office, MS Visio, Wiki, Unix, Active Directory

Confidential, San Jose, CA

Functional Analyst / Transition QA Project Manager

Responsibilities:

• Created user scenarios & context diagrams to model requirements: account reconciliation, user on-boarding / off-boarding / termination, identity provisioning / de-provisioning / updates / services
• Ran provisioning scenarios via CPR and registration page, ADB adapter, XML messages, File System (JVM logs), OIM Design Console, OIM Admin Web Console, & target systems
• Derived CPR data requirements and OIM DB requirements and communicated to counter teams; performed CPR data cleaning, detected inconsistencies, produced a proper format / process for bulk-load
• Identified processes that result in rogue / orphan accounts, and discussed reconciliation processes with business and solutions teams
• Split & prioritized QA effort between releases; created 2100 detailed test scenarios for provisioning, de-provisioning, account reconciliation, policy management, attestation, Oracle SSO, AtA Middleware
• Performed functional, and regression testing on SBx and Stage including white-box & black-box testing; delivered testing results under very aggressive and shifting timelines
• Used Remedy and JIRA to communicate the issues; key in communications between onsite and offshore
• Managed test case development between 2 domains in HP Quality Center under 2 testing structures; developed queries to derive custom reports from HP Quality Center needed for business discussions
• Developed SQL queries to interact with databases and user repositories during requirement adjustments as input to business discussions intended to determine actual provisioning behavior of OIM

Confidential

Functional Analyst / QA Analyst

Responsibilities:

• Created user on-boarding context diagrams and worked with data and TeleService teams to customize for internal, customer service, and external users; created collaborative test scenarios for the same
• Created use-case / test-case traceability matrix to insure coverage for all EIAM functionalities; developed and updates test plans, baselines and track-specific functional test cases; developed End-to-End System Integration Test scenarios
• Used AtA tool to verify data load in UIs; executed positive & negative test cases on user authentication, access into application portal, SSO between 3 applications, and Attribute Authority
• Created and maintained testing structures / reports in HP Quality Center; took part in ERMO change management process; helped define HP Quality Center best practices; lead onsite / offshore testers
• Represented EIAM in the DSR’s to communicate execution status of this track and defects

Confidential

Senior QA Analyst

Responsibilities:

• Investigated Media Locator business rules and functionalities, ramping up in 2 weeks; produced and circulated clarification documents / context diagrams, leading to discovery of numerous UI errors
• Key person in a core team of 3 to investigate and overhaul the functional specs and use cases
• Performed extensive course registration and content creation / upload to verify functionalities
• Worked closely with developers to verify correct data fetch and population and fine-tune application behavior; made UI suggestions adopted & implemented in UAT phase as desired application behavior
• Produced and maintained test plans and cases in Quality Center; ran multiple rounds of testing on LCMS Search, Content Tagger, Search API, Open API, COLT on Dev and Stage; logged / maintained defects; worked closely with the business and development teams to resolve application defects
• Kept effective communication channel with business to handle last-minute requirement changes, worked closely with IT to fine-tune the app behavior; created UAT scenarios and managed UAT phase

Environment: Quality Center, Oracle DB, XML, ITIL, Toad 9.0, SQL Developer, Visio, BMC Remedy, Active Directory

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Lead 7-day intensive JRD sessions with client representatives from Malaysia, UK, and US; created user stories and recaps of operation requirements, business rules, assumptions, constraints, dependencies
• Created multi-level process flows of warehouse operations, material, control and distribution centers
• Delivered presentations to validate team’s understanding of operations, requirements and scope
• Documented role-based reporting requirements; worked with business users to create report UIs
• Created & maintained the BRD: process maps, business requirements, use cases, business rules, data elements, glossary of terms
• Held daily Scrum meetings to discuss performance, risks, and task plan prior to the next meeting

Environment: Visio, Knowledge Tree, Agile Scrum

Confidential, Los Angeles, CA

Systems Analyst

Responsibilities:

• Created initial features list based on investigation of the desktop version (Engagement, Tax, Write-up, etc.)
• Participated in responsibility sharing between Torrance and Wichita teams
• Held brainstorming sessions with project architect and to investigate authentication scenarios including token management
• Facilitated internal and external meetings for requirement review and sign-off

Environment: Enterprise Architect, SharePoint, SQL Server, .NET, C++