SUMMARY

• IT professional with over 15 years of diversified proficiency with almost around 8 years of experience as a Salesforce consultant of Salesforce CRM and Force.com platform with extensive knowledge in Sales, Service cloud platforms and has assisted multiple clients to implement, configuration, customize and production support to maintain their Salesforce solutions with a consistent track record for excellent performance.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing.
• Implemented Security sharing rules, field Level security.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and field updates.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Defined lookup and master-detail relationships on the objects.
• Created Record Triggered Flows, and Visual Flows to update fields and create UI screens.
• Having good Experience on Lightning Web Components.
• Experienced in creating Salesforce Lightning UI, and creating Lightning Apps using Lightning Design System, Lightning App Builder and Lightning Components.
• Minimized code in JavaScript controllers by adding reusable functions in Helper component.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers
• Worked on DocuSign application integrated with Salesforce application.
• Worked on Experience Cloud to create Template, custom sites with Aura and LWC components.
• Having good experience in creating/troubleshooting/modifying Apex code and Visual force pages.
• Experience in Apex coding to implement the complex business logic within the Governor Limits enforced by Salesforce.
• Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and Workbench tools. Involved in UAT testing with end users and provide the necessary resources like user setups, software environments, and working software.
• Worked on Service Cloud I.e., Creating Case Queues, Case Assignment Rules, Escalations, and Auto Response Rules.
• Experience in integration of Salesforce.com applications with other applications using SOAP and REST APIs. Working with Batch and Scheduled Apex Jobs- writing Classes, Tests and evaluation of any failures/errors in nightly jobs.
• Having administration Config experience on CRM applications like data exports, imports, application support, security administration, and release management.
• Designed and Developed/Published various Inbound/Outbound Web services to enable real time integrations. Experience in web technologies like HTML, XML, CSS, JavaScript, REST, SOAP. Ø Have end to end knowledge on Agile Methodology and worked with Scrum Masters.
• Implemented Web-to-lead, Email-to-case for Lead and Case object.
• Strong experience in building Salesforce standard Reports & Dashboards against various objects for management visibility and developed custom reports using Visualforce pages.
• Expertise in Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.
• Experience in databases such as SQL Server, Oracle and MySQL
• Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud), Communities, Sites and Force.com platform.
• Hands on experience on creating communities and customer portals. Ø Strong knowledge & experience working in teams implementing Agile Methodologies.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce.com: Apex Programming Language, Lightning Web Components, Lightning Flows / Visual Flows, AURA Framework, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Process Builder, Platform Events, Roles & Profiles, AppExchange, Salesforce.com. Salesforce Lightning Salesforce Lightning Design Systems, Lightning Web Components, AURA Framework, JavaScript Controllers, Server-side controllers

Technologies: Salesforce, Ajax, Web Services, SOAP, WSDL, HTML, Web 2.0

Tools: and Utilities: Data Loader, Force Eclipse IDE, ANT, Visual Studio Code, Bitbucket, Git Bash, Workbench, Copado Release Management tool.

Languages /Methodologies: Apex, Visualforce, XML, JavaScript, Java, J2EE, SQL, Agile, and Waterfall Methodologies.

Databases: Oracle, SQL server 2008/2012/2016

Scripting: Java script, VB Scripting, and Shell Scripting.

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Solaris9/10.

Web/Application Servers: Tomcat Server, IBM Web Sphere

Automation Tool: QTP9.2, Selenium2.3 & Selenium 3.0

PROFESSIONAL EXPERIENCE

Confidential, San Antonio Texas

Salesforce Lightning Developer

RESPONSIBILITIES:

• Developed the Lightning Web Components to customize Access Map object form and override with New and Edit standard buttons.
• Created Quick actions, Lightning Flows, Reports and Dashboards for the application.
• Worked closely with customer to optimize and customize their UI flows, Web design, and front-end development.
• Created Apex Classes, Apex Triggers, Validation Rules for various functional needs in the application.
• Created REST Api to get data into Salesforce Org from another Salesforce sandbox.
• Created batch class to update Software Asset custom object records on daily basis.
• Created new Permission Sets for general users to access Salesforce Provisioning Application.
• Created Custom Formula fields, lightning custom lookup component to fetch the values for Profile, Permission Set, Role and Public Groups.
• Using JIRA to get the requirements, create tasks, and tracking the user stories.
• Created sharing rules, Public Groups, and Org Wide Email Address.
• Involved in code reviews with all Salesforce teams and SMEs of the organization.
• Research an Apex code where Profile, Permission Set, Public Groups and Role access type is updating/Creating through code base.
• Created an email template to inform respected App owners to take action on apex classes where user is getting access through code base.
• The changes deployed in higher orgs using Copado Release management tool.
• Maintaining the Salesforce code GitLab source control tool.
• Created various Reports and Dashboards for different access types in Access Staging object like Profile, Permission Set, Public Groups, and Role.
• Created different user guides and self-paced troubleshooting guides for all Access Types.
• Provided working functionality of the Salesforce Provisioning Application training for Admins, Production support groups.

Environment: Apex, Lightning Web Components, Triggers, Lightning Flows, SOQL, SOSL, Data Loader, Workbench, Lightning App Builder, Email Alerts, Force.com IDE, Developer Console, VS Code, Java Script, HTML, CSS, Dashboards, Custom Objects, Apex Classes/Controllers.

Confidential, San Antonio Texas

Salesforce Lightning Developer

RESPONSIBILITIES:

• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates and field updates.
• Created users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Developed Aura components, Quick actions, Reports and Dashboards in lightning.
• Created new custom objects, custom fields, workflow rules, Approval process, and Email alerts.
• Developed Apex Classes, Apex Triggers, Visual force Pages and Controller classes for various functional needs in the application.
• Worked on Process Builder, Workflows, Approval processes, Validation rules and sharing rules.
• Created Custom Formulas, Custom Report types, Home page Components, and Reports & Dashboards.
• Using JIRA to get the requirements, create tasks, and tracking the user stories.
• Created Profiles, Roles, Permission Sets, OWD’s sharing rules, Public Groups.
• Integrated Salesforce data with external systems by writing SalesForce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Involved in code reviews with all Salesforce teams and SMEs of the organization.
• The changes deploy in the production using Copado Release management tool.
• Created various Reports and Dashboards for the client as per their requirements.
• Document the working functionality for any project and handover to the production support team for further references.
• Involved in Refinement sessions with Product owner, End Users and team members for understanding the new requirements and provide the timelines.
• Debug the Apex scripts using Debug Logs and System Log Console to catch Exceptions and explore Governors Limits.

Environment: Apex, Lightning Components, Triggers, Workflows, SOQL, SOSL, Data Loader, Workbench, App Builder, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML, CSS, VS Code, Dashboards, Security Controls, Custom Objects, Apex Classes/Controllers, Workflows and Approval Process, Process Builder.

Confidential, Reston, VA

Salesforce Lightning Developer

RESPONSIBILITIES:

• Developed the lightning components, Quick actions, Reports and Dashboards in lightning.
• Worked on Sales Cloud I.e. Lead, Accounts, Contacts and Opportunities objects along with custom objects like Co-Dev Engagements, Account Planning.
• Integrated Salesforce data with external systems by writing Salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Created Platform Events to publish the data to the third-party applications treated as subscribers.
• Worked closely with customer to optimize and customize their UI flows, Web design, and front-end development by using Vlocity dataraptors, Cards, and OmniScript.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Worked on Process Builder, Workflows, Approval processes, Validation rules and sharing rules.
• Created Custom Formulas, Custom Report types, Home page Components, and Reports & Dashboards.
• Using JIRA to get the requirements, create tasks, and tracking the user stories.
• Created Profiles, Roles, Permission Sets, OWD’s sharing rules, Sharing Sets, Queues, Public Groups, and Org Wide Email Address.
• Involved in code reviews with all Salesforce teams and SMEs of the organization.
• The changes deploy in the production using MetaData API.
• Maintaining the Salesforce code GitBucket source control tool.
• Created various Reports and Dashboards for the client as per their requirements.
• Document the working functionality for any project and handover to the production support team for further references.
• Involved in Refinement sessions with Product owner, End Users and team members for understanding the new requirements and provide the timelines.
• Debug the Apex scripts using Debug Logs and System Log Console to catch Exceptions and explore Governors Limits.

Environment: Apex, Lightning Aura Components, Triggers, Workflows, SOQL, SOSL, Data Loader, Workbench, App Builder, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML, CSS, Salesforce Apex Data Loader, Dashboards, Security Controls, Custom Objects, Apex Classes/Controllers, Workflows and Approval Process, Process Builder.

Confidential, Madison, WI

Sr. Salesforce Developer

RESPONSIBILITIES:

• Involved Functional Requirements analysis. Identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Customized the functionality Confidential the standard Salesforce functionality with Visualforce and Apex code as per requirements.
• Developed the lightning Aura components, Quick actions, Reports and Dashboards in lightning.
• Created lightning component bundle for functioning custom button and for different requirements.
• Created new custom objects and customized the functionality in Salesforce lightning application.
• Integrated the REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Process Builder, Page layouts, to suit to the needs of the application.
• Created Custom Formulas, Approval Processes, Custom Report types, Home page Components, and Reports & Dashboards.
• Created Profiles, Roles, Permission Sets, OWD’s sharing rules, Sharing Sets, Queues, Public Groups, and Org Wide Email Address.
• Created Batch class for merging the duplicate contacts and schedule this class using Control-M jobs.
• Involved in code reviews with the Salesforce developer team and SMEs of the organization.
• Involved in UAT testing with business users and also provide the test users with different profiles. Getting UAT signoffs from business users before moving the changes from Sandbox to Production system.
• Created various Reports and Dashboards for the client as per their requirements in sandboxes and sometimes created in production system directly.
• Provide the demos of working software at every sprint to the end users, MSO team, and team members.

Environment: Apex, Visualforce, Salesforce Lightning, Triggers, Workflows, SOQL, SOSL, App Builder, Force.com IDE, Process Builder, Developer Console, Java Script, HTML, CSS, Salesforce Apex Data Loader, Dashboards, Security Controls, Custom Objects, Apex Classes/Controllers, Workflows and Approval Process, Reports.

Confidential

Salesforce Consultant

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked on Service Cloud objects such as Cases and Solutions.
• Created Web to Case channel and embed with the Salesforce application.
• Involved in Configuration of Case Assignment rules and Escalation rules.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Build advanced reports and dashboards using joined reports, cross filters, and the Salesforce lightning dashboard builder
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Environment: Apex Language, Apex Triggers, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce Consultant

RESPONSIBILITIES:

• Involved in various activities of the project, like requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce Apex Data Loader, Apex, Visual Force, SOQL, SOSL, HTML, JQuery, CSS, Java Script, Dashboards, Security Controls, Custom Objects, Apex Classes/Controllers, Workflow and Approvals, Reports, Force.com Eclipse IDE.