SUMMARY

• 17x certified Salesforce Technical Architect leading enterprise implementation teams specializing in Salesforce enablement, developing custom Salesforce applications, data migration, and integrations with other systems for clients in the Technology.
• A dedicated professional with more than 12 years of experience in Software Development & Managing Team.
• Experience in end - to-end development of software products from Requirement Analysis to System Study & Implementation.
• Deft at analyzing information system needs, evaluating end-user requirements, custom designing solutions.
• Experience in Architecture, Design and Consulting.
• Worked as Salesforce Technical/Solution Architect / Manager / Consultant having strong hands-on skills and domain knowledge with blend of strong project delivery experience in both Agile and Waterfall models.
• An excellent team player with Strong Problem Solving & Technical Skills coupled with confident decision making for enabling effective solutions leading to high employer satisfaction.
• Client interactions for requirement feasibility and technical consultancy.
• Preparing data model and technical design based on the functional requirement.
• Performing code reviews, security reviews based on Salesforce standards.
• Involved in Packaging of in-house Salesforce product.
• Salesforce deployments using workbench and change set.
• Extensively worked upon Customization, Integrations, Communities, Einstein’s, Data Migration, Apex, Lightning Development and Visualforce.
• Extensively worked on integrating CRM systems with many other external system applications using different integration methodologies like REST, SOAP and Third Party Tools.
• Worked on Einstein’s Discovery, Next Best Actions, Einstein’s Vision and Einstein’s Analytics Dashboard.
• Good knowledge on Service Cloud and Sales cloud, Case Management, Knowledge article, Entitlement and milestone.
• Expertise in writing apex trigger, apex classes, visual force pages and test classes in Salesforce.
• Worked on other cloud applications like Heroku.
• Experienced on conducting feasibility study, preparing RFP proposals to recommend SF product, worked on estimations, automations, experienced in handling multiple projects simultaneously.
• Hands on experience on Salesforce.com (force.com, sales, service community, marketing, financial service clouds, Einstein).
• Hands on experience Marketing cloud (Journey Builder, Email Studio, Social Studio).
• Have good experience on migrating millions of records from External Applications to Salesforce.com.
• Have worked extensively on CRM Applications and its associated entities. As a SA have executed variety of projects that includes Solutioning, Development, Transition, Application Migration and Roll-outs.
• Excellent exposure to Sales/Service Cloud/Customer Communities/Financial Service cloud and Marketing cloud.
• Led teams of up to 30+ members.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.
• A decision maker for all technical solutions & deliverables to business, working closely with business stake holders.
• Experience working on multiple RFPs & proposals to propose SFDC as a product fitment compared to other available options in market.

PROFESSIONAL EXPERIENCE

Confidential - NYC

Salesforce Architect

Responsibilities:

• Planning project activities viz., scoping, estimation, tracking, change management, delivery management & post implementation support.
• Directing application development activities for business process mapping of the client and identifying appropriate development methodology.
• Handling client / user / partner interaction for requirement gathering, risk assessment, finalization of technical specifications and discussions for effort/cost/time estimation and client co-ordination.
• Design, implementing, and providing support for business application for clients.
• Coordinating with development team to make sure right design is implemented.
• Coordinating with development team to make sure they are delivering right requirements.
• Led the team of onshore and offshore developers.
• Worked with Pre sales team on multiple RFPs.

Confidential - TX

Salesforce Solution Architect

Responsibilities:

• Understanding the current implementation and prepared the enterprise system architectural diagram.
• Gather the requirement from business stake holder.
• Helped the team converting the requirement into salesforce stories for development team.
• Prepared the Solution design and High level design documents for clients.
• Prepared the data model (ERD diagram).

Confidential - CA

Salesforce Technical Architect

Responsibilities:

• Lead Technical Architect for an enterprise client for designing integrations between their existing client portal, backend system, and Salesforce. Leading the design and implementation for enabling Sales Cloud and Service.
• Led a Salesforce delivery team for an enterprise client to introduce Salesforce. Also built and executed data migration to Salesforce with 0% errors.
• Improved an unsalable system architecture for a retail technology client by designing integration patterns, and developing new real time APIs between Salesforce, payment gateway, and legacy databases.
• Designed, developed, and tested Apex, Lightning Aura Components, and automations for customized use cases.
• Played the role of a Technical Architect and Lead Developer for a migration of one org to multi org.
• Developed the framework for integration pattern /trigger/ test classes in Salesforce
• Done the code review by Salesforce Code Analyzer Plug-in/PMD.

Confidential - CA

Salesforce Solution Architect

Responsibilities:

• Understanding the current implementation.
• Getting requirements from various business stake holders and provide best solution.
• Feasibility study of business needs to best fit in Out-of-box/custom solution/app exchange tools.
• Optimize the Security & sharing of the org.
• Done the code review by Salesforce Code Analyzer Plug-in/PMD.

Confidential, CA

Salesforce Technical Architect

Responsibilities:

• Worked with Presales team on RFP and estimations.
• Responsible for managing team of up to 10 members and guiding them for meeting the SLAs, dealing with client’s queries in all aspects and involved in every escalation.
• Designing & Developing IT applications, services, requirements gathering & management, project management.
• Creating and Maintaining the Technical design documents for client.
• Handling a group of high net-worth clients and successfully coordinating with team members to ensure the smooth flow of processes.
• Involved in rendering on-floor training/ guidance to the new trainees about the work, process flows and knowledge resources.
• Responsible for providing analysis reports on workflow processes & team performance.
• Implemented the sales cloud for customer to meet their business requirement.
• Done the integration with Sester, Docu Sign, Siebel and Centah.
• Done the code review by Accenture app exchange tool - NovaSuit.

Confidential

Salesforce Technical Architect

Responsibilities:

• Worked on Marketing cloud, created Journey Builder, Email Studio, Social Studio as per customer requirement.
• Developed the assets for Dreamforce on financial service clouds.
• Handle the team of 30 developers and 4 technical leads.
• Build the framework and best practice to be followed in project.
• Implemented the community for client.
• Implemented the Chabot on community, Next best action and Einstein’s discovery.
• Done the code review by Accenture app exchange tool - NovaSuit

Confidential

Salesforce Solution Architect

Responsibilities:

• Planning project activities viz., scoping, estimation, tracking, change management, delivery management & post implementation support.
• Directing application development activities for business process mapping of the client and identifying appropriate development methodology.
• Handling client / user / partner interaction for requirement gathering, risk assessment, finalization of technical specifications and discussions for effort/cost/time estimation and client co-ordination.
• Design, implementing, and providing support for business application for clients.
• Coordinating with development team to make sure right design is implemented.
• Coordinating with development team to make sure they are delivering right requirements.
• Deployment of project in production.
• Responsible for Solving Issues, enhancing existent salesforce.com implementation.
• Implemented the sales, service cloud & partner communities.
• Implemented the Einstein’s OCR.
• Done the integration with BSS and OSS system.
• Done the code review by Salesforce Code Analyzer Plug-in/PMD.

Confidential

Salesforce Technical Architect

Responsibilities:

• Worked on various POC on financial service clouds for upcoming leads.
• Build the various accelerators for internal as well as external customer.
• Developed the assets for Dreamforce on financial service clouds.
• Handle the team of 30 developers and 4 technical leads.
• Build the framework and best practice to be followed in project.
• Deployment of project in production.
• Responsible for Solving Issues, enhancing existent salesforce.com implementation.
• Created the framework for apex.
• Implemented the community for client.
• Implemented the Chabot on community, Next best action and Einstein’s discovery.
• Worked on Marketing cloud, created Journey Builder, Email Studio, Social Studio as per customer requirement.
• Done the code review by Accenture app exchange tool - NovaSuit

Confidential

Salesforce Technical Lead

Responsibilities:

• Planning project activities viz., scoping, estimation, tracking, change management, delivery management & post implementation support.
• Designing and solutioning the application.
• Directing application development activities for business process mapping of the client and identifying appropriate development methodology.
• Handling client / user / partner interaction for requirement gathering, risk assessment, finalization of technical specifications and discussions for effort/cost/time estimation and client co-ordination.
• Developing, implementing, and providing support for business application for clients.
• Coordinating with development team to make sure right design is implemented.
• Coordinating with development team to make sure they are delivering right requirements.
• Responsible for Solving Issues, enhancing existent salesforce.com implementation.
• Created the framework for apex.
• Implemented the customer community for client.
• Done the code review by Accenture app exchange tool - NovaSuit.

Confidential

Salesforce Technical Lead

Responsibilities:

• Responsible for managing team of up to 12-15 member and guiding them for meeting the SLAs, dealing with client’s queries in all aspects and involved in every escalation.
• Designing & Developing IT applications, services, requirements gathering & management, project management.
• Creating and Maintaining the Technical design documents for client.
• Handling a group of high net-worth clients and successfully coordinating with team members to ensure the smooth flow of processes.
• Involved in rendering on-floor training/ guidance to the new trainees about the work procedures, process flows and knowledge resources.
• Responsible for providing analysis reports on workflow processes & team performance.
• Customize the sales cloud for client.
• Created the framework for trigger.
• Done the code review by Accenture app exchange tool - NovaSuit.

Confidential 

Salesforce Technical Lead

Responsibilities:

• Responsible for managing team of up to 5 members and guiding them for meeting the SLAs, dealing with client’s queries in all aspects and involved in every escalation.
• Designing & Developing IT applications, services, requirements gathering & management, project management.
• Implemented the service console and case management for client.
• Done the integration with their legacy system.
• Created the various visual force pages.
• Created the various apex trigger.
• Created the apex trigger framework.
• Done the manual code reviewed.