SUMMARY

• Thirteen years of Business Analysis and Functional Management experience in the financial service industry, providing strategic business solutions to enterprise - wide technology transformation initiatives
• Eight years of leading business process professionals to support multiple lines of business and technology initiatives
• Seven years Project Management activities, planning, leading and execute various financial service initiatives.
• Seven years Strategic Planning experience in the areas of: process re-engineering/development and risk mitigation/conflict resolution
• Extensive experience with banking operations and providing technology support
• Demonstrated proactive and innovative approaches to identifying and solving process problems. Ability to manage several project complex initiatives concurrently
• Comprehensive understanding of Waterfall and Agile Methodologies and as well as Scrum Process Framework
• Strong process analysis, requirement elicitation and process planning
• Strong leadership, team engagement and collaboration skills
• Ability to prioritize, multi-task and work independently in a dynamic environment
• Excellent written and verbal communications skills.

TECHNICAL SKILLS

Desktop Applications: Microsoft Excel, Word, PowerPoint, Project, Outlook, OneNote, Visio, SharePoint/DRS

Development Applications: SQL Server, Microsoft Access, Visual Basic, Front Page

Banking Applications: PPM, Client Loan Information System (MSP), Fraud Detection and Compliance Platforms (ER), Mortgage Default Reporting, Net Oxygen, Short Sale Client Information Systems (Equater), Black Knight Loan Sphere (MSP), Forecasting and Financial Management (STAMP)

Software: Jira, HP ALM, Panaya, Informatica Power Center, Confluence

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Senior Technical Project Manager

Responsibilities:

• Act as primary point of contact in leading the end-to-end management and delivery of a highly complex, multi-departmental business initiative
• Managed and directed the work efforts of functionally aligned resources as direct reports.
• Coordinated the end-to-end integration of various work streams as part of the project delivery
• Managed project scope, timeline and budget/expenses
• Obtained and aligned resources to key project roles and established clearly defined responsibilities/ accountabilities
• Collaborated with project team to establish and maintain consistent issue escalation and resolution processes
• Articulated issues, risks, and proposed solutions involving complex delivery circumstances to varying levels of management
• Served as an experienced advisor to leadership by providing vision, direction, and expertise of process improvement and risk mitigation opportunities
• Designed comprehensive progress reporting for review with key stakeholders and senior management

Confidential, Charlotte, NC

Lead Technology Business Systems Consultant

Responsibilities:

• Act as a liaison between client area and technical organization by planning, conducting, and directing the analysis of the most complex, strategic, corporate-wide business problems to be solved with automated systems
• Deliver on key strategic priorities horizontally across the organization
• Create project plans to use for monitoring progress and performance
• Organize project teams by assigning tasks, developing project schedules, and determining resource needs
• Identify and resolve project related impediments
• Conduct project meetings and prepare weekly reports to communicate project status to varying levels of management
• Provide technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements
• Work with user groups to provide training, resolve questions, assess user needs, and recommend changes
• Participate in transforming strategic enterprise architecture and design principles into specific system requirements and specifications
• Re-engineered technical processes for greater efficiencies with significant impact to the business
• Performed review of testing plans, setup test data, develop test schedules, track test issues, and report on test results, partner with developers to triage and resolve the issue

Confidential, Charlotte, NC

Senior Business Analyst

Responsibilities:

• Lead the development and execution of complex business plans, programs and initiatives with enterprise-wide impacts
• Utilize knowledge of the project/business requirements to manage multiple large projects concurrently
• Performed systems analysis and development tasks to improve workflow and operating efficiency
• Redefined the standardization of existing procedures and processes
• Lead specific tasks throughout the full development life cycle, including gathering and documenting business requirements, writing and executing test scenarios, and validating the implementation of the solution
• Analyze costs of existing operations and prepare cost/benefit analysis of recommended changes to senior leadership
• Actively participated with technology partners to groom stories, assign story points, and plan sprints
• Performed review of testing plans, setup test data, develop test schedules, track test issues, and report on test results, partner with developers to triage and resolve the issue
• Create functional workflow charts and process flow diagrams

Confidential, Charlotte, NC

Business Systems Consultant

Responsibilities:

• Managed multiple work streams within an enterprise program
• Served as key a participant in large-scale planning providing direction to technology partners to support program needs
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues
• Drive project deliverables and documentation (issue/risk logs, status reports, requirements documentation, design documentation, etc.)
• Facilitate weekly workgroup meetings, as well as ad hoc project meetings, including documenting and distributing agendas and minutes
• Develop, maintains and report on an overall integrated delivery plan for sustainability
• Facilitate UAT and Production defects triage meetings
• Managed IT Jira board tracking of UAT defects, Production bugs and system enhancements.
• Developed detailed procedural and processes workflow documentation
• Partnered with product owner on prioritizing user stories for development
• Actively participated in daily stand-up meetings, planning sessions and demos

Confidential, Franklin, TN

Business Analyst Manager

Responsibilities:

• Lead team of 70 members (international and domestic), managing 8 separate client relationships, including but not limited to: US Bank, Bank of Montreal and Confidential
• Create and document use cases and test scripts within the Panaya tool
• Track test execution and defect reporting within JIRA
• Prepare test status reporting and provide updates to management
• Investigate issues reported by clients and WGS personnel to identify root cause and determine appropriate corrective actions for Support issues in a timely fashion
• Ability to troubleshoot and analyze internal/external application code
• Partners with business groups to gather information, document requirements, establish project milestones/timeline and review/monitor project budget
• Partner with application development teams to clarify requirements, identify risks and incompatibilities within the design solution
• Analyze business processes and write system/functional process design
• Maintain complete and accurate notes regarding status in Service Desk tracking system
• Participate in documenting incident records, hosting bridges, and driving incident towards resolution and service restoration while updating status to clients/leadership
• Performs technical analysis
• Re-engineer process and procedures related to operations support
• Log development issues to development tracking system
• Perform software installs and upgrades
• Assist with developing, managing and maintaining major incident resolution process and associated tasks and procedures
• Ensure proper escalation procedures are followed as needed.
• Participate in process improvement exercises
• Provide leadership, guidance, mentoring and support to the offshore incident management function
• Ability to effectively communicate with customer managers and executives on technical and business issues
• Support clients with Net Oxygen application support

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Assemble, review, and execute loan documentation and associated reference source data/materials
• Verify and prepare information in support of various legal proceedings, including foreclosures
• Makes court appearances on behalf of Confidential and testifies that all process and procedures were followed and adhered in accordance with the government and Confidential policies
• Work with 3rd party vendor Black Knight on enhancement initiatives and implementations
• Lead project meetings and team efforts targeted to derive solutions to complex problems
• Provides status and formal presentations to varying levels of management
• Proven ability to efficiently manage and control multiple critical path activities
• Partner with peers in managing priorities and deadlines appropriately
• Analyze complex processes, workflows, dependencies/impacts and develop risk mitigation plans
• Perform business analysis and review documentation for defining project related initiatives
• Conduct business unit interviews, elicit requirements, and prepare use cases
• Cultivate partnership relationships with internal/external customers
• Creates test plans, executes user acceptance testing and documents test results
• Lead testing execution, planning testing sign-off, monitor and control, while managing issues/risks
• Identifies process re-engineering opportunities and develops new and or improvement processes

Confidential, Charlotte, NC

Home Preservation Lead

Responsibilities:

• Single point of contact for borrowers whose loans were delinquent or at high risk for delinquency
• Cultivate relationships with clients and assist translating their needs into business and operational requirements
• Act as a liaison between internal/external partners and application development teams
• Compile, monitor and record requested documentation for loan modification review
• Facilitated team and client meetings and managed various task assignments
• Participated in testing execution, planning testing sign-off, monitor and control for Early Resolution Loss Mitigation Fulfillment (ERLMF)