SUMMARY

• With a strong record of success in information technology professional in search of a position that allows me to apply my management and technical skills to achieve corporate goals, develop improved processes for managing IT requests and accomplish projects in a more efficient way.
• Managed a team of engineers in their daily duties and coordinating the work of test teams and monitored performance
• Proven ability to motivate teams and keep them on - task to meet demanding deadlines.
• Managed multiple projects simultaneously with a focus and delivering highest quality product without jeopardizing product delivery schedules.
• Held responsible for interviewing and placing applicants in various test positions within the company’’
• Coordinate with cross-functional teams to define strategic vision for the products, which includes developing product roadmaps and creating business strategies
• Dynamically monitoring the support queues to ensure the support cases are handled in a timely manner Diagnoses and resolves complex problems/issues and completes complex assignment
• Identify, distinguish, and analyze multiple components of a problem, and then make recommendations for business change
• Assisting in the planning, analysis, design, implementation, and/or maintenance of operational analytic data sources, reports, and tools.
• Provided training in new practices and techniques and one-on-one coaching as needed in relation to Agile
• Create required technical documentation by actively working with the project manager, other technical resources
• Ability to master new technologies and adapt quickly.
• Experience with Cloud based performance testing with Azure, AWS, Google and Pivotal Cloud Foundry
• Excellent communication and interpersonal skills with a demonstrated ability to communicate IT concepts to a broad range of technical and nontechnical staff
• Managed schedules, infrastructure, test setup, execution and presentation of results to Product Delivery teams
• Proficient in different phases of testing like Sanity Testing, Functional Testing, GUI Testing, Regression Testing, Integration Testing, System Testing, Performance Testing, User Acceptance Testing (UAT)
• Performance Engineering experience involving complex client/server, cloud and web-based application. Proficient in the use of Performance Testing and monitoring tools like HP Load Runner, ALM Performance Center, NeoLoad, Apache JMeter, LoadUI, APM Dynatrace, BMC Patrol, HP Diagnostic and SiteScope.
• Technical expertise in performance tuning: indentifying bottlenecks at system level (memory, disk, cpu, network), app server level (JVM, connection pooling, threads, queues, garbage collection), application level (code profiling), database level (JDBC)
• Collecting and observing the behavior/frequency of JVM Heap and Garbage Collection
• Monitoring system resource such as CPU Usage, % of Memory Occupied, VM Stat, I/O State

TECHNICAL SKILLS

Monitoring Tools: Pivotal Cloud Foundation, ServiceNow, Big Panda, Grafana, Prometheus, VMWare vSphere, Maul, TSOM, HP BSM, HP Diagnostic, BMC Patrol, Hyperic, Splunk, Mule Management Console, Rabbit Console, Visual VM, Spring Insight, GFMon, HP Diagnostic, Sitescope, DynaTrace and many custom Interfaces

Data/Visualization: QlikView, Splunk, IBM Cognos, Qliksense, Hadoop, Oracle, PL/SQL, SQL Server, DB2

Web & GUI Environment: Pivotal Cloud Foundry, VMWare, Azure, Amazon Web Service, Google Cloud Service Platform, Technical Platform (Mulesoft, Gemfire, Tomcat, RabbitMQ), Jenkins, GIT, Hashi Corp Vault, IIS, AJAX, JSP, HTML, CSS, JavaScript, Velocity, WebLogic, IBM WebSphere, SharePoint, ServiceNow, Archer

OS/Platform: VMWare, Windows Server, Exchange Server, iDRAC, HP, Dynamics CRM, UNIX, LINUX, iOS, Ubuntu

Testing Tools: HP Suite (LoadRunner, Application Life Cycle Management, QuickTest Professional, WinRunner, Neoload, Test Director, Quality Center), SoapUI, BugZilla, Jira, JMeter, RPA (UiPath, robocop) Custom Automation Tools

Computer Languages: PowerShell, Java, VB, ASP.net, C++, J2EE, SQL, PL/SQL HTML, XML, SOA, SOAP, WSDL

Others: MS Office Suite (Word, Excel, Powerpoint, Visio, Outlook, Team, OneNote), Visual Studio, PeopleSoft, Microsoft Project, Lotus Notes, IBM Sametime, HTTP Watch, putty, WinSCP, API, Notepad++, SOAPUI, CamStudio, PGAdminIII, Cygwin, Apache Directory Studio, VMWare PowerCLI

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Team Lead, Proactive Performance Engineering and Modeling Infrastructure Support, Disaster Recovery Coordinator

Responsibilities:

• Experience with Capacity estimating, modeling, and planning
• Develop workload models for project or application demand for resources needed to meet business requirements.
• Analyze performance data for calibrating system models.
• Design model experiments consistent with what-if scenarios.
• Document project deliverables: Statement of Risk; Workload Models, System Models, and Experiment Results.
• Partner with Business Analyst to analyze BVM's, use cases, and happy path flow documentation.
• Partner with architects/designers to understand application topology and flow, document called services, relate use cases to application flow and determine which application flows and components should be tested.
• Setup CI/CD pipeline for apps on hybrid cloud using app services
• Performance fine tuning by indentifying bottlenecks at system level (memory, disk, cpu, network), app server level (JVM, connection pooling, threads, queues, garbage collection), application level (code profiling), database level (JDBC)
• Collecting and observing the behavior/frequency of JVM Heap and Garbage Collection
• Monitoring system resource such as CPU Usage, % of Memory Occupied, VM Stat, I/O State
• Cloud Application Performance Testing and Monitoring in AWS (Distributed Load), Azure (JMeter Load Test)
• Leading a team by assigning tasks to team members assist with customer deployments by coordinating across Analytics/Solutions, Operations, Client Services, Product Management and Development groups
• Ensuring the technical infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services underlying the physical and virtual environment that supports the processes, resources, and operators required for developing, integrating, sustaining enterprise applications and support services.
• Providing highest level of support for problem and issue resolution and provides technical consultation and direction to business and product team members in AWS, Google Cloud, Azure, Windows Server, VMWare, Dell Hardware, HP Hardware, Linux, Security (LDAP, Vault, Active Directory), SQL and Pivotal Cloud Foundation
• Monitoring of software and hardware in all environments (test and production) to ensure operational turns never experienced downtime
• Provided training in new practices and techniques and one-on-one coaching as needed in relation to Agile
• Analyze feedback and data from customers to create user stories and identify opportunities to enhance product quality and improve the customer experience
• Collaborated with the product management team to identify automation opportunities and refine Agile delivery processes across the organization
• Working directly with department leadership, other Plan Owners, and business partners from supporting/dependent departments to help to ensure Business Continuity Plans (BCP) are documented, reviewed, exercised, and updated on an annual basis or as significant changes occur in compliance with the BCM Enterprise Policy.
• Serving as leader and advocate for BCM program and all related policies, Standards, and Standard Operation Procedures (SOP).
• Working as the point of contact for senior leadership to help ensure they are informed of business continuity risks related to the BCP and any gaps that may exist.
• Developed and implemented Business Impact Analysis (BIA) study for all lines of business as part of Business Continuity Plan (BCP) development along with performing quantitative & qualitative risk assessment to identify critical areas and processes.
• Participated in the creation, development and updating of enterprise business continuity and Pandemic plans.
• Conducted annual tabletop exercises for operational areas to validate, and update plans as necessary.

Confidential, Milford, OH

Business Consultant

Responsibilities:

• Work with engineering team to develop structured roll-out strategies.
• Application Server troubleshooting including garbage collection analysis, thread dump analysis, and system performance analysis and fine tune JVM parameters, thread-pool, connections, heap size...by monitoring tools (Splunk, Hyperic, Spring Insight, Mule Management Console, RabbitMQ, Visual VM) and load generation tools (JMeter, HP LoadRunner, SoapUI, SlamD).
• Identify performance bottlenecks throughout a distributed system (Browser, Application Server, Enterprise Service Bus, Database, Session Manager, Message Queue and security products).
• Application and database performance tuning and gathering their metrics with system tuning and gathering OS (Linux) metrics.
• Recommend code and configuration changes to remove system bottlenecks and perform root cause troubleshooting & problem resolution.
• Understanding of advanced programming concepts (e.g. threads, I/O, memory leak, caching) and CPU, memory and I/O architectures (specifically in a virtualized environment).
• Performance test planning, setup, and execution for infrastructural platform and technologies and application performance tuning with testing on the RedHat Linux platform and understanding of Web technology stack.
• Communication by written and verbal to understand and adjust to audience as necessary with various levels of communication.

Confidential

Senior IT Consultant / Performance Test Engineer / Test Lead / Web Application Developer / Production Support

Responsibilities:

• Manage multiple projects in ground up construction and reconstruction projects.
• Planned and monitored execution of the work assignments for the Quality Assurance Team.
• Used Performance Center to define performance requirement like SLA in test
• Interface with developers, project managers, and management in the development, execution and reporting of test automation results
• Identify and eliminate performance bottlenecks during the development lifecycle
• Heavily involved in analysis and business application design discussions with the users/business people.
• Developing high quality test cases/test plans for applications encompassing both black and white box testing scenarios
• Conducting the scooping / design workshops for the business people. Explaining the existing business process to the new acquisition users, finding out their business process and documenting the gaps.
• GAP analysis between existing and newly acquired divisions and preparing the business documents
• Preparing the functional design documents for conversion requirements
• Provided consultation to developers, designers and management for applications and Web projects
• Assisted in Technical Design Documents and Functional Design Document
• Attend meetings with developers and managers for risk assessment of product
• Coordinated with the team for testing and review and daily report update for the respective modules
• Ensure that specific elements of the product are thoroughly tested per the Test Plan documentation
• Review bug reports from the test technicians for errors prior to them being entered into the tracking software
• Revise current test cases to reflect changes made to the Test Plan documentation for new functionality and performance issues.
• Developed baseline scenarios, scripts and measurements
• Worked with Software Development in creating, executing, and documenting automated test scripts

Confidential, Garden City, NY

Quality Control Analyst and Test Engineer

Responsibilities:

• Maintained and used a Customer Operational Profile for designing randomized test matrices which were used in customer simulation tests.
• As the QA analyst for the technical team, was responsible for manual, automation, and performance testing with regression testing, user acceptance testing, test case creation, bug tracking, analyzing defects and communicated with the clients and QA team
• Created manual and automated test cases, test scenarios and test scripts accordingly to requirements
• Responsible for implementing LoadRunner, Performance Center, JMeter based infrastructure including: Architecting the load testing infrastructure, hardware & software integration with LoadRunner
• Developed Performance test cases and scripts to Performance test the application using protocols
• Involved in all phases and stages of STLC including end-to-end system testing and requirements analysis
• Created and executed Endurance and Scalability Load tests
• Conducted Functionality, Security, Performance & load testing of the system.
• Write and execute manual test plans, develop and execute test cases
• Write and execute SQL queries with Microsoft SQL Server
• Managing the testing team by delegate tasks to the team and tracking the same
• Preparing status report and reporting
• Coordinated and performed user acceptance testing sessions with the client
• Responsible for interviewing and placing candidates in various test roles within the company
• Worked with off shore team

Confidential, Reston, VA

Consultant - Quality Assurance Analyst

Responsibilities:

• Expertise in identifying the test scenarios
• Wrote the functional test case and integration test cases using test case Techniques
• Wrote test plans, designed and managed execution of a wide variety of tests based on product and customer requirements.
• Preparation of Cross Referenced Traceability Matrix
• Analyzed the test results and prioritizing software bugs
• Involved in preparing the daily execution status report and sharing with managers and leads
• Analyzed the application like (Feasibility study on automation & the tool to be used)
• Involved in User Acceptance Testing, Usability testing

Confidential, Richmond, VA

Consultant - IT Analyst

Responsibilities:

• Analyze application data to assess performance and uncover problems.
• Collaborated with other application support analysts to maintain the safety of data within applications.
• Involved in testing of new mutual fund transaction involving transferring funds to and from different types of accounts and comparing the numbers to database results

Confidential, Elmont, NY

Responsibilities:

• Collected data for appraisal by visually inspecting property, measuring and sketching all improvements, listing all components of buildings.
• Primary responsibilities included the preparation of commercial narrative real estate appraisals as well as conducting feasibility studies,
• Cash flow analyses, and absorption studies for large financial lending institutions. Residential- Single, Double and Multi-Family Properties Condominiums, Subdivisions, Vacant Land- Residential, Subdivisions, Commercial and Industrial and Commercial- Retail Stores, Office Buildings, Restaurants