SUMMARY

• 6+ years of overall professional experience in software industry, brilliant exposure to RPA consulting & implementation using UiPath. Likewise, had working experience in project analysis, requirement gathering & documentation. Also, served as SME for Apple digital operations, Tech. delivery and handled production environment.
• Design and develop new processes, utilities & enhancements using core workflow principles within UiPath which are robust and scalable as a part of POC’s.
• Experience in handling self - service war rooms and P2 war rooms using ServiceNow to resolve production issues within SLA and avoid business impact.
• Monitor jobs, for faulted runs and validate orchestrator logs for the root cause.
• Raise incidents to various teams and update notes regularly depending upon the root cause analysis.
• Initiate/join existing war room calls to address the root cause.
• Initiate/update impact communicator using ServiceNow to let business know the status of the issue/war room and the estimated time frame to resolve the issue.
• Configure robots in orchestrator to scale-up during peak inventory hours/days.
• Monitor queues to validate the inventory flow and reach out to business in case of incorrect input file formats/nil inventory.
• Configure & update triggers as per business requirement.
• Handle automations during scheduled application/emergency patches downtime window.
• Validate processes and their version pre and post deployment.
• Monitor and manage assets as per business requirement changes.
• Add or remove users as a part of new implementation/decommissioned projects.
• Create robots, generate machine ID, and configure robots to production orchestrator. Including applying active directory group policies etc.
• End-End support RPA bots in pre-production and production (including handling hyper care calls in attended & unattended mode, monitor failed/terminated schedules, exception handling (business & application), queue management, hung automation management, schedule failures, tracking application downtime, Etc.,).
• Host brainstorming session to address common issues by developing utilities.
• Responsible for gap analysis and technical consulting on RPA automations.
• Act as a think tank to provide out of box solutions to reduce turn-around time for various production issues.
• Good understanding in UiPath multi-bot architecture and high availability infrastructure planning.
• Working experience in HDVM and VDI technologies on physical servers and Azure platform.
• Work collaboratively with business analysts and product owners to review and refine business process workflows including identifying areas of simplification during all phases of SDLC.
• Communicate and collaborate with peer groups (DBA’s, enterprise architects, security & network teams)
• Author and maintain run books by analyzing critical business requirements through FSD, BRD and PDD documents.
• CICD using Azure Pipeline: Implemented CICD using Azure pipeline for UiPath deployment.
• Incident & Change Management: Experience in change management tools like ServiceNow to create Incidents, problem tickets, change requests to monitor and collaborate production issues and deployments.
• Release Management: Knowledge on release management and version control practices using source code versioning tools like GitHub.
• Vulnerability Management: Identify & remediate vulnerabilities as a part of UiPath operations on lower environment & Production/BCP servers.
• BCP Simulation: Experience in handling quarterly business continuity plan (BCP) activity on UiPath web servers and test BAU by running test & live automations.
• Cross platform collaboration: work with multiple teams to propose and implement platform enhancements (hardware/software version upgrades) to improve performance, security, scalability, and reliability.
• Exceptional problem-solving skills in live environment with strong technical background & good interpersonal skills.

TECHNICAL SKILLS

• RPA implementation using UiPath
• MAC iOS and Windows
• Fusion-X tool
• JIRA and ServiceNow
• Microsoft tools

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

RPA UI Path Developer

Responsibilities:

• Worked in a highly dynamic AGILE environment and participated in scrum and sprint meetings.
• Involved in testing the application utilizing the Scrum (Agile) methodology.
• Attended daily stand-ups to discuss about the day to day assignments, to clear roadblocks if any and determine efficient co-operation to resolve tickets with developers.
• Responsible for implementing the full life cycle of RPA solutions identifying automation pportunities, gather requirements, implement, test, and deploy targeted automation solutions using RPA tool UI Path.
• Designed UI Path process solutions in accordance with standard UI Path design principles and conventions.
• Created Process Design Document (PDD) and Solution Design Document (SDD) for the workflow to capture end to end user keystrokes and system behavior.
• Worked on Queue Configurations, Monitoring, Exception handling, efficient use of stages, blocks, data types, session, and environmental variables for processing of Business Process diagrams and
• Process flow charts using RPA tools.
• Implemented UiPath features such as Optical character recognition (OCR), Image Recognition,
• Text Analysis, Citrix Screen Scrapping for remote machines, PDF processing, Excel integration,
• Email automation.
• Understand the process and do a POC for the given BRD (Business Requirement Document).
• Analysis and Estimation Plan.
• Deployed Bots and accessed data from multiple file formats like PDF, excel sheets, web pages etc., using multiple scraping techniques like full text, Native and OCR.
• Performed the practical usage of various UiPath Orchestrator functionalities like Bots, Processes,
• Assets, Jobs, Schedulers, Logging, Recovery Methods and Application Credentials.
• Used different Screen Scraping methods (Full text, Native and OCR) in UiPath studio for extracting data.
• Implemented UiPath User authentication by defining user roles, creating users and setting password policies.
• Automated navigation through SAP UI screens using the Screen scraping, Data scraping used required activities to create flowcharts and sequence.
• Used new reporting techniques like excel operations and Mail Automation and facilitated the presentations to the clients.
• Implemented the end to end execution for different processes using Attended and Non-Attended
• Bots.
• Created architecture document for RPA. Worked on advanced UiPath technology for Web Service which has reduced 50% development & maintenance effort.
• Maintained both Attended and Unattended Robot resources, and provided centralized Robot logs, remote execution, monitoring, scheduling, and work queues using UiPath Orchestrator.
• Used UiPath Orchestrator for deployment, monitoring, and management of UiPath Robots automation activity.
• Added Delay between the activities as required to avoid the Bot failure.
• Automated tasks using web recorder and Scheduled tasks to repeat as per requirements.
• Problem solving issues that arise in day to day running of robotic processes and providing timely responses and solutions as required.

Environment: UiPath 2022.4.3, IBM workload manager web-based tool, Orchestrator version 2022.4.3.

Confidential

Responsibilities:

• Dispatcher 1: Runs on a shared file where the business users update the excel sheet for every 6 hours. The sheet will have shift timings of nursery with specific skill set.
• Dispatcher 2: This bot will go to ICUE, and filter records based on regions and screen-scrape the data and put the record into Orchestrator queue.
• Performer: The bot will pick the item from the queue and process it based on the nurse skill set, shift timings and the priority of the case depends upon whether the case is marked as urgent or scheduled appointment.
• The urgent cases are assigned to nurses first and then the scheduled cases

Environment: UiPath, ICUE (Integrated Clinical User Experience) web-based tool. Orchestrator version 2019.10.4

Confidential

Sales Automation Management

Responsibilities:

• Experience in validating the process at client end and live environments under MetaQC.
• Working experience in preparing metrics and presentations related to actuals and errors for client meetings.
• Experience in leading and mentoring team.
• Experience in handling client review meetings and stand up calls on high severity issues.
• Knowledge on provisioning & maintaining the Fusion-X data and neutron saving issues.
• Working experience in real time monitoring in production environment.
• Created and maintained knowledge repository all the expected and addressed errors.
• Contribution towards Innovation & Continuous Improvement.
• Good knowledge and proven hands-on validating applications using MAC iOS.
• Performed metrics collection, vulnerability management & status reporting.
• Delivered projects within timelines, with excellent co-ordination, multitasking, and prioritization skills.
• Excellent problem-solving skills with strong technical competencies and good interpersonal skills.
• Self-driven and can work independently to achieve the successful completion of the project assigned, have handled the team, and took responsibilities like assigning tasks, production dry runs, managing the defect triage calls and thus aided value to the self and organization as well.

Environment: JIRA, UiPath, Excel, Web applications.

Confidential

Responsibilities:

• As a Team lead, I Coordinate team logistics and assign daily production tickets in Fusion-X to team members.
• Lead team meetings on continuous improvements and learning’s associated with the project.
• Update team statistics/accountability and future readiness to project managers, onsite counterparts & Clients.
• Work with functional managers and the team sponsor to obtain necessary resources to support the team’s requirements
• Monitor and track resource and workspace availability for full time and intermittent projects.
• Prepare and release design layouts, drawings, analysis, and other documentation for individual projects.
• Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, resource availability and bandwidth for current and future projects.
• Conduct employee surveys and take interviews.
• Develop a schedule to assess training needs and create training strategies, initiatives, and materials.
• Excellent analytical, methodological, and resourceful approach to problem solving, identifying, and documenting root cause of issues and corrective actions to meet short/long term business goals.
• Effective in executing multiple tasks and assignments ahead of schedule.

Environment: Fusion X, Neutron.