SUMMARY

• Senior Business Analyst with management experience and has over 15 years of experience as a Business Analyst that includes the Banking, Retail, Health Care and Pharmaceutical industries.
• On a daily basis I am responsible for everyday activities such as gathering requirements, writing functional and technical specs, documenting and tracking defects, scheduling software rollouts, creating test plans and test cases, validating test results, and being a liaison between the development staff and end users, project managers, and stakeholders.
• Worked on projects in the Agile and SDLC environment and UAT Test coordination
• Expert in gathering user business needs then interpreting them into Functional User Requirements creating and Test Cases - JIRA and HP ALM.
• Proficient in Creation of project documents (Agile User Stories in Jira, Dependency Diagrams, Project plans, Work Breakdown structure, and BRD’s,)
• Has 5 years of E-commerce and worked on developing processes, Process Re-engineering, Reporting and Analysis for IT projects regarding Ecommerce transaction authorizations (To reduce fraud and costs)

TECHNICAL SKILLS

• SQL
• Oracle
• AWS
• MS Office
• Microsoft Project
• Microsoft Visio
• Visual Basic
• VB.net
• SQL Financial Reporting
• Vendor Management
• Resource Scheduling
• Credit and Gift Card Authorizations
• Troubleshooting Pivotal Problems
• Assessing Risk
• Impact analysis
• Fraud Prevention and Anti money laundering
• Training Instructor
• Project Planning
• Software Rollouts
• SCCM
• HP Radia
• Microsoft Front Page
• HP Service Center
• JIRA
• Teradata
• HP ALM
• Java script
• XML
• JSON
• Help Desk Management
• Cloud Based Solutions
• VM ware
• Chargebacks disputes
• E-pay and middleware
• Tableau
• IBM BPM

PROFESSIONAL EXPERIENCE

Confidential - Mount Laurel, NJ

Product Owner/ Senior Business Analyst/ Scrum Master

Responsibilities:

• Product Owner of work UP software to prepare loans for underwriting
• Product Owner of Closer software to close mortgages and send to funding
• Prepare, coordinate, review and validate UAT and production software rollouts
• Gathering requirements from business users to put into wireframes and JIRA
• Story Grooming and Backlog refinement
• Coordinate and execute Scrum agile ceremonies such at UAT demonstration, Daily stand-ups, Sprint planning, and Sprint retrospectives
• Prioritizing Sprints and the product backlog
• Defect management and recreation steps
• Process Flow charting and process re-engineering
• Integrate BOTS and automation

Confidential - Wilmington, DE

Senior Business Analyst

Responsibilities:

• Creation of project documents (Agile User Stories in Jira, Dependency Diagrams, Project plans, Work Breakdown structure, and BRD’s,)
• Gathering Requirements and defining Personas
• Documenting the user experience (Current and Future state)
• Performing Gap Analysis between Online Banking and Retail Card Services
• Client Facing
• Consumer Banking Payments Work Stream (All Service Channels - Web, Mobile, IVR, In Store, Lockbox, and Customer Service Phone Channel)
• Online Digital Channel (Web and Mobile)
• Wire framing and UI design
• Middleware API’s and Web Services
• Leading Requirements Reviews

Confidential - Wilmington, DE

Senior Business Analyst

Responsibilities:

• Offshore test lead - HP ALM Test Cases
• UAT Test coordination
• Creating Test Cases - JIRA and HP ALM
• Test Plans and Test Strategy documentation
• Creation of project documents (testing scripts, FSD’s, FRD’s, BRD’s, and test case design)
• Database testing using Oracle SQL and TOAD
• Defect Management
• Test execution and coordination including evidence
• Test lead
• Project planning and strategy
• Cloud Based Solutions

Confidential - Wilmington, DE

Business Systems Analyst

Responsibilities:

• Defining Test Cases in HP ALM
• UAT Test Coordination
• Test Scripts and Test Strategy
• Testing Validation
• Gathering requirements and impact matrices
• Creating Work estimate models for developers
• SQL Ad hoc queries for financial and performance reporting
• Writing functional specification documents
• Writing functional spec and conducting functional specification reviews
• Mapping VB form data to Database Elements
• Creating high level design documents
• Middleware SME for credit card EPay, Disputes, Offers, and Small business service, Self-service, Rewards, Chargebacks, and mobile pay
• Java script and VB forms and mapping them to data elements
• Project documentation approver
• Scoping and sizing of projects
• Projects for Rewards points, Offers, Balance Transfers, EPay and autobilling, Anti Money laundering controls, Disputes and Chargebacks, Chip and PIN and Chip and signature cards
• Agile an SDLC projects

Confidential - Philadelphia, PA

Level 2 Business Analyst

Responsibilities:

• Level 2 Business Analyst Support and Executive Support
• Hardware refresh and inventory control
• HP Radia and SSCM software rollouts and installs
• Analysis and Support for IBC Oracle and Teradata applications
• PXE server and manual reimages
• Software application management through Active Directory

Confidential - Collegeville, PA

Senior Business Analyst

Responsibilities:

• Software Deployments for over 100,000 machines of different types
• Defect Tracking and Resolution Management of 1,100 Customized Confidential applications
• Application testing and support for 1,100 different Confidential applications
• Software Help Desk management and team leader
• Rollout and backfill scheduling coordination
• Maintaining temporary and permanent exception lists by machine, user, or software
• Creating and maintaining help desk processes, standards, and metrics

Confidential - Malvern, PA

Technology Business Consultant Senior

Responsibilities:

• Testing and Support for Custom Based Web Banking Software
• Business Requirement Documentation for Customized Web Banking Software
• SQL Ad hoc queries for financial and performance reporting
• Designing Java script and VB forms and mapping them to data elements
• Test Plan and Use Case Management
• Defect Tracking and Resolution Management of Customized Banking Defects and Enhancements
• Managing Testing Environments and Code Builds for Upgrades and Installs
• Unix Based Servers and GTM Databases

Confidential - Bensalem, Pennsylvania

Senior Business Analyst

Responsibilities:

• Creating Test Plans, Test Cases and Validating Test Results
• Gathering user business needs then Interpreting them into Functional User Requirements
• Creating Project plans and Rollout schedules for all software implementations (Authorization and Settlement Servers and Point of Sale 2,300 stores)
• Designing Java script and VB forms and mapping them to data elements
• Coordinating User Acceptance testing and Validation between all Stakeholders
• SQL Ad hoc queries for financial and performance reporting
• Cross Branded Gift cards so that Gift Cards can be purchased and redeemed in all stores regardless of Brand and Store chain (transactions in real time).
• Supported the web services that connect the Blackhawk network to the Confidential SQL Gift Card database
• Responsible for Installing, Configuring, Implementing, and supporting the Production Gift Card Authorization Servers, Credit Card Transaction Authorization and Settlement Servers, and Point of Sale software
• Develop, Maintain, and Administer rights and support to the Gift Card SQL Database application
• Financial Reporting for the SQL Server Gift Card Database for auditors, Gift card breakage reports and Various Accounting related reports.
• Point of Sale Software Testing and Production Rollout Integration for three chains of stores (2,300 Stores)
• Documenting User requirements, Defects and Enhancements for Point of Sale and Gift Card Software.
• Assisting with the design, implementation, and maintenance of the company’s’ Interface between our stores and banks and the Retail Network Transaction switch that connects stores to the Confidential network for Transaction authorizations.
• Configuration of Credit card and Debit card software settings for stores to accept bank cards, Credit and Debit Cards, and Private Label cards. In Store and on the Retail transaction switch.
• Coordinating with Operation Managers for enhancements, defects and software rollouts for 3 chains of stores.
• Representing the needs of the various functional areas of the company, identifying business process improvement opportunities
• Training Field Support on new enhancements and Defects
• Resolution management of escalated software tickets Field Support Department
• Support and Training for off shore outsourced Resources.
• Resource Scheduling and Vendor Management
• Testing, Maintenance, and support for the Stores Ecommerce in store software and Ecommerce Confidential Corporate servers.
• Rollout of the Ecommerce in store and Corporate server software
• SME for all Customer Authorization Transactions ( All Tenders)
• Developing processes, Process Re-engineering, Reporting and Analysis for IT projects regarding Ecommerce transaction authorizations (To reduce fraud and costs)

Confidential - Jenkintown, Pennsylvania

Point of Sale Software Support Specialist

Responsibilities:

• Call Center Supervisor - Team Leader
• Liaison between Point of Sale Support and the software development department
• Tested and Documented Software Defects and Enhancements and then prioritized them
• Served as 3rd tier Support Representative to assist 1st and 2nd tier
• Representatives with resolving Client software issues
• Served as a Database Administrator for Clientele data
• Assisted in Web design of hosted Client web sites
• Liaison between Confidential and their Nemex Web Software Vendor
• SME (Subject Matter Expert) for many subjects such as Point of Sale and Inventory Transactions
• Working with Quality Assurance to document and improve business processes and create new processes
• Provided Software Training for Employees and Clients through different Techniques and media types (Classroom, Phone, WebEx)