SUMMARY

• Around 10 Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE tech
• Experienced in followed Agile (SCRUM)&Waterfall Methodologies. Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, and lightning design system.
• 5 Years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 5 Years on Java/J2EE technologies.
• Good Knowledge and experience with Web Forms, CSS, AJAX, JAVASCRIPT, VBSCRIPT and designing user interfaces.
• Implementing and Administration Active Directory services.
• Worked on both lightning frameworks Aura and LWC.
• Experience in ORM tools along with implementing IBATIS framework.
• Deep knowledge of CRM systems and implementation required, specifically with Salesforce.com.
• Strong Knowledge about Sales cloud, Community Market Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise in developingSalesforceLightning Apps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server - Side Controller.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Developed Lightning apps using Lightning Components (LWC) and made them compatible with salesforce1 mobile app.
• Professional on base Lightning components are available as Aura components and as Lightning web components (LWC).
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Worked with client side developers and business analysts in developing configuration models in theCPQworkflow.
• Experience withApttus CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withApttus CPQ.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
• Proficient in using tools like Force.com IDE on Mac and PC environment.
• Hands on experience onTableau Desktopversions 7/8.2/9/10,Tableau Reader and Tableau Server.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

PROFESSIONAL EXPERIENCE

Confidential, Scottsdale, AZ

Salesforce Lightning Developer

Responsibilities:

• Built customized Lightning components replacing existing ones; using JavaScript on client side and Apex on server side.
• Worked on Salesforce Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Apex development in Creating Objects, Lightning Application, Triggers, Apex Classes, S-controls, Standard Controllers, Org - Wide default, Custom Controllers and Controller Extensions.
• Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes Lightning component look and feel better.
• Built unique Lightning pages as per business needs with Lightning Community Builder.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Tested apps by appending multiple components to Lightning Application thereby deployed Applications from Sandbox to Production.
• Configured Azure Security using RBAC, Azure Security Center and Azure Monitor services.
• Configured Azure Infrastructure Automation using Runbooks and Terraform scripts.
• Implemented Serverless Cloud Services using Azure Functions with application insights.
• Using Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definitions and page layouts, for organization.
• Developed Agent Portal for Telematics Service Provider using Service Cloud and Service Console.
• Created modern Lightning Apps combining Lightning App Builder, SLDS and Lightning Component features.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers.
• Developed apex REST web services classes for external applications accessing salesforce.com data.
• Worked with SOQL & SOSL queries with Governor Limitations.
• Used SFDX during development cycle.
• Worked on Service Console Lightning application that contains multiple number of Lightning web components (LWC).
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Configure in Salesforce.com CRM to facilitate Apttus implementation.
• Worked on Apttus CLM CPQ, LDAP and Integration with Share point.
• Familiar with Apttus admin settings, Apttus CLM custom settings and DocuSign settings.
• Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
• Experience in configure price quote (CPQ) app such as Apttus.
• Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.
• Performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ
• Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.
• Created integration with CPQand CLM applications and automating processes onSalesforce platform.
• Involved indatacleanup and mapping indatamigrationproject.
• Building complex MuleSoft Flows, Scopes, and Error Handling strategies, Message Filters, Validation, Transformation, Message Enricher and Flow Controls.
• Integration withTableau Softwareand other third party tools with Salesforce.
• Utilized Tableau server to publish and share the reports with the business users.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events
• Distributed Tableau reports using techniques likePackaged Workbooks, PDF to different user community.
• Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Integrated Apex with External Services by making callouts that used SOAP and WSDL.
• Written SOQL, SOSL query language necessary for application in Apex Classes and Triggers.
• Worked on cross platform usage of project functionality using Lightning.

Environment: Salesforce.com platform, Apex Language, Lightning, CPQ, CLM, Sales cloud, Service Cloud, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Data Modeling, MuleSoft, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Tableau.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields,
• And defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated salesforce and CPQ application to automate fulfillment process.
• Implemented service cloud functionality like case management, field service management and CTI integration
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component (LWC) look and feel better.
• Working with CPQ deployment using change sets and GitHub.
• Developed in Apttus CPQ, LDAP and Integration with Share point.
• Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.
• Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
• Developed in configure price quote (CPQ) app such as Apttus.
• Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.
• Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Involved in data cleanup and mapping in data migration project.
• Testing the CPQ integration with ERP.
• Connected Salesforce data inTableau interfacefor customizing interactive web dashboards for view of Sales pipeline and results.
• Creatingusers, groups, projects, Data connections, settings as a Tableau administrator.
• Produced attractive visuals/dashboards to convey the story inside the data.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Having experience on live support activities providing solutions to end users on Production environment
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates, which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App,
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Lightning, CPQ, Sales cloud, Service Cloud, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential - TN

Salesforce Developer

Responsibilities:

• Participated in requirements grooming sessions with business users, developers and responsible for the administration and ongoing support of the application in cooperation with the business and areas of it.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked extensively onfinancial servicecloudand customer support. Configured interaction channels (email to case, web to case, live agent), case assignment rules and Omni channels for routing cases to skilled and available agents
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Worked on prioritizing the workflows, focused mainly on declarative process builder.
• Developed enterpriseEinsteinanalyticsstrategy to replace the tableau dashboards.
• Mass uploading of data intoSalesforceusing data loader that was previously existing on an excel sheet, cleaned, and refined the data using the VLOOKUP and exported data from the legacy system and imported into SFDC through apex data loader.
• Supports platinum account, and worked collaboratively with the Salesforce on the day-to-day administration and exception of email campaign activities including building email campaigns, set-up, scheduling, deployment calendars, customer service, documentation, and training. Developed pre-launch client communication and reviewed post-deployment metrics for accuracy.
• Building package.xml and deploying components to sandbox and production instances using force.com ant migration tool, workbench, and change sets.

Environment: Force.com API, Controllers, Sharing Rules, Lightning Components, Web Services, Triggers, Controllers, Workflows, Email Updates, Sandbox data loading.

Confidential, Sterling, VA

Salesforce Admin / Developer

Responsibilities:

• Involved in identifying, planning, and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Used the force.com IDE (Eclipse) for development and code promotion.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Experience in using Data loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Developed several Triggers, Apex Classes and Visual Force Pages as a part of an application development
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.
• Written Batch Apex to handle progressed opportunities.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on demand.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on demand.
• Involved in establishing and maintaining the change control processes for multiple sandbox environments.
• Developed and performed training for the sales staff on the use of the system.

Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, and Web Serviceintegration, Metadata API, SaaS/PaaS.

Confidential, Phoenix, Arizona

Java Developer

Responsibilities:

• Performed various activities as part of the project like gathering information, analyzing the information, and documenting the functional and non- functional requirements.
• Then after, implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Additionally, developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Created various users along with the creation of specific roles, profile and appropriate Permission sets for them.
• Created and deployed several Reports using salesforce.com platform along with the development of custom objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application along with the test classes for them.
• Responsible for addition of pick list values, modification of page layouts, and creation of email templates using Visualforce.
• Created and maintained documentation on processes, application configuration, and training material for users and provided ongoing support.
• Used sandbox for testing and then migrated the code to the deployment instance.

Environment: Force.com IDE, Force.com Sandbox, Import Wizard, Apex, Controllers, Custom objects, Reports, Visual Force Pages, Apex Triggers.

Confidential

Java Developer/ ETL Developer

Responsibilities:

• Involved in Java and J2EE Technologies includes Core-Java, Multi-threading, JDBC, Servlets, JSP.
• Responsible for Modification of existing applications to add new components and features emphasizing maintainability, reliability, scalability and performance, Integration of Web Applications.
• Developing popular open source technologies and frameworks like Struts, ORM-Hibernate.
• Implemented Web Services Development using Apache-Axis.
• Good understanding of developing web services application using SOA architecture, Java/J2EE Design Patterns.
• Ability in testing the software with appropriate test cases.
• Involved in developing the JSF / Richfaces pages.
• Unit testing and integration testing of owned use cases.
• Implemented Web Services (WSDLs) using Jax Ws.
• Tested WSDLs Using SoapUI.
• Development of Business logic using Seam Framework.
• Implementation of UTP Test cases.
• Responsible for writing Server side validation using JSF.
• Functional Testing and Bug fixing.

Environment: Java, JSF, Web sphere 5.2, WSAD 5.0, Teradata, JSP, Servlets Jax WS, SoapUI, UTP Tescases.