SUMMARY

• Over 9 years of experience in IT Development and Administration of SFDC (Salesforce.com) CRM platform using Visualforce, Java and Apex Technologies.
• Created a API Sevices for data integration from legacy System to SFDC using Mulesoft ESB
• Having Good with source code control systems like Ant, SVN, Maven
• Experience managing atleast two large scale full life cycle implementations of Quote to - Cash (Oracle CPQ/CRM/CLM) Solutions,including ownership of the technical solution, Management of the overall team and owenership and management of the Project finals
• Proficient in Mulesoft anypoint API platform on Desgining and implementing mule APIS
• Strong Experience in developing Salesforce applications using Apex Classes, Batch Apex, Apex Triggers, Visual force pages and Custom Buttons and Links.
• Experience in entire phase of Software Development Life Cycle (SDLC) that is Analysis, Design, Development, Testing and Deployment and also had a good knowledge in Object Oriented Techniques and Design Patterns.
• Good Experience in understanding the Business requirements and implementing them on Salesforce platform using custom objects and relationship like Lookup, Master-Detail and also creating Junction object and creating Data Model, Pages, Interfaces, Classes, Workflows, Triggers and Business Logic according to the requirements.
• Experience with Salesforce Custumization,security access,creating profiles, roles,users,Page layouts,email services.knowledge of AWS and Azure Administration.
• Create Snapshot/backup of critical VMs in Azure cloud Using backup vaults.
• Strong Salesforce knowledge in Administrative skills like creating and customizing Objects, Fields, Tabs, Sharing Rules, Page Layouts, Validation Rules, Workflows, Approval process, Profiles, Roles, Users, Reports and Dashboards.
• Good Knowledge in creating web pages using HTML, XML, JavaScript, JQuery and styling them with CSS.
• Developed several object-oriented JavaScript components utilizing different frameworks such as AngularJS, KnockoutJS, ReactJS, and BackboneJS.
• Good experience in implementing Salesforce security using Profiles, Permission Sets, Roles and Sharing Rules.
• Experience with Exact target, Market and Jitter bit.
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components
• Good Exposure on Apttus products such as QTC and CPQ.
• Worked on using Salesforce.com tools like Force.comIDE, Eclipse with Force.com Explorer, Force.com plug-ins and Data Loader.
• Experience in creating different types of Reports like Matrix, Join, Tabular, Summary and also developing Dashboards using the Reports.
• Good experience in querying the data using SOQL and SOSL.
• Worked on Standard Objects like Leads, Contacts, Accounts, Opportunities, Quotes and Cases.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production.
• Created Page layouts, Search layouts to organize fields, custom linksrelated lists and other components on record detail and edit pages.
• Experience in integrating salesforce with external applications using Force.com SOAP API and also developing Apex SOAP and REST based requests for communicating with Web Services.
• Good experience of using Eclipse IDE for custom development and customizing Objects, Profiles, Email Templates and Workflow Rules meta-data from Eclipse.
• Have Exposure to Lightning Components.
• Excellent written and verbal communication skills and ability to work both as a team member and as an individual and also have strong understanding of business logic and implementing it on Salesforce platform.
• Proficient in Mulesoft anypoint API platform on Desgining and implementing mule APIS
• Working on translating several visual force pages to Lightning using LWC frame work

TECHNICAL SKILLS

Salesforce.com: Salesforce SFA, Apex Language, Apex, Salesforce CRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

Salesforce Tools: Eclipse, Oracle Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Mulesoft ESB Excel Connector, SOQL Xplorer, CPQ Force.com Platform (Sandbox, and Production), X-Author, Jenkins, Tortoise SVN.

SFDC Technologies: Apex, Visualforce, Apex Triggers, SOQL, SOSL, Apex Web Services, Sales Cloud, Service Cloud, Lightning

Web Technologies: HTML, XML, CSS, JavaScript, JQuery, WSDL, SOAP, REST API

Languages: C, C#, Apex, Java, JavaScript.

J2EE Technologies: JAVA 1.X, Servlets, JSP, JSTL, JDBC, Struts1.2/2.0, Tiles, Spring, EJB, Web Services, Log4j, Slf4j.

Technologies: C, C++, Java, Java Script, C#, SQL, ASP.net, Action Script, WCF, Silverlight, LINQ, SQL., UML, HTML,XML, XHTML, DHTML, Spring, Hibernate

Databases: MS SQL Server … SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS

Version Control: Visual Source Safe (VSS), Clear Case

Other: CRM Veeva, ServiceMax, Apptus CPQ

Operating Systems: Windows/XP/Vista/7, UNIX, Red Hat Linux

PROFESSIONAL EXPERIENCE

Confidential, Texas

Salesforce Administrator

Responsibilities:

• Involved in Data load operations using Force.comApex Data Loader.
• Experience managing atleast two large scale full life cycle implementations of Quote to- Cash (Oracle CPQ/CRM/CLM) Solutions,including ownership of the technical solution, Management of the overall team and owenership and management of the Project finals
• Created workflow rules, page layouts, Approval Process,Tasks, Email alerts Field updates on outbond Messages to manage the workflow Approvals.
• Worked with Parvasive Data integrator for comprehensive Data integration
• Responsible for Creating Queues, Workflows Rules and task to share and Autoate work to the users in the Queue
• Responsible to Commit the Mulesoft code using bitbucket Repository
• Interacted with various Business teams members togather the requiremnts and documented the requirements.
• Proficient in Mulesoft anypoint API platform on Desgining and implementing mule APIS
• Appication integration using Mulesoft ESB and IBM message Broker for integrating and orcharstrating the Services
• Process the comprehensive understanding of the CRM Business process like campagan management,Lead management, Account management,Case Management, Quote forecasting and Call Centre
• In charge of Conducting the UAT with the Business Users,and gathering feedback and providing the same to development team
• Worked on Lightning Process Builder flows, Connect API,Chatter and Quick Action.
• Conducted GAP analysis and enhanced Business process by integration.
• Created multiple Lightning Components, added CSS and Desgin Parameters that makes the Lightning Component look and feel better.
• Experience with Salesforce Custumization,security access,creating profiles, roles,users,Page layouts,email services.knowledge of AWS and Azure Administration
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Experience working in service cloud, developed workflows, supporting cases and triggers for automated case resolutions.
• Proficient in Mulesoft anypoint API platform on Desgining and implementing mule API
• Involved in UI and DB Design for Mobile application.
• Experience in working with development team for solving the GAPS in Business Requirements
• Involved in all the phases and pre-production/production support activities.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components
• Created a API Sevices for data integration from legacy System to SFDC using Mulesoft ESB
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the visual pages.
• Proficient in Mulesoft anypoint API platform on Desgining and implementing mule APIS
• Implemented scheduling dashboards and run time dashboards and worked on custom reports.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Created and used Email templates in HTML and Visualforce.
• Have Exposure to Lightning Components.
• Involved in replication of Salesforce CRM data to SharePoint.
• Worked with various salesforce.com objects like Accounts, Contacts, Opportunities, Leads, Cases, Solutions, Knowledge, User specificReports and Dashboards.
• Integrated using SOAP based web services by gathering necessary stubs from WSDL files extracting the homegrown applications by using homegrownweb services.
• Responsible for setting up web service integrations.
• Created a API Sevices for data integration from legacy System to SFDC using Mulesoft ESB
• Implemented Inside sales telephonic plug-in application implementation.
• Written required documents on Business needs.
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components
• Created Users, Roles, and Public groups and Sharing Rules, implemented Role hierarchies and Record level permissions to manage sharing access among different users.
• Worked closely with sales team and Business analysts and performed detailed analysis of Business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Used Force.com developer toolkit including Apex Triggers, Apex Classes and Visual force pages to develop custom Business logic.
• Managed security settings of the users.
• Responsible to Commit the Mulesoft code using bitbucket Repository
• Used force.com connects to interact Salesforce with lotus notes to insert contacts and add the emails and also integrate the chatter with same time (a feature for messaging within lotus notes) which is used within Site.
• Interacted with Business Team on day to day basis to translate the Business requirement into functional requirements.

Environment: Saleforce.com platform, Apex, Service cloud, Security Controls, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales cloud, Visualforce Controllers, Sandbox data loading, SQL, SOQL, SOSL, Email Services.

Confidential, Redmond, Washington

Salesforce Administrator

Responsibilities:

• Worked on creating approval processes and workflow rules for field updates and email alerts.
• Created modern enterprise Lightning Apps Combing Lightning Desgin System Lightning App Builder and Lightning component features
• Performed Data analysis and migrated data from SQL server database to Salesforce
• Worked on data migration from databases to SFDC using Data loader
• Coordinated with users to determine requirements and prepared design documents
• Desgined,implemented and deployed the Custum object, page layouts,Custum tabs and components to suit to the needs of the application
• Involved in creating and Custumizing e mail template and configuring them to the e mail alert with in the work flow rule for a Standard/Custum Object.
• Created a API Sevices for data integration from legacy System to SFDC using Mulesoft ESB
• Have Exposure to Lightning Components.
• Creating and maintaining the databases in SQL Server for handling and processing data from salesforce and other sources.
• Experience managing atleast two large scale full life cycle implementations of Quote to- Cash (Oracle CPQ/CRM/CLM) Solutions,including ownership of the technical solution, Management of the overall team and owenership and management of the Project finals
• Worked closely with product owners and Business analysts to understand the requirement and investigating the best solution options as per the end user requests.
• Bulk data load into salesforcecustom objects from other internal sources of the organization.
• Generating application wide data analytics and metrics using advanced Google Analytics tool and sending regular adoption metrics to the product owners and managers in the form of reports and dashboards.
• Created a API Sevices for data integration from legacy System to SFDC using Mulesoft ESB
• Creating different profiles, permission sets based on the existing different applications and their level of access needed for the end users.
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components
• Worked as salesforce administrator in the organization, maintaining user accounts, owd rules, security and controlling the user access levels.
• Created a API Sevices for data integration from legacy System to SFDC using Mulesoft ESB
• Deploy changes from SFDC sandboxenvironment to Production environment using change sets.
• Creating and maintaining public groups for assigning different users based on their associated accounts and regions.
• Bulk creation of users using the data loader with inactive status and later assigning users with required permission sets.
• Maintaining the applications integrations process which is responsible for pulling updated document versions from different sources.
• Responsible to Commit the Mulesoft code using bitbucket Repository
• Developed automated integration process which uses SQL server as the database for holding data points from source and destination and compares the tables for finding the updated lists.
• Using Antmigration tools and Force.comIDE with mavens plug-in for the deploying the changes by directly synchronizing different orgs.
• Deploying the code changes and configuration changes from the developer sandboxes into the Production (Live) instance.
• Effectively using the Scrum process&sprints for completing all the development work including unittesting in respective sprints.

Environment: Saleforce.com platform, Visual Force Pages, Controllers, Jitterbit data loader, Google Analytics, SQL Server, Apex, VF components, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Security Controls, Sandbox data loading

Confidential - Detroit, MI

Salesforce Administrator

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experience managing atleast two large scale full life cycle implementations of Quote to- Cash (Oracle CPQ/CRM/CLM) Solutions,including ownership of the technical solution, Management of the overall team and owenership and management of the Project finals
• Created a API Sevices for data integration from legacy System to SFDC using Mulesoft ESB
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components
• Implemented pick lists,lookups,dependent pick lists, master detail relationships, validation and formula fields to the custom objects.
• Proficient in Mulesoft anypoint API platform on Desgining and implementing mule APIS
• Used Force.com developer toolkit including Apex Triggers,Apex Classes and Visualforce pages to develop custom Business logic.
• Developed Controller Classes,Apex Classesand ApexTriggers for various functional needs in the application.
• Developed APEX Classes, Controller Classes and APEXTriggers for various functional needs and implemented the business logic as per the requirements
• Worked with various salesforce.com objects like Accounts, Leads, Contacts, Campaigns, Reports, and Dashboards
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Involved in Salesforce.comApplication Setup activities and customized the apps to match the functional needs of the organization
• Interacted with various Business user groups for gathering the requirements for salesforce.comCRM implementation.
• Worked and handled different issues related to Service Cloud
• In charge of Conducting the UAT with the Business Users,and gathering feedback and providing the same to development team.
• User Acceptance Testing, Reporting, Data Migration, End User Training Development&Delivery and System Testing.
• Created page layouts, search layouts to organize fields, related lists,custom links, and other components on record pages.
• Responsible to Commit the Mulesoft code using bitbucket Repository
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Used field level security along with page layouts to manage access to certain fields
• Developed various Custom Objects, Components,Tabsand Visual Force Pages.
• Consumed REST based web services provided by Care link (Sales force System)
• Maintained user roles, profiles,security, and workflowrules wherever necessary.

Environment: Sales Cloud, APEX Class, Standard objects, Triggers, Eclipse, Visual force Pages, Workflows, Custom Settings, Custom Labels and Validation rules.

Confidential - Middleton, WI

Salesforce Administrator

Responsibilities:

• Developed, Designedand deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Junction object to leverage the functionality of Many to Many relationships between two objects.
• Involved in gathering the requirements from Business administrators to have a clear understanding about the accurate project requirements and understand the Business requirements as documented through Business Process Model (BPM), Use Cases Model and Non-Functional Specifications
• Designed, developed and deployed the Custom objects, Page layouts, Components, Custom tabs, VisualForce Pages to suit to the needs of the application.
• Interacted with various Business user groups for gathering the requirements for salesforce.comCRM implementation
• Created custom reports and dashboards for analyzing the information provided by the user.
• Imported & created data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.

Environment: Saleforce.com platform, SOAP, REST, Web Services, Sandbox, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services.

Confidential

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer and Business Analyst in the organization
• Interacted with various Business user groups for gathering the requirements for salesforce.comCRM implementation
• Worked on industry standard messaging and communication protocols
• Worked closely with development teams to design, build and test application and provided direction for system enhancements and defect fixes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules,and actions, etc.
• Resolved issues connected to Call Centres, usage of CTI adapters and Mobile applications.
• Designing and enhancing the existing Claims Coding, testing, modifying, debugging, documenting, implementation and deployment of software using the Informatic tool Review
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Experience in creating visual workflows to automate certain Business flows.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel,and interaction log.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed APEX Classes, Controller Classes and APEXTriggers for various functional needs and implemented the Business logic as per the requirements.
• Experience in Agile methodology in software development.

Environment: Saleforce.com platform, Apex, Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP.

Confidential

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various Business user groups to increase the user adoption for helping them use the software.
• Developed APEX Classes, Controller Classes and APEXTriggers for various functional needs and implemented the Business logic as per the requirements
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards,and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of Business centers and their sales teams.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.