SUMMARY

• Adept and certified Salesforce professional with 6+ years of experience in CRM platform possessing good technical skills.
• Acquaintance with building the applications using Salesforce as SaaS and Force.com as PaaS platforms.
• Experienced working in Agile methodology.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Experience in SFDC development usingApex classes, Lightning Web Components (LWC), Lightning Components, Triggers,Visual Force using Lightning Design System, Wrapper class, Test class, Custom FlexiPages, Force.com IDE,SOQL,SOSL.
• Highly experienced in salesforce.com platform and worked nearly 5+ years on Salesforce Lightning components and having 2+ years’ experience working on Lightning web components (LWC).
• Experienced merging salesforce process builders to Salesforce Flows.
• Experience inAdministration,Configuration,Implementation,Lightning and support experience withSalesforce platform.
• Experience with Five9 CTI Single Sign on configuration with single domain and multiple Sandbox also different domain foe different market.
• Experience Setting up an Omni - Channel setup and embedded chat for multiple markets.
• Experience in share information by communities and collaborate with people who are key to your business processes.
• Experience Building/Modifying Customer Service Community Template.
• Experience working on Partner and customer communities plus, customizing and developing the portal as required using Salesforce tabs + Visualforce Template.
• Good Experience on Salesforce Lightning. Experience working with Sales cloud, Health cloud Service cloud and Marketing Cloud. Worked extensively on various SFDC standard objects Accounts, Contacts, Cases, Communities, Reports and Dashboards.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Custom FlexiPages, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
• Worked onLightningProcess builder flows, Connect API, Chatter and quick Action.
• Extensive experience of automating complex business processes using declarative features such asreports, dashboardsanddynamic dashboards
• Knowledge onSalesforceLightningProcess Builder,LightningUI/UX app builder and creating Visual Workflows,Salesforcesupport communities and Chatter groups.
• Experience working withLightningDesign System (LDS) to enhance the Visual force pages.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Data Integration and Data Migration using ETL tools like Data Loader, Import Wizard and Informatics on the cloud.
• Hands on experience building Apex Language,Apex Trigger, Apex Class, Wrapper class, Batch class, Schedule apex, Apex Test classes, Apex Web Service, and Visual Force Pages, Visual force Components & Controllers from the scratch.
• Proficient in writing code while keeping a check on the Governor Limits.
• Experience in building the Flow Components, converting the process builder to flow. Working experience on email-to-case, email alert and building custom Email templates.
• Proficient inusing VS Code, IntelliJ Illuminated cloud and Eclipse based force. IDEto develop and deploy force.com.
• Experienced inSalesforceoutlook integration.
• Implementedsecurityandsharing rulesatobject, fieldand record level for different users at different levels of organization.
• Createdvarious profiles, rolesand configured the permissions based on the organizational hierarchy.
• Experienced inSales cloudandService Cloudimplementation.
• LeveragedCommunitiesofSalesforceto setupPartnerandCustomer Portal.
• Worked onSalesforceCommunitiesand created VF pages lightning components and LWC’s forsalesforce Communities.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally; to handle full workload and meet proposed deadlines.
• Accomplishments in analysis of large-scale business systems, Business Requirement Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, Technical Specifications, reporting and testing plans.

TECHNICAL SKILLS

Salesforce Technologies: All declarative Salesforce CRM functions, Salesforce Lightning platform, Lightning app builder, Lightning Web Components (LWC), Lightning components, Salesforce SFA, Apex Classes/ Controllers, Triggers, SOQL, SOSL, Visual Force Pages / Components, Salesforce Outlook, Apex Web Services, Data Loader.

Custom Integration and management tools: Flows, process builder, Workflow & Approvals, Field updates, Outbound/Inbound Messages, Reports, Custom Objects, Custom Settings, Custom Labels, and Tabs, Account Management, Contact Management, Pipeline Management, Email Services, Security Controls & Custom Application and Sandbox environment, Lightning Experience

Force.com Tools: Apex API, Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector, Workbench and Eclipse IDE with plug-in, Migration tool, Lightning Web Components, Lightning Component Framework, Lightning App Builder.

Other Technologies/ Tools: involved in Informatica, Mulesoft, DellBoomi, Echosign, Netsuite, Servicenow, Market, and Cloudshare.

Languages: Apex, C, Java, Java Script, HTML, XML, SQL, SOAP, REST web services

Version Control and Issue tracking tools: GitHub, Bitbucket, CVS, JIRA, Tracker Tool, Sonarqube, Codescan, Postman, Confidential Compare, Intellij, sourceTree

Salesforce-Chrome Extension and tools: Apex Debugger, Salesforce Navigator, Salesforce Advanced code searcher, Organizer for Salesforce, Aside.io.

Rational DB: SQL, SOQl, SOSL

Web Services & API’s: REST API, SOAP API, Integration

Web Technologies: HTML, CSS.

Operating Systems: MAC OS X, Linux, Windows

PROFESSIONAL EXPERIENCE

Confidential

Sr Salesforce Lightning Developer

Responsibilities:

• As a Salesforce Lightning developer, I participated in requirement gathering with business and involved in UX design to give some suggestions using Lightning Design System (LDS).
• Meet with clients to determine business, functional and technical requirements and participate in application, design, configuration, testing, demo & deployment.
• Using Salesforce Standard options while creating the record home pages like Related records, Milestones, tabs, chatter, highlights panel, Visualforce pages etc., in Lightning App builder pages.
• Created reusable LWC, Lightning Components as wrapper and use the Extends interface to leverage the features in different components
• Worked on CTI configuration for different markets.
• Configurated the five9 SSO with salesforce sandbox and production with multiple domains and multiple markets using IDP.
• Created platform event to monitor the record updated by trigger and created subscriber with lightning web component which will pop up once the user is trying to update the record.
• Deployed Components using Copado and Changesets.
• Having complete understanding of Lightning Grid System and Lightning Design System leveraged the benefits of them to create device friendly components.
• Worked on creating multiple communities within your organization for different purposes.
• Worked on Partner and customer communities from scratch& customizing the portal as required.
• Complete understanding of Salesforce Knowledge base enabled Lightning for Knowledge base and created Lightning components for the Knowledge base.
• As a part of knowledge base, we implemented Lightning components, use Lightning components in Visualforce pages by using Lightning Out app, and leverage that Lightning out app in Visualforce scripts tabs. In addition, I have knowledge on how to pass the lightning out apps to external systems by using consumer secret and key as parameters to the external system.
• By using Lightning Application and Component events to provide responsive web design in Lightning Experience.
• Experience and expertise in core web technologies including HTML, Css, Javascript, and jQuery
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Worked as an Admin in identifying, planning and implementing newSalesforce.com features functions (New users, Workflow, force.com objects, reports and dashboards) to meet business requirements.
• Integrated Salesforce.com with legacy system (facets) using the Force.com based SOAP and REST based web services API.
• Developed the Lightning app builder templates as business suggested and leverage the lightning page templates to create the Lightning pages.
• Used asynchronous MetadataAPIto manage setup and customization information.
• Customized several Workflows, validation rules,Triggers,Apexclass.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers and created Online Forms.
• Involved on creating Lightning pages inside Lightning Community Builder
• DevelopedAPEXclass, Controller class andAPEXTriggersfrom various functional needs in the application.

Confidential, Chicago, IL

Salesforce Lightning Developer

Responsibilities:

• As a Salesforce Lightning developer, I participated in requirement gathering and involved in UX design to give some suggestions using Lightning Design System (LDS).
• Developed the Lightning App builder templates as business suggested and leverage the templates to create the Lightning pages.
• Using Salesforce Standard options while creating the record home pages like Related records, Milestones, tabs, chatter, highlights panel, Visualforce pages etc., in Lightning App builder pages.
• Created LWC, Lightning components using standard components provided by Salesforce to create business use cases.
• Having complete understanding of Lightning Grid System and Lightning Design System leveraged the benefits of them to create device friendly components.
• Worked on creating multiple communities within your organization for different purposes.
• Customizedand created new custom components on some Lightning template to buildcustomer community Portal.
• Worked on Partner and customer communities from scratch& customizing the portal as required
• Created reusable Lightning Web Components, Lightning Components as wrapper and use the Extends interface to leverage the features in different components.
• As a part of knowledge base, we implemented Lightning components, use Lightning components in Visualforce pages by using Lightning Out app, and leverage that Lightning out app in Visualforce scripts tabs. In addition, I have knowledge on how to pass the lightning out apps to external systems by using consumer secret and key as parameters to the external system.
• By using Lightning Application and Component events to provide responsive web design in Lightning Experience.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Worked as an Admin in identifying, planning and implementing newSalesforce.com features functions (New users, Workflow, force.com objects, reports and dashboards) to meet business requirements.
• Integrated Salesforce.com with legacy system (facets) using the Force.com based SOAP and REST based web services API.
• Experience in deployment of Apttus objects across various Orgs required.
• Used asynchronous MetadataAPIto manage setup and customization information.
• Customized several Workflows, validation rules,Triggers,Apexclass.
• Wrote SOQL statements within custom controllers and created Online Forms.
• Involved inSalesforce.comapplication setup activities and customized the apps to match the functional needs of the organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Salesforce Admin/developer

Responsibilities:

• Worked on variousSalesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis. Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.